Laboratory Quality Analyst
Labcorp job in Overland Park, KS
LabCorp is seeking a Laboratory Quality Analyst. The Quality team provides vital support to the laboratories, senior management as well as our clients, and other LabCorp sites. The Quality Analyst will be responsible for supporting projects and activities related to quality management, quality improvement, quality training, and other responsibilities. The Quality Analyst contributes to the laboratory effort to provide quality results to our providers and patients, which increases customer satisfaction and solidifies loyalty for our company.
The work schedule for this position is Monday through Friday 8:00 AM to 5:00 PM
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities:
* Provide quality support to Stat labs and main lab
* Serve as the laboratory director for up to 5 moderate complexity laboratories in the subregion.
* Serve as a Technical Consultant for contracted hospitals and healthcare facilities.
* Assist staff in developing and maintaining spreadsheets for quality metric reporting.
* Provide training and support for electronic document control systems, as applicable.
* Contribute to the development and maintenance of SOPs, electronic forms, and training materials related to quality processes.
* Plan, schedule, and conduct regular internal quality assurance audits and inspections; prepare and distribute audit reports.
* Participate in inspections by regulatory and accrediting agencies as needed.
* Manage the receipt and processing of laboratory proficiency testing kits
* Attend and contribute to monthly Quality meetings.
* Support change control processes through to closure.
* Perform administrative and clerical duties as required
Requirements
* Bachelor's degree in Medical Technology or Clinical Laboratory Science or chemical, physical or biological science
* Minimum of two years of supervisory laboratory experience in clinical laboratory over non-waived testing
* Minimum of 5 years as a generalist Medical Technologist
* General knowledge of laboratory regulations (CAP/CLIA)
* Familiarity with inspection protocols and regulatory requirements preferred
* Excellent analytical, critical thinking and problem solving skills
* Strong verbal and written communication skills
* High level of attention to detail with strong organizational skills
* Ability to work on-site independently and within a team environment
* Proficient in Microsoft Office and other relevant software tools
* Ability to travel monthly to satellite labs in Kansas and Missouri
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplySupport Services Team Lead
Labcorp job in Overland Park, KS
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be your next, great career step!
LabCorp is seeking a Support Services Team Lead to join our team in Overland Park, KS. In this position, you will be responsible for performing job duties as laid out by management: serving as the main support for the supervisors in the department, covering routes and dispatch as needed, and being available on-call on weekends. Functions as a backup driver for all routes within a designated geographic area and/or work group for pickup and delivery service of test samples, supplies, and reports.
Work Schedule: 2nd Shift: Monday - Friday, 3:00pm - 11:30pm; alternating weekends for on-call dispatch support
Location: 7800 W 110th St, Overland Park, KS 66210
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Duties/Responsibilities:
Utilize route-management software to schedule, coordinate, and dispatch specimen pickups
Manage high-volume email/phone traffic to coordinate resources (employees, vendors, etc.)
Responsible for specific areas to ensure best possible solutions for client
Achieve location productivity and expense targets while meeting customer expectations
Ensure a balance between customer response time, accuracy, and cost/productivity targets
Follow standard procedures for field requests for service and dispatching calls
Problem solve and provide potential resolutions for any specimen-related issues in real time
Utilize multiple databases to process requests and inquiries
Performs a variety of administrative/clerical duties as needed
Job Requirements:
High school diploma or equivalent
Prior experience in logistics, customer service or operations is preferred
Experience working in a medical courier environment is preferred
Familiarity with route management software is a plus
Basic computer and typing skills; proficiency in Microsoft Office preferred
Strong communication skills; both written and verbal
Excellent organizational and time management skills
Strong attention to detail with the ability to multitask
If you are looking for a career that offers opportunities for growth, continual development, professional challenges, and the chance to make a real difference in the lives of patients, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyRep, Mobile Examiner - (P/T) - ExamOne/Metropolitan Kansas City area - NE Kansas and NW Missouri
Overland Park, KS job
Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.
Required Work Experience:
Minimum 100 documented successful blood draws required.
Minimum one-year phlebotomy experience. Experience with pediatric and geriatric patients is a plus.
Preferred Work Experience:
Prefer urine or hair follicle collection and EKG experience.
Physical and Mental Requirements:
Sitting for periods of time
Standing while performing work
Driving to and from work assignments
Lifting no more than 40 pounds.
Ability to multitask
Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM.
Must have a valid driver license and clean driving record with access to dependable/insured transportation
Knowledge:
N/A
Skills:
Excellent interpersonal and communication skills
Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
Basic computer skills in Microsoft office with the ability to learn new software.
Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.
Ability to work in a rapidly changing environment.
EDUCATION
High School Diploma or Equivalent
LICENSECERTIFICATIONS
Phlebotomy or Medical Assistant certification
Ensures all specimens are collected accurately and on time.
Collects specimens according to established procedures.
Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre- employment drug screenings and other Quest Diagnostics services.
Responsible for completing application packets and other paperwork accurately.
Label, centrifuge and split specimens as required by test order.
Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.
Package specimens for transport and ship to lab indicated on work orders.
Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.
Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management.
Submits original paperwork to destination.
Provides customer service to clients.
Follows current Examiner's Manual.
Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
Maintains all appropriate Phlebotomy logs.
Maintains error rate of no more than 3%.
Confirms exams with clients day before appointment and status the case at time of confirmation.
Correct non-applicant errors within a 24 hour timeframe.
