Inbound telemarketer skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical inbound telemarketer skills. We ranked the top skills for inbound telemarketers based on the percentage of resumes they appeared on. For example, 44.2% of inbound telemarketer resumes contained inbound calls as a skill. Continue reading to find out what skills an inbound telemarketer needs to be successful in the workplace.

7 inbound telemarketer skills for your resume and career

1. Inbound Calls

Here's how inbound telemarketers use inbound calls:

Received information during inbound calls and input information into the computer
Received inbound calls regarding billing questions

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how inbound telemarketers use customer service:

Provided excellent customer service and assisted customers with catalog purchases, and sold products or services.
Answered all inbound customer service/sales related calls in a polite, friendly and inviting tone.

3. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how inbound telemarketers use telephone calls:

Input customer information and credit card information for placing orders through telephone calls.
Make telephone calls soliciting donations for non-profit organizations such as Special Olympics and Mothers Against Drunk Driving

4. Payment Method

Here's how inbound telemarketers use payment method:

Updated and maintained customer information including addresses and payment methods concerning orders into the database.
Obtained customer information including name address payment method and entered applicable data into the computer.

5. Market Surveys

A market survey is an effort in gathering information whether in group or on an individual basis about the target market -- products/services, customers and their preferences, trends in market prices, experience and expectations, etcetera for business managers to know their target customers and maintain competitiveness.

Here's how inbound telemarketers use market surveys:

Conducted client or market surveys in order to obtain information about potential customers.
Conducted client and market surveys to obtain information about potential customers.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how inbound telemarketers use data entry:

Multi-tasked in the traditional office environment while simultaneously addressing customer issues via telephone, typing and data entry
Perform data entry services for the company in regards to punching in customer information, call logs and successful sales.

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7. Inbound Sales

Here's how inbound telemarketers use inbound sales:

Take inbound sales calls and process their order for shipping.
Worked in an inbound sales department for Directv.

What skills help Inbound Telemarketers find jobs?

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List of inbound telemarketer skills to add to your resume

The most important skills for an inbound telemarketer resume and required skills for an inbound telemarketer to have include:

Inbound Calls
Customer Service
Telephone Calls

Payment Method
Market Surveys
Data Entry

Inbound Sales

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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