Lead specialist technician job description

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Under minimal supervision, partners with Implementation Project Managers, Technical Specialists, Treasury Management Business Line, IT Dev/Support, and other business partners to code for file based customer transmissions to mainframe and other systems, test files, troubleshoot, implement into production, and resolve complex technical implementation problems. Uses expertise to implement file-based transmissions into production and resolve technical implementation issues and ensure that project goals are met.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Code file based transmissions set ups for multiple Treasury Management applications both on the mainframe and in open systems.Learn process to utilize Sterling Map Editor to create file Maps.Test files with customer, resolve issues through code updates and implement into production. Provide input to Project Managers, Technical Specialists and Commercial Clients when defining product specifications and project scope, for custom projects.Provide guidance and context in prioritizing and determining complexity of custom project requests.Provide input to project plans, work assignments, target dates and other aspects of assigned implementation projects.Partner with Product Management and the technical areas in the research and resolution of product, system, and conversion issues.Possess a sound understanding of business systems and industry requirements.Review operational procedures and product features and recommends changes for improvement with an emphasis on increasing customer experience.Play a key role in the planning and implementation of TM initiatives and product enhancements and conversions by sharing product knowledge and completing assigned action items.Assist in the development of strategic partnerships with the business unit in order to further develop a solid knowledge base of the business line, including the business plan, products, and processes.Continue to enhance a strong base knowledge of relevant product standards as it relates to workflow, process, and problem resolution and provide input on improvement opportunities.Help drive projects toward completion of defined plans through direct participation in development or oversight of deliverables.Participate and provide expertise in Lean Six Sigma tools to automate implementation processes Work to expand knowledge of the industry and the applications utilized by Fifth Third Bank, Commercial Treasury Management, and Clients by partnering with Product Management and other key business partners.Other duties or projects as assigned.

SUPERVISORY RESPONSIBILITIES: N/A.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Bachelor's degree with an emphasis in MIS, Finance, or Business or equivalent work experience.5+ years of mainframe development experience.Solid understanding and significant experience with modern software development practices, tools, and/or hardware technologies.Solid understanding of IT security best practices.Excellent analytical skills and problem-solving skills.Excellent verbal and written communication skills.Possesses a sound understanding of business systems and industry best practices.Experience with Microsoft office products, such as Word, Excel, PowerPoint, Project, Access and Outlook.Ability to balance multiple priorities and meet deadlines.Strong customer service orientation with ability to manage multiple projects simultaneously.Excellent attention to detail.Ability to multitask and stay focused in a fast paced environment.
#LI-MW1

TM Technical Lead Specialist

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

An opportunity to work for one of the largest and most diversified MLPs in the United States, which greatly values people, technology, and innovation. We are looking for talented, driven individuals that want to grow with the company in a top notch, supportive environment.

This full stack developer position is a great opportunity to build both hard and soft skills, and tackle meaningful challenges in the energy sector. This person is to provide both application support and new development for in-house applications becoming a product and serve as a subject matter expert (SME). This position gives the opportunity to work in all phases of the SDLC and providing technical expertise in designing, implementing, and servicing business applications for Energy Transfer's Operations. We encourage being the champion for improvements and ideas, as well as being team and project leaders for undertaking application implementations and upgrades.
Essential Duties & Responsibilites


Analyze/design/code/test/implement applications according to company/industry best practices and standards May lead and direct the work of others Work closely with business customers Full life cycle development including new development, maintenance, and design Develop and maintain documentation according to team standards Develop options and propose recommendations to customers Develop/validate/maintain business recovery procedures and application troubleshooting practices



Requirements: Education and/or Experience, Knowledge, Skills & Abilities:


