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Manager, learning & development skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Michael Baker,

Caryn Beck-Dudley

Below we've compiled a list of the most critical manager, learning & development skills. We ranked the top skills for managers, learning & development based on the percentage of resumes they appeared on. For example, 7.9% of manager, learning & development resumes contained project management as a skill. Continue reading to find out what skills a manager, learning & development needs to be successful in the workplace.

15 manager, learning & development skills for your resume and career

1. Project Management

Here's how managers, learning & development use project management:

Develop and deliver Project Management curriculum, focusing on increasing client relationship building and improving appropriate financial management of projects.
Utilize project management, facilitation and communication expertise to deliver relevant, effective learning solutions that deliver results.

2. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how managers, learning & development use human resources:

Support the development and implementation of enterprise-wide human resources, learning and development, and talent development projects.
Directed strategic initiatives and administrative activities for the Learning & Development function within human resources.

3. Instructional Design

Instructional design is the application of knowledge and skills by creating learning experiences and materials. The practice follows a systematic assessment of needs, designing a process, developing learning materials, and evaluating if these experiences are effective.

Here's how managers, learning & development use instructional design:

Create project-specific templates and style guides to ensure consistency during development, particularly on projects involving multiple instructional designers and developers.
Acted as instructional design project manager for the development of leadership and manager competencies leading to suggested training and development options.

4. Learning Solutions

Here's how managers, learning & development use learning solutions:

Led team of 25+ education specialists with prime responsibility for developing innovative and engaging learning solutions for global aerospace engineering portfolio.
Maintained internal client relationships throughout organization and conducted learning needs analysis, resulting in design and delivery of custom learning solutions.

5. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how managers, learning & development use continuous improvement:

Develop and execute agency-wide training and performance management strategies that drive continuous improvement and quality customer service.
Developed, incorporated, and monitored continuous improvement opportunities and training programs to meet annual company goals.

6. Training Programs

Here's how managers, learning & development use training programs:

Harmonize training programs based on business priorities, while strengthening link between training programs and identified competencies for management/leadership development.
Led change management strategies throughout multiple projects and initiatives to increase organizational performance and adoption of training programs.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how managers, learning & development use customer service:

Managed company initiative to test effectiveness of training software which is capable of pushing training materials to customer service desktops.
Designed and delivered customer service, leadership, supervisory and team lead development program and management seminar series.

8. Blended Learning

Here's how managers, learning & development use blended learning:

Managed both internal and external instructional development resources in creating e-learning, blended learning, and facilitator-led learning.
Program incorporated blended learning methodology based on Lean BOK focusing on lean operations, leadership and cultural transformation.

9. Learning Programs

A Learning Program is a document that provides a template that will be used by educators to transfer knowledge to learners. The learning program also has objectives, goals, and materials that will be used to enhance the learning process of students and also sets the standards for teaching effectively. Learning programs are used mostly in the educational sector.

Here's how managers, learning & development use learning programs:

Prepare and deliver customized Leadership Development Academy and Supervisor Success Toolkit learning programs for all executives, supervisors, and managers.
Facilitated and implemented new and existing learning programs evaluating usefulness and possible changes needed for our region.

10. Subject Matter Experts

Here's how managers, learning & development use subject matter experts:

Partnered with internal and external Subject Matter Experts to ensure curriculum was consistently updated and addressed stated learning objectives.
Managed curriculum re-write project with subject matter experts, improving engineer training curriculum and satisfying audit requirements.

11. Organizational Development

Here's how managers, learning & development use organizational development:

Managed development/execution of functional learning and organizational development strategies.
Provide strategic and tactical leadership for all training, leadership development, and organizational development initiatives in support of Talent/People agenda.

12. Learning Management System

A learning management system or LMS is application software used for administration, tracking, or documentation purposes in education institutes, offices, learning, or training programs. It streamlines the daily chores and reduces the time spent on manual administration tasks. LMS provides a broad array of access to eLearning platforms and also reduces learning and development costs. Google Classrooms, Blackboard Learn are examples of learning management systems

Here's how managers, learning & development use learning management system:

Developed and implemented web based training content and managed organizational distribution via the learning management system.
Reviewed proposals from vendors regarding delivery of e-learning systems and learning management systems in organization.

