James River Ins jobs in Raleigh, NC - 7969 jobs

At James River Group, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. James River Group is a subsidiary of James River Group Holdings, Ltd. We are proud of our recent national recognition as a 2021, 2022, and 2023 Top Workplaces USA awards. James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance companies. The Company operates in two specialty property-casualty insurance segments: Excess and Surplus Lines and Specialty Admitted Insurance. The company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company. Internal Auditor Job Summary The Internal Auditor will assist with, coordinate and execute all aspects of the internal audit process including but not limited to audit planning, performing audit work and testing as well as Sarbanes Oxley (SOX) compliance work and testing. Duties and Responsibilities * Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service * Perform and document SOX compliance planning and testing in accordance with developed test plans * Identify and document SOX exceptions * Identify and analyze SOX exceptions, process inefficiencies and internal control weaknesses to provide meaningful recommendations for improvement * Prepare SOX-related communications to Management and external auditors * Coordinate and execute internal audits in accordance with audit project work programs for financial, operational and IT audits * Prepare audit reports * Maintain all organizational and professional ethical standards * Communicate work product results and project status updates routinely with all members of Internal Audit department Knowledge, Skills and Abilities * Proficiency in MS Office (Word, Excel, Outlook, Access) * Knowledge of GAAP, insurance industry standards and/or IT systems * Research, analysis and problem-solving skills * Ability to exercise sound judgement in making critical and complex decisions * Ability to build effective relationships with business partners * Self-starter who works well independently and in a team environment * Ability to convey technical process information in a clear and concise manner * Ability to manage multiple tasks and projects effectively * Ability to identify and make process and procedure improvement recommendations * Strong organizational skills and attention to detail * Continuous learning style * Active listening skills * Excellent written and verbal communication skills * Ability to periodically travel both domestically and internationally (Bermuda) Experience and Education * High School diploma required * Bachelor's degree in related field (Finance, Accounting) preferred, or equivalent combination of education, training and experience * Minimum of one year of relevant work experience (accounting, audit, finance, information technology, insurance-related field) required * Certifications or progression towards professional certifications (Certified Internal Auditor Certified, Public Accountant) preferred #LI-AF1 #LI-Remote

Attorney (Title & Underwriting) - Abilene, TX *Position type:* Full-time, exempt *Experience level:* Mid to senior (title/underwriting emphasis) About the role We're seeking a Texas-licensed attorney to be a go-to resource for complex title and underwriting matters in Abilene and the surrounding markets. You'll partner closely with underwriting counsel, escrow teams, examiners, lenders, realtors, and outside attorneys-resolving issues quickly, drafting high-quality documents, and keeping transactions on track. What you'll do * *Title support & underwriting liaison* * Review title work for other examiners; field questions on difficult chains of title. * Communicate underwriting questions to the appropriate underwriters and escalate issues as needed. * *Underwriting approvals & document review* * Approve surveys; review and advise on powers of attorney, trust agreements, probate materials, LLC/corporate documents, and related entity records. * Coordinate with multiple underwriters to ensure compliance and risk mitigation. * *Document drafting* * Prepare a wide range of instruments: complex deeds, rights of first refusal, real estate contracts, seller-finance packets, Mechanic's Lien packets for lenders, and other lender/STC-related documents. * *Counsel liaison & claims prevention* * Serve as a liaison with underwriting counsel; assist/advise offices on compliance, claims, and claims prevention. * Respond to objection letters; draft curative and other legal documents; handle customer/realtor/attorney questions. * *Operational support* * Assist with occasional closings and signings as needed. * Support escrow officers with questions on escrow, underwriting, and emerging issues. * Examine title when time permits; lead the majority of title curative work (documents and legwork). Qualifications * *Required* * J.D. from an accredited law school and active *Texas Bar* license in good standing. * 3+ years' experience in *Texas real estate, title insurance, or underwriting*. * Demonstrated proficiency drafting Texas real estate instruments (deeds, ROFRs, liens, seller-finance packages). * Working knowledge of *Texas title standards, TDI rules*, and common underwriting practices. * Strong communication skills with the ability to interface confidently with underwriters, escrow officers, realtors, lenders, and outside counsel. * *Preferred* * Prior experience as title counsel, claims counsel, or senior examiner. * Familiarity with *TLTA* guidelines and local county practices in West Texas. * Experience responding to objection letters and managing title curative from end to end. * Closing/signing support experience. What we offer * Competitive compensation (salary *DOE*; range available upon request) and bonus potential. * Comprehensive benefits (medical/dental/vision), 401(k), paid time off, CLE/TLTA professional development support. * The chance to make a direct impact on transaction quality, cycle time, and customer experience across the region. Pay: $70,000.00 - $120,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Paid time off * Parental leave * Retirement plan * Vision insurance Work Location: In person

