Loan servicing specialist jobs in Worcester, MA

Job Title: Mortgage Closer Department: Mortgage Lending Department Location: Littleton, MA Reports to: Senior Director, Mortgage Production Career Stream: Individual Contributor Classification: Hybrid Onsite Frequency: On-site at HQ more than 10 days per month with assigned workspace Pay Grade: 8 FLSA Status: Non-Exempt Pay Grade Range: ($23.84 - $29.80 - $35.76) Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. FUNCTION: Ensures a seamless and compliant closing process by performing thorough pre-funding audits and preparing all required closing documents with precision. This role collaborates closely with cross-functional teams to swiftly resolve any issues that could impact the closing timeline, thereby ensuring timely and efficient fundings. Additionally, the Closer maintains detailed records to meet audit standards and drive continuous process improvements. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: * Conduct a comprehensive pre-funding audit of mortgage and home equity files to ensure data accuracy, complete documentation, and compliance with investor, regulatory, and credit union policies. * Collaborate with the Closing Agent, Attorney, or branch to schedule closings, confirming that all necessary pre-closing documents (e.g., insurance binder, title commitment, funds-to-close) are in place, and update the loan software and posting journal with the closing date. * Generate the pre-Closing Disclosure and ensure it is delivered to the member via mail or electronically to meet regulatory requirements in order to close timely. * Inform the closing attorney that the first mortgage is cleared to close and request essential documents, including the closing date, title report, payoff, and tax information. * Prepare and deliver the closing documents to the appropriate Closing Agent, Attorney, or branch. * Order the LQCC report as needed, obtain member feedback when credit report changes occur, and perform a verbal employment verification prior to loan closing. * Execute the investor quality control check by validating loan data against underwriting data and addressing any errors. * Collaborate with underwriting, processing and origination teams to resolve escalated issues and ensure timely closings. * Submit the Uniform Closing Dataset (UCD) to the investor as mandated, reviewing and resolving any feedback-related errors. * Support post-closing quality control by identifying and addressing documentation or compliance issues that arise after funding. * Demonstrate behaviors in line with the Credit Union's Fundamentals as part of the Workers Way culture program. * Assume additional responsibilities as required. Other Duties: * May be asked to provide coverage in other WCU branches or departments. * Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. * Participates in department and/or organizational projects as directed. * Performs other tasks or functions as required, requested, necessary or prudent. * Maintains confidentiality of all member and credit union information and data. * Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program. Education * High School Diploma or Equivalent Required. Experience: * A minimum of 2-4 years of experience in mortgage closing or related roles, with a strong understanding of closing procedures, loan documentation, and regulatory compliance. Skilled in preparing and reviewing closing documents, coordinating with attorneys and closing agents, and resolving issues that may impact funding timelines. Proficient in mortgage software systems and known for attention to detail, organizational skills, and effective communication are crucial to being successful in this role. * Additional Qualifications for Senior Mortgage Closer: * 4-7 years of experience in mortgage closing, including handling complex loan types such as construction, portfolio, and multi-disbursement loans. Demonstrated expertise in investor and regulatory closing guidelines, with experience mentoring junior closers and leading quality control efforts. Proven ability to manage high-volume pipelines, support post-closing issue resolution, and contribute to process improvements and team development. Knowledge/Skills/Abilities/Competencies: * A successful Mortgage Closer brings a strong working knowledge of closing procedures, loan documentation standards, and regulatory requirements such as TRID and RESPA. Proficiency in mortgage software systems and closing platforms is essential for ensuring accuracy and efficiency throughout the closing process. The role requires exceptional attention to detail, time management, and organizational skills to manage multiple closings and meet strict deadlines. Effective communication and collaboration are critical for coordinating with attorneys, title companies, and internal teams to resolve issues and deliver a seamless member experience. * Senior-level closers are expected to demonstrate advanced understanding of investor and secondary market closing guidelines, contribute to quality control efforts, and support the implementation of procedural improvements. They should also be capable of interpreting regulatory changes, mentoring peers, and escalating trends or risks to management when appropriate. Work Environment: * This role is currently classified as a hybrid position. However, the classification is subject to change based on business needs. Physical Demands: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * This is a largely sedentary role. * While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. * This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. * Ability to travel to other work locations as required. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: * Comprehensive medical, dental and vision plans * Basic life and AD&D insurance, short-term disability and long-term disability * 15+ days of paid time off (PTO) per year * Up to 16 hours of volunteer time off (VTO) per year * 11+ paid holidays * 401(k) that includes a Safe Harbor Match of up to 4%. * Tuition Reimbursement Program * Mental health resources including an Employee Assistance Program (EAP) * Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job DescriptionDescription: The Senior Loan Servicing Specialist plays a key role in the lending process by evaluating and underwriting consumer loan applications. Primary responsibilities will include assessing creditworthiness, ensuring compliance with lending policies, and making informed decisions to support the credit union's goals. The ideal candidate will possess a strong analytical mindset, attention to detail, and a thorough understanding of consumer lending practices. RESPONSIBILITIES The essential functions include, but are not limited to the following: Evaluate consumer loan applications to determine creditworthiness and adherence to lending policies. Analyze credit reports, income documentation, and other relevant financial information. Assess the level of risk associated with each loan application. Make recommendations for loan approvals or denials based on established criteria. Ensure compliance with federal, state, and local lending laws and regulations. Stay updated on changes in regulatory requirements and adjust underwriting practices accordingly. Collaborate with branch staff, members, and other stakeholders to gather additional information when necessary. Communicate underwriting decisions to relevant parties in a clear and timely manner. Maintain accurate and thorough documentation of the underwriting process. Ensure that all required documentation is collected and retained in accordance with regulatory guidelines. Provide support to all staff by offering insights into underwriting decisions. Address inquiries from members regarding the underwriting process professionally and courteously. Identify potential risks associated with consumer loans and propose strategies for risk mitigation. Participate in the development and enhancement of underwriting policies and procedures. Requirements: Knowledge/Skills/Experience Loan officer: 5 years (Required) Education/Certifications/Licenses Bachelor's (Required) Physical Demands/Conditions Required Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be capable of regular, reliable, and timely attendance. DIRECT REPORTS / SUPERVISION *No Direct Reports/Supervision

Tremont Credit Union is looking for a Loan Servicing Specialist to support the Loan Originators, Underwriters, Servicers and Credit Union Members with the mortgage and consumer loan process. They will ensure that loan applications are processed accurately and in a timely manner. They may be required to communicate with members, underwriters and third-party vendors. They will perform a variety of clerical and administrative support as needed. The Loan Processing Specialist will ensure that Credit Union processes are followed and will perform Quality Control reviews of loan files. Key Responsibilities: Gather documentation and process applications for all mortgage and consumer loan types. Prepare loan estimate disclosures, order appraisals, credit reports, title work, and any other necessary documentation. Coordinate loan closings and loan maintenance. Answer member calls resolve requests and problems promptly and courteously. Maintain internal tracking logs such as payoff requests, title tracking and discharge tracking. Daily filing of notes, titles and other loan documents and retrieving all paid loans as needed. Scan and archive loan documents. Ensure that daily work is compliant with credit union policies and procedures. Knowledge of all state and federal regulations as required. Qualifications: High school diploma, GED, or equivalent certification. A minimum of one year of Loan Servicing experience Strong understanding of banking/credit union systems, procedures and regulations Proficiency with Microsoft Office (Word, Excel and Outlook). Strong analytical and problem-solving skills. Attention to detail and the ability to work independently. Strong communication and interpersonal skills. Excellent customer service acumen. Compensation + Benefits The salary range for this position is $55,000 to $68,000 per year, depending on experience and qualifications. Medical, vision, dental, 401k, paid time off, holidays

