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Hms host skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical hms host skills. We ranked the top skills for hms hosts based on the percentage of resumes they appeared on. For example, 29.4% of hms host resumes contained quality customer service as a skill. Continue reading to find out what skills an hms host needs to be successful in the workplace.

15 hms host skills for your resume and career

1. Quality Customer Service

Here's how hms hosts use quality customer service:
  • Provide high quality customer service to local and international travelers.
  • Collaborated with co-workers as a team to provide quality customer service.

2. Cash Handling

Here's how hms hosts use cash handling:
  • Manage activities including cash handling, banking, inventory receiving and processing, loss prevention, and monthly financial statement compilation.
  • Operated cash register and voided transactions as needed while following all the company's cash handling policies and procedures.

3. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how hms hosts use drink orders:
  • Greet customers and take food and drink orders, provide information about products and up-sell products.
  • Provided friendly and efficient customer service while taking customers' food and drink orders.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how hms hosts use pos:
  • Itemized and totaled customers merchandise selections via a POS system with cash or charge card payment methods.
  • Handled large volumes of cash and process POS transactions with speed and accuracy.

5. Food Orders

Here's how hms hosts use food orders:
  • Greeted customers and took food orders; provided information about menus; looked for opportunity to up-sell products.
  • Processed over 200+ food orders a day and handled answered customer questions regarding menu items.

6. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how hms hosts use food service:
  • Coordinated food service activities of several restaurants.
  • Maintained daily volumes to allocate employee resources to meet the changing needs of the fast-paced food service industry with ease.

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7. Customer Complaints

Here's how hms hosts use customer complaints:
  • Handled escalated customer complaints and provide resolution to ensure customer satisfaction.
  • Provide customer service in a fast paced airport environment, by greeting and assisting customers, and responding to customer complaints.

8. Customer Orders

Here's how hms hosts use customer orders:
  • Prepared beverages and pastries per customer orders
  • Bagged and delivered customer orders, restocked front-end supplies as necessary and maintained a clean work environment.

9. Safety Standards

Here's how hms hosts use safety standards:
  • Monitored staff and customers to ensure compliance with safety standards and drinking laws.
  • Ensured compliance with health and safety standards.

10. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how hms hosts use stock room:
  • Organize the stock room and the boxes it consumes.
  • Maintained cleanliness and presentation of stock room and production floor.

11. Inventory Control

Here's how hms hosts use inventory control:
  • Improved inventory $500,000 by implementing standardized inventory control processes and procedures.
  • Prepared and planned products and or ingredients' orders, performed accurate inventory control.

12. Food Preparation

Here's how hms hosts use food preparation:
  • Assist with food preparation and delivery so that customers receive their orders accurately and expediently.
  • Line Cook Responsibilities include cooking/food preparation and clean up

13. Starbucks

Starbucks is a chain of coffee shops that originated in Seattle, Washington. The chain is known for its variety of drinks--including frozen coffees called frappuccinos, seasonal drinks, and a "secret menu"--and ambience of modern bohemian café. The brand is also associated with luxury and comfort that many people enjoy in and outside the store location.

Here's how hms hosts use starbucks:
  • Supervised associates to meet Starbucks standards of outstanding customer service * Allocated new promotional products to customers on a quarterly base.
  • Oversee and check entire plaza consisting of an in-house brand Refresh & co, And Starbucks.

14. Micros

Here's how hms hosts use micros:
  • Solved Micros and Computer troubleshooting.
  • Computed and recorded transaction totals (cash and debit/credit) with the usage of MICROS systems.

15. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how hms hosts use sales transactions:
  • Perform accurate sales transaction according to the cash control polices and procedures Ensure the display areas are organized and clean.
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List of hms host skills to add to your resume

Hms host skills

The most important skills for an hms host resume and required skills for an hms host to have include:

  • Quality Customer Service
  • Cash Handling
  • Drink Orders
  • POS
  • Food Orders
  • Food Service
  • Customer Complaints
  • Customer Orders
  • Safety Standards
  • Stock Room
  • Inventory Control
  • Food Preparation
  • Starbucks
  • Micros
  • Sales Transactions
  • On-The-Job Training
  • HACCP
  • HR
  • Food Products
  • Clean Environment
  • Customer Issues
  • Operational Policies
  • Store Operations
  • Upselling
  • Cash Drawers
  • Safety Guidelines
  • Cold Beverages
  • Electronic Data Processing
  • Presentation Standards
  • DFW
  • Fryers
  • Display Cases
  • Gift Shop
  • Cooking Surfaces
  • Food Cost
  • Burger
  • Credit Card Transactions
  • FOH

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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