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Position Overview: The Associate Director, Account Management is responsible for managing the planning, execution, issue resolution and day to day account management functions of an assigned high profile and limited client portfolio and team to ensure ongoing client satisfaction in the Pharmacy Benefit Administration (PBM) market segment including Health Systems, Employer Groups, Pubilic Entities, Labor/Union and Small Market. Additionally, this position will lead and collaborate with internal Capital Rx teams/departments on the development of standard operating procedures and best practices in support of Account Management and PBM Services Account Management needs to operate efficiently and at scale in accordance with the policies and practices of Capital Rx. This position manages Account Managers, Account Coordinators and and may include other designated member of the PBM Account Management Team (i.e. Subject Matter Specialist, PBM Services). This position reports to Director-level supervisors in the PBM vertical. Position Responsibilities: * Supervise and support a team of account managers and/or account coordinators to ensure client satisfaction, retention, and performance. * Support clients in a leadership capacity, focusing on escalation management and relationship development. * Manage high profile but limited client book. * Conduct regular team meetings to align goals, share updates, and address challenges. * Mentor and develop team members to enhance their skills and knowledge in PBM services. * Handle escalations and provide strategic guidance to resolve client issues efficiently. * Serve as the point of contact for key clients, fostering strong, long-term relationships. * Lead team in the form of account managers and/or account coordinators to ensure proactive and effective communication with clients. * Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBM services. * Proactively address client concerns, ensuring quick and effective resolution of issues. * Act as a liaison between clients and internal teams to manage escalations and resolve conflicts. * Stay updated on industry trends and regulations, sharing knowledge with the team * Implement process enhancements to optimize service delivery and efficiency. * Help build and develop job aids, policies and procedures, and standard operating procedures for the client account management team. * Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Required Qualifications: * Undergraduate bachelor's degree, with record of strong academic performance * 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare industry * Track record of building trusting internal and external relationships * Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables * Experience working with structured and unstructured data * Proficient in Microsoft Office, particularly Excel, SQL a bonus * Ability to balance multiple complex projects simultaneously * Exceptional written and verbal communication skills * Extremely flexible, highly organized, and able to shift priorities easily * Attention to detail & commitment to delivering high quality work product * Ability to travel, not to exceed 25% Preferred Qualifications: * 3+ years of people management experience Salary Range $120,000-$130,000 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************

The Manager of Group Customer Care oversees all aspects of group voluntary benefits insurance administration: new group onboarding, electronic data interchange (EDI), account management, claims customer service, billing, payment processing, coverage termination, and other administrative processes. This role ensures efficient administration of various group voluntary insurance products, leading a team dedicated to delivering exceptional service to internal stakeholders and external customers. This role is responsible for the day-to-day operations within the group division, supporting customers through all phases of operations from implementation and file transfer setup to billing, payment processing, and ongoing account management. The Manager's key objective is to ensure the team provides comprehensive assistance and exceptional customer service that aligns with the company's service standards and objectives. Beyond operational oversight, the Manager of Group Customer Care must uphold Atlantic American Corporation's Mission, Vision, and Values by fostering internal partnerships and demonstrating customer service excellence. Strong communication skills, both verbal and written, are essential, along with expertise in technology tools, analytics, and problem-solving. A thorough understanding of group health and life insurance products, compliance requirements, and industry principles is critical to driving efficiency and service excellence. Key Responsibilities: Operational Oversight: Manage day-to-day operations of group policy administration, billing, customer service, account management and claims inquiries to ensure adherence to company policies, regulatory requirements, and service level agreements. Ensure timely and successful service delivery to internal and external customers. Team Leadership: Lead and mentor team members. Foster a culture of collaboration, continuous improvement, and customer-centricity. Develop long-lasting, trusted-advisor relationships with plan administrators and key customer stakeholders. Training and Development: Develop training programs and resources for new hires as well as ongoing skills enhancement for current team members. Ensure the team is equipped with necessary technical knowledge and customer service skills to exceed customer expectations. Process Improvement: Identify opportunities to streamline operations, enhance efficiency, and improve quality through process redesign, automation, and implementation of best practices. Financial Management: Oversee financial transactions related to premiums, claims payments, and reimbursements. Ensure accuracy, compliance, and efficient funds management. Customer and Agent Support: Collaborate closely with customer service teams to resolve escalated issues, provide guidance on complex cases, and ensure timely resolution of customer and broker inquiries. Deliver strong and strategic relationship management, communication, and reporting. Identify and remediate issues. Policy Support: Work closely with underwriting teams to review and assess policy applications, endorsements, and renewals. Ensure accuracy and compliance with underwriting guidelines. Risk Management: Monitor and assess operational risks, develop mitigation strategies, and implement controls to safeguard company assets and maintain regulatory compliance. Qualifications: Minimum two to four years of experience in Group Insurance operations Three or more years of experience leading insurance operations with a focus on group life and health products Bachelor's degree in Business Administration, Insurance, Finance, or related field (Master's degree preferred) Strong understanding of the life and health insurance industry, insurance policies, claims processing, underwriting, risk management principles, privacy, and regulatory compliance Experience in leading cross-functional teams and managing operations to drive efficiency and exceptional customer service in a complex operational environment Demonstrated expertise training, developing, coaching, and mentoring a diverse team Experience in process improvement and workflow optimization using process-improvement methodologies such as Six Sigma or Lean is preferred Skills: Analytical Skills: Strong analytical skills with the ability to interpret data, identify trends, make data-driven decisions, analyze performance metrics, and implement strategies for improvement Attention to Detail: Exceptional attention to detail to ensure accuracy in processing and documentation Communication: Excellent verbal and written communication skills, ability to interact effectively with internal and external stakeholders, strong negotiation and conflict resolution skills Process improvement: Demonstrated experience improving processes and driving efficiency Time Management: Ability to handle multiple tasks efficiently, prioritize work, and manage time, people, and projects efficiently in a high-volume environment Leadership and Organizational Skills: Proven ability to effectively influence others and resolve client and technical issues Technical Skills: Proficiency with Microsoft Office Suite particularly Excel (VLOOKUP & Pivot Tables), Word, PowerPoint, Outlook, and Teams Integrity: Strong commitment to ethical standards in healthcare billing and fraud prevention Adaptability: Flexibility to adapt to changing industry trends, company policies, and stakeholder needs Collaboration: Ability to work collaboratively with internal and external stakeholders Customer Service: Superior customer service skills and commitment to excellence Work Environment / Physical Requirements: The work environment is a standard office setting with typical office equipment. This role involves professional collaboration with colleagues and clients. Responsibilities may involve extended periods of sitting, occasional walking between departments or meeting rooms, and periodic standing, reaching, stooping, and lifting office items weighing up to 25 pounds.