Job Title: Loan Servicing Specialist Reports To: AVP, Loan Servicing About us: Naveo is a not-for-profit financial institution (with locations in Somerville and Cambridge) focused on serving our members as partners, guiding them towards their financial goals. We embrace their personalities, cultures, and ambitions, tailoring our services to fit their needs and creating a financial plan that matches up with their current and future goals. At Naveo, it's your journey. About the role: Responsibilities include: * Input new loans from Encompass into loan service systems, establishes complete digital and physical files and accurate records. * Maintains current and accurate daily loan reports (loan maintenance and payoff reports) from COCC Synergy. * Responds to member inquiries, resolves problems, and escalates any problem or concerns to management. * Handles Automated Credit Dispute Verifications (ACDV) in compliance with Fair Credit Reporting Act (FCRA) responses through E-Oscar system. * Acts as liaison between Collateral Protection Provider and CU to ensure proper insurance coverage as required. * Ensure timely follow-up of lien perfection at Registry of Motor Vehicles (RMV) or Registry of Deeds using Vintek. * Processes Consumer, Mortgage and Commercial paid loans and the release of all documents. * Maintain vendor relationships and reporting for State National vendor. * Processes escrow disbursements (Real Estate Taxes, Insurance, PMI, etc.) * Reviews real estate delinquency reports and resolves delinquencies. * Prepares all investor loan and sold participation loan reports monthly. * Prepares necessary discharge documents in a timely fashion for paid-in-full loans. * Prepares monthly credit committee reports package such as monthly list of new loans, credit quality, portfolio breakdown, etc. * Reviews daily reports and daily general ledgers for any discrepancies in loan reporting or loan booking transactions. * Reviews loan denials and withdrawals for completeness and accuracy to report in the monthly credit committee package. * Retains a working knowledge of all credit union services and support tools relative to the lending area. Our ideal candidate looks like: Education/Experience: * Associates degree preferred. * Minimum of 2 years related experience and/or training. * Excel/PowerPoint proficient. * Portuguese and/or Spanish language skills preferred. Compensation disclosure: Pay within the range posted will be commensurate with the applicant's experience and qualifications for the role. $21.00 - $25.00/hr. Have some of the above skills or qualifications, but not others? Contact us and let us know why you think you'd be a fit. MORE ABOUT US: Our team is made up of experienced and dedicated employees seeking to make an impact in the communities we serve by supporting our local economy, small businesses and community organizations. Interested in bringing value to our members and neighbors? Seeking to develop your skills? You might be a fit for one of our openings. Naveo Credit Union, formerly Cambridge Portuguese Credit Union, was incorporated in 1928 by members of the Portuguese-American community as a place for their community to grow their savings with confidence and borrow money at low rates. In 2014, we changed our name to Naveo Credit Union to complement the changing demographics of the area -- we welcome everyone in the community to become a member. We are socially responsible, supporting local non-profit organizations that serve our membership. Naveo is an equal opportunity employer that values diversity. We do not discriminate based on perceived or actual race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability. Naveo is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities.

Mortgage Processor Northpoint Mortgage, selected as one of the Boston Globe's 2024 Top Places to Work, is a growing New England-based mortgage lender with a brand-new opportunity for a full-time Mortgage Processor. The successful candidate will have Encompass experience, several years of related experience, and the ability to communicate effectively with our loan officers and clients in an upbeat customer service-focused manner. In addition to a great working atmosphere, we offer competitive pay, benefits, and a wonderful work-life balance. This position is located in the Westborough, MA area and has the potential to be hybrid or primarily remote. Skills & Experience Needed: 2+ years of Mortgage Processing Experience Encompass Loan Origination Software Mass Housing Experience Non-QM Experience Excellent verbal and written communication skills with a customer service attitude Ability to effectively prioritize and see tasks to completion Must be able to problem-solve and multitask Capable of taking responsibility for managing production and the pipeline Familiarity with mortgage industry basics: Conventional, USDA, and VA Loan types Income Calculations Running AUS And reading findings Ability to review guidelines and figure out answers to scenarios Strong proficiency with computers and software Responsibilities: Establish relationships with clients by communicating with them throughout the process via phone, email, and text. Put clients at ease by being available to answer questions while working closely with Northpoint employees to efficiently set up and move files through the loan process. Set up and disclose new loan files, request, review and explain necessary documents including initial disclosures with clients. Communicate with clients throughout the loan process, advising them of loan status and addressing any questions or concerns. Follow up on necessary documents and set deadlines to create urgency to advance files quickly through the process. Compensation is commensurate with experience.

