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Manager, sales person skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Adry S. Clark Ph.D.,

Andrea Dixon Ph.D.

Below we've compiled a list of the most critical manager, sales person skills. We ranked the top skills for managers, sales person based on the percentage of resumes they appeared on. For example, 28.4% of manager, sales person resumes contained customer service as a skill. Continue reading to find out what skills a manager, sales person needs to be successful in the workplace.

15 manager, sales person skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how managers, sales person use customer service:

Recorded inventory of fireworks- Provided great customer service- Gave an experienced opinion on particular fireworks- Operated the cash register- Key holder
Tracked transactions, performed merchant verification, assisted customer service representatives, ran skip traces to verify customer information.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how managers, sales person use payroll:

Mastered day-to-day operations of market including ordering and organizing inventory, conducting payroll, and supervising staff.
Managed office personnel, conducted performance evaluations, oversaw training requirements scheduling and payroll.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how managers, sales person use product knowledge:

Trained and motivated teams to develop client relationships and conveyed product knowledge specifically to customer needs.
Received phone and Internet orders, affording all customers with a high level of product knowledge and honesty.

4. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how managers, sales person use retail sales:

Employed in a retail sales position with a major appliance store doing in excess of five million dollars annual volume.
Managed appliance retail sales, office, service, repair, and delivery department's daily operations and personnel.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how managers, sales person use pos:

promote Online banking, Debit card, financing derivative and POS device to client.
Developed weekly report that identified detailed performances by POS which helped top management approve necessary implementation to maintain strong sales levels.

6. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how managers, sales person use sales floor:

Maintained trailer inventory for sales floor numbering twenty to thirty trailers valued at approximately fifty thousand dollars.
Assured daily maintenance and organization of stockroom/sales floor to promote safety.

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7. Inventory Control

Here's how managers, sales person use inventory control:

Produced audits on monthly inventory control.
Implemented techniques for streamlined inventory control.

8. Direct Sales

Here's how managers, sales person use direct sales:

Operated independent direct sales dealership.
Managed costs, inventory maintenance and acquisition, asset management, marketing strategy, shipping, receiving and direct sales.

9. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how managers, sales person use real estate:

Managed the escrow department with responsibility for receiving, depositing and administrating all checks for settlement of real estate transactions.
Provided farm management and related services to clients* Marketed and sold agricultural real estate in Illinois

10. Sales Associates

Here's how managers, sales person use sales associates:

Managed the day-to-day operations of a large retail store and the activities of an employee staff of twelve sales associates.
Consulted sales associates and interns by developing exceptional behavior to be able to multitask in a fast paced environment.

11. Personal Sales

Here's how managers, sales person use personal sales:

Maintained excellence and improvement in personal sales while managing sales organization.
Maintain personal sales* Report to corporate office* Maintain building and grounds

12. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how managers, sales person use cold calls:

Managed over 500 client accounts, made cold calls and sold advertising space to small and medium sized businesses.
Identified prospective customer using lead generating methods and performing an average of 30 cold calls per day.

13. Customer Relations

Here's how managers, sales person use customer relations:

Worked as a helper and then later promoted to supervisor and General Manager promoting sales and developing customer relations.
Calculated and quoted pricing and maintained good customer relations.

14. Salesperson

Here's how managers, sales person use salesperson:

Served as Number One Store Salesperson from 1997 - 2000 as well as a leading sales person in the Company.
Actualized a significant increase in profit, leading to a promotion from salesperson to F&I Manager.

15. Public Speaking

Public Speaking or oration, as it is sometimes known, is the act of any one person speaking live in front of an audience. Although in the past the audience was only a physical one, nowadays oration might be done on an online video call, at a digital conference, at an online class, or elsewhere. The art of public speaking is very old, drawing its first established roots from Ancient Greece and likely from before, too. It is an important skill and asset in many industries.

Here's how managers, sales person use public speaking:

Developed managerial and public speaking skills through leading and conducting group interviews and on campus training seminars.
Developed managerial, public speaking, and advanced sales skills through 650 hours of technical training.

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What skills help Managers, Sales Person find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on manager, sales person resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all Manager, Sales People possess?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.

What hard/technical skills are most important for Manager, Sales People?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

What manager, sales person skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young Manager, Sales People need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

Do you want to know more?

List of manager, sales person skills to add to your resume

The most important skills for a manager, sales person resume and required skills for a manager, sales person to have include:

Customer Service
Payroll
Product Knowledge
Retail Sales
POS
Sales Floor
Inventory Control
Direct Sales
Real Estate
Sales Associates
Personal Sales
Cold Calls
Customer Relations

Salesperson
Public Speaking
Customer Complaints
Sales
Sales Training
Management Training
Bank Deposits
Sales People
Sales Techniques
DMV
Sales Process
Car Sales
Sales Reports

Sales Volume
Facebook
Sales Contracts
Retail Store
Store Operations
Customer Inquiries
Individual Conferences
Inventory Management
QuickBooks
Car Lot
Educational Products

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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