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What is an insurance service representative and how to become one
An insurance service representative works for an insurance company to assist customers. They serve as the main point of contact, responding to inquiries and resolving issues related to policies, claims, and coverage. Insurance service representatives also process policy changes, renewals, and cancellations and ensure compliance. Their role requires excellent communication skills, attention to detail, and understanding of insurance products and services. Overall, they aim to provide exceptional customer service and build relationships with clients.
Avg. Salary $40,960
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.15%
Asian 4.91%
Black or African American 9.41%
Hispanic or Latino 16.13%
Unknown 3.56%
White 65.85%
Genderfemale 74.36%
male 25.64%
Age - 46American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 46Stress level is high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
What are the pros and cons of being an insurance service representative?
Pros
Job stability and security
Opportunities for advancement within the insurance industry
Good salary and benefits
Chance to work independently or as part of a team
Potential for flexible scheduling or remote work options
Cons
High-pressure work environment with strict deadlines and quotas
Long hours, including evenings and weekends
Sitting for extended periods of time at a desk or computer
Limited opportunities for creativity or innovation in the job
Limited career opportunities outside of the insurance industry
Insurance service representative career paths
Key steps to become an insurance service representative
Explore insurance service representative education requirements
Start to develop specific insurance service representative skills
Skills Percentages Customer Service 26.75% Data Entry 11.44% Life Insurance 7.32% Insurance Products 6.78% Inbound Calls 5.02% Complete relevant insurance service representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New insurance service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an insurance service representative based on U.S. Bureau of Labor Statistics data and data from real insurance service representative resumes.Obtain the necessary licensing
Becoming an licensed insurance service representative usually doesn't require a college degree. However, you need to pass an exam to become a licensed insurance service representative in most of states. 38 states require insurance service representatives to have license for their work. You can see the list of states below.State Education Exam License url Alabama - - Licensed Insurance Producer Arkansas Degree required State exam required Insurance Sales Producer (Agent) Colorado Specific course required State exam required Insurance Agent Connecticut Specific course required State exam required Producer License, Individual Delaware - State exam required Insurance Agent Research insurance service representative duties and responsibilities
- Cold-Cal to generate leads for individual life and disability insurance and annuities.
- General resource to partnership on property and casualty matters, insurance policy contract review allowing partners to successfully negotiate litigation matters.
- Prepare and defend numerous cases from inception to trial, settlement, arbitration, mediation and declaratory judgments.
- Litigate heavy personal injury caseload from initial filing through trial or arbitration.
Prepare your insurance service representative resume
When your background is strong enough, you can start writing your insurance service representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an insurance service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable insurance service representative resume templates
Build a professional insurance service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your insurance service representative resume.
Apply for insurance service representative jobs
Now it's time to start searching for an insurance service representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first insurance service representative job
Are you an insurance service representative?
Share your story for a free salary report.
Average insurance service representative salary
The average insurance service representative salary in the United States is $40,960 per year or $20 per hour. Insurance service representative salaries range between $30,000 and $55,000 per year.
What am I worth?
How do insurance service representatives rate their job?
Insurance service representative reviews
I like building relations with other companies, keeping customers satisfied and growing in all areas,
Non caring employer's , standing on my feet all day, working weekends, low pay
I don't like when the insurance companies give hard time and deny the claims even if it is a payable code.
Updated January 8, 2025