We are currently working with one of the top construction companies in the Houston area. Our client is in a major growth mode and has done some very notable projects. With a remarkably strong reputation for providing the best quality and service, they have secured several new large scale projects that will provide an excellent opportunity for an assistant superintendent in the Commercial Sector. Due to the continued growth within the business and commitment to delivering quality services, they are looking for an assistant superintendent collaborate with the superintendent, the project manager and contractors to develop and execute construction work flow and procedures. You will find yourself working with a team of experienced professionals focusing on growth and continued success as time progresses. As you progress in this company you will be responsible for not only the day to day running of the job but also assisting the superintendent by managing designated field activities associated with the project and supervision of designated field construction work by subcontractors and employees. Assists the project team to ensure the project is built on time, within budget, and in accordance with our clients policies & procedures. Along with the 2 + years of construction management experience your success in the role will require you to have ability to direct the work of others, including subcontractors and suppliers. Working knowledge of the construction process. Well-versed in safety and government regulations (i.e. OSHA). In return for your commercial construction experience, as well as your on-going development within the company you will have excellent earning potential and career growth, with top benefits available for the right applicant.

Reports To Chief Financial Officer Compensation $175,000 - $200,000 salary + Bonus Eligible Who we are Lynx delivers modular, open standards-based software solutions that redefine the economics of developing, deploying, and maintaining high assurance, mission critical edge platforms. These secure edge computing solutions are designed to drive innovation and operational excellence in today's most demanding environments. From advancing aerospace and defense capabilities to transforming commercial and industrial systems, Lynx collaborates across a wide range of industries, including automotive, medical, and critical infrastructure, to deliver tailored, high assurance solutions aligned with specific mission and operational requirements. Our key products and services LYNX MOSA.ic: A software platform that can include a LYNX safety-critical real-time operating system. MOSA.ic's modular design provides robust support for multicore processing. It allows different operating systems and applications of different criticality levels to be run on separate cores for improved performance, reliability, and security. CoreSuite 2.0: A suite of graphics libraries and tools that enable GPU hardware acceleration for both graphics and "GPU Compute", supporting applications such as machine learning and AI processing in edge devices. MOSA.ic.SCA and Vigiles, tools that provide Software Bill of Materials (SBOM) and Common Vulnerabilities Exposure (CVE) management for embedded Linux-based and other applications. Software development services for high-reliability applications that can include initial setup of a "DevSecOps" development environment, software application development, and long-term product lifecycle management. Position Summary The Director, FP&A is a key member of the Lynx finance team and is responsible for overseeing the financial planning, analysis, and reporting functions for Lynx and its affiliated companies. Working closely with the Chief Financial Officer, FP&A Manager, Private Equity team and other functional leaders across go-to-market, delivery, R&D, HR, and other support functions. The Director, FP&A executes critical financial processes including weekly revenue forecasting, monthly financial reporting and analysis, annual planning and budgeting, forecasting, and KPI tracking and reporting. This position will play an integral role in helping Lynx achieve its strategic goals by leveraging Lynx's business applications to improve operational visibility and business intelligence and contributing to merger & acquisition activities. Responsibilities Develop a monthly and weekly cadence for various forecasts and financial performance reports Communicate performance and budgets with business leaders Prepare monthly financial reporting packages for management and external stakeholders Play an integral finance role with the company's merger & acquisition activities, managing the consolidation of financials and modeling Execute the development of Lynx's annual budget and periodic forecasts; manage these processes and support stakeholder participation and engagement to meet planning deadlines Evaluate vendors and oversee the implementation of the company's financial planning and reporting software application in Netsuite; ensure users are trained to use the application effectively Perform analysis of key business data and drivers, present findings and provide recommendations Update weekly revenue forecast, identifying changes in assumptions or opportunities Prepare financial slides for quarterly board deck Implement Quarterly Business Review process between FP&A team and executive management team Work closely with the Sales & Product teams to analyze operational performance and trends Provide ad hoc financial analysis to support data-driven business decisions Participate in merger & acquisition activities, including due diligence, financial modeling, and integration Participate in the annual commission planning process and implementing commission tool integrated with Netsuite and Salesforce Participate in the determination of Professional Services consulting rates for government contracts - for both cost-plus models and commercial models Qualifications and Requirements 10+ years of progressive finance & accounting experience; experience in a high-growth environment and M&A is preferred Bachelor's degree in finance, business or equivalent; MBA preferred Private Equity backed company experience is a must have Experience with Adaptive Planning, Netsuite and Salesforce preferred Demonstrated experience building complex financial models and providing financial analysis; very strong Excel skills are required Attention to detail and ability to maintain accuracy while working with large datasets Ability to work cross-functionally with other teams in a remote environment Ability to work to deadlines with quick turnarounds Demonstrated experience executing budgeting and forecasting processes, working cross-functionally with key stakeholders Experience presenting and communicating at the senior leadership level Experience with consolidations, foreign subsidiaries and multiple entities is required Practical hands-on experience in a fast-paced, rapidly growing, and evolving business environment Experience in software industry, professional services businesses or government subcontracts is a plus Sound Exciting? Low-cost Medical / Dental / Vision coverage options 401K with generous employer match Responsible Paid Time Off + 11 Paid Holidays Remote work opportunities based on role Employee Assistance Program (EAP) Career growth and professional development opportunities All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr

