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Manager, center operations skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dr. Timothy Edwards,
Nina Woodard
Manager, center operations example skills
Below we've compiled a list of the most critical manager, center operations skills. We ranked the top skills for managers, center operations based on the percentage of resumes they appeared on. For example, 7.6% of manager, center operations resumes contained process improvement as a skill. Continue reading to find out what skills a manager, center operations needs to be successful in the workplace.

15 manager, center operations skills for your resume and career

1. Process Improvement

Here's how managers, center operations use process improvement:
  • Minimized turnover over through continuous process improvement and fostering an environment where staff fully participate in the leadership of the operation.
  • Coached ten direct reports in implementing group and one-on-one training solutions which aligned with continuous process improvement initiatives.

2. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how managers, center operations use infrastructure:
  • Implemented organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.
  • Established and staffed Network Operations Center (NOC) for infrastructure monitoring, service availability management and production processing execution.

3. OSHA

Here's how managers, center operations use osha:
  • Overhauled laboratory safety policies and procedures to comply with OSHA and FDNY regulations.
  • Provided desktop and network support, as well as oversaw OSHA inspections.

4. Standard Operating Procedure

Here's how managers, center operations use standard operating procedure:
  • Established departmental standard operating procedures and a training program, ensuring consistent service delivery and increasing associate effectiveness.
  • Developed and implemented standard operating procedures for a rapidly growing NPO.

5. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how managers, center operations use quality standards:
  • Improved call center functionality and service capacity by delivering quality standards every review period.
  • Determined and maintained productivity and quality standards.

6. Patients

Here's how managers, center operations use patients:
  • Worked to maintain clinical quality, and assuring that patients care was directed appropriately and thoroughly.
  • Developed and implemented procedures with the principle objective of protecting patients, visitors and employees.

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7. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how managers, center operations use continuous improvement:
  • Created and delivered an environment of continuous improvement via the usage of delivered and defined metrics.
  • Developed and implemented a continuous improvement program to drive year over year improvements to customer impacting metrics

8. Direct Reports

Here's how managers, center operations use direct reports:
  • Managed Supervisors to corporate performance targets established departmentally and at the agent level with direct and indirect reports totaling approximately 80.
  • Coached and developed direct reports relative to job responsibilities and Departmental goals.

9. Project Management

Here's how managers, center operations use project management:
  • Manage Data Center expansion project management (owned/operated and co-located data center projects).
  • Project management and implementations of business software systems to completion for end users.

10. Professional Work

Here's how managers, center operations use professional work:
  • Maintained a safe, secure, functional and professional work environment for all employees and vendors.
  • Created safe and professional working environment for staff.

11. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how managers, center operations use windows:
  • Planned and executed installations of Linux/Unix and Windows servers.
  • Developed specific maintenance windows and protocols for vendors and internal teams such as telephony / network and engineering support teams.

12. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how managers, center operations use disciplinary actions:
  • Managed behavioral modifications, rewarded and regulated disciplinary actions, prosecuted student behavior and conducted investigations.
  • Applied well-developed managerial skills toward conducting performance evaluations, salary reviews and disciplinary actions.

13. FDA

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how managers, center operations use fda:
  • Developed corrective action plan to effectively address 100% of department deviations, exceeding customer expectations and surpassing FDA regulatory requirements.
  • Assisted investigators with ongoing smoking cessation and obesity clinical trials aided and instructed investigators to ensure compliance with FDA regulations.

14. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how managers, center operations use linux:
  • Provide customers with Tier 3 Linux support as required.
  • Maintained linux systems and Marchex software in accordance with industry best practices, focused on performance, growth and scalability.

15. PowerPoint

Here's how managers, center operations use powerpoint:
  • Possess intermediate Microsoft Office Word, Excel, PowerPoint, Outlook and basic Microsoft Office Access skills.
  • Developed innovative PowerPoint presentations used by organization officials in order to present strategies for generating resources and/or revenues for the company.
top-skills

What skills help Managers, Center Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on manager, center operations resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What manager, center operations skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young manager, center operationss need?

Craig Nathanson Ph.D.Craig Nathanson Ph.D. LinkedIn profile

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a manager, center operations stand out to employers?

Dr. Mary Kern Ph.D.Dr. Mary Kern Ph.D. LinkedIn profile

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all manager, center operationss possess?

Steven BauerSteven Bauer LinkedIn profile

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.
Do you want to know more?
Read more about what experts have to say about manager, center operations

List of manager, center operations skills to add to your resume

Manager, center operations skills

The most important skills for a manager, center operations resume and required skills for a manager, center operations to have include:

  • Process Improvement
  • Infrastructure
  • OSHA
  • Standard Operating Procedure
  • Quality Standards
  • Patients
  • Continuous Improvement
  • Direct Reports
  • Project Management
  • Professional Work
  • Windows
  • Disciplinary Actions
  • FDA
  • Linux
  • PowerPoint
  • Center Management
  • Customer Satisfaction
  • Remedy
  • VoIP
  • VMware
  • HVAC
  • Capacity Planning
  • Unix
  • NOC
  • Performance Management
  • HR
  • Data Centers
  • ITIL
  • Management System
  • ISO
  • Performance Metrics
  • Sigma
  • Training Programs
  • KPIs
  • Disaster Recovery
  • Performance Reviews
  • Emergency Operations
  • Level Agreements
  • Customer Care
  • SLA
  • Network Operations
  • Problem Resolution
  • Staff Development
  • Inventory Control
  • ACD
  • Operational Processes
  • Performance Appraisals
  • Cost Savings

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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