National account specialist job description
Updated March 14, 2024
11 min read
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Example national account specialist requirements on a job description
National account specialist requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in national account specialist job postings.
Sample national account specialist requirements
- Minimum of Bachelor's degree in Business, Marketing, or related field
- At least 5 years of experience in national account management
- Proven track record of meeting or exceeding sales targets
- Excellent knowledge of MS Office, particularly Excel and PowerPoint
Sample required national account specialist soft skills
- Strong communication and interpersonal skills
- Ability to negotiate and influence effectively
- Analytical mindset and problem-solving skills
- Keen attention to detail and accuracy
- Ability to work collaboratively in a team environment
National account specialist job description example 1
Goodyear national account specialist job description
IMMEDIATELY HIRING!!! - APPLY TODAY!!!
We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.
The National Account Sales Specialist`s role is to provide leadership of the dedicated account service and sales team at the assigned facility; which includes the safe and efficient delivery of quality services that exceed customer expectations. Responsibilities will include but not be limited to:
+ Servicing the volume of dedicated business through National Accounts agreements in an effective and efficient manner while balancing customer expectations that assure our readiness to service them. These duties include but not limited to Survey Cost per mile studies, Scrap Tire Analysis and Problem Resolution.
+ Soliciting unsold National Accounts.
+ Establishing processes and systems that fully address customer requirements.
+ Assuring service is performed on time and as specified by the customer.
+ Representing the company professionally through team image and service readiness at all times.
+ Picking up and delivering customer product.
+ Conducting Fleet surveys.
+ Maintaining delivery schedules that meet customer needs.
+ Managing National Accounts invoice processes.
+ Ensuring delivery receipts are completed error free to ensure location's financial returns.
+ Exercising proper maintenance of assigned Service Vehicle including appearance as on-board service equipment.
+ Complying with DOT regulations including driver's license for class of truck operated.
+ Following all driving rules.
+ Complying with OSHA regulations and safety requirements.
+ Wearing proper PPE, using cages, and following all other safety policies and procedures.
Requirements :
+ High School Diploma or GED preferred.
+ Associate's Degree or higher desired.
+ Prior experience in commercial tire service/repair work with customer interaction.
+ Demonstrated ability to work with little supervision.
+ Complete understanding of the use and application of all available information systems.
+ Thorough understanding of the National Account Process Manual and the competitive nature of the commercial tire industry.
+ Demonstrated safe working history and preventative behavioral focus.
+ Ability to view complex/conflicting data and identify problems and propose solutions or alternatives.
+ Ability to work within a high degree of accuracy under pressure.
+ Asset management systems and controls.
+ Ability to focus on objectives and goals rather than obstacles and barriers.
+ Able to work on multiple projects at the same time.
+ Ability to communicate business information through verbal/written communication.
+ Contribute to team environment.
+ Flexible, able to work extended hours including weekends; limited travel required.
GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYER
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.
The National Account Sales Specialist`s role is to provide leadership of the dedicated account service and sales team at the assigned facility; which includes the safe and efficient delivery of quality services that exceed customer expectations. Responsibilities will include but not be limited to:
+ Servicing the volume of dedicated business through National Accounts agreements in an effective and efficient manner while balancing customer expectations that assure our readiness to service them. These duties include but not limited to Survey Cost per mile studies, Scrap Tire Analysis and Problem Resolution.
+ Soliciting unsold National Accounts.
+ Establishing processes and systems that fully address customer requirements.
+ Assuring service is performed on time and as specified by the customer.
+ Representing the company professionally through team image and service readiness at all times.
+ Picking up and delivering customer product.
+ Conducting Fleet surveys.
+ Maintaining delivery schedules that meet customer needs.
+ Managing National Accounts invoice processes.
+ Ensuring delivery receipts are completed error free to ensure location's financial returns.
+ Exercising proper maintenance of assigned Service Vehicle including appearance as on-board service equipment.
+ Complying with DOT regulations including driver's license for class of truck operated.
+ Following all driving rules.
+ Complying with OSHA regulations and safety requirements.
+ Wearing proper PPE, using cages, and following all other safety policies and procedures.
Requirements :
+ High School Diploma or GED preferred.
+ Associate's Degree or higher desired.
+ Prior experience in commercial tire service/repair work with customer interaction.
+ Demonstrated ability to work with little supervision.
+ Complete understanding of the use and application of all available information systems.
+ Thorough understanding of the National Account Process Manual and the competitive nature of the commercial tire industry.
+ Demonstrated safe working history and preventative behavioral focus.
+ Ability to view complex/conflicting data and identify problems and propose solutions or alternatives.
+ Ability to work within a high degree of accuracy under pressure.
+ Asset management systems and controls.
+ Ability to focus on objectives and goals rather than obstacles and barriers.
+ Able to work on multiple projects at the same time.