at AMBA Inside Sales Insurance Specialist (P&C Professional Liability & Cyber) Remote Full-Time About the Role We're hiring an Inside Sales Insurance Specialist to support a 50/50 mix of inbound and outbound sales activity, focused on Professional Liability and Cyber Security insurance solutions. You'll work with inbound calls and digital leads while making outbound follow-up calls to close business and cross-sell appropriate Property & Casualty products. Your Day-to-Day Handle inbound calls and web-generated leads Make outbound follow-up calls to close sales Consult with clients on Professional Liability and Cyber Security coverage Pre-qualify prospects and ask underwriting questions Cross-sell additional Property & Casualty products Overcome objections and guide clients through the buying process Document all activity in internal systems Ensure compliance with carrier, state, and company guidelines What We're Looking For Active Property & Casualty license (required) Prior inside sales, call center, or insurance sales experience Comfort with both inbound and outbound phone-based sales Strong communication, organization, and time-management skills Performance-driven and comfortable working toward goals Ability to navigate multiple systems independently Schedule Monday-Friday 8-hour shifts No nights or weekends Compensation & Benefits Hourly base pay plus monthly performance bonuses Target first-year earnings of ~$55,000 for average performers Full benefits package available after the eligibility period AMBA is proud to be an Equal Opportunity Employer.

at AMBA Insurance Benefits Representative (1099 Independent Contractor) Compensation: Commission plus bonuses Schedule: Self-managed with full-time effort required for success For more than 65 years, AMBA has served retired public servants by providing access to supplemental insurance benefits not typically included in traditional retirement plans. We partner with more than 450 associations across all 50 states and Canada, representing over 44 million members, including educators, first responders, veterans, healthcare workers, and trade professionals. In Texas, AMBA is the exclusive endorsed provider and given direct access to their members and communities for the following associations: Retired State Employees Association of Texas Texas Retired Teacher Association Texas Public Employee Association State Firefighters' and Fire Marshals' Association of Texas Texas Community College Teachers Association Texas Nurses Association Texas Association of School Business Officials Texas Alliance of Black School Educators Why Partner with AMBA Proven Systems: Build your business using established sales processes, strong carrier relationships, and a trusted national brand. Leads You Can Count On: Receive no-cost leads through exclusive association endorsements. Success in this role requires consistent outbound calling, follow-up, and persistence. Purpose-Driven Work: Help protect the financial security and peace of mind of retirees who spent their careers serving others. Entrepreneurial Independence: You manage your own schedule and daily activities. A consistent full-time effort is essential to generate income and long-term success. Comprehensive Support: Access to licensing guidance, structured onboarding resources, self-branded marketing materials, product education, sales coaching, and business planning tools to support independent agents at every stage of growth. What You Will Do Meet virtually or in person with association members to assess needs and recommend appropriate supplemental insurance solutions. Educate clients through one-on-one consultations, seminars, webinars, and/or group presentations. Utilize a consultative sales approach to assist retirees in protecting their health, income, and legacy, including retirement-focused solutions like Fixed Indexed Annuities. Participate in ongoing training, mentorship, and business planning to continuously improve performance and results. Who Thrives in This Role This opportunity may be a strong fit if you have: An entrepreneurial mindset and a self-starter approach Comfort with phone-based outreach, follow-up, and virtual appointments Strong communication and relationship-building skills A commitment to providing ethical, high-quality service A Life and Health insurance license or willingness to obtain one prior to onboarding Motivation to grow income through a performance-based compensation model Compensation and Support Performance-based commissions with advanced payouts and lifetime vesting No income cap. Typical first-year earnings range from $65,000 to $80,000 for agents who maintain consistent activity, with top agents earning $90,000 or more in year one Monthly performance bonuses and travel incentives Ongoing onboarding, sales training, and mentorship Access to experienced local leadership, a dedicated Sales Support team, and onboarding specialists focused on your success Ready to Take the Next Step Apply today to explore a partnership with AMBA and build a purpose-driven insurance business serving retirees who rely on trusted guidance.