Submits accurate time and travel logs as directed by management and on time.
Submits accurate expense forms, if applicable, on the required day.
Properly clock in and out for work assignments.
Provides travel logs when applicable.
Demonstrates organizational commitment.
Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances.
Wear company issued identification badge at all times during work assignments.
Reports on time to work, following attendance guidelines.
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
Communicates appropriately with customers, agents, applicants, coworkers and the general public.
Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
Remains polite and courteous at all times.
Additional responsibilities required of Mobile Examiner.
Ensures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled.
Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed.
Provide supply orders as specified by Branch Manager.
Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP's, advising Manager or Supervisor of any issues or problems as they arise.
Performs other department-related clerical duties when assigned.
Answers phone and dispatch calls when assigned.
Participates on teams and special projects when asked.
Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees providing support for department protocols, practices and procedures.
Assist with distribution of technical information and communications to the work group.
Flexible travel (up to 25 mile radius) and flexible work hours. Maintain dates of availability and dates unavailable in Examview.
All other duties as assigned, within scope of the position.
Required use of company i-pad or specified electronic device.
Auto-ApplyForensic Toxicology Laboratory Processing Technician I
Lenexa, KS job
Forensic Toxicology Laboratory Processing Technician I - Lenexa, KS, Tuesday to Saturday, 3:45 AM to 12:15 PM Pay range: $17.20+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
* Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
* Best-in-class well-being programs
* Annual, no-cost health assessment program Blueprint for Wellness
* healthy MINDS mental health program
* Vacation and Health/Flex Time
* 6 Holidays plus 1 "MyDay" off
* FinFit financial coaching and services
* 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
* Employee stock purchase plan
* Life and disability insurance, plus buy-up option
* Flexible Spending Accounts
* Annual incentive plans
* Matching gifts program
* Education assistance through MyQuest for Education
* Career advancement opportunities
* and so much more!
This position reports to the Supervisor, Forensic Processing and is responsible for the routine daily sample processing of the Forensic Toxicology Processing Department. This individual is accountable for all specimen receipt, sorting, data entry and work within the forensic processing department.
Responsibilities:
* Understand the QTN Lab Information System
* Sort specimens by source (hair, oral fluid, urine, etc) and work list
* Completes Maxilog Data Entry
* Understands and adheres to strict forensic practices
* Processes urine specimens for regulated and non-regulated testing independently
* Adheres to company policies and procedures
* Scans/images of all custody and control forms
* Discards negative specimens
* Performs flexilog on routine urine specimens at 70 CCF's per hour
* Other duties as assigned by supervisor
Qualifications:
Required Work Experience:
N/A
Preferred Work Experience:
Lab experience
Physical and Mental Requirements:
Able to sit/stand for long periods
Knowledge:
N/A
Skills:
N/A
48747
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Phlebotomist III Site Lead
Kansas City, MO job
Phlebotomist III Site Lead - Kansas City, MO, Monday to Friday, hours vary 7:00 AM to 5:30 PM, with rotational weekends Pay range: $21.24+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
* Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
* Best-in-class well-being programs
* Annual, no-cost health assessment program Blueprint for Wellness
* healthy MINDS mental health program
* Vacation and Health/Flex Time
* 6 Holidays plus 1 "MyDay" off
* FinFit financial coaching and services
* 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
* Employee stock purchase plan
* Life and disability insurance, plus buy-up option
* Flexible Spending Accounts
* Annual incentive plans
* Matching gifts program
* Education assistance through MyQuest for Education
* Career advancement opportunities
* and so much more!
Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR III - Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III - Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III - Site Lead will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and leads more than one PSR on site. The PSR III - Site Lead can provide coverage at multiple locations for multiple roles. The PSR III - Site Lead must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time. The PSR III - Site Lead demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. Must be able to step in for a PSR II and lead one or more PSR on site. Will be required to act as a coach, mentor, instructor, resource advisor for new employees and provide effective onboarding services to new clients. They will also act as point of contact to staff on-site and provide regular input to the group lead or supervisor. The PSR III - Site Lead may also focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills. In addition, these practices require a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR III - Site Lead must be capable of handling multiple priorities in a high-volume setting.
Responsibilities:
* Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening, and insurance exams.
* Administer oral solutions according to established training.
* Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
* Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from req or pulling order from database; managing Standing Orders.
* Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
* Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
* Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
* Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
* Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
* Assist with compilation and submission of monthly statistics and data.
* Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
* Complete training courses and keep up-to-date with the latest phlebotomy techniques.
* Travel to Territory Manager meeting if held off-site or off normal shift.
* Participate on special projects and teams.
* Stay up-to-date on company communications and assist with the distribution of technical information to the work group.
* Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP).
* With appropriate training, act as a mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
* Assist with periodic inventory counts report shortages and problems to group leader or supervisor as they occur.
* Assist with the preparation of schedules for the assigned workgroup or PSCs.
* Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
* Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
* Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
* Ensure facilities are neat, clean and in good repair, take appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
* Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site and provide regular input to the group lead or supervisor.
* Provide effective onboarding services to new clients.
* Partner with Supervisor and Group Lead to assist the transition process setting up new offices for both PSCs and IOPs.
* Must be able to step in for a PSR II and lead one or more PSR on site.
Qualifications:
Required Work Experience:
* Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
* Keyboard/data entry experience.
* Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
* Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
* Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.
Preferred Work Experience:
* Medical training: medical assistant or paramedic training preferred.