+ Ability to communicate business information through verbal/written communication.
+ Contribute to team environment.
+ Flexible, able to work extended hours including weekends; limited travel required.
GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYER
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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National account specialist job description example 2
Kaiser Permanente national account specialist job description
The Sales/Account Management Support Specialist is responsible for performing all administrative duties that support the sales or marketing teams, as specified by the departments standard office routine, practices, procedures and instructions. The Sales Coordinator is accountable for providing administrative and sales support to the Sales Associates and Sales Executives to ensure maximum support to brokers and new employer groups. The Medicare Sales Coordinator is accountable for supporting the Sales Executive/Brokers in achieving business targets in an assigned territory. Reviews and processes all incoming leads, manages the appointment setting process, and assists the Sales Manager/Sales Executive with pre/post-sales support. Provide high quality customer experience to prospective customers/employers or other channel partners.
Essential Responsibilities:
+ Provide clerical support for the sales and account management team.
+ Respond to incoming phone calls and e-mail inquiries from various channels; screen and route calls appropriately; provide inquiry resolution.
+ Schedule meetings and maintain calendars as requested. Arrange conference rooms, conference calls and other meeting events.
+ Distribute meeting agendas and materials in advance of meeting.
+ Coordinate most administrative and logistical arrangements for team.
+ Review and distribute department mail.
+ Independently handle travel arrangements.
+ Arrange for audio-visual and teleconference equipment.
+ Track and compile expense receipts and prepare monthly expense reports.
+ Order office supplies, process purchase orders and invoice requests.
+ Photocopy, fax and file.
+ Typically prepares and formats multiple interoffice communications, e-mail, letters, reports, and confidential documents.
+ Screen e-mail and prepare appropriate basic correspondence on behalf of account managers and sales executives. Drafts standard/ recurring correspondence for account manager and sales executive approval.
+ Prepare and distribute meeting agendas.
+ Typically maintains databases, information systems and process requirements for the sales and account management team. Establish and maintain databases specific to the sales and account management team.
+ Complete data entry; format and produce standard reports.
+ Perform system activities in relation to packet orders, contract changes, and other activities not supported by the customer account team (CAT).
+ Track, monitor and reconcile data, collaborating with other dept staff.
+ Follow-up on action items to meet deadlines.
+ Typically serves as sales and account management liaison between the customer account team (CAT) and other internal departments and/or brokers.
+ Meet regularly with team to discuss and keep manager apprised of important issues and dept matters.
+ Effectively communicate to all levels of management, peers, and purchasers.
+ Communicate critical issues between customer account team and sales and account management team.
+ Assess urgency of situation and determine and executive appropriate course of action.
+ Work with internal KP departments to achieve a high level of purchaser satisfaction.
+ May coordinate and facilitate new member orientation.
+ If Medicare: Assist Sales Executive and brokers/customers with pre/post sales support and account implementation. Demonstrate adequate product, service and rating knowledge to effectively respond to broker/client issues. Reviews lead demographic data to ensure completeness and lead is qualified to enroll based upon Medicare eligibility, residence, and enrollment period.
Minimum Qualifications:
+ Associates degree OR two (2) years of experience in telemarketing, customer service in an office setting, claims, or marketing.
+ Minimum three (3) years of administrative experience.
+ Minimum one (1) year of experience in sales and marketing or the healthcare industry.
Preferred Qualifications:
+ Previous experience with business systems.
+ Working knowledge of and experience with employee group benefits, underwriting processes, healthcare products, and contracts.
COMPANY: KAISER
TITLE: Account Team Specialist II, National Accounts - West
LOCATION: Fremont, California
REQNUMBER: 1062775
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Essential Responsibilities:
+ Provide clerical support for the sales and account management team.
+ Respond to incoming phone calls and e-mail inquiries from various channels; screen and route calls appropriately; provide inquiry resolution.
+ Schedule meetings and maintain calendars as requested. Arrange conference rooms, conference calls and other meeting events.
+ Distribute meeting agendas and materials in advance of meeting.
+ Coordinate most administrative and logistical arrangements for team.
+ Review and distribute department mail.
+ Independently handle travel arrangements.
+ Arrange for audio-visual and teleconference equipment.
+ Track and compile expense receipts and prepare monthly expense reports.
+ Order office supplies, process purchase orders and invoice requests.
+ Photocopy, fax and file.
+ Typically prepares and formats multiple interoffice communications, e-mail, letters, reports, and confidential documents.
+ Screen e-mail and prepare appropriate basic correspondence on behalf of account managers and sales executives. Drafts standard/ recurring correspondence for account manager and sales executive approval.
+ Prepare and distribute meeting agendas.
+ Typically maintains databases, information systems and process requirements for the sales and account management team. Establish and maintain databases specific to the sales and account management team.
