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Membership coordinator skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Stuart Greenfield Ph.D.

Below we've compiled a list of the most critical membership coordinator skills. We ranked the top skills for membership coordinators based on the percentage of resumes they appeared on. For example, 34.7% of membership coordinator resumes contained customer service as a skill. Continue reading to find out what skills a membership coordinator needs to be successful in the workplace.

15 membership coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how membership coordinators use customer service:

Recommended and implemented the institution and monitoring of the membership mailbox for GPO and wholesaler inquiries/requests that greatly improved customer services.
Developed meaningful and sustainable relationships with members and exceed customer service expectations including keeping membership records up to date and organized.

2. Member Database

Member database is a collection of member data either from a subscription, a service provider, or a club. This information is organized into a spreadsheet, which allows users to quickly find the client's name, contact information, and (sometimes) past services received. These databases may be handmade in a spreadsheet document or by using an online software.

Here's how membership coordinators use member database:

Maintained member database and accounts receivable.
Controlled and monitored daily member databases.

3. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how membership coordinators use membership sales:

Managed Membership Department while Membership Director was on Membership Sales assignment.
Implemented seasonal promotions to further membership sales.

4. Front Desk

Here's how membership coordinators use front desk:

Coordinated and managed front desk daily operations.
Front Desk Position Harbin Clinic Vitality Center

5. Member Service

Member Sеrvісе іѕ rеѕроnѕіblе for assisting, receiving, and rеѕроndіng to іnԛuіrіеѕ, concerns, rеԛuеѕtѕ, аnd complaints from members аnd prospective members іn order tо undеrѕtаnd contractor policies аnd рrосеdurеѕ.

Here's how membership coordinators use member service:

Provided support to the Member Services Manager Processed all incoming membership applications Received all inquiries by phone and email from prospective members
Assisted Director of Member Services and supported 3 Membership Development Managers across Kentucky in creating and executing membership initiatives.

6. Member Events

Here's how membership coordinators use member events:

Supervised direct mail solicitations, created e-mail newsletter, planned member events, and revitalized marketing efforts.
Organized and hosted member appreciation events and new/potential member events both on and off the premises.

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7. Facebook

Here's how membership coordinators use facebook:

Contribute to our Facebook page, Twitter account and website by adding blogs and press release materials.
Handled all social media campaigns utilizing: Facebook, Constant Contact, Twitter and LinkedIn.

8. Event Planning

Here's how membership coordinators use event planning:

Ensured that ministry coordinators are adhering to event planning protocol.
Created and coordinated Women's Solo Travel in Turkey and Business Event Planning in Turkey workshops for Annual Conference.

9. Membership Program

A membership program is one where an organization asks their potential clients or customers to invest something either their time or money or certain actions. And in return, those people become affiliated with the organization for a specified period. Membership programs are a great way to connect people and bring them around a particular profession or an interest.

Here's how membership coordinators use membership program:

Managed annual membership program and enlisted supporters through targeted phone solicitation, direct mail and community events.
Managed membership program, member recruitment and promotional events for non-profit historic site.

10. Twitter

Here's how membership coordinators use twitter:

Attracted 100 relevant Twitter followers in first three weeks.
Manage twitter account to actively engage followers, members, and prospects.

11. Database Management

Here's how membership coordinators use database management:

Developed in-depth constituent database management system through GiftWorks.
Planned, developed and implemented activities related to member retention, recruitment, database management, member benefits and services.

12. Office Equipment

Here's how membership coordinators use office equipment:

Ordered all supplies for the office, maintained office equipment.
Maintained office equipment, supply inventory, and supply orders.

13. Facility Tours

Facility tour refers to the scheduled tours of farms, plants, factories, or institutions. These tours aim to provide an educational session for students and give them knowledge about the real-life industries, their machinery, and processes. Depending on what the students are specializing in, these tours can help boost a student's interest in his field and make him passionate about education and science. Typically, the owner, manager, or other skilled employee supervises the tour, ensuring everything runs smoothly.

Here's how membership coordinators use facility tours:

Provided sales support for new prospective customers including facility tours and provided information for special promotions.
Conduct facility tours and provide membership information to prospective members.

14. Community Events

Community events are the events scheduled within the community.

Here's how membership coordinators use community events:

Assisted Marketing Director in planning and executing monthly Community Events for Membership Strategies.
Represented the organization at several community events.

15. Administrative Tasks

Here's how membership coordinators use administrative tasks:

Managed logistical and administrative tasks such as website management and online account management, processing online membership dues and store orders.
Managed all administrative tasks for membership department including scheduling, meeting minutes, and expense reports.

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What skills help Membership Coordinators find jobs?

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What soft skills should all membership coordinators possess?

Stuart Greenfield Ph.D.

Professor, Austin Community College

Given the changing demographics that the country has experienced, the entire education continuum must change. According to the Brookings Institution, Brookings, the non-Hispanic White population in the under 18 cohort since 2000 has declined.

As you'll note from the occupations that are projected to increase the greatest, most require face-to-face contact, so that soft-skills will be necessary. I would also expect that critical thinking skills will be needed as more responsibility will be required of front-line workers.

Do you want to know more?

List of membership coordinator skills to add to your resume

The most important skills for a membership coordinator resume and required skills for a membership coordinator to have include:

Customer Service
Member Database
Membership Sales
Front Desk
Member Service
Member Events
Facebook
Event Planning
Membership Program
Twitter
Database Management
Office Equipment
Facility Tours
Community Events
Administrative Tasks

Google Drive
Press Releases
Membership Growth
Promotional Materials
Membership Dues
Member Retention
Membership Enrollment
Travel Arrangements
Member Inquiries
PowerPoint
Financial Reports
Telephone Calls
Staff Liaison
Bank Deposits
SAM

Trade Shows
Local Businesses
GPO
Membership Campaigns
Member Benefits
Social Events
Expense Reports
QuickBooks
Credit Card
Mail Merge
Mass Mailings
Member Recruitment
Membership Accounts
Membership Directory
Membership Promotions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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