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Managing supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical managing supervisor skills. We ranked the top skills for managing supervisors based on the percentage of resumes they appeared on. For example, 14.0% of managing supervisor resumes contained patients as a skill. Continue reading to find out what skills a managing supervisor needs to be successful in the workplace.

15 managing supervisor skills for your resume and career

1. Patients

Here's how managing supervisors use patients:

Informed patients or their representatives of financial requirements, collecting when necessary according to established guidelines and financial policy.
Assisted with Research projects related to the identification and management of research authorization status for patients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how managing supervisors use customer service:

Responded to executed on business requirements including call distribution and workforce within the Emergency Road Service and Member Customer Service Divisions.
Analyze and interpret logistics data involving customer service, forecasting, procurement, manufacturing, inventory, transportation, and warehousing.

3. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how managing supervisors use oversight:

Provided and supervised property management services for condominium and homeowner associations including oversight of maintenance, budgeting, and all board meetings
Promoted strong client relationships and provided strategic direction and oversight for local accounts.

4. HIPAA

Here's how managing supervisors use hipaa:

Provided leadership to various organizational work groups including forms management and HIPAA compliance.
Assisted HIM Director with annual budget, annual HIPAA organizational education, and documentation of the legal health record.

5. Excellent Interpersonal

Here's how managing supervisors use excellent interpersonal:

Trained in and maintain excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
Experience with training and writing procedures for production personnel, and excellent Interpersonal and Communication skills.

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7. PowerPoint

Here's how managing supervisors use powerpoint:

Prepared data on Microsoft PowerPoint slides for monthly briefings on warehouses processing and productivity.
Performed office functions such as preparing correspondences and documentation utilizing Microsoft Word, Excel, PowerPoint, Access, and SharePoint.

8. Project Management

Here's how managing supervisors use project management:

Initiated and coordinated 101s with other departments for continuing education opportunities for the project management group.
Developed and implemented Project Management training protocols and processes for regional service branches.

9. Process Improvement

Here's how managing supervisors use process improvement:

Analyzed individual performance to identify training needs, areas of potential process improvement, and to provide individual career development support.
Review operational and revenue reports for analysis and trending while working with corporate and regional teams to implement process improvements.

10. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how managing supervisors use cms:

Monitor agent activity in CMS and alert Operations Management on threshold violation.
Approved vacations, enter segments, and produce all reports to operations from IEX and CMS.

11. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how managing supervisors use quality standards:

Develop business processes/procedures and quality standards that can be used to identify strengths and/or deficiencies in product/delivery service levels.
Supervised and coordinated activities scheduling of over saw the operation to ensure maintenance of quality standards and production schedules.

12. Safety Standards

Here's how managing supervisors use safety standards:

Co-managed 80 employees in logistics operation, allocating staff to various positions, monitoring and enforcing security and safety standards.
Ensured all OSHA safety standards, personnel safety standards, workplace housekeeping and security of the work environment was maintained.

13. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how managing supervisors use performance evaluations:

Conducted instructor performance evaluations and maintained Instructor Credential, Development, and Recognition Program for 24 instructors.
Coach and manage team member performance through informal feedback and quarterly/annual performance evaluations.

14. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how managing supervisors use performance reviews:

Conducted employee annual evaluations and performance reviews, recognized and rewarded excellent staff performance, and facilitated cross-training to elevate productivity.
Determined and implemented call center operational strategies by conducting assessments, performance reviews, cost/benefit/risk analysis and mitigation strategies as appropriate.

15. Direct Reports

Here's how managing supervisors use direct reports:

Provided strategic direction and leadership to twenty-two direct reports consisting of clinical and nonclinical staff.
Conducted individual monthly coaching sessions with direct reports to discuss performance and career development goals.

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List of managing supervisor skills to add to your resume

The most important skills for a managing supervisor resume and required skills for a managing supervisor to have include:

Patients
Customer Service
Oversight
HIPAA
Excellent Interpersonal
Social Work
PowerPoint
Project Management
Process Improvement
CMS
Quality Standards
Safety Standards
Performance Evaluations
Performance Reviews
Direct Reports
Payroll

HR
Corrective Action
Management System
Performance Management
Data Analysis
Medicaid
Logistical Support
Professional Development
Disciplinary Actions
Inventory Management
Materials Handling
Inventory Control
EMR
Performance Appraisals
QA
SharePoint

Hazardous Materials
FDA
Customer Complaints
HVAC
KPI
Cost Savings
ROI
Provides Supervision
Customer Support
Sales Floor
Creative Development
Training Programs
Call Handling
Excellent Guest

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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