* Minimum 3 years in a Patient Service Center(PSC) / In-Office (IOP) environment preferred.
* Customer service in a retail or service environment preferred
Physical and Mental Requirements:
* Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
* Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
* Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
* Position requires travel.
* Extensive use of phone and PC.
* Fine dexterity with hands/steadiness.
* Talking.
* Walking.
* Balancing.
* Bending/kneeling.
* Pushing/pulling.
* Reaching/twisting.
Knowledge:
* Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
* The position requires the ability to effectively communicate in English.
Skills:
* Ability to provide quality, error-free work in a fast-paced environment.
* Ability to work independently with minimal on-site supervision.
* Excellent phlebotomy skills to include pediatric and geriatric
* Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
* Capable of handling multiple priorities in a high-volume setting.
* Must be able to make decisions based on established procedures and exercise good judgment
Education:
High School Diploma or Equivalent (Required)
License/Certificate:
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)
48021
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Account Manager - Workforce Health Solutions
Lenexa, KS job
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope
The Account Manager - Workforce Health Solutions will proactively maintain and upsell existing assigned Quest Accounts. The AM will work closely with the Sales Leadership and departmental management to resolve issues or client concerns. The AM will ensure employer information are current and updated in Quest databases; and will prepare reports and complete projects as directed by Sales Leadership.
This is a hybrid sales position based in Lenexa, KS, but remote candidates may be considered.
Required Work Experience:
Minimum 3 years of successful sales experience with a fortune 1000 company.
One or more years of experience identifying and closing new business.
Must be experienced with CRM programs such as Salesforce
Preferred Work Experience:
Health care industry experience strongly preferred.
Experience with laboratory information systems preferred.
Knowledge/Skills:
Excellent oral and written communication and presentation skills
Perform job duties with frequent interruptions or distractions
Ability to interact professionally with colleagues and/or customers for different purposes in different contexts
Maintain composure under pressure
Ability to collaborate and influence internal and external clients at all levels of the organization.
Demonstrate business acumen, including confidence in presenting and discussion business issues with Benefit Managers and Directors.
Experience making independent decisions and manage large projects that directly impact our business and the business of our clients.
Proven ability to develop relationships with executive level personnel resulting in successful closure of the sale.
Ability to work effectively in a team environment with all employees.
Strong planning and organizational skills.
Proven selling and negotiation skills.
Strong service acumen.
Bachelor's Degree Required
Maintenance/Retention: Proactively contact key accounts to ensure customer service satisfaction and that client activity volume increases or, at minimum, remains the same as the prior year.
Account Information: Ensure QTN and Salesforce are updated with current information. Add/updates. Verify the accuracy of new account set-ups.
Care Review meetings: Organize, facilitate, and conduct meetings to cover topics including TAT, Pricing, OM, annual business review, chart reviews as needed, with clients.
Relationship management: Develop and maintain relationships with all stakeholders including clients, adjusters, TPAs, etc.
Upsell: Upsell existing clients to generate more tests and revenue. Identify ancillary services (Other Quest Divisions) opportunities, wellness, clinical, etc.
Issue Resolution: Promptly address and resolve client concerns. Log issues on the VOC (Voice of the Customer) in CRM (Salesforce) and follow through until resolution and client satisfaction are achieved.
Client Transition: Work with outside sales rep to transition clients after Tier 1 period ends ensuring a smooth handoff.
Systems: Conduct all Quest ES web services demos for clients
Sales Leadership Team: Participate in one Leadership Team meeting per month, if possible. Present client retention information and trends on attrition issues.
Special Projects: Assist in hosting in-Quest events and tours, such as Lunch & Learns/employer seminars and tradeshows where applicable. Work on projects as assigned by Sales Leadership.
Document all activities in Salesforce.com, including client info, calls, meetings, and tours.
Prepare reports as directed by Sales Leadership.
Meet deadlines for work assignments and inform work status and progress to leadership.
Communicate and work professionally with other staff to ensure efforts are coordinated and high-quality service is provided.
Maintain knowledge of all company programs, services, and resources available to clients.
Attend continuing education seminars and meetings as required.
Perform related work as requested and all other duties as assigned.
Involves frequent telephone contact with clients. Interaction with others is constant with frequent interruptions. Work requires some flexibility in working hours. Must be able to effectively resolve conflicts as they arise.
Auto-ApplyWFM Daily Time Coordinator
Lenexa, KS job
WFM Daily Time Coordinator - Lenexa, KS, Monday to Friday, 8:00 AM to 5:00 PM Pay range: $18.27+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
* Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
* Best-in-class well-being programs
* Annual, no-cost health assessment program Blueprint for Wellness
* healthy MINDS mental health program
* Vacation and Health/Flex Time
* 6 Holidays plus 1 "MyDay" off
* FinFit financial coaching and services
* 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
* Employee stock purchase plan
* Life and disability insurance, plus buy-up option
* Flexible Spending Accounts
* Annual incentive plans
* Matching gifts program
* Education assistance through MyQuest for Education
* Career advancement opportunities
* and so much more!
The WFM Daily Time Coord will be responsible for monitoring attendance line for both NOC location's employees, communicating attendance updates to appropriate leadership teams, administering and making necessary attendance related corrections each day in Aspect and Workforce Central. The Coord will also be responsible for maintaining internal attendance reports, providing dedicated support to the Workforce Scheduling Analyst and the Workforce Support Analyst. The Daily Time coord will be expected to model 'gold standard' attendance and serve as a role model to employees of the NOC. The Daily Time coord will have other duties as assigned.
