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Hospital account manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Giuliana Andreopoulos,

Jerri Lynn Kyle

Below we've compiled a list of the most critical hospital account manager skills. We ranked the top skills for hospital account managers based on the percentage of resumes they appeared on. For example, 23.2% of hospital account manager resumes contained customer service as a skill. Continue reading to find out what skills a hospital account manager needs to be successful in the workplace.

15 hospital account manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hospital account managers use customer service:

Resolve customer service matters including orders, inventory, replenishment and remediation.
Provide leadership in a customer service-intensive environment.

2. Patients

Here's how hospital account managers use patients:

Identify high-impact opportunities in assigned geographical area to serve cancer patients while also building cross-functional relationships with referring organizations.
Verified estate status for bad debt patient collections and determined the eligibility of patients receiving financial assistance.

3. Customer Satisfaction

Here's how hospital account managers use customer satisfaction:

Facilitated methods to target markets and ensure customer satisfaction.
Maintained the highest level of customer satisfaction by resolving and following up on customer and referral concerns.

4. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how hospital account managers use account management:

Job requirements included utilization of account management skills to generate leads, maximize Medicaid/ Medicare opportunities, and educate.
Conducted account management for $23 million of Boston-area and eastern Massachusetts hospital reference laboratory testing.

5. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how hospital account managers use medicare:

Monitored and maintained insurance company surgical outcome reimbursements including Medicare, Medicaid, and HMO insurances.
Reported financial information required by the government, including Medicare and Medicaid cost reports.

6. Sales Growth

Here's how hospital account managers use sales growth:

Top Representative in consumable sales growth, exceeded sales quota by 10% annually.
Increased territory sales growth of 5 - 7% by analyzing territory annually.

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7. ICU

ICU means intensive care units. It also has a name known as the critical care unit or intensive therapy unit. The ICU handles patients experiencing acute diseases or severe injuries that need specialized treatment procedures by specific professionals.

Here's how hospital account managers use icu:

Call points included telemetry, med-surg, ICU, pharmacy and physician offices.
Promoted Xigris for septic shock in the ICU, SICU, CICU and ED.

8. C-Suite

C-suite alludes to the leader level chiefs inside an organization. Regular c-suite heads incorporate (CEO), (CFO), head working official (COO), and boss data official (CIO).

Here's how hospital account managers use c-suite:

Managed large hospital accounts, IDN s and cancer centers with a focus on C-suite, Pharmacy and Nursing.
Develop C-suite relationships with existing and potential customers for purpose of product sales and revenue generation.

9. Capital Equipment

Non-current assets are also known as a capital investment he refers to any equipment that can be capitalised and appreciated over the length of its productive life. Also considered as an investment it is usually directly associated with the generation of profit.

Here's how hospital account managers use capital equipment:

Worked directly with hospital & nursing administration to market infusion capital equipment & infusion system disposables and pharmacy products.
Negotiated vendor contracts with Procurement and Service Line Leaders, including capital equipment purchases.

10. Call Points

Here's how hospital account managers use call points:

Call points: Lab Managers, Hospital Administrators, Pharmacists and Endocrinologists, Nursing Units, Data Management, Diabetes
Call points include staff Psychiatrists, Injection Nurses, Case Management, Social Workers and In-patient Pharmacy.

11. IDN

Here's how hospital account managers use idn:

Foster and structure long-term relationships that will ensure success and growth; IDN (Integrated Delivery Network).
Managed large IDN Hospital group.

12. Healthcare Professionals

Here's how hospital account managers use healthcare professionals:

Provide exceptional service to client Facilities and healthcare professionals, as well as internal services to team members.
Generated orders and sold AMN services to healthcare professionals at client facilities.

13. IV

Here's how hospital account managers use iv:

Generated direct business through promotion of IV prescription products to hospital providers.
Produced product gain by 25% in key drug area, drug delivery and IV catheters.

14. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how hospital account managers use business development:

Supported regional and field sales management to implement account and business development strategies.
Strive to achieve and exceed annual sales objectives, through networking, key relationship building, and business development.

15. Community Hospital

Here's how hospital account managers use community hospital:

Earned MVP Award for top community hospital representative in area (2006).
Managed 11 community hospital accounts throughout CT.

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What skills help Hospital Account Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on hospital account manager resumes?

Giuliana Andreopoulos

Professor of Economics, William Paterson University

I do not think that the pandemic has been and will be able to reverse the importance of certain skills on students` resumes. There is no doubt in my mind that communication, team working, problem solving, leadership, still come at the top of the list for business students. However, the pandemic has added new skills: ability to work remotely, manage crisis, and deal with data. We hope that Business Colleges and Schools will take into consideration these new developments when they plan new courses, programs, or certificates.

What hospital account manager skills would you recommend for someone trying to advance their career?

Jerri Lynn Kyle

Senior Instructor, Internship Coordinator, Missouri State University

Whatever your career goals are, stay informed! Keep up to date with what's going on in the world, and what's happening in your field. A lot can happen in 24 hours, so imagine what happens in a year. Just because a student takes a year off, doesn't mean learning has to stop. I recommend volunteering or interning to gain experience in your field and stay up to date on trends. It's important to remember that a gap year refers to a gap in time, not a gap in learning or productivity. Continue to live for your purpose!

What technical skills for a hospital account manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all hospital account managers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

Do you want to know more?

List of hospital account manager skills to add to your resume

The most important skills for a hospital account manager resume and required skills for a hospital account manager to have include:

Customer Service
Patients
Customer Satisfaction
Account Management
Medicare
Sales Growth
ICU
C-Suite
Capital Equipment
Call Points
IDN
Healthcare Professionals
IV
Business Development
Community Hospital

Surgery
Oncology
Journal Entries
Critical Care
Hospital Accounts
Infectious Disease
Primary Care
Emergency Medicine
Health System
Infection Control
Financial Reports
Cardiology
Hospital Systems
Pain Management
Internal Medicine

Pharmacy Directors
GPO
Product Knowledge
GI
Antibiotics
Pulmonologists
YTD
Sales Volume
Financial Statements
Advisory Boards
C-Level
FDA
Pharmaceutical Products
COPD
Contract Negotiations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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