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Internal operations manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Karen Kus,

Nina Woodard

Below we've compiled a list of the most critical internal operations manager skills. We ranked the top skills for internal operations managers based on the percentage of resumes they appeared on. For example, 13.4% of internal operations manager resumes contained internal controls as a skill. Continue reading to find out what skills an internal operations manager needs to be successful in the workplace.

15 internal operations manager skills for your resume and career

1. Internal Controls

Here's how internal operations managers use internal controls:

Advised management on information technology initiatives to improve IT governance and internal controls.
Developed and implemented policy, procedures and internal controls; designed test plans, and directed testing for 3 regions.

2. Project Management

Here's how internal operations managers use project management:

Instituted a more formalized project management protocol and tracking system for all engineering projects.
Developed and implemented structured training and development program for the project management department.

3. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how internal operations managers use oversight:

Provided oversight and expertise for internal investigators.
Oversee all aspects of professional training from group presentations to one-on-one oversight of daily activities.

4. SOX

Here's how internal operations managers use sox:

Lead special projects, policy and procedure write-up, business processes evaluation based on US GAAP, SOX 404 and 302.
Coordinate SOX efforts for the company by independently testing and overseeing the testing of 500+ controls, IT and business process.

5. External Auditors

Here's how internal operations managers use external auditors:

Report and communicate assessment results to appropriate parties, such as management, external auditors, and audit committee.
Coordinated and assisted external auditors with performing audits to increase reliance and reduce audit fees.

6. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how internal operations managers use internal audit:

Assembled internal audits teams for review of approved accounting practices and operational requirements.
Developed template for internal audits of Service Delivery dept.

7. Sarbanes-Oxley

The Sarbanes-Oxley Act (or SOX Act) is a U.S. government law that expects to secure financial backers by making corporate divulgences more solid and transparent. The Act was created as a result of bookkeeping errors.

Here's how internal operations managers use sarbanes-oxley:

Assisted in the annual Sarbanes-Oxley compliance assessment plan, including scoping, overall risk assessment and testing strategy.
Managed planning, scoping and execution of the Compliance efforts related to Sarbanes-Oxley 404.

8. Audit Findings

Here's how internal operations managers use audit findings:

Make oral and written presentations to management communicating audit findings and recommendations.
Presented completed audit findings and recommendations at quarterly audit committee meetings.

9. Business Processes

Here's how internal operations managers use business processes:

Analyzed business processes, identify internal control weaknesses, and make recommendations for corrective action.
Facilitated adoption of new business processes and applications roll outs.

10. Process Improvement

Here's how internal operations managers use process improvement:

Run weekly performance reports, identify areas of opportunity and execute process improvement plans.
Implemented process improvements to streamline analysis and reconciliation process.

11. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how internal operations managers use financial statements:

Prepare reports and financial statements and advise in financial decision of the business.
Identify cost-cutting and program-enhancement potentials through analyses and evaluations targeting financial statements, sales and activity reports, and productivity records.

12. Direct Reports

Here's how internal operations managers use direct reports:

Interviewed and hired direct reports, designed appropriate training, evaluated and if necessary took disciplinary or corrective actions.
Ensured that direct reports and staff had information and knowledge necessary for understanding the organization's strategic business objectives.

13. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how internal operations managers use customer service:

Managed the Western Region technical repair/customer service department focusing on customer satisfaction while reducing churn.
Managed customer service representatives and receptionist Inventory reconciliation via fulfillment center

14. ROI

Here's how internal operations managers use roi:

Defined metrics to determine ROI of programs.
Provided analysis and adjusted strategy and tactics to increase program effectiveness and ROI.

15. Regulatory Compliance

Here's how internal operations managers use regulatory compliance:

Lead project to upgrade work order system to include preventive maintenance, labor cost standards, and regulatory compliance modules.
Tapped by senior management to take charge of ensuring regulatory compliance for 60,000 nationwide fleet.

What skills help Internal Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on internal operations manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What internal operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young internal operations managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for an internal operations manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all internal operations managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of internal operations manager skills to add to your resume

The most important skills for an internal operations manager resume and required skills for an internal operations manager to have include:

Internal Controls
Project Management
Oversight
SOX
External Auditors
Internal Audit
Sarbanes-Oxley
Audit Findings
Business Processes
Process Improvement
Financial Statements
Direct Reports
Customer Service
ROI

Regulatory Compliance
Disciplinary Actions
Email Marketing
Patient Satisfaction
Corporate Risk
Internal Medicine
Compliance Audits
ERP
Inventory Management
Executive Management
Human Resources
Financial Analysis
Fraud Investigations
Training Programs

Medicare
Expense Reports
SQL
Customer Complaints
Facebook
QA
ISO
KPI
A/R
Inventory Control
Business Development
QuickBooks

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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