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Hourly manager skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical hourly manager skills. We ranked the top skills for hourly managers based on the percentage of resumes they appeared on. For example, 19.8% of hourly manager resumes contained cleanliness as a skill. Continue reading to find out what skills an hourly manager needs to be successful in the workplace.

15 hourly manager skills for your resume and career

1. Cleanliness

Here's how hourly managers use cleanliness:

Make daily decisions regarding time management, upholding product quality, cleanliness and company standards.
Perform final checks of closing duties, specifically cleanliness and sanitation of equipment.

2. Food Safety

Here's how hourly managers use food safety:

Comply with all safety regulations and food safety regulations.
Operated POS system, cashier, some truck ordering, assisted in inventory procedures, deposits, ensure customer and food safety

3. Management

Here's how hourly managers use management:

Trained international management trainees in daily management activities in collaboration with corporate employees.
Partnered with management team to develop and execute training material.

4. Guest Service

Here's how hourly managers use guest service:

Provide efficient and dutiful guest services utilizing proficient interpersonal skills.
Trained employees on excellent guest service practices and assisted in ensuring that they excelled in their performance.

5. Quality Service

Here's how hourly managers use quality service:

Provided prompt, efficient and friendly high quality service at all times.
Provided quality service to all customers in a fast paced environment.

6. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how hourly managers use product quality:

Maintained customer loyalty and product quality.
Assisted upper management with continually monitoring store and took appropriate action to ensure product quality and service standards were consistently met.

7. Customer Complaints

Here's how hourly managers use customer complaints:

Handled Customer complaints when food was made improperly/poorly and needed to be adjusted as well as compliments and praises.
Maintain a safe and friendly work environment as hourly manager through mitigating customer complaints and mediating employee scheduling conflicts.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hourly managers use customer service:

Developed and initiated innovative marketing and customer service strategies resulting in increased productivity and profit margin.
Monitored food production, monitored food checklist Proving and monitoring customer service Working supervisor

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how hourly managers use pos:

Submitted receipts and money received from deliveries at the end of each shift through a POS system.
Counted cash drawers and made bank deposits with POS Systems.

10. Cash Handling

Here's how hourly managers use cash handling:

Completed all opening and closing duties, to include: cash handling, inventory, and other daily reports.
Cash handling, responsible for inventory and truck order, help supervise and train staff, other administrative duties

11. Food Quality

Here's how hourly managers use food quality:

Ensured food quality and safety, ensured proper food distributing procedures are followed.
Investigate and resolves food quality and service complaints.

12. Math

Here's how hourly managers use math:

Calculated daily and weekly inventory count exhibiting proper math skills.
Applied math skills to both day and nightly paperwork.

13. Food Cost

Food costs are the ratio of ingredients and the revenue they generate when sold. It is often used to determine the price of a meal at a restaurant.

Here's how hourly managers use food cost:

Count and verify food, beverage, and liquor inventory usage to monitor waste and food cost.
Oversee the proper function of six venues while monitoring sales, labor, and food cost.

14. Restaurant Operations

Restaurant operations are various activities that are carried out in a restaurant to run the business. In other words, a restaurant operation encompasses the entire restaurant operation plan and includes all aspects of the day-to-day management of a restaurant. These operations include all activities related to food preparation, customer service, cleaning procedures, purchasing of raw materials, accounting, reporting, as well as food inventory and general maintenance of the restaurant environment.

Here's how hourly managers use restaurant operations:

Improved and evaluated restaurant operations by completing a weekly guest satisfaction improvement log.
Assumed overall responsibility for restaurant operation in the absence of General Manager.

15. Work Ethic

Here's how hourly managers use work ethic:

Fast and efficient service worker Strong Work Ethic Cross-trained and coordinated scheduling with team members to ensure seamless service.
Achieved raise along with supervisor responsibilities by expanding relationship with employer and consistent improvement of work ethic and efficiency.

What skills help Hourly Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of hourly manager skills to add to your resume

The most important skills for an hourly manager resume and required skills for an hourly manager to have include:

Cleanliness
Food Safety
Management
Guest Service
Quality Service
Product Quality
Customer Complaints
Customer Service
POS
Cash Handling
Food Quality
Math
Food Cost
Restaurant Operations
Work Ethic
Food Service
Food Orders

Inventory Control
Guest Issues
Cash Drawers
Fryers
Guest Satisfaction
Bank Deposits
Guest Complaints
Alcoholic Beverages
Broilers
Cash Control
Food Preparation
Bartending
Labor Costs
New Servers
FOH
Guest Relations
Customer Relations

Customer Satisfaction
ServSafe
Sales Reports
Inventory Counts
BOH
Truck Orders
Upselling
Drink Orders
Customer Issues
Customer Inquiries
Expo
Financial Transactions
Training Classes
Portion Sizes
Employee Scheduling

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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