On Site Mon-Fri - Durham NC The Lead Support Specialist provides advanced application support for laboratory environments, partnering with the Service Desk and laboratory teams to resolve complex issues. This role focuses on diagnosing user needs, supporting lab systems and workflows, and ensuring timely issue resolution to maintain operational efficiency and customer satisfaction. Key Responsibilities Provide advanced (Level 2) support for laboratory applications across wet and dry lab environments Support commercial and custom lab software, including instrumentation, analysis tools, reporting systems, and LIS platforms Resolve, manage, or close escalated Service Desk requests in accordance with defined service standards Monitor adherence to support SLAs and recommend improvements as needed Document, prioritize, and escalate issues using ServiceNow or similar ticketing platforms Analyze service trends and system performance to identify enhancement opportunities Communicate issue status and resolutions to users and leadership; participate in recurring support meetings Develop user guides, job aids, and training materials for supported systems Deliver training and subject-matter support to internal and external users Propose and support system, process, and documentation improvements in collaboration with stakeholders Experience & Qualifications Experience supporting laboratory systems within regulated industries (e.g., CAP/CLIA, GxP, Finance, DoD) Strong understanding of databases, system integrations, network infrastructure, and secure remote access Proven diagnostic and analytical skills supporting complex lab applications Hands-on experience with laboratory software and platforms (e.g., flow cytometry, imaging, sequencing, analysis tools) Ability to manage multiple priorities, work under pressure, and maintain a customer-focused mindset Strong communication, organization, and follow-up skills Self-motivated with a strong sense of ownership and accountability Willingness to travel to laboratory locations as needed The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

The Practice Manager will have operational oversight & responsibility for AllCare's Primary/Immediate Care centers, ensuring maximum utilization of resources and the efficient and quality delivery of services. Management of center level non-provider staff, as well as partnering with leadership and administrative office teams. The Practice Manager will oversee 3-5 clinics in a given market, with the nonprovider staff reporting directly to the Practice Manager. This position will report to the Senior Director and Director of Operations . Requirements Core Responsibilities: • Has a contagious and positive work ethic • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs. • An effective collaborator who contributes valuable ideas and feedback and can be counted on to meet commitments. • Is able to keep up in the AllCare environment, facing tasks and challenges with energy and passion. • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. • Adherence to standards of business conduct and compliance. • Ability to travel at least 90% of the time to assigned clinics. Leadership Responsibilities: • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. • Maintains the perseverance to drive and sustain the changes that occur at AllCare, while being resilient and flexible, and inspiring and motivating the team. • Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments. • Partners with Physicians and APP's to assist with day to day operations and needs • Creates a work environment in which people can perform to the best of their abilities. Qualifications: • Three plus years of management experience, with a healthcare background strongly preferred. Working knowledge of payroll and scheduling. Ability to multi-task in a fast paced working environment and maintain a positive attitude. • Medical Assistant or clinical background preferred • Proven ability to supervise, coach, and develop team members • Strong computer skills - Knowledge of Microsoft suite of products • Possess a general knowledge of Electronic Medical Record systems (EMR). • Organized, meticulous and the ability to multi-task • Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations. Principal Duties and Responsibilities: • Creates a culture where staff are engaged, challenged, and efficient in carrying out job responsibilities. • Builds a high performing team with high morale • Interviews and hires center level team members (Medical assistants) to ensure proper staffing • Monitor compliance with all clinical policies, procedures, and training programs • Conduct performance management on underperforming team members including delivering corrective actions up to termination from the organization • Manages and provides operational support and leadership to center level teams • Works floor shifts as needed to ensure business continuity • Assist in obtaining staffing coverage & schedule creation • Assists AllCare leadership in planning, organizing, implementing, and monitoring quality control and quality assessments. • Ensure proper supply & inventory levels- including weekly supply ordering of office and medical supplies • Completes site visits throughout assigned centers, fostering strong work and addressing issues or concerns • Ensure patient safety and infection control compliance • Ensure excellent patient customer service standards across all locations and resolve escalated patient concerns or compliants • Create and maintain standardized workflow and processes across all locations to ensure operational performance is maintained and exceeded • Leads performance management processes, including coaching, corrective action and performance improvement plans when necessary • Conducts performance evalutions, goal setting, and development discussions with staff and management team members Working Conditions • Center Based. Requires: the ability to sit at a computer for hours at a time (with some bending and stooping) and travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens).