13. Development Strategy

Here's how managers, learning & development use development strategy:

Partnered with senior stakeholders and functional leaders to align learning and development strategy with business strategy.
Assisted in developing and presenting annual Learning and Development strategy.

14. Employee Development

Here's how managers, learning & development use employee development:

Key areas of focus include directing employee development, process development, leadership development and administration for the entire organization.
Developed new Management and Employee Development programs using a blended solutions model and integrated into company-wide training supporting new vision/mission/values.

15. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how managers, learning & development use professional development:

Managed contract with professional development vendor, including negotiations, online dashboard design, and executive announcement emails.
Provided professional development opportunities and bank-sponsored certification programs for associates to increase engagement and quality of training.

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What skills help Managers, Learning & Development find jobs?

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What manager, learning & development skills would you recommend for someone trying to advance their career?

Michael Baker

Founder & Partner, m3 Development

I am a big fan of graduate's taking a gap year to help get themselves set-up for success in their career. I recommend finding what you're passionate about that is employable. For example, if you want to work in the non-profit sector and have a specific area that has impacted you in your life, find an organization you can volunteer with that aligns with your specific area of interest. Some organizations will offer internships to recent graduates; if you have an interest in the cause, go for it. Those internships will help you determine if this is the direction you want to go, or not, for your career. Also, take advantage of career counseling services offered by the institution you just graduated from. They can help you by providing guidance and assessment tools to help you identify your skills, interests, and areas you need to develop. Good assessment tests are the Myers-Briggs Type Indicator, DISC Assessment, and others.

I also think those taking a gap year use the time wisely to develop relationships with fellow graduates, alumni, potential employers, friends, and family. Have an introductory networking conversation with someone in an interesting field you might want to work in. Taking the initiative shows you are resourceful and seeking others' advice. All should be on LinkedIn and take advantage of networking. Look for, and join, professional association young professional groups in your area of interest. When able to participate in webinars, Zooms, online conferences, professional development seminars, graduate test preparation courses, training, networking events, and other opportunities to learn and build your network. Gap year graduates should be focused on acquiring the skills you need for your next step, whether it is going to work or graduate school. For everyone, the skills needed are different. I always recommend graduates enhance their interpersonal communication abilities, learn to listen to others, develop writing skills, focus on developing task-oriented habits to actually get things done (For example: Making a to-do list for every day and sticking to it; repetition will build this habit and needed skill set), take the time to learn what the dress-code looks like in the professional environment you want to be in, be aware and knowledgeable of the latest in technology, and continue to ask questions. This is a great time in your life; take advantage of it.

What type of skills will young manager, learning & developments need?

Caryn Beck-Dudley

President and CEO, AACSB International

The workforce has changed drastically in the last year, and these shifts pose new challenges and opportunities for young graduates. The difficulties these students and business schools faced in 2020 have shown us the importance of agility and adaptability in the future of work. Young graduates will need to hone their skills in managing a crisis and responding quickly to a changing situation. New graduates will also need to develop their "soft skills," in terms of building relationships virtually and navigating online platforms for work and team collaboration. With disruption as the new normal, these skills will set new graduates apart from their peers and help them serve their future teams, employers, and employees effectively. AACSB-accredited business schools prepare future workers to lead and excel in these uncertain situations, as well as provide high-quality, discipline-specific knowledge in fields such as accounting, marketing, and finance, among others.

Do you want to know more?

List of manager, learning & development skills to add to your resume

The most important skills for a manager, learning & development resume and required skills for a manager, learning & development to have include:

Project Management
Human Resources
Instructional Design
Learning Solutions
Continuous Improvement
Training Programs
Customer Service
Blended Learning
Learning Programs
Subject Matter Experts
Organizational Development
Learning Management System
Development Strategy
Employee Development
Professional Development
Adult Learning Principles

Performance Management
Development Solutions
Training Content
Process Improvement
ROI
ELearning
Needs Assessment
Business Results
Learning Strategy
Training Sessions
Training Materials
Content Development
Curriculum Development
Career Development
Employee Engagement
Vendor Relationships

Shared Services
Succession Planning
Business Strategy
External Vendors
Business Objectives
SME
Led Training
Training Curriculum
Direct Reports
Client Facing
Sales Training
SharePoint
Addie
Training Solutions
CRM

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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