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Contract Duration: 5 months Pay rate: $23/hr Primary responsibility is to prepare accurate legal documentation in accordance with Bank policies/procedures and to facilitate loan closings directly with the client and/or vendors, which includes routine to complex transactions. The role requires the individual to work with various vendors to perform due diligence (property appraisal, flood and hazard insurance, title, etc) to perfect the security interest in the various types of collateral pledged to the Bank by the borrower as security for a loan or line of credit. Key Metrics: Monthly Productivity Quality/Accuracy Timeliness/Cycle Time Client Satisfaction Risk Qualifications Required Skills: Bachelors Degree is preferred Financial Acumen (preferably with business lending, legal and risk) Strong Technical Skills - computer savvy, must be able to toggle across multiple systems Must be able to use Word and Excel Ability to multitask and prioritize competing requests - it's a fast paced environment Strong Customer Service and Communication Skills - lot of interaction with Client Managers Additional Information If you are interested, please feel free to contact me: Laidiza Gumera ************ *******************************

Salary Grade: COMM The Home Loan Specialist plays a key role in helping our valued clients get where they want to be. The Home Loan Specialist will consult with each client, and using Fidelity Bank's C.A.R.E. Process, the Home Loan Specialist will design lending solutions that meet each client's home financing needs. The Home Loan Specialist will originate first and second mortgage loans and secure mortgage and home equity lines/loan applications for the Bank, using the LifeDesign Banking approach to provide Clarity so each client can move forward with Confidence. We are currently seeking Home Loan Specialist candidates with proven capabilities connecting with, and supporting, the diverse array of clients in our local communities. ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES: Provides the highest level of client service in a positive, courteous and enthusiastic manner to colleagues, clients and the community. Develops and implements a broad-based business development program including realtors, CPAs, attorneys, brokers, personal referrals, etc. Visits realtors regularly and acts as liaison between vendors and the Bank. Maintains a thorough knowledge of all Bank loan products, services, policies and procedures. Ensures compliance with all applicable laws and regulations including, but not limited to, the Equal Credit Opportunity Act, Truth in Lending, Real Estate Settlement Procedures act, Massachusetts Adjustable-Rate Mortgage regulations and The Home Value Code of Conduct. Interviews applicants and takes mortgage applications. Maintains availability for meetings at assigned Banking Centers. Obtains all documentation and fees necessary for efficient processing including utilization of all systems needed for processing the applicant information. Communicates with vendors and applicants regarding the status of applications in process. Maintains and submits weekly log of activities, including real estate offices visited, broker meetings, applications taken and other relevant information. Represents the Bank at Board of Realtor meetings. Participates in mortgage programs and seminars and performs other functions designed to enhance the Bank's visibility and image in the real estate community. Collaboratively serves as a backup contact for other Home Loan Specialists when they are unavailable or on vacation. Other duties as may be required. QUALIFICATIONS: Four years related mortgage lending or origination experience preferred. Excellent sales, business development, organizational and communication skills. Able to learn and effectively use required technology and applications. Able to work outside of typical business hours and travel extensively within the Bank's business (lending) community. Must have cyber security awareness to protect the digital environment, the Bank, and customers Commission-based role #ZR

About Us: At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners. About This Role: Loan Servicing Specialist I has the primary responsibility of servicing the Credit Union's mortgage, consumer, specialty, auto and commercial loan portfolios. This role is responsible for timely and accurate processing of Loan Servicing requests from members and internal staff; management of loan servicing systems and processes; other member service and clerical tasks as assigned. Key Responsibilities: Assist members via phone, email, and mail by researching, resolving, and following up as necessary in a timely fashion while providing a high level of member service. Provide member support by responding to internal phone calls, emails, customer relationship management (CRM) inquiries by researching, resolving, and following up as necessary in a timely fashion while providing a high level of quality member service. Communicate effectively with other members of the loan servicing team to resolve member questions while supporting the team. Perform loan account maintenance and financial transactions including payments, payment reversals and corrections, and payoffs in the core servicing system. Maintain a working knowledge of all internal systems. Our core, FISERV DNA, our Loan Origination System, Encompass as well as other software, vendor sites, and other electronic systems to enable completion of job responsibilities. Recommend procedural changes when appropriate to assist in improving work efficiencies. Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act. Complete various other tasks as assigned that may include but are not limited to booking new loans, loan quality control reviews, collateral perfections, insurance tracking, preparing payoff quotes, release/satisfaction of collateral, document research, general ledger reviews, loan sale support, monitoring reports, and department project work. Who you are: Must have customer service experience and a minimum of 1 year loan servicing experience. Adept at utilizing technology and various software platforms to process information. The candidate must demonstrate interpersonal, organizational, and communication skills (verbal & written). The candidate should be detail oriented with the ability to work in a fast-paced environment. Experience in Microsoft Office application. Transactional processing experience with strong commitment to providing excellent member service. What We Offer: Competitive salary and benefits package Opportunities for professional development and career growth Hybrid Schedule (min 3 days in office to maximize collaboration) A collaborative and inclusive work environment Paid Time Off, Wellness Time & Paid Federal holidays 401K with 6% match High Performance Culture Join Us Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE. EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management. In the spirit of pay transparency, we are excited to share the base salary/hourly range for this position is $23.43 - $28.70, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Home Loan Specialist II for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Perform complex data and document validation. - Troubleshoot third-party orders (title, appraisal, hazard, flood cert, credit, etc.). - Handle more complex calls, emails, or chat sessions. - Complete appraisal eligibility tasks. - Evaluate loan applications for compliance with product guidelines. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Associate's degree or equivalent work experience. - Proficiency in Microsoft Office. - Financial Services and, if possible, mortgage industry experience preferred. - General understanding of applicable Federal, State, and Local Regulations. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141859 ### Place of Work On-site ### Requisition ID 141859 ### Application Email ****************************

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: Exceptional mortgage processor sought to support a high-performing origination team. Competitive compensation structure with significant bonus potential-six-figure total income achievable. The Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer. The Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations. Job Responsibilities: Perform a thorough review and analysis of borrower's credit, employment, income, and assets as required by the loan program before submitting to underwriting. Assemble the complete loan package in proper order for underwriting. Verify all required documentation (pre-underwrite) in the file. Complete the required loan checklist. Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting. Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan. Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures. Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. Verify that vendor orders are complete, invoices are received and in the applicant's E-file. Manage pipeline by completing and submitting reports within allotted turn-around times. Assist set-up of loans. Document all communication related to the loan application in the conversation log. Train and assist supervision of new Loan Processors and other processing personnel. Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors. Available to work varying hours and overtime if needed. Qualifications and Skills: High School Diploma or equivalent. 2+ years of residential mortgage processing experience. Experience with Encompass. Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred. Knowledge of DU, LP, Microsoft Office, and Windows. Excellent math and analytical skills. Excellent communication skills. Excellent prioritization and time management skills. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Hourly Rate: $25.00-$28.00 Bonus: Bonus Eligible if applicable The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

We are looking for an experienced professional with a strong background in mortgage or real estate to join our team as a Loan Servicing Representative. This role requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional service to both internal and external members. If you're ready to build a career-not just find your next job-this is your opportunity to become part of something bigger. Key Responsibilities * Review and evaluate member and investor servicing requests, ensuring compliance with applicable procedures and guidelines * Processing more complex servicing requests in relation to real estate secured and commercial loans * Manage the department's ticketing system, including responding to inquiries and assigning tasks appropriately * Maintain high task quality and ensure adherence to internal procedures * Provide guidance, support, and training to fellow loan servicing representatives * Meet established deadlines and performance standards for all servicing functions * Perform additional duties as assigned to support the servicing department Qualifications * High School Diploma or equivalent required * Minimum of 4 years' experience in mortgage servicing, with a focus on advanced or specialized tasks * Familiarity with Keystone loan servicing systems preferred * Knowledge of residential mortgage servicing required; commercial loans, HELOCs, SCRA, and investor loan servicing experience a plus * Excellent verbal and written communication skills * Demonstrated leadership ability and team collaboration * Strong organizational skills with the ability to multitask and work independently * Comfortable adapting to change in a dynamic environment * Strong analytical and problem-solving capabilities * Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.) Work Schedule and Benefits As a Loan Servicing Representative, you will work a 40-hour full-time schedule Monday through Friday. RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. Are you ready to apply? If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check. Apply today and join our team! In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $22.00 - $27.