About Brightway Established in 2008 Brightway has grown to become one of the largest privately owned propertycasualty insurance distribution companies in the US with more than 350 agencies in 38 states and more than 14 billion in annual premiums Brightway is a purpose and core value driven organization We provide a blueprint for a future proofed life Through our successful model agency owners focus on protecting their clients most important assets through consultation curated choice and confidence While Brightway focuses on our agency owners through back office marketing support and constant learning and development Additionally Brightway builds integrates and launches best in class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success Scope The Engagement Center ensures that Brightway clients receive exceptional service This position provides a broad range of insurance related customer service and business development support by cultivating maintaining and enhancing an organizations relationships with its clients & Agency Owners This role contributes to Brightways retention and community building efforts with carriers ensuring seamless service delivery This individual will play a pivotal role in ensuring that clients feel valued and understood which is crucial to fostering long term loyalty and satisfaction Job Responsibilities Client Interaction & Support Manage inbound requests via phone email and other communication channels ensuring timely and effective resolutions Provide exceptional service by addressing inquiries processing requests and resolving concerns with professionalism and efficiency Documents interactions accurately in CRM and other systems Sales & Retention Proactively engage and maintain relationships with clients through outbound calls to offer additional products policy reviews and solutions tailored to their needs Implement upsell and cross sell opportunities to drive business growth while ensuring client satisfaction Drive policy renewals and retention efforts by educating clients on coverage options and benefits Process Improvement & Collaboration Leverage emerging technology to streamline workflows improve efficiency and enhance the client experience Actively participate in training and continuous learning initiatives to stay updated on industry trends and company policies Collaborate with internal teams and external agents to improve service quality and operational effectiveness Skills Licenses Certifications Must obtain a personal lines insurance license within 60 days of employment Strong customer service mindset with a passion for delivering exceptional experiences Ability to learn and effectively use Brightway systems CRM tools and insurance platforms High level of accuracy attention to detail and ability to multitask in a fast paced environment Excellent verbal and written communication skills; ability to simplify complex insurance terms for customers Analytical problem solving skills with the ability to assess customer needs and present logical solutions Demonstrated ability to work both independently and as part of a team contributing to shared goals Tech savvy with a willingness to adopt and leverage new tools and processes Education and Experience This position requires a bachelors degree and 2 4 years experience in a customer service or sales environment Education or experience focused on insurance risk management or entrepreneurship is preferred but not required This position is onsite in Charlotte North Carolina Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration We are dedicated to ensuring that our hiring promotion and training practices reflect this commitment We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual for summer to join our team as a Claim Representative Intern. The position requires the person to: Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses. Become familiar with insurance coverage by studying insurance policies, endorsements and forms. Works towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary. Ensures that claims payments are issued in a timely and accurate manner. Service the needs of agents, policyholders and others. Handle investigations by phone, mail and on-site investigations. Qualifications Students should be currently enrolled and entering their junior or senior year in college Above average communication skills (written and verbal) Ability to resolve complex issues Organize and interpret data Ability to handle multiple assignments Detail oriented Starting Salary $18.00 per hour. Returning interns may qualify for a higher rate of pay. Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law. * Please note that the ability to work in the U.S. without current or future sponsorship is a requirement. #LI-DNI

Phoenix Regional 2075 W Pinnacle Peak Rd, Suite 110, Phoenix, AZ 85027 Thank you for considering Amica as part of your career journey, where your future is our business. Ready to Join Us? Are you a detail-oriented professional with a passion for resolving complex issues and supporting customers in a time of need? We're looking for a Claims Representative who thrives in a fast-paced environment and is committed to delivering exceptional service. As an Associate Auto Physical Damage (APD) Claims Representative in our Phoenix Regional office, you will play a vital role in handling automobile insurance claims. At Amica, we recruit the best talent and believe that an investment in our people is an investment in us. Our frontline customer service representatives carry out our guiding philosophy - that empathy is our best policy - to our valued customers every day. We believe in promoting from within and providing our employees with opportunities for growth and advancement. This entry-level position offers a high level of growth potential, including the possibility to advance to team lead and supervisory roles. We are committed to helping our employees build long-term careers with us. As a key member of our claims team, you will: Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting. Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes. Communicate effectively: Monitor claim-related communications and respond to customer's needs. Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork. Stay informed: Develop a working knowledge of laws and regulations impacting claims handling. Stay compliant: Maintain active licenses in designated states and complete continuing education as required. Adapt and support: Take on additional responsibilities as needed to support team success. What We're Looking For: A high school diploma or equivalent - college coursework or additional training is a plus! Willingness to obtain required state insurance licenses (Don't worry - we'll provide study materials, paid time to study and cover the exam costs!) Prior experience in insurance or claims handling is helpful, but not required Prior experience providing support to customers or clients is valued and can contribute to success in this role Strong decision-making skills A calm, empathetic communicator who can confidently support people during tough situations Excellent written and verbal communication skills Comfortable using Microsoft Word and Outlook Compensation and Schedule: Starting annual salary of $43,105, overtime is paid for any excess hours subject to manager approval Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds the combined ratio, growth and/or service goals. 37.5-hour schedule, Monday through Friday, 8:45 a.m. to 5 p.m. Potential to work holidays for additional pay Work from home up to two days per week once trained to work independently We've Got the Whole Package: Medical, dental, vision coverage, short- and long-term disability, and life insurance Paid Vacation - you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. Holidays - 14 paid holidays observed Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds combined ratio, growth and/or service goals Generous leave programs, including paid parental bonding leave Student Loan Repayment and Tuition Reimbursement programs Generous fitness and wellness reimbursement Employee community involvement Strong relationships, lifelong friendships Opportunities for advancement in a successful and growing company Why Amica? Our People Are Our Priority: We're a mutual company where people come first, including empathetic employees who represent the diversity of our policyholders. That's why we welcome employees who represent differences in opinion, life experience and perspectives, who enrich a culture where everyone can contribute and grow. The Opportunities Are Wide Open: We know growth isn't always linear. We encourage our employees to be curious about their career at Amica and explore the options available to them. We believe that what's best for our employees is best for the company. Commitment Goes Both Ways: What employees get in return for what they bring to Amica includes compensation and benefits of a Total Rewards package. But it goes further to include flexible work environments and opportunities to advance their careers. The support we offer is designed to help you build a stable and fulfilling career that's uniquely Amica. Our dedication to diversity, equity, and inclusion ensures that every employee feels a true sense of belonging. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it! Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. About Amica Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act. Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: ************************** Learn more in the "Is Amica hiring?" section of our FAQ. rp