Responsibilities:
* Monitor Attendance line and update Aspect/Workforce Central at minimum every 30 minutes
* Administer Workforce Central related updates such as tardy status
* Maintain attendance communications and reports
* Update and maintain key Scheduling documents to ensure Workforce Scheduling Analyst consistently has accurate and timely information
* Providing dedicated support to Workforce Support Analyst as directed to assist with urgent requests.
Qualifications:
Required Work Experience:
N/A
Preferred Work Experience:
N/A
Physical and Mental Requirements:
N/A
Knowledge:
N/A
Skills:
N/A
48853
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Customer Solutions Representative
Lenexa, KS job
Customer Solutions Representative - Lenexa, KS, Hybrid, 3 days onsite, Monday to Friday, 9:00 AM to 5:30 PM
Pay range: $18.27+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthy MINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
The primary purpose of this position is to provide client support in the risk assessment division for the ExamOne portfolio of services including, but not limited to: lab, paramed, inspection, teleunderwriting, MVR, APS, imaging, etc.
Required Work Experience:
Previous customer service and/or call center experience preferred.
Preferred Work Experience:
3 - 5 years previous customer service and/or call center experience preferred.
Physical and Mental Requirements:
Ability to sit for long periods of time.
Repeating motions that may include the wrists, hands and/or fingers. (Typing)
Knowledge:
Complete training on all service components within eight months of hire date. Proper telephone etiquette to handle customer inquiries.
Basic knowledge of operating office equipment.
Knowledge of life insurance industry workflow processes and/or terminology.
Industry specific experience.
Skills:
Accurate typing skills, 35 wpm minimum.
Proficiency in basic computer skills (Word, Excel, Outlook)
Excellent interpersonal and communication skills (oral and written). Ability to speak the English language clearly, professionally and effectively communicate to clients, management and peer group.
Exhibit comfortable interaction with sales, technical staff and other departments.
Detail-oriented and accurate with names/numbers.
Good problem-solving skills and independent decision-making abilities.
Excellent organization and follow-through skills.
Work in a fast-paced environment handling multiple tasks (including working with phone & PC simultaneously).
Work independently with little supervision.
Ability to maintain professional and tactful manner in stressful situations.
Ability to deal with client information in a confidential manner.
Handle all customer inquiries via phone, email and other electronic communication in a timely manner to effectively provide a high level of customer satisfaction.
Utilize a variety of proprietary programs to review, research and resolve issues with insurance applicant orders ranging from routine to moderate and is responsible for providing a professional response back to clients.
Act as a direct liaison between insurance companies, brokers, third party administrators, paramedical companies, insurance applicants and inter-company departments.
Ongoing responsibility for maximizing department productivity standards by monitoring service levels.
Use established protocols for reporting client issues or concerns and maintains appropriate documentation of events for management review in all systems accessed.
Responsible for producing department /client specific reports and monitoring the status of applicant cases.
Adhere to department quality and responsiveness standards.
Recognize quality service issues and provide feedback to management on opportunities for improvement.
Participate in client visits, conference calls and other customer-related communications as required.
Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Auto-ApplyPharmacist - Home Delivery
Lenexa, KS job
**Explore opportunities with PharmScript,** part of the Optum family of businesses. PharmScript is one of the nation's leading pharmacies, partnering with long-term and post-acute care facilities to supply medications to thousands of residents and patients. Be part of our team that's dedicated to delivering safe, accurate and timely medication to those who need it most. PharmScript is a place where you can thrive and contribute. Join us to start **Caring. Connecting. Growing together.**
In this role, you'll provide comprehensive pharmaceutical care through routine and emergency drug screening, information, processing, and dispensing services for various drug distribution systems to the facilities. You'll also be responsible for ensuring that standards are maintained, policies carried out, and objectives accomplished. Consistently ensure that the appropriate drug product reaches the customer safely. Always a team player, you're eager to support your colleagues by sharing knowledge and leadership to support the overall goals of the pharmacy and needs of customers.
**Location:** 11144 Renner Blvd, Lenexa, KS
**Hours:** Monday - Friday / 3:00 pm - 11:30 pm / Weekend rotation
**Primary Responsibilities:**
+ Execute day-to-day operations in the pharmacy as they pertain to workflow, production quotas, and deadlines
+ Assist in the proper ordering, handling, receiving, documentation, and storage of all controlled substances; assist in maintaining a perpetual inventory for scheduled drugs
+ Ensure that the pharmacy is compliant with all local, state, and federal rules and regulations regarding the practice of pharmacy
+ Supervise the pharmacy production staff to ensure proper order entry, workflow, and security of the pharmacy area, and adherence to delivery schedules
+ Prepare and/or supervise the preparation of all sterile IV drug products or solutions
+ Check for completeness and accuracy of all new and refill labels and orders. Check for content and accuracy of all drug packaging and labeling
+ Ensure that the pharmacy is compliant with all DEA policies and procedures and follows all applicable government regulations
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Bachelor of Science Degree in Pharmacy or PharmD from an accredited School of Pharmacy
+ Current license to practice pharmacy in good standing in the State of Kansas
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $43.22 to $77.21 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Rep Technical Sr - NCS
Lenexa, KS job
Rep Technical Sr - NCS - Lenexa, KS
Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, Client Service is something we take pride in - making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that's why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.
