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Lead customer care representative education requirements

Updated January 8, 2025
2 min read
Usually, lead customer care representatives don't need a college education. The most common degree for lead customer care representatives is bachelor's degree with 41% graduates, with only 27% lead customer care representative graduates earning associate degree. Lead customer care representatives who decided to graduate from college often finish University of Phoenix or American InterContinental University. Some good skills to have in this position include customer care, customer issues and ccr.

What education do you need to become a lead customer care representative?

What degree do you need to be a lead customer care representative?

The most common degree for lead customer care representatives is bachelor's degree, with 41% of lead customer care representatives earning that degree. The second and third most common degree levels are associate degree degree at 27% and associate degree degree at 22%.
  • Bachelor's, 41%
  • Associate, 27%
  • High School Diploma, 22%
  • Master's, 5%
  • Other Degrees, 5%

What should I major in to become a lead customer care representative?

You should major in business to become a lead customer care representative. 31% of lead customer care representatives major in business. Other common majors for a lead customer care representative include health care administration and general studies.

Best majors for lead customer care representatives

20 best online courses for lead customer care representatives

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1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

3. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

4. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

5. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

6. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

7. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

8. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

9. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

10. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

11. Customer Retention: Maximise Your Profits

udemy
4.6
(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

12. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

13. Dealing With Angry Customers

udemy
4.3
(254)

Skills and Techniques for Handling Most Customer Situations...

14. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

15. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

16. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

17. Introduction to Business Support System - BSS

udemy
4.5
(319)

Learn about business support system employed in telecom domain...

18. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

19. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

udemy
4.2
(1,443)

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

20. IT Support Technical Skills Helpdesk

udemy
4.7
(1,561)

Hands-on Technical skills for IT Support Learners...

Average lead customer care representative salary by education level

According to our data, lead customer care representatives with a Master's degree earn the highest average salary, at $45,025 annually. Lead customer care representatives with a Bachelor's degree earn an average annual salary of $43,163.
Lead customer care representative education levelLead customer care representative salary
Master's Degree$45,025
High School Diploma or Less$37,734
Bachelor's Degree$43,163
Some College/ Associate Degree$39,131

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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