+ Complete data entry; format and produce standard reports.
+ Perform system activities in relation to packet orders, contract changes, and other activities not supported by the customer account team (CAT).
+ Track, monitor and reconcile data, collaborating with other dept staff.
+ Follow-up on action items to meet deadlines.
+ Typically serves as sales and account management liaison between the customer account team (CAT) and other internal departments and/or brokers.
+ Meet regularly with team to discuss and keep manager apprised of important issues and dept matters.
+ Effectively communicate to all levels of management, peers, and purchasers.
+ Communicate critical issues between customer account team and sales and account management team.
+ Assess urgency of situation and determine and executive appropriate course of action.
+ Work with internal KP departments to achieve a high level of purchaser satisfaction.
+ May coordinate and facilitate new member orientation.
+ If Medicare: Assist Sales Executive and brokers/customers with pre/post sales support and account implementation. Demonstrate adequate product, service and rating knowledge to effectively respond to broker/client issues. Reviews lead demographic data to ensure completeness and lead is qualified to enroll based upon Medicare eligibility, residence, and enrollment period.
Minimum Qualifications:
+ Associates degree OR two (2) years of experience in telemarketing, customer service in an office setting, claims, or marketing.
+ Minimum three (3) years of administrative experience.
+ Minimum one (1) year of experience in sales and marketing or the healthcare industry.
Preferred Qualifications:
+ Previous experience with business systems.
+ Working knowledge of and experience with employee group benefits, underwriting processes, healthcare products, and contracts.
COMPANY: KAISER
TITLE: Account Team Specialist II, National Accounts - West
LOCATION: Fremont, California
REQNUMBER: 1062775
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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National account specialist job description example 3
Sanofi US national account specialist job description
**Summary of Purpose/Major Responsibilities:**
The Key Accounts Specialist (KAS) is responsible in part for knowledgeably representing Sanofi Pasteur vaccines to influence vaccine decisions in immunization and non-immunization settings for targeted customers (including contracted Sanofi Pasteur health system accounts, Physician Buying Groups, FQHCs and large medical groups). The KAS (in coordination with the KAM) will be the key point of contact (in 5 key health systems identified by the KAMD) regarding complex vaccine operations that the buy/bill model creates. The KAS will also act in a support capacity to Specialty Sales regarding things such as reporting, analytics, and problem resolution. Lastly, the KAS will triage all requests from Field sales (VS/DSM) regarding pricing, contracting or the calculator for non-NAM/KAM ATI targets.
**Key Accountabilities:**
**Sales Performance:** 50%
+ Grow and maintain their current KAS book of contracted business. This includes their current KAS ATI (including HS Vax Value Contracts and small-medium Physician Buying Groups (PBG's).
+ Own and manage the relationship with contracted health systems. Frequently communicate with appropriate contacts, effectively deliver brand/customer marketing messages to grow and maintain the Sanofi Pasteur portfolio.
+ Monitor and communicate health system performance against contractual metrics.
+ Grow and maintain PBGs book of business, monitor and measure contract performance and proactively communicate performance to contract owners.
+ Act as an effective conduit between contract owners and appropriate Sanofi Pasteur personnel. Disseminate relevant information to contract owners and ensure all Sanofi Pasteur reps affected are informed.
**Top 5 Region Health System support:** 30%
+ In coordination with the KAM (who owns the contractual and promotional efforts in the HS) be the primary contact for the complex vaccine operations part of HS business that the buy/bill model creates. Requires specialized skill set for operational support including but not limited to: Complex pricing analysis, Flu shipping (STS), membership management, acquisitions (updating DEA/HIN), returns, pricing accuracy at W/D, UCRs, etc
**KAM Region Support and Field Sales (DSM/VS) Contracting Resource:** 20%
+ Assist KAMs with building of business reviews, calculator collaboration, aggregating data for PCTF, monitoring contract compliance and securing contract amendments.
+ Field Sales (DSM/VS) should triage regarding all things pricing, contracting or calculator related to the KASs
**Context of the job:**
+ Grow and maintain business by gaining frequent access (phone, zoom or face to face) with key contacts in KAS contracted accounts (health systems, FQHC, large medical groups and PBGs).
+ Key point of contact specializing in complex vaccine operational activities (in 5 large health systems per KAM Region as identified by the KAMD). Goal is to help relieve KAMs administrative burden that the buy/bill model creates. This reduction in KAM operational activity will allow KAMs more clinical selling which is critical during product launches.
+ Growing sales by driving consensus/agreement from key decision makers on vaccine preference
+ KASs to share business insights, challenges and solutions with key internal Sanofi Pasteur partners including Brand and Customer Marketing, CDA and Market Access.