Basic Purpose: As a Sr. Technical Representative, you will provide technical documentation, coaching, training and support to CCR I, II and Technical Representatives. In addition, you will resolve and follow-up on the most complex technical issues and evaluate and make recommendations for process improvement ideas/suggestions. This role serves as a SME (subject matter expert) on 2 or more subjects i.e. Clinical, Digital Expert, QMS. Collaborate with Supervisor and Group Lead on a daily basis to achieve the department's organizational goals of service excellence, efficient operations and inspiring workplace.
Principal Duties:
• Handle all customer inquiries received by telephone, fax or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service
• Report laboratory results to clients and patients using established protocols
• Achieve QMS Certified status within first year in role
• Document reporting or call history in the required format and maintain complete and accurate records
• Contact the client to resolve routine or medical/technical matters related to patient testing and result reporting
• Report client concerns using established protocols
• Develop technical documentation and provide technical learning/coaching to proactively reduce escalations
• Provides communication, education and guidance to clients and team members about Quest Diagnostics technical processes
• Escalates issues as appropriate using established protocols
• Provide research and resolution on complex medical/technical issues, including those that have been referred by CCR I, CCR II and Technical Care Rep I.
• Educate clients on new products and services
• Serve as a Customer Advocate to do proactive and preventative actions to drive increased Customer Satisfaction
• Partner across functions (Customer Solutions, Lab, Patient Services, Specimen Processing, IT) to review, investigate and provide recommendations for problems or gaps
• Provide technical training to new hires (SME Subject matter Experts)
• Serve as a Peer Mentor to less experienced staff
• Remains current on CCR I, CCR II and Technical Representative tasks and processes
• Performs the duties of Client Service Representatives as needed
• Provide technical floor support or team / pod support on a rotating basis
• Partner with QA and Training to ensure quality standards are achieved
• Provide technical education for department huddles and or team meetings on a rotating basis
• Leads by example in demonstrating “Everyday Excellence ”and modeling Quest behaviors
• Perform other duties and special projects as assigned
• Provide shift coverage as needed
THE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.
Qualifications:
Education Preferred: Minimum high school diploma or equivalent
Work Experience: 40 months of client service experience with Quest Diagnostics
Other:
• Demonstrated strong customer service and interpersonal communication skills. Ability to speak the English language clearly and effectively communicate with caller and peer group.
• Demonstrated strong writing and composition skills
• Ability to work in a team environment
• Demonstrated ability to operate basic office equipment and utilize proficient computer skills
• Demonstrated ability to handle multiple tasks and work in a fast paced environment
• Demonstrated composure in stressful situations
• Demonstrated ability in handling of complex issues and strong problem solving skills and judgment
• Demonstrated ability to follow company and department policies and procedures
• Demonstrates strong organizational skills
• Demonstrates a commitment to values and Integrity
• Exhibits comfortable interaction with technical staff and other departments
• Demonstrated ability to coach or mentor other reps
Principal Decisions: Describe the most important decisions that are made in the course of doing the job.
• Accurate identification and clarification of client or patient requests
• Appropriate escalation of issues that are beyond skills or scope of CSR.
• Determination of appropriate response to client inquiries and complaints
• Creation of complete and accurate documentation of all interactions
• Suggestions for process improvements related to department operations or client concerns
• Accept additional responsibilities with a positive attitude and foster teamwork
• Advise clients and staff with complex, procedural questions
• Utilize strong working knowledge of laboratory procedures
• Utilize varied resources to obtain medical / technical information necessary to provide advice to clients and staff
• Collaborates with technical staff and other departments
req88157
Additional Information
All your information will be kept confidential according to EEO guidelines.
Specimen Accessioner
Labcorp job in Overland Park, KS
Labcorp is seeking a dedicated and motivated individual to join their Specimen Accessioning team in Overland Park, KS. The Specimen Accessioner will be responsible for performing specimen accessioning, sample sorting and data entry in a fast-paced, high-throughput environment according to established standard operating procedures.The schedule for this position will be: Monday-Friday 2:00pm-10:30pm, weekends as needed.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Duties/Responsibilities:
Introduce and prepare biological specimens to the laboratory to ensure accurate processing
Open specimens and pour off into secondary containers to prepare for analysis and testing
Verify patient demographic information matches the test requisition form submitted
Data entry of patient information into the computer system for tracking purposes
Meet key production metrics and quality measures to ensure timely and accurate results
Unpack and route specimens to their respective staging areas
Pack and ship specimens to proper testing facilities when required
Properly prepare and store excess specimen samples
Resolve and document any problem specimens
Handle and dispose of medical and chemical waste
Comply with applicable environmental health and safety policies and procedures
Operate automated instrumentation under supervision if necessary
Job Requirements:
High School Diploma or equivalent
No relevant experience is required
Previous medical or production experience is preferred
Proficient computer and typing skills
Must pass standardized color vision test
Comfortable handling human biological specimens including blood, urine and tissue samples
Ability to lift up to 30lbs, work in protective equipment and sit/stand for long periods of time
Strong eye hand coordination in order to accurately identify specimens by touch and sight
Ability to work both independently and in a team environment
High level of attention to detail with the ability to problem solve
Strong communication skills; both written and verbal
Ability to work overtime when needed
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyTechnologist
Labcorp job in Overland Park, KS
Are you an experienced Clinical Lab Professional? If so, Labcorp wants to speak with you about exciting opportunities to join our team as a Technologist in the Chemistry Department in Overland Park, KS. In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: “Improving Health, Improving Lives”.