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Consumer Loan Processor is responsible for processing and booking consumer loans within the Loan Origination System to INSIGHT. The Loan Processor is also responsible for reviewing and verifying supporting documents submitted by branch personnel and loan applicants to ensure accuracy. Essential Functions/Position Responsibilities: * Review applications received, contact the applicant(s) for any missing information on the application such as purpose of the request and terms of the loan. * Utilizes Meridianlink Loan Origination System by using features such as ordering credit reports, obtaining NADA collateral values, IQQ GAP, Mechanical Breakdown Protection, Debt Protection and Docusign. * Maintain clear, professional communication with branch personnel, Underwriters and loan applicants regarding loan status, documentation required, and loan closing instructions. * Contact branch personnel to reach out to applicant(s) to schedule closings once loan is clear to close if the applicant(s) would like to close in a branch. Loan Processor is responsible for completion of the funding information such as dates, GAP, MBP, Debt Protection and autopay. If the applicant(s) elects to close electronically, the Loan Processor would prepare the closing documents and send them to the applicant(s) to sign electronically through Docusign. Once electronically signed documents are received, the Loan Processor is responsible for booking the loan to INSIGHT, prepare check to print in branch if applicable and combine statement. * LSI Fulfillment - Review personal loan closing package prepared by LSI to ensure accuracy prior to LSI sending out to applicant(s) for signatures. Once the loan is booked by LSI, review rate, term and combine statement in INSIGHT. * Ancillary Products - must be familiar with all types as the Loan Processor will be required to cross sell GAP, Mechanical Breakdown Protection and Debt Protection. * Cross selling other consumer loan product(s) - Meridianlink Loan Origination System prequalifies applicants for other consumer loan products. Loan Processor is responsible to cross sell whatever products they may prequalify for such as VISA Platinum/VISA Rewards Credit Cards, personal loans and/or vehicle loans. * Provide routine information concerning the credit union, its services, and its policies. * Monitor pipeline weekly, following up with applicants on existing loan application in process. Requirements Experience Two to three years' consumer lending experience preferred. Education/Certifications/Licenses High School Diploma or equivalent required. Interpersonal Skills Knowledge of Windows applications, i.e. MS Word, Excel. Knowledge of Credit Union specific applications (current origination and core processing software)

* Primary Function: Under the supervision of the Department Manager, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required forms and documentation for consumer loan products. Provides member and departmental support for all aspects of consumer loan and consumer loan servicing within the Credit Union. Handles all member transactions with complete discretion and confidentiality. This is a Mid-Level position. Essential Duties and Responsibilities: Coordinates with consumer loan applicants in person, by phone and/or electronically and assists member in providing information, answering questions, and completing loan application. Ensures that all members and potential members feel welcomed to the Credit Union and are supported professionally in the process. Requests and reviews all required information and documentation to secure a consumer loan and researches discrepancies. Interviews and originates potential consumer loan applicants for approval and/or denial. Answers questions for members throughout the process. Explains the loan process to include loan options, insurance required on Credit Union loan products, loan policies, interest rates, payoffs, etc. Prepares credit investigation and verification for related applications. Verifies contents and completion of approved loan folders and inputs on the computer system. Maintains a filling system and procedures to monitor that the required documentation is received in a timely manner and maintained appropriately and according to policies and procedures. Closes approved loans; completes all necessary loan documents to close the file; and prepares payroll designation and all other related documents to bring to completion. Processes daily mail payments for consumer loans, when assigned. Informs members of Credit Union products and services, explaining features and benefits; cross-sells products and services when appropriate and within scope of responsibility. Functions as needed to positions within the Loan Origination/Servicing Department as required. Cross-trains and performs all positions within the Loan Department. Responsible to maintain and control lending file folders. Coordinates documentation and maintains up-to-date files. Provides backup support for Lending Reception desk and related department mailings. Attends training sessions upon request. Adheres to the anti-money laundering policy and the Bank Secrecy laws. Assumes other duties as new products, services, or technology are introduced. Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required. Knowledge, Skills, and Experience Required: Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as representative for the Credit Union. General knowledge of all Credit Union products and services as well as credit procedures (required). Requires education equivalent to a four-year high school education. Proficiency with computer software applications including Word and system applications is required. Two years of experience in a bank, Credit Union, or mortgage company (required). Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations. Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest). Disclaimer: The above information on this position has been designed to indicate the general nature and level of work performed by employees within its classification. It is not designated to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description Tremont Credit Union is looking for a Loan Servicing Specialist to support the Loan Originators, Underwriters, Servicers and Credit Union Members with the mortgage and consumer loan process. They will ensure that loan applications are processed accurately and in a timely manner. They may be required to communicate with members, underwriters and third-party vendors. They will perform a variety of clerical and administrative support as needed. The Loan Processing Specialist will ensure that Credit Union processes are followed and will perform Quality Control reviews of loan files. Key Responsibilities: Gather documentation and process applications for all mortgage and consumer loan types. Prepare loan estimate disclosures, order appraisals, credit reports, title work, and any other necessary documentation. Coordinate loan closings and loan maintenance. Answer member calls resolve requests and problems promptly and courteously. Maintain internal tracking logs such as payoff requests, title tracking and discharge tracking. Daily filing of notes, titles and other loan documents and retrieving all paid loans as needed. Scan and archive loan documents. Ensure that daily work is compliant with credit union policies and procedures. Knowledge of all state and federal regulations as required. Qualifications: High school diploma, GED, or equivalent certification. A minimum of one year of Loan Servicing experience Strong understanding of banking/credit union systems, procedures and regulations Proficiency with Microsoft Office (Word, Excel and Outlook). Strong analytical and problem-solving skills. Attention to detail and the ability to work independently. Strong communication and interpersonal skills. Excellent customer service acumen. Compensation + Benefits The salary range for this position is $55,000 to $68,000 per year, depending on experience and qualifications. Medical, vision, dental, 401k, paid time off, holidays Job Posted by ApplicantPro

Full-time Description Job Title: Loan Servicing Specialist Reports To: AVP, Loan Servicing About us: Naveo is a not-for-profit financial institution (with locations in Somerville and Cambridge) focused on serving our members as partners, guiding them towards their financial goals. We embrace their personalities, cultures, and ambitions, tailoring our services to fit their needs and creating a financial plan that matches up with their current and future goals. At Naveo, it's your journey. About the role: Responsibilities include: Input new loans from Encompass into loan service systems, establishes complete digital and physical files and accurate records. Maintains current and accurate daily loan reports (loan maintenance and payoff reports) from COCC Synergy. Responds to member inquiries, resolves problems, and escalates any problem or concerns to management. Handles Automated Credit Dispute Verifications (ACDV) in compliance with Fair Credit Reporting Act (FCRA) responses through E-Oscar system. Acts as liaison between Collateral Protection Provider and CU to ensure proper insurance coverage as required. Ensure timely follow-up of lien perfection at Registry of Motor Vehicles (RMV) or Registry of Deeds using Vintek. Processes Consumer, Mortgage and Commercial paid loans and the release of all documents. Maintain vendor relationships and reporting for State National vendor. Processes escrow disbursements (Real Estate Taxes, Insurance, PMI, etc.) Reviews real estate delinquency reports and resolves delinquencies. Prepares all investor loan and sold participation loan reports monthly. Prepares necessary discharge documents in a timely fashion for paid-in-full loans. Prepares monthly credit committee reports package such as monthly list of new loans, credit quality, portfolio breakdown, etc. Reviews daily reports and daily general ledgers for any discrepancies in loan reporting or loan booking transactions. Reviews loan denials and withdrawals for completeness and accuracy to report in the monthly credit committee package. Retains a working knowledge of all credit union services and support tools relative to the lending area. Our ideal candidate looks like: Education/Experience: · Associates degree preferred. · Minimum of 2 years related experience and/or training. · Excel/PowerPoint proficient. · Portuguese and/or Spanish language skills preferred. Compensation disclosure: Pay within the range posted will be commensurate with the applicant's experience and qualifications for the role. $21.00 - $25.00/hr. Have some of the above skills or qualifications, but not others? Contact us and let us know why you think you'd be a fit. MORE ABOUT US: Our team is made up of experienced and dedicated employees seeking to make an impact in the communities we serve by supporting our local economy, small businesses and community organizations. Interested in bringing value to our members and neighbors? Seeking to develop your skills? You might be a fit for one of our openings. Naveo Credit Union, formerly Cambridge Portuguese Credit Union, was incorporated in 1928 by members of the Portuguese-American community as a place for their community to grow their savings with confidence and borrow money at low rates. In 2014, we changed our name to Naveo Credit Union to complement the changing demographics of the area -- we welcome everyone in the community to become a member. We are socially responsible, supporting local non-profit organizations that serve our membership. Naveo is an equal opportunity employer that values diversity. We do not discriminate based on perceived or actual race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability. Naveo is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities.

