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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $84,523 | $40.64 |
| 2 | Waltham, MA | $79,061 | $38.01 |
| 3 | Downe, NJ | $78,426 | $37.70 |
| 4 | Bethlehem, PA | $71,402 | $34.33 |
| 5 | New York, NY | $68,797 | $33.08 |
| 6 | Aurora, IL | $67,319 | $32.36 |
| 7 | Norwalk, CT | $66,334 | $31.89 |
| 8 | Savage, MD | $63,679 | $30.61 |
| 9 | Michigan City, ND | $59,911 | $28.80 |
| 10 | Livonia, MI | $59,755 | $28.73 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $116,250 | $56 | - |
| 2 | Senior Service Specialist | $104,716 | $50 | - |
| 3 | Senior Technical Service Specialist | $89,719 | $43 | - |
| 4 | Senior Client Service Specialist | $87,710 | $42 | - |
| 5 | Information Service Specialist | $83,364 | $40 | - |
| 6 | Customer Solutions Specialist | $77,824 | $37 | - |
| 7 | Specialist | $77,809 | $37 | - |
| 8 | Customer Relationship Specialist | $73,742 | $35 | - |
| 9 | Processing Specialist | $68,050 | $33 | - |
| 10 | Transactional Specialist | $65,197 | $31 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Gilead Sciences | $74,754 | $36 | 1 |
| 2 | Johnson & Johnson | $72,019 | $35 | 16 |
| 3 | Aetna | $69,635 | $33 | - |
| 4 | Cerner | $63,917 | $31 | - |
| 5 | Medline | $44,309 | $21 | 8 |
| 6 | NCR | $43,120 | $21 | - |
| 7 | Ge Oec Medical Systems Inc | $42,371 | $20 | - |
| 8 | Cardinal Health | $39,344 | $19 | 174 |
| 9 | Danaher | $37,215 | $18 | 3 |
| 10 | Owens & Minor | $34,721 | $17 | 14 |
| 11 | Express Scripts Holding | $33,574 | $16 | - |
| 12 | UnitedHealth Group | $33,486 | $16 | 67 |