Work Schedule: Monday-Friday 10pm-6:30am
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Determine the acceptability of specimens for testing according to established criteria
Perform routine and complex technical procedures and functions according to departmental Standard Operating Procedures
Monitor, operate and troubleshoot instrumentation to ensure proper functionality
Demonstrate the ability to make technical decisions regarding testing and problem solving
Prepare, test and evaluate new reagents or controls
Report accurate and timely test results in order to deliver quality patient care
Perform and document preventative maintenance and quality control procedures
Identify and replenish testing bench supplies as necessary
Assist with processing of specimens when needed
Maintain a safe work environment and wear appropriate personal protective equipment
Requirements
Bachelor's degree in Chemical or Biological science, Clinical Laboratory Science, Medical Technology or meet local regulatory (CLIA & State) requirements
Minimum 1 year of clinical laboratory testing experience is required OR a MLS degree
ASCP or AMT certification is preferred
Ability to work independently and within a team environment
Proficient with computers; Familiarity with laboratory information systems is a plus
High level of attention to detail along with strong communication and organizational skills
Must be able to pass a standardized color vision screen
Flexibility to work overtime or other shifts depending on business needs
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyPhlebotomist Float
Labcorp job in Overland Park, KS
At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!
As a Float Phlebotomist, you will have the opportunity to quickly gain a vast amount of experience. You will be working with a variety of patients, team members, and clinics/locations. This unique role will allow you to develop your skills and set you up for opportunities and continuous growth within the organization. If you like variety, this role is perfect for you!
Phlebotomist's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
Float Incentive: Additional $1.00/hr plus mileage reimbursement
Work Schedule: Monday - Friday hours will vary between 7:30am - 5:30pm, additional days and hours may be required
Work Location: Overland Park, Olathe, Lenexa, Stanley, Kansas
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Duties/Responsibilities:
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed
Job Requirements:
High school diploma or equivalent
Phlebotomy certification from an accredited agency is preferred
1 year previous experience as a phlebotomist is preferred
Must have a Valid Driver's License and good driving record
Must be at least 21 years' old
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyRep, Mobile Examiner - (P/T) - ExamOne/Metropolitan Kansas City area - NE Kansas and NW Missouri
Overland Park, KS job
Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.
Responsibilities:
* Ensures all specimens are collected accurately and on time.
* Collects specimens according to established procedures.
* Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre- employment drug screenings and other Quest Diagnostics services.
* Responsible for completing application packets and other paperwork accurately.
* Label, centrifuge and split specimens as required by test order.
* Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends.
* Package specimens for transport and ship to lab indicated on work orders.
* Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.
* Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management.
* Submits original paperwork to destination.
* Provides customer service to clients.
* Follows current Examiner's Manual.
* Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
* Maintains all appropriate Phlebotomy logs.
* Maintains error rate of no more than 3%.
* Confirms exams with clients day before appointment and status the case at time of confirmation.
* Correct non-applicant errors within a 24 hour timeframe.
* Submits accurate time and travel logs as directed by management and on time.
* Submits accurate expense forms, if applicable, on the required day.
* Properly clock in and out for work assignments.
* Provides travel logs when applicable.
* Demonstrates organizational commitment.
* Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances.
* Wear company issued identification badge at all times during work assignments.
* Reports on time to work, following attendance guidelines.
* Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
* Communicates appropriately with customers, agents, applicants, coworkers and the general public.
* Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
* Remains polite and courteous at all times.
* Additional responsibilities required of Mobile Examiner.
* Ensures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled.
* Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed.
* Provide supply orders as specified by Branch Manager.
* Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP's, advising Manager or Supervisor of any issues or problems as they arise.
* Performs other department-related clerical duties when assigned.
* Answers phone and dispatch calls when assigned.
* Participates on teams and special projects when asked.
* Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
* With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees providing support for department protocols, practices and procedures.
* Assist with distribution of technical information and communications to the work group.
* Flexible travel (up to 25 mile radius) and flexible work hours. Maintain dates of availability and dates unavailable in Examview.
* All other duties as assigned, within scope of the position.
* Required use of company i-pad or specified electronic device.
Qualifications:
Required Work Experience:
* Minimum 100 documented successful blood draws required.
* Minimum one-year phlebotomy experience. Experience with pediatric and geriatric patients is a plus.
Preferred Work Experience:
Prefer urine or hair follicle collection and EKG experience.
Physical and Mental Requirements:
* Sitting for periods of time
* Standing while performing work
* Driving to and from work assignments
* Lifting no more than 40 pounds.
* Ability to multitask
* Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM.
* Must have a valid driver license and clean driving record with access to dependable/insured transportation
Knowledge:
N/A
Skills:
* Excellent interpersonal and communication skills
* Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
* Basic computer skills in Microsoft office with the ability to learn new software.
* Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.
* Ability to work in a rapidly changing environment.
