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Information support specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jennifer Richardson Ph.D.,

Anthony Baron

Below we've compiled a list of the most critical information support specialist skills. We ranked the top skills for information support specialists based on the percentage of resumes they appeared on. For example, 8.6% of information support specialist resumes contained pc as a skill. Continue reading to find out what skills an information support specialist needs to be successful in the workplace.

15 information support specialist skills for your resume and career

1. PC

Here's how information support specialists use pc:

Managed and controlled inventory of desktop computer hardware and software and maintained a PC Replacement Plan.
Configured a PC and installed a peer-to-peer network for a shared Access database.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how information support specialists use technical support:

Provide technical support to employees and students and resolve technical operational issues related to information technology.
Provided basic technical support to costumers and internal users and users with limited computer knowledge.

3. Desktop Support

Here's how information support specialists use desktop support:

Provided hardware and software troubleshooting in a Windows environment to include desktop support, workstation, and network printers.
Provide desktop support, hardware deployment, and desk-side training for 9 office sites for over 300 users.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how information support specialists use troubleshoot:

Provide support, troubleshoot and maintenance to the State network backbone; not limited to Ethernet, fiber.
Installed, configured and troubleshoot desktops, laptops and workstations- HP and Dell.

5. Computer System

Here's how information support specialists use computer system:

Perform hardware/software support and maintenance functions for various computer systems.
Handled Troubleshooting calls from banking offices concerning computer system.

6. SharePoint

Here's how information support specialists use sharepoint:

Selected documents also uploaded to designated SharePoint site for greater availability.
Designed, implemented, administer MS SharePoint Website, including collecting procedures from multifunctional teams for publication to operations group.

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7. Software Problems

Here's how information support specialists use software problems:

Coordinate major hardware or software problems or defective products to vendors or technicians for service.
Recognized and resolved hardware and software problems encountered by end users.

8. Workstations

Here's how information support specialists use workstations:

Performed preventive maintenance on workstations and other peripherals as necessary.
Deployed new workstations and printers, installed operating systems, applications and drivers and configured network properties and hardware.

9. User Accounts

A user account is a relationship established between a user and a computer, network, or information service that includes a user name, password, and all information related to the user. A user account may or may not allow a user to connect to a network, another computer, or other shared resources.

Here's how information support specialists use user accounts:

Create user accounts, password, email account, security policies, and provide help desk level support
Create user accounts and remove user accounts as necessary.

10. Mobile Device Management

Here's how information support specialists use mobile device management:

Utilized Mobile Device Management to enroll iPads into network.

11. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how information support specialists use lan:

Provided customer support on the technical problems via telephone and remote connectivity in LAN environment.
Ensured customer problem resolution on LAN, Tandem, IBM Mainframe and Telecommunication peripherals.

12. SQL

Here's how information support specialists use sql:

Created and maintained databases, reports and forms using SQL and MS Access.
Installed and configured KEA 420, CHCS and CHCS2 on SQL database environment.

13. Software Support

Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.

Here's how information support specialists use software support:

Administer hardware/software support via email, phone, and in-person.
Provide hardware and software support, including installation, configuration, desktop/notebook configuration, and problem resolution in a Windows-based environment.

14. Network Connectivity

Here's how information support specialists use network connectivity:

Network Connectivity, TCP/IP Configuration, Switch, Firewall, router management and DNS registration.
Analyzed network connectivity and associated devices such as routers, and switches.

15. Computer Software

Here's how information support specialists use computer software:

Diagnosed and resolved multiple and single user computer software and hardware problems in a LAN/WAN environment.
Provide specialized phone support for home mortgage consultants for their computer software and hardware.

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What skills help Information Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on information support specialist resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What soft skills should all information support specialists possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for information support specialists?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What information support specialist skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young information support specialists need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for an information support specialist stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of information support specialist skills to add to your resume

The most important skills for an information support specialist resume and required skills for an information support specialist to have include:

PC
Technical Support
Desktop Support
Troubleshoot
Computer System
SharePoint
Software Problems
Workstations
User Accounts
Mobile Device Management
LAN
SQL
Software Support
Network Connectivity
Computer Software

IP
User Support
Windows XP
Help-Desk Support
IPad
Technical Issues
Software Applications
Peripheral Devices
OS
System Support
SCCM
Novell
Disaster Recovery
VPN
Software Products

Technical Assistance
VoIP
Network Support
AS400
EMR
Data Integrity
Customer Support
Technical Documentation
Hippa
Unix
Network Printers
Hardware Problems
DNS
Software Updates
Mac

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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