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Technology **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $52,600.00 - $86,800.00 **Target Openings** 1 **What Is the Opportunity?** At Travelers, the Operations Quality Assurance (QA) groups are responsible for ensuring that a high-level of customer experience is being provided to our external customers and internal business partners. As a Sr Quality Assurance Specialist, you will be responsible for assessing interactions and/or transactions of other internal employee groups to ensure that the predetermined quality standards are being met. As you expand your technical skills and business knowledge, you will have the opportunity to grow your career at Travelers. **What Will You Do?** + Perform quality reviews for supported business area(s), adhering to Quality program guidelines and audit standards, to ensure accuracy. + Assist in the onboarding and training of less experienced team members. + Participate in quality assurance meetings and discussions. + Provide recommendations to improve quality assurance processes, including, but not limited to, program attributes. + Build and maintain knowledge and understanding of products, forms, coverages, workflows, and quality assurance processes for primary business area(s) supported. + Embrace change management efforts. + Perform other responsibilities as assigned. **What Will Our Ideal Candidate Have?** + _Two years of Premium Audit, and Business Insurance experience_ + _Ability to work on high-volume tasks simultaneously to ensure their timely, accurate, and high-quality completion._ + _Attention to detail, with a focus on producing quality, error-free work._ + _Written and verbal communication skills with the ability to collaborate across business areas._ **What is a Must Have?** + High school diploma or equivalent. + One year of insurance, operations, or related experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

About Tokio Marine: Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations. We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success. Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide. Job Summary Provide professional Highly Protected Risk (HPR) loss control services to Tokio Marine America clients and Tokio Marine Management, Inc. Coordinates and conducts loss control management evaluations, physical surveys, loss analysis and training to assist Tokio Marine clients to improve and maintain loss control activities. Coordinates and conducts loss control management evaluations, physical surveys and loss analysis to assist Tokio Marine Management Underwriting in their evaluation of risk. Provide loss control technical support to Tokio Marine departments such as underwriting, claims and coordination. Coordinate loss control activities on select accounts ensuring service plans are maintained and completed, responding to customer requests and needs and supporting underwriting and claims at renewal and during the policy period. Essential Job Functions Performs loss control surveys of prospects and clients on request for information underwriting and evaluation from a loss control viewpoint for desirability. Coordinates loss control service to select clients requiring defined service standards. Prepares reports for clients, Underwriting and Branch concerning the loss control in effect, including loss analysis, conditions noted, recommendations for improvement and future needs. Assists in the development and presentation of programs and training seminars for clients and other departments in the Company. Responds to special requests from Underwriting Department and clients with prior approval from Loss Control Department Management. Develops and maintains Loss Control instructions for multi-location clients being coordinated by Loss Control. Completes all work scheduled in regular service assignments or requests in a timely manner. Maintains membership and actively participates in professional organizations approved by Departmental standards guidelines. Utilizes PC programs (Taurus, Presentation Software, etc.) in preparing presentations for prospects and clients. Plans and performs work scheduling in a timely and cost-effective manner. Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company. Qualifications Bachelor's degree in engineering / science or equivalent job experience preferred. Five years' experience servicing major accounts preferred. Possesses a specialty in HPR loss control or comparable property insurance background. Good communication skills, both written and oral and capable of making presentations to a group. Good computer skills to include the use of Microsoft software, and other software. Valid driver's license free of any major violations. Physically capable of performing the job requirements - walking, carrying and climbing. Capable of significant amounts of travel. Salary range $150,000 to $170,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base. TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, we encourage you to apply. Benefits: We offer a comprehensive benefit package, which includes a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. EEO Statement Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.

The Claims Adjuster Trainee will complete a series of Self-Study courses, classroom training and On The Job training to prepare for promotion to Adjuster Level 1 position. In addition, the Claims Adjuster Trainee will complete the necessary pre-requisite course work required to take and pass the Georgia Resident Adjuster Property and Casualty examination. The Claims Adjuster Trainee is responsible for investigating, reserving, negotiating and settling assigned property and casualty claims within provided authority. Ensures that all assigned claims are resolved timely and fairly in accordance with the policy contract based on the damages presented. The Claims Adjuster Trainee will work with minimal authority under direct supervision. Job Responsibilities: • Complete required training courses with a successful score • Obtain State of Georgia Resident Adjuster Property and Casualty license and maintain license through completion of state mandated Continuing Education. • Provide quality service to all parties involved in assigned claims. • Conduct thorough investigations into coverage, liability and damages for assigned claim in accordance with Claims Best Practices. Qualifications: Required • Bachelor's degree • Ability to pass State of Georgia Resident Adjuster Property and Casualty licensing exam. Preferred • Bilingual (Spanish) Core Competencies: • Attention to detail and ability to multi-task. • Excellent verbal and written communication skills. • A high degree of motivation and team orientation. • Strong computer skills. • Desire to develop new skills and grow in career.