EDUCATION
High School Diploma or Equivalent
LICENSECERTIFICATIONS
Phlebotomy or Medical Assistant certification
48920
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Director of Pharmacy
Kansas City, MO job
**Explore opportunities with CPS,** part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind **Caring. Connecting. Growing together.**
As a full time, exempt Director of Pharmacy at Western Missouri Medical Center in Warrensburg, Missouri you will oversee all pharmacy operations including planning, organizing, controlling, and supervising activities, according to hospital policies, standards of practice of the profession, and state and federal laws with the assistance and oversight of 5 Pharmacists and 6 Pharmacy Technicians. You will recommend innovations in the practice and function of the pharmacy to hospital administration and carry out mutually agreed upon programs with assistance from a full support team.
**Schedule:** This position works at least 40 hours per week, primarily Monday through Friday. May occasionally work a weekend as back up coverage
**About the Facility:** Western Missouri Medical Center is an 84 bed, Joint Commission accredited acute care, not-for-profit, county hospital located in Warrensburg, Missouri that offers Primary Care, Specialty Care, Emergency and Express Care Service to local area residents and recommends super medical care services to people of Johnson County and West Central Missouri. The Pharmacy services include a retail outpatient pharmacy onsite
**About the Pharmacy:** The Pharmacy is open Monday - Friday from 6am to 10pm, Weekends and holidays from 8:30am-5pm and has remote pharmacy services coverage when the pharmacy is closed
**Primary Responsibilities:**
+ Oversee Pharmacy Operations
+ Manage Pharmacists and Pharmacy Technicians
+ Work with Hospital staff and leadership
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ BS or PharmD from an accredited School of Pharmacy
+ Licensed pharmacist in the State of Missouri in good standing
+ 2+ years recent pharmacy management in a hospital setting
**Preferred Qualifications:**
+ 5+ years of Pharmacy Management
+ Knowledge and Understanding of 340B
+ Knowledge of Retail pharmacy operations
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._
Pharmacist Intern Behavioral Health
Kansas City, MO job
Internships at Optum. If you are looking for an intern experience that will dramatically shape your career, consider a company that's dramatically shaping our entire health care system. Optum, part of the UnitedHealth Group family of companies, is a leading health services and innovation company dedicated to helping make the health system work better for everyone. With more than 94,000 people collaborating worldwide, Optum combines people, technology, data and action to improve the delivery, quality and efficiency of health care. Our internship opportunities provide a view of a rapidly evolving, incredibly challenging marketplace of ideas, products and services. Here, you'll work with some of the smartest people in the business on assignments that matter. Join us to start Caring. Connecting. Growing together.
This Pharmacist Intern will be located on-site at a Genoa Healthcare pharmacy in Kansas City, MO, and the intern program is full-time, 40 hours per week from June 2, 2026 - August 7, 2026. A housing stipend is available for qualified candidates that are not local to the Kansas City area.
The Pharmacist Intern will be working as part of Genoa Healthcare, which is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. At Genoa, you will be a part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.
Primary Responsibilities:
* Distribute drugs prescribed by physicians and other health practitioners
* Provide information to customers about medications and their use
* Perform clerical duties such as filing patient records and processing insurance claims
* Ensure compliance with all relevant laws of the applicable State Board of Pharmacy
* Administration of immunizations as allowed by state boards of pharmacy
* Any other usual and customary pharmacy duties
* Consistently exhibit behavior and communication skills that demonstrate the company's commitment to superior customer service, including quality care and concern with internal and external customers
* Adhere to having a safe and secure workspace and communicate with their leadership when that safety (equipment, system, information) is compromised
* Comply with policies, rules and regulations set forth by the Board of Pharmacy, and other applicable regulatory bodies
* Use, protect, and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
* Currently enrolled in a Doctor of Pharmacy program, with at least the first professional year (P1) completed before the start of the internship
* Must have an active pharmacist intern license (or equivalent depending on state regulations) or be able to obtain an active licensure prior to the start of the intern program
* Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered)
Preferred Qualifications:
* Previous clinical rotation, pharmacy intern or pharmacy technician experience
* 3.5 or higher cumulative GPA
* Previous experience working with behavioral health patient populations
* Strong understanding of medical and pharmacy terminology
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $14 to $21 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Medical Courier - Specialty Part-Time
Lenexa, KS job
Medical Courier - Specialty Part-Time - Lenexa, KS, Saturday 10am-7:30pm; Sunday 8:30am-6:30pm; Monday 10am-6:30pm (3 days/week)
Drive health forward - with a career that goes the distance.
At Quest Diagnostics, your deliveries don't just move packages-they move healthcare forward. Join a trusted team of professionals ensuring life-saving diagnostics reach patients quickly and safely. You'll be the face of our diagnostic services, helping ensure that every test gets to where it needs to go, accurately and on time. If you're reliable, customer-focused, and love being on the road, this role is for you.
Why choose Quest over the rest?
You'll make a real difference in people's lives - every day
Work independently in a mobile role with a predictable route
Exceptional benefits from day one, including: medical, dental, vision, life insurance, wellness programs, short- and long-term disability, 401(k) with company match, and employee stock purchase plan, based on eligibility
Career advancement opportunities through internal mobility and continuous development
Predictable hours to support work-life balance
Mission-driven work - your role directly supports patient care and medical diagnostics
Pay range: $18.50+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
What you need:
A valid driver's license with less than three moving violations within the past three years
Great customer service and communication skills
Strong attention to detail, with reliable documentation skills
Ability to work independently and problem-solve on the road
Comfortable using mobile devices or scanning tools
Ability to lift up to 30 lbs. and be on the move for much of your shift
Prior medical, customer service, courier, or logistics experience is strongly preferred
What we offer:
Competitive hourly pay
Annual merit increases and bonus opportunities
Exceptional benefits starting day one - including medical, dental, vision, and more for eligible roles
Paid time off, 401(k) match, tuition reimbursement, and career advancement
Uniforms provided
Full-time and part-time roles available across the U.S.
