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Implementation coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical implementation coordinator skills. We ranked the top skills for implementation coordinators based on the percentage of resumes they appeared on. For example, 15.3% of implementation coordinator resumes contained project management as a skill. Continue reading to find out what skills an implementation coordinator needs to be successful in the workplace.

15 implementation coordinator skills for your resume and career

1. Project Management

Here's how implementation coordinators use project management:
  • Implemented new customer businesses which included facilitating kick off meetings, systems/account conversions, project management and client reporting requirements.
  • Work with the project management team to ensure all required documentation is completed and processed appropriately.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how implementation coordinators use customer service:
  • Received Worldwide Facilities Group Recognition Award for Customer Service for exemplifying the award criteria through my accomplishments & contributions.
  • Coordinated, project managed and executed various operational duties supporting sales and the enterprise Customer Service/product implementation effort.

3. Client Facing

Here's how implementation coordinators use client facing:
  • Plan and facilitate Gap Analysis/Requirement gathering workshops on existing client processes and solution to be implemented for large client facing engagements.
  • Developed new product implementation materials including procedures, process flows, client facing materials and lead-time guidelines.

4. Implementation Plan

Here's how implementation coordinators use implementation plan:
  • Executed implementation planning and provided consultation related to customer business processes.
  • Communicate with nine organizations about the Community Health Implementation Plan.

5. Implementation Process

An implementation process is a procedure by which a team turns a plan or strategy into action. A straightforward implementation process is the teams' roadmap to achieving its strategic goals and objectives. It's essential to have an established, well-defined, and practical implementation process.

Here's how implementation coordinators use implementation process:
  • Participate in finalist sales presentation with Sales Team to effectively convey strengths of our implementation process and commitment.
  • Resolve issues arising during the implementation process and coordinate all necessary personnel to ensure resolution is achieved.

6. Customer Satisfaction

Here's how implementation coordinators use customer satisfaction:
  • Resolved customer complaints and handled escalations regarding product experience, services expectations and overall customer satisfaction.
  • Utilize standardized processes and procedures to ensure consistency, efficiency and customer satisfaction.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how implementation coordinators use data entry:
  • Requested outstanding contracts from Sales in order to process and activate accounts via data entry in software applications.
  • Monitor certificate and policy procedures and production by coordinating with the prep department and data entry.

8. National Accounts

Here's how implementation coordinators use national accounts:
  • Selected as 1 of 2 employees to start the first Implementation Team of National Accounts.
  • Tracked and coordinated the delivery of new equipment for large national accounts with multiple sites.

9. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how implementation coordinators use technical support:
  • Provided technical support to customers resolving issues related to data and facility access to software products.
  • Provided functional guidance, technical support, training and quality assurance/quality control to Level I personnel.

10. End Implementation

Here's how implementation coordinators use end implementation:
  • Partnered with the management team to recommend implementation strategies and develop process and procedures focused on improvement.

11. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how implementation coordinators use windows:
  • Led the project to replace AS/400 with Windows NT Servers.
  • support to DSL service subscribers in a Windows 95, 98, and NT 4.0 environment & updated database.

12. Status Reports

Here's how implementation coordinators use status reports:
  • Maintain and provide weekly status reports with up to date information on delivery status of all clients to management.
  • Prepared, distributed weekly status reports; gathered, maintained information for all new accounts.

13. Process Improvement

Here's how implementation coordinators use process improvement:
  • Analyzed benefits programs and initiated process improvements which directly resulted in increased efficiency and productivity in excess of 20%.
  • Initiated ongoing process improvement to proactively identify and prevent problems, evaluate and address risks, maximize effectiveness and efficiency.

14. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how implementation coordinators use data collection:
  • Support included site preparation, system requirements/equipment shipment, and data collection and analysis.
  • Established quality management processes including implementation of Root-Cause Analysis and respective data collection tools.

15. Party Vendors

Party vendors, also known as third-party vendors, refers to a private company or business that signs an agreement to work under the company for its customers. They can provide various services and include many sectors, e.g., marketing agencies, supply providers, telephone companies, consultants and more.

Here's how implementation coordinators use party vendors:
  • Develop and manage effective working relationships with other departments, 3rd party vendors and internal teams to coordinate client's needs.
  • Updated project database with current status; held weekly status meetings with 3rd party vendors, including updating status spreadsheet.
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List of implementation coordinator skills to add to your resume

Implementation coordinator skills

The most important skills for an implementation coordinator resume and required skills for an implementation coordinator to have include:

  • Project Management
  • Customer Service
  • Client Facing
  • Implementation Plan
  • Implementation Process
  • Customer Satisfaction
  • Data Entry
  • National Accounts
  • Technical Support
  • End Implementation
  • Windows
  • Status Reports
  • Process Improvement
  • Data Collection
  • Party Vendors
  • Training Materials
  • Client Expectations
  • Order Entry
  • SharePoint
  • Conference Calls
  • SQL
  • Implementation Projects
  • External Clients
  • Issue Resolution
  • Customer Support
  • Due Dates
  • HIPAA
  • Smooth Transition
  • Troubleshoot
  • ACH
  • ADP
  • Technical Issues
  • Client Satisfaction
  • Google Drive
  • Treasury Management Products
  • EDI
  • Training Sessions
  • Client Accounts
  • ATM
  • EMR
  • EHR
  • Lead Implementation
  • Client Issues
  • Ongoing Management
  • Frame Relay
  • Paychex
  • RFP

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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