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Intake worker skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Florence DiGennaro Reed Ph.D.,

Dr. Dianna Cooper

Below we've compiled a list of the most critical intake worker skills. We ranked the top skills for intake workers based on the percentage of resumes they appeared on. For example, 18.2% of intake worker resumes contained social work as a skill. Continue reading to find out what skills an intake worker needs to be successful in the workplace.

15 intake worker skills for your resume and career

2. Assistance Program

Assistance Program refers to a set of volunteer-based programs offered to help employees currently struggling with home- or work-related problems. These programs may include counseling, assessments, or referrals. Counselors address substance abuse problems, psychological disorders, and even workplace trauma or violence. Counselors may also work with the employers to determine what, if any, issues or challenges should be addressed on a large scale.

Here's how intake workers use assistance program:

Collect all client information to assess for eligibility for heating assistance program.
Initiated procedures for eligibility of various assistance programs.

3. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how intake workers use scheduling appointments:

Managed off-site location Data entry, scheduling appointments, file management Candidate assessment

4. Intake Assessments

Here's how intake workers use intake assessments:

Conducted intake assessments in order to establish eligibility for low income heat and/or natural gas.
Produced intake assessment report and statistical information for program.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how intake workers use data entry:

Process correspondence to inmates seeking program re-entering society, data entry and general filing.
Assisted clients by opening a file, completing an application over the telephone, check for conflicts and used data entry.

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7. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how intake workers use community resources:

Counseled applicants on available community resources for applications based on the State and Federal policy.
Referred Veterans to community resources based upon Veteran needs.

8. Child Abuse

When a child who is under 18 is mistreated by an adult, it is considered child abuse. There are many forms of intentional harm and mistreatment for example physical abuse, sexual abuse, emotional abuse, medical abuse, and neglect in providing adequate basic life necessities.

Here's how intake workers use child abuse:

Assess and evaluate families for various social issues including substance abuse, domestic violence, child abuse, and child neglect.
Assess referrals of child abuse and neglect and prioritize whether and how immediate intervention is required.

9. Emergency Services

Here's how intake workers use emergency services:

Assisted clients with information regarding emergency services including food banks, clothing give-a-way, and housing needs.
Perform intakes for emergency services.

10. Intake Interviews

Here's how intake workers use intake interviews:

Conducted intake interviews to determine eligibility for program enrollments of low income families.
Conducted Eligibility Intake Interviews for General Caseload and Chemically Dependent Populations.

11. Substance Abuse

Here's how intake workers use substance abuse:

Processed residential applications attended to client needs and administered substance abuse tests.
Facilitate Intensive Outpatient Treatment substance abuse groups for adolescents and adults.

12. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how intake workers use mental health:

Provide face-to-face assessment/intake and administrative case management services to individuals with mental health and drug and alcohol needs.
Created intake assessment reports which included psychiatric diagnoses, clinical assessment, mental health status, and disposition about possible admissions.

13. Law Enforcement

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how intake workers use law enforcement:

Compiled information from law enforcement and conducted interviews with juvenile offenders for the office of public defenders.
Processed Minors into Juvenile Detention Center from local law enforcement.

14. Crisis Intervention

Here's how intake workers use crisis intervention:

Complete intake on juvenile offenders and juvenile CINC, perform crisis assessment & crisis intervention, facilitate court documentation
Provide crisis intervention to individuals experiencing episodes of acute stress.

15. Intake Process

Here's how intake workers use intake process:

Determine payment codes, clothing allowance and completing the intake process with both child and foster parent.
Review and update patient charting through the intake process, scan and upload new documents.

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What skills help Intake Workers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on intake worker resumes?

Dr. Florence DiGennaro Reed Ph.D.

Associate Professor and Chairperson, Director of the Performance Management Laboratory, University of Kansas

In my experience, employers appreciate real-world experience where students/recent graduates can apply the knowledge they learned in their courses to actual work settings. Thus, graduates who have had service-learning practicum courses, internships, or other relevant experiences have resumes that tend to stand out to future employers.

What soft skills should all intake workers possess?

Dr. Dianna Cooper

Associate Professor, Campbellsville University

The "change theory" used in social work practice follows several steps, including engaging, assessing, planning, intervening, evaluating, terminating, and following up. Soft skills are most likely to occur in engagement, intervention, and termination. Social workers are trained to "start wherever the client is," understanding that clients can be individuals, families, groups, communities, or organizations. Social workers are trained to respect the client as the expert in their needs, honor self-determination, use a strengths-based approach, and respect difference while using inclusion. The training turns into soft skills such as being empathetic, warm, genuine, and respectful. Social workers also develop skills in knowing when to listen and when to nudge the client toward action. Social workers are trained to intervene and, when change is completed, to terminate. Helping clients know when to end services also requires soft skills of talking about hard topics, seeing a brighter future and setting goals, recognizing when change is happening, and saying goodbye respectfully.

What hard/technical skills are most important for intake workers?

Dr. Dianna Cooper

Associate Professor, Campbellsville University

Hard or technical skills are most likely to occur in the stages of assessing, planning, intervening, and evaluating change theory. Social workers are trained to gather lots of information and then analyze strengths and needs. Social workers present their assessments to clients and work together to create goals and the steps that reach goals when executed. The process involves using the client's vision of what "better" looks like. Social workers then use evidence-based techniques to move the client toward the goal and define measures to know when the goal is met. The technical skills used in this process include analyzing many types of information repeatedly, knowing what resources exist and how to refer, knowing how to design effective goals and steps to achieve goals, researching current evidence-based practices, defining and measuring progress, and setting limits and timeframes.

What intake worker skills would you recommend for someone trying to advance their career?

Abby Worland

Managing Director of People Rocky Mountain Prep Network Support Team, Rocky Mountain Prep

At the most basic level, all jobs and careers depend on your ability to do two things: solve problems and communicate with others. Spend your gap year developing those skills.

Many people recommend "following your passion" in your work. I would adjust that and recommend instead that you pursue work that has a purpose and mission that align with your personal values. Spend your gap year identifying what those values are. All jobs are going to have tough moments, that is the nature of work, but if the work is meaningful to you, it is far easier to be resilient.

What type of skills will young intake workers need?

Chris Hennington Ph.D.

School Counseling Program Coordinator, Lubbock Christian University

School counselors will be tasked with the usual school counseling responsibilities while also encountering trauma that students experience outside of school and in school. Being well versed in trauma response is going to be a vital aspect of being a school counselor. Kids are experiencing more trauma, but we are getting better at recognizing and treating trauma as well.

Do you want to know more?

List of intake worker skills to add to your resume

The most important skills for an intake worker resume and required skills for an intake worker to have include:

Social Work
Assistance Program
Scheduling Appointments
Intake Assessments
Social Services
Data Entry
Community Resources
Child Abuse
Emergency Services
Intake Interviews
Substance Abuse
Mental Health
Law Enforcement
Crisis Intervention

Intake Process
Program Eligibility
Community Agencies
Referral Services
Process Applications
Domestic Violence
Financial Assistance
Face-To-Face Interviews
Conflict Resolution
Front Desk
Computer System
Community Services
Legal Services
Crisis Calls

Public Assistance
Telephone Calls
Child Protective
Client Eligibility
Child Care
Client Data
Utility Bills
Court Hearings
Court Reports
Client Referrals
Intake Applications
Utility Assistance
Crisis Situations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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