All three of these positions are located in DFW area, Texas. Interviewing P&C Licensed Insurance Commercial Account Managers with at least 1 year of experience managing a book of business on your own. Interviewing entry level Commercial P&C Licensed Assistants with at least 1 year of experience. Commercial Lines Account Executive needed with at least 7 years' experience. These positions will assist with or actually service a book of commercial lines accounts in a manner that promotes an excellent level of customer satisfaction. Assistant CL AMs will assist the CL AM in managing a book of business. Assistants will fill in as needed providing support for their Account Manager(s). You will be mentored and groomed to manage a book on your own in due time. Commercial Account Managers should be able to manage a book of business on their own, A to Z. In several of the opportunities available you will have an Assistant CL AM helping you. In addition to the day-to-day managing of the accounts this position will be responsible for quoting and preparing proposals on new and renewal business, aid in collections, and review accounts in an effort to prevent gaps and/or lapses in coverage. You will need to follow workflows, guidelines, and procedures. You will work closely with your Producer(s) to provide superior customer service while achieving optimal success. You will uphold the agency's reputation in a professional manner of conducting business when dealing with prospects, clients, carriers, and colleagues. Commercial Line Account Executives* should be able to manage a book of business that has large, intricate accounts. These are the types of accounts that only seasoned, high level Account Managers can manage. You will work closely with Producer(s), and in some cases go on sales calls. At times your Producer(s) will need your expertise to seal the deal with the new client. These positions are for the best of the best within the DFW commercial insurance world. *Commercial Account Executive title can describe a few different careers depending on which company, MGA, or agency you are speaking with. For example, some places call them VP positions or Assistant VP's. Job expectations and requirements vary under this title depending on which company you are speaking with. One trait expected in all positions is a seasoned insurance person who is considered to be "high level." If the position above does not describe your expectations of an Account Executive, please ask. There are several types of these positions available depending on the opportunity. Competitive compensation packages - 401K, health benefits (medical & dental), and hybrid work schedules after an acclimation period are being offered in most opportunities. On rare occasions 100% remote is permitted when you have a successful remote work track record. (HYBRID - 2 or 3 remote days from home depending on the company's policies & procedures.)

A reputable insurance staffing company is looking for a Senior/Executive Excess Casualty Underwriting Specialist in Atlanta, Georgia. The role involves managing a book of Non-Admitted Excess business, underwriting complex submissions, and fostering strong relationships with brokers. Candidates should have 5-10+ years of Excess Underwriting experience and a strong track record in this field. This position also includes an attractive salary range of $150,000 to $200,000 annually, along with bonuses and excellent benefits, including a flexible work schedule. #J-18808-Ljbffr

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We're actively seeking a talented Data Center & Infrastructure Manager to join our Cloud & Compute Platforms team in our Charlotte, North Carolina office. Relocation Assistance may be provided. As a Data Center & Infrastructure Manager you'll move Pacific Life, and your career, forward playing a critical role in supporting Pacific Life's growth and technology modernization. You will fill a new role that sits on a team of 29 people in the Pacific Life Technology division. Your colleagues will include fellow infrastructure professionals. Reporting directly to the Director, you will oversee the day-to-day operations of our data center, computing platform, server, storage, and cloud infrastructure. You will lead a team of professionals, ensuring high availability, efficiency, and security, while executing on the strategic vision set by the Director and executive leadership. How you'll help move us forward: * Execute the operational roadmap for data center operations, ensuring alignment with business and IT objectives as defined by the Director. * Lead and mentor a team of infrastructure platform engineering professionals, fostering a culture of excellence, collaboration, and continuous improvement. * Oversee capacity planning, ensuring scalability and optimal resource utilization. * Implement and maintain industry best practices for security, compliance, and operational efficiency. * Ensure high levels of uptime and reliability through proactive maintenance and incident response strategies. * Manage vendor relationships and support contract negotiations for facility management and hardware procurement, as delegated by the Director. * Support the development and execution of disaster recovery and business continuity plans. * Monitor industry trends and emerging technologies, providing recommendations to the Director for continuous improvement. * Collaborate with other managers, directors, and stakeholders to ensure operational alignment with broader IT and business goals. * Provide direct leadership to data center staff, including performance management, coaching, and professional development. * Develop and implement departmental plans and priorities in coordination with the Director. The experience you bring: * 8+ years of experience in data center management, IT infrastructure, or related fields. People leadership experience is required. * 4-year degree or equivalent experience * Experience supporting global, multi-site data center operations in a large enterprise environment. * Strong understanding of networking, server infrastructure, cloud technologies, and hybrid environments. * Expertise in data center power and cooling systems, redundancy planning, and energy efficiency best practices. * Familiarity with compliance and security frameworks such as ISO 27001, SOC 2, HIPAA, and GDPR. * A demonstrated ability to build and lead high-performance teams. * Experience with budgeting and cost optimization strategies, supporting the Director in financial management. * Hands-on experience with disaster recovery planning, incident management, and operational risk mitigation. * Familiarity with automation, monitoring, and management tools for optimizing data center performance. * Experience working in regulated industries or high-availability environments (e.g., finance, healthcare, etc.). * Strong communication and leadership skills, with the ability to engage both technical teams and management. What makes you stand out: * The ability to manage hybrid cloud infrastructures and integrate on-premises data centers with public cloud providers. * Experience leading people in multiple geographical regions and countries. * Experience implementing automation or AI-driven optimization strategies for data centers. * Strong industry relationships and awareness of emerging data center trends. * Experience managing container platforms. * Success in supporting major data center migrations, expansions, or consolidations. * Relevant certifications (e.g., data center, cloud, or security). * Experience with Infrastructure as Code and automated configuration management. * Experience automating CMDB data updates for asset management. You can be who you are. We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife #LI-KP1 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $134,820.00 - $164,780.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. * Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents * Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off * Paid Parental Leave as well as an Adoption Assistance Program * Competitive 401k savings plan with company match and an additional contribution regardless of participation EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.