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Network support analyst skills for your resume and career
15 network support analyst skills for your resume and career
1. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Monitor and troubleshoot voice and data telecommunications network and associated equipment for circuit outages or other network/user errors.
- Worked part of an Emergency Recovery team to troubleshoot business critical services under strenuous conditions.
2. Switches
- Supported installation, configuration and administration of Cisco routers and switches in IT architecture of organization.
- Provided support during data center consolidation by decommissioning routers, switches and servers.
3. Routers
A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.
- Assist Customer Facing personnel with technical issues on Edge Routers and schedule On Site Work Force to repair layer 1 issues.
- Conduct large conversion effort to configure and move several bank offices to BGP data circuits on Cisco 3745 and 7400 routers.
4. Problem Resolution
A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.
- Ensured exceptional levels of problem resolution for end-users and documentation of pertinent calls.
- Use commercial and military-unique software to perform network engineering and problem resolution.
5. Firewall
- Worked on several remote-networking issues exclusively with the firewall and router personal.
- Resolved Firewall and network security issues in an Enterprise environment.
6. Network Support
- Managed multiple network infrastructure projects concurrently, which included interfacing with external and internal customers or vendor network support teams.
- Provided on-the-job training and performance monitoring of Network Support Technician staff.
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Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided second/third level technical support on a worldwide basis to customer sites where Cisco Unified Communications applications were deployed.
- Worked closely with technical support engineers to identify network issues and recommended solutions to these problems.
8. Tcp Ip
- Supported 10 based T thin net coax TCP IP Network* Implemented procedural changes that increased inventory control turns.
- Supported and maintained TCP IP Protocols, IP Routing, LAN/WAN, OSI Models and Layers,
9. Windows Server
- Created a repeatable patching process and administered OS vulnerability patches regularly to Windows servers.
- Worked with enterprise server platforms/IIS and Windows Server configurations.
10. Network Security
- Participated in team/IT departmental meetings to determine networking strategies, new installation/downtime, and updates on network security policies.
- Deployed and monitored network security through IOS Network Security configuration.
11. VoIP
- Network technologies supported include ATM, Frame-Relay, VoIP, FDDI, Ethernet and Token Ring, DDR, and TACACS.
- Deployed and modify QOS strategies on LAN and WAN equipment as needed when sites added VOIP to their data network.
12. Network Infrastructure
- Coordinated LAN/WAN connectivity installations and resolved technical issues for a 4-building complex resulting in a more reliable network infrastructure.
- Develop and implementation of new the technical documentation covering the network diagrams and Documentation of network infrastructure.
13. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Work in team environment with Linux System Administrators
- Installed and managed CVS (Win and Mac), Putty and various Linux virtual servers and images.
14. OSPF
- Installed and Supported IP Routing Protocol- OSPF, BGP, EIGRP capabilities and corresponding configuration.
- Configured and administered OSPF routing with multiple areas for networks between sites.
15. Lan
- Evaluated LAN hardware and software requirements and capabilities and made recommendations.
- Resolved a history of problematic network failure by troubleshooting LAN connections.
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What skills help Network Support Analysts find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What network support analyst skills would you recommend for someone trying to advance their career?
Kate Marek Ph.D.
Director and Professor, Dominican University
What type of skills will young network support analysts need?
Peter Dordal Ph.D.
Director for Information Technology, Loyola University Chicago
IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.
Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.
Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
List of network support analyst skills to add to your resume
The most important skills for a network support analyst resume and required skills for a network support analyst to have include:
- Troubleshoot
- Switches
- Routers
- Problem Resolution
- Firewall
- Network Support
- Technical Support
- Tcp Ip
- Windows Server
- Network Security
- VoIP
- Network Infrastructure
- Linux
- OSPF
- Lan
- DNS
- Lan Wan
- BGP
- Network Devices
- VPN
- DHCP
- Remedy
- TCP/IP
- Network Operations
- PC
- MPLS
- Ethernet
- VMware
- IP
- Juniper
- IOS
- Visio
- Network Equipment
- Desktop Support
- Network Troubleshooting
- Provisioning
- EIGRP
- Network Problems
- Network Issues
- Network Connectivity
- Unix
- Technical Issues
- Citrix
- Cisco Ios
- Cisco Asa
- Telecommunication
- OS
- NOC
Updated January 8, 2025
