Move coordinator job description

The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary. Salary: $13-$14/hr based on experience plus bonuses.
Essential Functions:
Monitor email for new shipment offerings Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier Track shipments' estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive Main point of contact for moves, both internally and externally Monitor quality scores and verify accuracy Secure customer payment, including verify method of payment, credit card annotation Confirm any and all information provided from the customer and ensure the agent has the accurate information Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers' shipment Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information Proactively coordinate with customers and claims to rectify any damages that may occur Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction Other duties as assigned

Knowledge, Skills and Abilities:
Efficient data entry ability,Knowledge of, or ability to learn, company software Problem-solving skills to ensure accurate records Ability to handle stressful situations and conversations Knowledge of Microsoft Office Suite

Required Education and Experience:
High school diploma or its equivalent Good telephone communication skills required Previous customer service experience required Previous data entry experience required

Working Conditions:
IndoorsOffice EnvironmentSitting for long periods of time
Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!

Join our team and grow with us both professionally and personally!

Acts Retirement-Life Communities is the nation's largest not-for-profit owner, operator, and developer of resort-style continuing care senior living communities, including independent living, assisted living and skilled nursing care. The Acts family proudly consists of 26 communities in 9 states, and over 7,000 employees. Acts provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our employees are inspired by a culture of Loving-Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our employees.

Acts is currently seeking qualified candidates for our Move-In Coordinator position.

In this role, you will be responsible for ensuring that apartments have been properly prepared for new residents, and that the transition to their new home is as smooth as possible. Acts as liaison for the new resident to assist them through the entire move-in process. Coordinates the completion of the apartment, which includes but is not limited to, assisting the new resident with carpet selection, ordering and arranging installation of carpet and window treatments, coordinating requested upgrades, and following up in a timely manner with any questions the resident may have regarding the apartment's status.

The ideal candidate will meet the following requirements:

+ High school diploma or equivalent

+ 2-4 years of related experience is preferred

+ Strong communication and organization skills

+ Highly customer service oriented

To protect the health and safety of our residents, employees, and the communities we serve, Acts has implemented a mandatory COVID-19 and Influenza (Flu) vaccination requirement for all employees. Qualified reasonable accommodation requests for medical and religious exemption will be reviewed by the Human Resources Department.

Full-time employees are eligible for a generous benefit package including health benefits (medical, dental and vision), health spending account, life insurance, disability programs, 401(k) with 4% company match, paid time off (PTO) and holidays, and much more! Some part-time positions may also be eligible to receive certain benefits.

For more information or to apply, visit us at www.acts-jobs.org.

Acts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, marital status, national origin, disability, veteran status, or any other characteristic protected by law. Acts is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

Street: 10100 Hillview Drive

I AM AN ALLY • I AM A FRIEND • I AM A GIVER

Hospitality, compassion, excellence, teamwork, integrity - do these words mirror your professional outlook?

Are you someone who enjoys attending to details and being a point of contact for your teammates?

If so, we would like to talk to you about joining our sales team as the Sales Assistant/Move-In Coordinator.

Touchmark is Saddle Drive leading full-service retirement community, enriching the lives of residents and their families through five-star hospitality, services and amenities.

The Ideal Candidate Will:
• A commitment to Touchmark's values (excellence, teamwork, hospitality, integrity, and compassion), as well as a desire to model these values and to encourage others to be allies, friends and givers
• Associate's degree in business administration, marketing, or similar field preferred
• At least two years' experience in an administrative role; experience with a sales tracking database is preferred
• Availability to work weekends and/or flexible hours
• Experience working with seniors is preferred
• Knowledge of legal or similar documents where accuracy is crucial
• Proficiency in Microsoft Office
• Excellent interpersonal, communication, and organizational skills, as well as a genuine interest in working with a senior population

Benefits:
Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That's why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:
• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.

Check us out at www.Touchmark.com.

We're growing. Are you?
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