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Membership services coordinator skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical membership services coordinator skills. We ranked the top skills for membership services coordinators based on the percentage of resumes they appeared on. For example, 21.9% of membership services coordinator resumes contained customer service as a skill. Continue reading to find out what skills a membership services coordinator needs to be successful in the workplace.

15 membership services coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how membership services coordinators use customer service:

Provided outstanding customer service, assisting members with any needs necessary.
Provided excellent customer service to all patrons and oversaw welcome-center staff.

2. Member Database

Member database is a collection of member data either from a subscription, a service provider, or a club. This information is organized into a spreadsheet, which allows users to quickly find the client's name, contact information, and (sometimes) past services received. These databases may be handmade in a spreadsheet document or by using an online software.

Here's how membership services coordinators use member database:

Review and process information from the applications into Member database.
Maintain accurate up to date data in Member database.

3. Front Desk

Here's how membership services coordinators use front desk:

Manage front desk operations ensuring efficient administrative processes.
Front desk greeter; system tracking (in and out) of all members.

4. Member Service

Member Sеrvісе іѕ rеѕроnѕіblе for assisting, receiving, and rеѕроndіng to іnԛuіrіеѕ, concerns, rеԛuеѕtѕ, аnd complaints from members аnd prospective members іn order tо undеrѕtаnd contractor policies аnd рrосеdurеѕ.

Here's how membership services coordinators use member service:

Assisted in development and implementation of member services, benefits and recruitment activities.
Managed all functions of member services, including guest experience, member retention, scheduling and coordination of member/guest social functions.

5. Event Planning

Here's how membership services coordinators use event planning:

Develop and grow a hospitality group known as the Ambassadors -Assist with Event Planning
Coordinated with various departments on planning aspects of facilities operations, including management of event planning and conference services.

6. Membership Forms

Here's how membership services coordinators use membership forms:

Acquire membership forms & brochures for distribution; store supplies and various office forms and membership directory published quarterly.
Created all-new membership forms, materials and communications to new YMCA brand standards.

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7. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how membership services coordinators use membership sales:

Utilize operating system for program registration and membership sales.
Supervised membership sales team on a daily basis, and during special events.

8. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how membership services coordinators use credit card:

Assist members get the Sam's Master Card so they will reap the benefits of using the credit card.
Processed credit card payments for publication and merchandise orders placed over the phone or online.

9. Facility Tours

Facility tour refers to the scheduled tours of farms, plants, factories, or institutions. These tours aim to provide an educational session for students and give them knowledge about the real-life industries, their machinery, and processes. Depending on what the students are specializing in, these tours can help boost a student's interest in his field and make him passionate about education and science. Typically, the owner, manager, or other skilled employee supervises the tour, ensuring everything runs smoothly.

Here's how membership services coordinators use facility tours:

Greeted guests, assisted with creation of new memberships, gave facility tours.
Processed memberships, Conducted facility tours, etc.

10. Member Events

Here's how membership services coordinators use member events:

Assisted in the planning and execution of member events.
Planned and hosted member events Professional photography for member profile Sold photo packages

11. Facebook

Here's how membership services coordinators use facebook:

Coordinate electronic communication and digital marketing including Facebook campaigns and interactive support, email blasts and website maintenance.
Created and maintained base installation Facebook page that provided information as events, updates and basic installation information.

12. Program Registration

Here's how membership services coordinators use program registration:

Processed program registration and payments using a Web-based computer system designed for the YMCA and balanced transactions daily.
Completed membership and program registrations and managed associated financial transactions and paperwork.

13. Membership Dues

Here's how membership services coordinators use membership dues:

Acquire in-depth knowledge of agency offerings and core activities Renew memberships and process payment transactions Process overdrafts and overdue membership dues
Managed online processes including publications store, meeting registrations and membership dues/update.

14. Membership Program

A membership program is one where an organization asks their potential clients or customers to invest something either their time or money or certain actions. And in return, those people become affiliated with the organization for a specified period. Membership programs are a great way to connect people and bring them around a particular profession or an interest.

Here's how membership services coordinators use membership program:

Assisted in developing, implementing, and evaluating the yearly strategic plan for the membership program.
Researched, developed and piloted new policies and procedures within the membership program.

15. Member Retention

Here's how membership services coordinators use member retention:

Planned programs designed to increase member retention.
Managed telemarketing efforts for member retention.

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List of membership services coordinator skills to add to your resume

The most important skills for a membership services coordinator resume and required skills for a membership services coordinator to have include:

Customer Service
Member Database
Front Desk
Member Service
Event Planning
Membership Forms
Membership Sales
Credit Card
Facility Tours
Member Events
Facebook

Program Registration
Membership Dues
Membership Program
Member Retention
Coordinators
Community Events
Promotional Materials
Website Content
PowerPoint
Computer System
Customer Inquiries

CPR
Administrative Tasks
Transferring Calls
Educational Programs
Social Events
Bank Deposits
Membership Inquiries
Drupal
Chamber Events
Billing Issues
Billing Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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