Multi-unit manager job description

At Delaware North, we care about our associates. We are committed to invest in our people's personal and professional journeys, without you, there is no us. These are just some of the benefits we offer: health, dental, and vision insurance, 401(k) with company match, performance bonuses, paid vacation days and holidays, and generous friends-and-family discounts at many of our hotels and resorts. Click here to learn more.

Responsibilities

• Hire and train food and beverage associates of the suites department.
• Provide job performance insights to associates; praise good work, offer constructive improvements when required.
• Ensure company procedures relating to high-quality service standards are always followed.
• Follow and maintain safety and sanitation procedures; ensure proper repair and maintenance of food service equipment.
• Coordinate and supervise the suite food and beverage associates and operation on event days.
• Control staffing levels in an effort to maximize net returns to Delaware North and the client while maintaining guest service levels.
• Partner with front and back-of-house management to ensure event day operations are effective and successful for guests and associates.
• Handle guest relations and monitor adherence to quality assurance standards.
• Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, and employment guidelines.
• Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place.

Qualifications

• Minimum of two years' hospitality management experience, preferably in a high-volume setting.
• Minimum of two years' of full-service restaurant experience.
• Strong managerial and leading ability; team-building skills are essential.
• Experience with inventory, cost control, and purchasing required.
• Financial management accountability and budgeting experience required.
• Ability to analyze data and make decisions independently.
• Ability to work evenings, weekends, and holidays.

Who We Are

Delaware North has operated concessions, premium dining and retail services at Petco Park since 2004. The 42,445-seat venue is home of Major League Baseball's San Diego Padres. We provide an upscale dining experience, including a private chef tasting room.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

About us

When you're a part of IHG, youre more than your job title.And thats what we love the individual talents, interests and dreams that make you who you are. Join the Global Marketing team at IHG and we wont expect you to conform to any stereotype because we know that a team with different perspectives and passions can only make us stronger. What you will need is ambition, talent and some key skills. For this vital role, were looking for someone who can design and implement product innovations aligned with the brand strategy to deliver the brand experience. Target the key œmoments of truth in the customer journey and determine how to best deliver an experience consistent with the brand goals and promise, spanning from strategy, design and pilot to building business case and implementation.

Day to day

Essential Duties and Responsibilities

- Review and analyze market, competitive and industry data to understand current trends

- Determine strategic innovation objectives regarding brand service and product, and develop the corresponding tactical initiatives to achieve those objectives. Effectively communicate initiatives to cross-functional teams, Brand Marketing, and hotels. Serve as key contact for new strategic initiatives, answering questions and providing program information as needed.

- Manage cross-functional teams or work cross-functionally to execute service and product initiatives across the brand.

- Design and/or review programs and executions designed by others. Programs are implemented with franchisees, hotel staff, Area Managers, and/or Regional Trainers to impact service levels and/or product initiatives at the hotel.

- Work with upper management and franchisees to gain support and input into service and product initiatives, and to communicate regarding program successes, issues, changes, etc.

- Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes. Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems.

Requirements

Required Qualifications

Education

Bachelor's or Master's Degree in Marketing, Hospitality, or a relevant field of work or an equivalent combination of education and work-related experience.

Experience

At least 6 to 10 years progressive work-related experience in marketing and/or hotel operations, with demonstrated proficiency in multiple disciplines/processes related to the position, including experience working within a franchise organization and specifically working with/influencing franchisees.

Technical Skills and Knowledge

-Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation. The majority of this positions work falls into the scope of projects. The majority of projects is cross-functional and therefore requires a high-level of both impact and influence skills and project management skills.

- Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Ability to influence both franchisees and senior management.

- Demonstrated organization and management development, including demonstrated ability to think strategically and develop/implement organizational initiatives.

- Demonstrated ability to develop consumer understanding based on research and existing trends.

- Demonstrated creative problem solving ability and demonstrated creative thinking.

- Physical Requirements Majority of work is performed in a normal office environment. Some travel required (10-25%).

Benefits

We'll reward all your hard work with a great salary and benefits - including great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. Not

Applicable for Colorado Applicants

The Sunray Companies is seeking a self-starter with 5 to 7+ years leading multi-unit, membership- based retail business. If you desire to be a part of an Award Winning Team, The Sunray Companies is for you! We want sharp executive minds to keep us growing. Our diverse staff from a variety of backgrounds all bring their valuable perspectives and skills.

What we offer:

• 401(k)
• 401(k) matching
• Employee Discount
• Paid Time Off
• Relocation Assistance
• Health insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Growth Opportunities
• Salary (DOE)
• Bonuses
• Monthly Commission

Roles & Responsibilities

• Direct, coordinate and oversee multiple operations within a district to ensure specific and direct alignment with company-wide goals and core values.
• Develop and execute strategic operating plans and goals for assigned division facilities.
• Review, analyze, and address gaps in service excellence.
• Manage financial and revenue growth, operations, and labor management to direct locations, focusing continually on sales-building and addressing top growth priorities.
• Responsible for recruiting, hiring, developing and maintaining the highest performing staff to build strong teams with complementary strengths; identify and address staffing issues, including scheduling, promotions, staffing ratios and turnover.
• Work collaboratively with all management team and ensure timely and effective communications on all projects and initiatives.
• Communicate expectations to staff and create winning a team.
• Act with integrity in all aspects of the job function, maintaining maximum professionalism at all times.
• Maintain professional and impeccable environment for team members and guests at each location.
• See the “Big Picture” on any issue.

Qualifications

· 5 years minimum of Multi-Unit /Site or General Management experience with leadership in a retail membership-based business

· Sales experience to identify and commit to growth in your territory

· Excellent oral and written communication skills

· Competent trainer and motivator

· Thorough knowledge of retail/customer service environments.

· Excellent Computer skills

· Must be willing to travel

· Must be willing to relocate

· Bachelor Degree preferred or equivalent experience

· Marketing experience preferred

Salary negotiable based on experience

Company DescriptionThe Sunray Companies is a full service hospitality, real estate, and retail management company. Based in Madison Mississippi, Sunray operates great brands including Hampton Inn Hotel and Suites, Holiday Inn Express, Palm Beach Tan tanning salons, and Massage Envy Spas. www.sunrayms.com

Our passion for providing a first class performance driven environment for our associates to work in has proven to transfer to a first class experience for our customers and members. We believe that great leadership is a way of being, not something that can be switched on and off. We value and actively engage our associates, by paying attention to them, as well as learning from them. By focusing on developing our associates, they can in turn, learn, grow, and discover their talents. Our associates also value the concept which remains our ultimate competitive advantage.

Please visit our website for additional information at: www.sunrayms.com