Lead retail consultant job description

Description On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We're committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world's greatest sports team.The Fitness Lead is a technically focused role that prioritizes a health + wellness lifestyle, creating a differentiated experience specifically to those interested in fitness products. This individual will put from personal experiences and leverage product knowledge to create wholistic recommendations based on the athlete's needs.

Meets the athlete where they are in their fitness journey, creating a tailored and unparalleled customer service experience; adapting sales style appropriately. Leverages fitness expertise to provide recommendations that meets the athlete's needs / goals.

Communicates extensive product knowledge with a clear and compelling in-depth explanation of product features and benefits; also stays current with industry technology and insights.

Helps athletes see what's possible by clearly positioning the added benefits and value of an at-home fitness space.

Gathers an understanding of the available area within the athlete's living accommodations in order to accurately outfit the space with fitness equipment / products (either for short or long-term space transformation).

Aligns complimentary workout accessories, and if appropriate, fitness regimens and pre/post workout techniques in order to create a wholistic fitness bundle.

Walks athletes through available financing options, outlining an alternative payment approach to large purchases.

Ensures the fitness pad is accurately set by flawlessly executing the game plan (i.e. presentation of merchandise).

Assist store management team with general supervision and directing on-floor work assignments of fitness area.

Lead and clearly communicate company objectives to associates, and provide on-floor training to all associates.

Support and develop associates through regular coaching and feedback. As needed, assist in other areas within the store.All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.Qualifications
2 years of fitness related experience required. 1 year of retail experience preferred, but not require ***'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.

Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics' partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.

As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

The Retail Lead plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front line selling effort. The Retail Lead will drive results through effective communication and team building.

This position is full time depending on the specific needs of the property and will work a rotating, schedule including days, nights, and rotating weekends.

General Duties & ResponsibilitiesDrive sales results by executing the sales/operations plans Support back of house operations; maintain stockroom organization Utilize business metrics in decision making, including but not limited to; revenue targets, per cap and UPT Communicate expectations for assignments and projects to employees under your supervision Provide training and assistance to new employees as required Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment

Education, Experience & RequirementsHigh School graduate or equivalent Minimum one year working in retail or sales preferred Ability to work independently and responsibly in a fast-paced environment Availability to work extended hours on game days and during events Foreign language skills are a plus

Job Knowledge, Skills & AbilitiesPossess a fun, outgoing, confident, professional demeanor Prior leadership or management experience preferred Ability to work well with all levels of management, build partnerships and direct team Ability to anticipate and solve problems, act decisively and persist in the face of obstacles Ability to represent Fanatics/League/Team Values and standards Able to balance and prioritize multiple projects while remaining calm under pressure Available to work varied shifts including; weekend, closing and holiday shifts Strong verbal and written communication skills Ability to complete two step network duo verification for the rare instance where required to do so

Physical DemandsRegularly required to sit stand, reach, bend and move about the facility as needed Must be able to lift and carry up to 30 lbs.Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Requirements

ABOUT US

Stio is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via (url removed), catalog, and its Mountain Studio retail locations in Jackson Hole, Wyoming, Park City, Utah, Boulder, Colorado, and Freeport, Maine.

YOUR ROLE

As a Stio Mountain Studio™ Retail Lead, you are part of our store team providing exceptional customer service each day. As a keyholder in a full-time hourly role, you share responsibility for opening and closing duties, cash handling accountability, support new employee shift training, and provide leadership in finding solutions for customers. You are expected to deliver an exceptional level of customer service, which includes but is not limited to knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock.

YOUR RESPONSIBILITIES

Oversee and support all opening and closing duties in the absence of a Manager

Ability to make in-the-moment decisions as a leader in the absence of a Manager

Team-oriented and able to maintain a positive attitude

Work alongside the team to deliver an exceptional customer experience

Multitask while prioritizing the customer experience

Coordinate same-day response needs to scheduling coverage

Provide feedback and guidance with the team to align with store, service, and role expectations

YOUR SKILLS AND EXPERIENCE

High School Diploma or GED preferred

Excellent customer service and interpersonal skills required

Flexibility to work opening, closing, weekend, and vacation season shifts

Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio

Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers and teammates on a daily basis

Computer proficiency and POS experience, Microsoft Office Suite skills preferred

Email and phone communication skills required

THE FINE PRINT

This role is full-time (30+ weekly hours), hourly, non-exempt and reports to the Mountain Studio Manager

Must be able to move around the retail space, move upwards of 50 lbs and occasionally traverse ladders

Medical, dental and vision plans

Company paid long term disability coverage

Employee Assistance Program

401k with match

Generous paid time off policies

Gear test, perks, and more!

Hourly Rate: $17-20 DOE

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.