To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

Bachelor's degree in Computer Science/Information Systems or additional equivalent experience Highly motivated, assertive self-starter that is goal-driven and detail-oriented Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected 8 + years of experience in C#.NET 8 + years' experience with ASP/ASP.NET, HTML and JavaScript Experience developing ASP.NET MVC web applications Experience with Restful web Services and oData Experience with UI tools such as Telerik Kendo UI a plus Working knowledge of XML, XSLT and related technologies Experience with EntityFramework 6+ a plus Experience with Code First methodology a plus Knowledge of Azure Dev Ops Experience with multi-tier applications/architecture Experience designing and implementing SQL Server 2014 and 2016 databases. Good SQL skills including stored procedures and triggers Documentation experience including technical and techno functional documentation Ability to adhere to best practices and programming standards Microsoft Certifications such as: MCSD, etc. a plus Team-oriented and dependable with well-developed interpersonal skills and work habits



Required experience is commensurate with the selected job level:


The Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 2-5 years of relevant job related experience The Senior Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience The Lead Specialist/Analyst level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience.


Preferred Qualifications:
Prefer refined products and butane blending industry knowledge and experience, especially with Document Management and Operations applications



Working Conditions:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Usually, normal office working conditions. Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing. Occasional overnight travel may be required. Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.

Equal Opportunity Employer/Disability/Vet


DISCLAIMER:
The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in the assigned position.

Genesis10 is seeking a Lead Technical Specialist for a direct hire, hybrid role with a large banking institution based in Naperville, IL.

The Lead Technical Specialist acts as the team lead for resolving application incidents and problems. The Technical Specialist is accountable for the analysis, maintenance, and ultimate problem resolution of applications in support of the Lines of Business (LOBs) strategies. Comprehensive understanding of the core business processes of the business unit and business requirements as well as the architecture patterns and technology strategy (e.g., Transformation, SmartCore, DevOps). Understands the implications of various components (including technology strategy & architecture) to the overall design of a program, system, or eco-system. Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, risk (e.g., security). Ensures that systems functionally meet requirements, align with architecture and promote the development of common assets. Supports the resolution of production issues and problems. Makes recommendations to improve bank processes & systems.

ACCOUNTABILITIES Responsible for managing multiple front end banking applications built on multiple technologies Java/J2EE, .Net, VB script, Linux/Windows servers, Oracle/MS SQL database.

Understand underlying technology for the applications in use and engage vendors if necessary for production issues. Understand other downstream interfaces for the front-end applications in use and engage relevant stakeholders for the interfaces.

Lead the service delivery team which includes onsite and offshore team members and delegate work effectively. Business-as-usual responsibilities like server certificate renewals, server upgrades, license upgrades, password updates etc.

Application vulnerability management which includes static/dynamic code scans, server security patches, database patches.

Maintenance, support changes coordination and implementations during late nights and over the weekend.

KNOWLEDGE AND SKILLS Assesses impact of design decisions to the computer solution/product/service being developed (i.e. performance, schedule, budget, downstream component/system impact, quality, etc.) and recommends alternate/creative solutions for mitigation/optimization if required.
Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decision-making.
Leads and implements initiatives as required to deliver business objectives.
Conducts independent analysis and assessment to resolve strategic issues.
Builds effective relationships with internal/external stakeholders and ensures alignment.
Monitors and tracks performance and addresses any issues.
Supports production issues, includes independently completing root-cause analysis and diagnosis.
Recommends or automates approaches to streamline and integrate technological processes and/or systems to improve operational efficiency and effectiveness.
Supports the management of specific project deliverables & outcomes.
Identifies opportunities to strengthen the development capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Focus is primarily on business/group within the bank; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.

QUALIFICATIONS Minimum 7 years of application support experience in retail banking sector ideally with Java/J2EE, MS SQL and Oracle database or similar.
Minimum 3 years experience leading production support team - Team Lead experience.
Strong background in Server Operations / Windows OS support.
Previous experience managing IT product vendors effectively and understand various nuances of IT product lifecycle.
Knowledge of technical/business environment and processes.
Understand functional aspects and technical behavior of the underlying operating system, development environment, and deployment practices.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Exhibits solid analytic ability for complex problem solving In-depth.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Previous experience in supporting large scale, mission critical systems within an enterprise banking environment Desirable.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:
Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com "Genesis10 is an Equal Opportunity Employer, M/F/D/V