Ready to drive your career forward?
Apply now and start a meaningful career with one of the most respected names in the diagnostics industry.
What you'll do:
Pick up, transport, and deliver medical specimens and lab materials; may be asked to cover additional routes as needed
Communicate professionally with doctors, nurses, and lab staff to ensure timely deliveries
Safely operate a company-provided vehicle (non-CDL)
Use handheld scanners, route software, and mobile apps to track deliveries
Ensure proper specimen handling, labeling, storage, and documentation
Comply with all DOT, HIPAA, OSHA, and internal safety standards
Complete office and logistics operations tasks as needed, including training team members, packing and shipping specimens for flights, and other related duties
Auto-ApplySoftware Engineer
Kansas City, KS job
Job brief
Quest Diagnostics is looking for a Software Engineer to create well-designed, effective, testable, and specification-compliant code and carry out the entire product development lifecycle.
Responsibilities
Create new functionalities and redesign certain aspects of an already-existing system.
Engage in prototyping, reviews, and test-driven, iterative development with a development team.
Create and write middle- and back-end code in an organized and effective manner.
Implement scalable and robust services.
Develop external and internal APIs.
Develop and run unit and performance tests to ensure scalability and reliability.
Review and debug code.
Develops documentation, flowcharts, layouts, diagrams, charts, code comments, and clean code to explain and show solutions.
Determines and designs system specifications, standards, and programming to prepare and install solutions.
Requirements
Between 1 and 3 years of experience in software engineering
Experience developing server-side web applications in Java
Experience developing Java Web Services with public API (e.g. REST, SOAP)
Proficient in object-oriented development
Able to effectively and quickly adopt new technology
Knowledge of Java frameworks, architecture, and design patterns
Good communication skills
Benefits
401(k)
Dental insurance
Disability insurance
Employee stock purchase plan
Health insurance
Life insurance
Paid time off
Vision insurance
$110,000- $125,000 Annually
Nurse Practitioner - In Home Care - Missouri Statewide Traveler
Kansas City, MO job
**$40,000 Student Loan Repayment Or $25,000 Sign-on Bonus for Individuals Who Have Not Previously Participated in this Program** **Home Base Medical Care, part of the Optum family of businesses, is seeking a Statewide Traveler Nurse Practitioner to join our team in Missouri. Optum is a clinician-led care organization that is changing the way clinicians work and live. Home Based Medical Care involves travel to patient residences. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. **
As a member of the broader Home and Community Care team, you'll help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.
At Optum, the integrated medical teams who practice within Home and Community Care are creating something new in health care. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while **Caring. Connecting. Growing together.**
**Position Highlights & Primary Responsibilities:**
+ Establishes and maintains effective relationships with patients, care givers, and/or their legal representatives, IDT members, PCPs, other collaborating physicians/providers, and facility staff when applicable
+ Performs an initial comprehensive assessment on all newly enrolled patients and provides ongoing care thereafter, including visits to address changes in condition
+ Develops a patient management care plan upon enrollment and updates it as needed when changes in condition warrant or following hospitalization
+ Consults with Physician Leaders and coordinate with PCP in these decisions as available
+ Comfortable with basic procedures of episodic nursing care, including IV placement, blood draws, injections, foley catheters, nasal packing, basic wound care, etc. New hire and annual skills training provided
+ Performs post discharge visits to ensure patient stability is consistent with their goals of care
+ Participates in HEDIS measure campaigns and other quality initiatives to ensure the highest standards of care and to promote the improvement of care management and delivery
+ Participates in clinical after hours on-call program on rotational basis
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Certification through the American Academy of Nurse Practitioners (AANP) or American Nurses Credentialing Center (ANCC)
+ Current, unrestricted NP licensure in Missouri
+ Current, unrestricted RN licensure in Missouri
+ 2+ years of clinical experience, primary care, home-based medical care, geriatrics or palliative care or emergency/urgent care
+ Access to reliable transportation to conduct In-home visits throughout the state
**Preferred Qualifications:**
+ Knowledge of long-term care, community resources and cost-effective alternatives regarding patient care delivery systems
+ Knowledge of CPT, ICD-10 and HCPC codes
+ Knowledge of clinical standards of care
+ Awareness of NCQA requirements, CMS guidelines, Medicaid/Medicare contracts and benefit systems
****PLEASE NOTE**** Employees must be in an active regular status. Employees must remain in role for a minimum of 12 months from the date of hire /rehire/transfer. If an employee leaves Home and Community, the student loan repayments will cease. **The employee must remain in an Advanced Practice Clinician or Physician role within Home and Community for 36 months to receive the full benefit of the student loan repayments.**
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
_OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
Phlebotomist
Labcorp job in Prairie Village, KS
At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!
We are currently seeking a Phlebotomist to work in a Client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
Phlebotomist's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
Work Schedule: Monday - Friday 8am-5pm; additional days and hours may be required
Work Location: Prairie Village, KS 66208
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities:
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed
Job Requirements:
High school diploma or equivalent
Phlebotomy certification from an accredited agency is preferred
1 year previous experience as a phlebotomist is preferred
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
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