+ Field Sales to first triage things related to contracting, pricing or calculator related to the KASs (not KAMs)
+ Understand and follow appropriate processes to drive problem resolution for designated National Accounts or Specialty Sales employees
**Education/Experience** **Requirements:**
+ BA/BS
+ 2+ years vaccine sales experience
+ Demonstrated ability to build and sustain customer business relationships with external and internal customers.
+ Knowledge and experience of developing and implementing an accurate business plan.
+ Preferred
+ A valid driver's license is required along with a record of safe driving
Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.
As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. All US based roles require individuals to be fully vaccinated against COVID-19 as part of your job responsibilities.
According to the CDC, an individual is considered to be "fully vaccinated" fourteen (14) days after receiving (a) the second dose of the Moderna or Pfizer vaccine, or (b) the single dose of the J&J vaccine. Fully vaccinated, for new Sanofi employees, is to be fully vaccinated 14 DAYS PRIOR TO START DATE.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
\#GD-SP
\#LI-SP
PDN
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
The Key Accounts Specialist (KAS) is responsible in part for knowledgeably representing Sanofi Pasteur vaccines to influence vaccine decisions in immunization and non-immunization settings for targeted customers (including contracted Sanofi Pasteur health system accounts, Physician Buying Groups, FQHCs and large medical groups). The KAS (in coordination with the KAM) will be the key point of contact (in 5 key health systems identified by the KAMD) regarding complex vaccine operations that the buy/bill model creates. The KAS will also act in a support capacity to Specialty Sales regarding things such as reporting, analytics, and problem resolution. Lastly, the KAS will triage all requests from Field sales (VS/DSM) regarding pricing, contracting or the calculator for non-NAM/KAM ATI targets.
**Key Accountabilities:**
**Sales Performance:** 50%
+ Grow and maintain their current KAS book of contracted business. This includes their current KAS ATI (including HS Vax Value Contracts and small-medium Physician Buying Groups (PBG's).
+ Own and manage the relationship with contracted health systems. Frequently communicate with appropriate contacts, effectively deliver brand/customer marketing messages to grow and maintain the Sanofi Pasteur portfolio.
+ Monitor and communicate health system performance against contractual metrics.
+ Grow and maintain PBGs book of business, monitor and measure contract performance and proactively communicate performance to contract owners.
+ Act as an effective conduit between contract owners and appropriate Sanofi Pasteur personnel. Disseminate relevant information to contract owners and ensure all Sanofi Pasteur reps affected are informed.
**Top 5 Region Health System support:** 30%
+ In coordination with the KAM (who owns the contractual and promotional efforts in the HS) be the primary contact for the complex vaccine operations part of HS business that the buy/bill model creates. Requires specialized skill set for operational support including but not limited to: Complex pricing analysis, Flu shipping (STS), membership management, acquisitions (updating DEA/HIN), returns, pricing accuracy at W/D, UCRs, etc
**KAM Region Support and Field Sales (DSM/VS) Contracting Resource:** 20%
+ Assist KAMs with building of business reviews, calculator collaboration, aggregating data for PCTF, monitoring contract compliance and securing contract amendments.
+ Field Sales (DSM/VS) should triage regarding all things pricing, contracting or calculator related to the KASs
**Context of the job:**
+ Grow and maintain business by gaining frequent access (phone, zoom or face to face) with key contacts in KAS contracted accounts (health systems, FQHC, large medical groups and PBGs).
+ Key point of contact specializing in complex vaccine operational activities (in 5 large health systems per KAM Region as identified by the KAMD). Goal is to help relieve KAMs administrative burden that the buy/bill model creates. This reduction in KAM operational activity will allow KAMs more clinical selling which is critical during product launches.
+ Growing sales by driving consensus/agreement from key decision makers on vaccine preference
+ KASs to share business insights, challenges and solutions with key internal Sanofi Pasteur partners including Brand and Customer Marketing, CDA and Market Access.
+ Field Sales to first triage things related to contracting, pricing or calculator related to the KASs (not KAMs)
+ Understand and follow appropriate processes to drive problem resolution for designated National Accounts or Specialty Sales employees
**Education/Experience** **Requirements:**
+ BA/BS
+ 2+ years vaccine sales experience
+ Demonstrated ability to build and sustain customer business relationships with external and internal customers.
+ Knowledge and experience of developing and implementing an accurate business plan.
+ Preferred
+ A valid driver's license is required along with a record of safe driving
Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.
As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. All US based roles require individuals to be fully vaccinated against COVID-19 as part of your job responsibilities.
According to the CDC, an individual is considered to be "fully vaccinated" fourteen (14) days after receiving (a) the second dose of the Moderna or Pfizer vaccine, or (b) the single dose of the J&J vaccine. Fully vaccinated, for new Sanofi employees, is to be fully vaccinated 14 DAYS PRIOR TO START DATE.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
\#GD-SP
\#LI-SP
PDN
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
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Updated March 14, 2024
Updated March 14, 2024