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Contract Duration: 5 months Pay rate: $23/hr Primary responsibility is to prepare accurate legal documentation in accordance with Bank policies/procedures and to facilitate loan closings directly with the client and/or vendors, which includes routine to complex transactions. The role requires the individual to work with various vendors to perform due diligence (property appraisal, flood and hazard insurance, title, etc) to perfect the security interest in the various types of collateral pledged to the Bank by the borrower as security for a loan or line of credit. Key Metrics: Monthly Productivity Quality/Accuracy Timeliness/Cycle Time Client Satisfaction Risk Qualifications Required Skills: Bachelors Degree is preferred Financial Acumen (preferably with business lending, legal and risk) Strong Technical Skills - computer savvy, must be able to toggle across multiple systems Must be able to use Word and Excel Ability to multitask and prioritize competing requests - it's a fast paced environment Strong Customer Service and Communication Skills - lot of interaction with Client Managers Additional Information If you are interested, please feel free to contact me: Laidiza Gumera ************ *******************************

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Home Loan Specialist I for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Perform routine data entry and validation tasks. - Initiate third-party orders (title, appraisal, hazard, flood cert, credit, etc.). - Review and validate loan documents. - Handle routine calls, emails, and/or chat responses. - Monitor work queues and intervene as needed. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Associate's degree or equivalent work experience. - Financial Services and, if possible, mortgage industry experience preferred. - General understanding of applicable Federal, State, and Local Regulations. Skills and Job-Specific Competencies: - Proficiency in Microsoft Office. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise Job Ref: 141857 ### Place of Work On-site ### Requisition ID 141857 ### Application Email ****************************

Job Description We are looking for an experienced professional with a strong background in mortgage or real estate to join our team as a Loan Servicing Representative. This role requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional service to both internal and external members. If you're ready to build a career-not just find your next job-this is your opportunity to become part of something bigger. Key Responsibilities Review and evaluate member and investor servicing requests, ensuring compliance with applicable procedures and guidelines Processing more complex servicing requests in relation to real estate secured and commercial loans Manage the department's ticketing system, including responding to inquiries and assigning tasks appropriately Maintain high task quality and ensure adherence to internal procedures Provide guidance, support, and training to fellow loan servicing representatives Meet established deadlines and performance standards for all servicing functions Perform additional duties as assigned to support the servicing department Qualifications High School Diploma or equivalent required Minimum of 4 years' experience in mortgage servicing, with a focus on advanced or specialized tasks Familiarity with Keystone loan servicing systems preferred Knowledge of residential mortgage servicing required; commercial loans, HELOCs, SCRA, and investor loan servicing experience a plus Excellent verbal and written communication skills Demonstrated leadership ability and team collaboration Strong organizational skills with the ability to multitask and work independently Comfortable adapting to change in a dynamic environment Strong analytical and problem-solving capabilities Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.) Work Schedule and Benefits As a Loan Servicing Representative, you will work a 40-hour full-time schedule Monday through Friday. RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. Are you ready to apply? If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check. Apply today and join our team! In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $22.00 - $27.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Description * Primary Function: Under the supervision of the Department Manager, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required forms and documentation for consumer loan products. Provides member and departmental support for all aspects of consumer loan and consumer loan servicing within the Credit Union. Handles all member transactions with complete discretion and confidentiality. This is a Mid-Level position. Essential Duties and Responsibilities: Coordinates with consumer loan applicants in person, by phone and/or electronically and assists member in providing information, answering questions, and completing loan application. Ensures that all members and potential members feel welcomed to the Credit Union and are supported professionally in the process. Requests and reviews all required information and documentation to secure a consumer loan and researches discrepancies. Interviews and originates potential consumer loan applicants for approval and/or denial. Answers questions for members throughout the process. Explains the loan process to include loan options, insurance required on Credit Union loan products, loan policies, interest rates, payoffs, etc. Prepares credit investigation and verification for related applications. Verifies contents and completion of approved loan folders and inputs on the computer system. Maintains a filling system and procedures to monitor that the required documentation is received in a timely manner and maintained appropriately and according to policies and procedures. Closes approved loans; completes all necessary loan documents to close the file; and prepares payroll designation and all other related documents to bring to completion. Processes daily mail payments for consumer loans, when assigned. Informs members of Credit Union products and services, explaining features and benefits; cross-sells products and services when appropriate and within scope of responsibility. Functions as needed to positions within the Loan Origination/Servicing Department as required. Cross-trains and performs all positions within the Loan Department. Responsible to maintain and control lending file folders. Coordinates documentation and maintains up-to-date files. Provides backup support for Lending Reception desk and related department mailings. Attends training sessions upon request. Adheres to the anti-money laundering policy and the Bank Secrecy laws. Assumes other duties as new products, services, or technology are introduced. Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required. Knowledge, Skills, and Experience Required: Professional and pleasant interpersonal and communication skills are essential for servicing Credit Union members and projecting a positive image as representative for the Credit Union. General knowledge of all Credit Union products and services as well as credit procedures (required). Requires education equivalent to a four-year high school education. Proficiency with computer software applications including Word and system applications is required. Two years of experience in a bank, Credit Union, or mortgage company (required). Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations. Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest). Disclaimer: The above information on this position has been designed to indicate the general nature and level of work performed by employees within its classification. It is not designated to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job Posted by ApplicantPro