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Operations agent skills for your resume and career

Updated January 8, 2025
4 min read
Operations agent example skills
Below we've compiled a list of the most critical operations agent skills. We ranked the top skills for operations agents based on the percentage of resumes they appeared on. For example, 14.8% of operations agent resumes contained logistics as a skill. Continue reading to find out what skills an operations agent needs to be successful in the workplace.

15 operations agent skills for your resume and career

1. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how operations agents use logistics:
  • Coordinated the logistics process with selected Service Providers and compared planned dispatches to actual outcomes and re-dispatched accordingly.
  • Supported high-level logistics operations for all air and ocean export/imports to ensure accuracy and efficiency.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how operations agents use data entry:
  • Ensured complete data entry of shipping and billing information for domestic and international packages.
  • Load planning, flight following; data entry, crew assistance, and report administration; SIDA escort privileges.

3. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how operations agents use faa:
  • Interpret FAA rules/regulations and Advisory Circulars to determine impact on airport compliance program.
  • Monitored FAA's Emergency Notification System and made proper notifications when alerted.

4. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how operations agents use windows:
  • Navigated multiple system programs simultaneously including the Microsoft Windows environment.
  • Fix client issues with Windows and OSX, virus removal, new PC setup, and installed new hardware and upgrades.

5. Computer System

Here's how operations agents use computer system:
  • Learned to communicate to various airport professionals using radios and computer systems.
  • Entered flight information into computer system.

6. Math

Here's how operations agents use math:
  • Register inventory Unload trucks Skills Used Time management General Math Skills Verbal Communication Customer Service Resolving Conflict Teamwork Client Relationships

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7. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how operations agents use tsa:
  • Certified Ground Security Coordinator, responsible for ground security and assuring operations follow security procedures per FAA/ TSA security mandates.
  • Worked closely in support of TSA and Airport Police to insure the safety and security of passengers and airport staff.

8. Ground Operations

Here's how operations agents use ground operations:
  • Coordinate gate assignments and communicate information with all ground operations and pilots.
  • Generated weight and balance and coordinated ground operations for hub operations.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operations agents use customer service:
  • Assisted and answered customer inquiries and other related customer service functions in order to improve customer satisfaction and operational excellence.
  • Completed inventory for operations bi-weekly to keep sufficient supplies on hand to facilitate customer service and expedite resolving issues.

10. Aircraft Weight

Here's how operations agents use aircraft weight:
  • Operated Del term and all areas of the ALIS application for load planning and aircraft weight and balance closeout.
  • Processed aircraft weight and data, Jet fuel reports, and ground equipment fuel usage reports.

11. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how operations agents use troubleshoot:
  • Provided basic telephone support to troubleshoot problems on all company supported systems and applications.
  • Worked closely with clients to troubleshoot, diagnose and complete repairs on computers and various electronics.

12. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how operations agents use security procedures:
  • Enforce airport regulations and security procedures by issuing citations and notice of violations.
  • Monitor and maintain ground security procedures and safety regulations.

13. Weather Reports

Here's how operations agents use weather reports:
  • Received and transmitted flight plans, weather reports, and related aircraft information to pilots, ground crew and flight dispatchers.
  • Collected weather reports for crew and station team members; handled station and radio communications traffic.

14. Check-In Process

Here's how operations agents use check-in process:
  • Worked with gate agents to expedite the check-in process, collecting boarding passes and/or data, and verifying boarding counts.
  • Conducted check-in process for customers, including the verification of personal identification and the tagging and handling of luggage.

15. Inbound Calls

Here's how operations agents use inbound calls:
  • Answered inbound calls, assisted customers with account information, set up service appointments, and assisted customers with technical support.
  • Answer inbound calls professionally, assist customers with troubleshooting mobile devices with errors.
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List of operations agent skills to add to your resume

Operations agent skills

The most important skills for an operations agent resume and required skills for an operations agent to have include:

  • Logistics
  • Data Entry
  • FAA
  • Windows
  • Computer System
  • Math
  • TSA
  • Ground Operations
  • Customer Service
  • Aircraft Weight
  • Troubleshoot
  • Security Procedures
  • Weather Reports
  • Check-In Process
  • Inbound Calls
  • Dangerous Goods
  • Irregular Operations
  • Air Freight
  • Belt Loaders
  • On-Time Performance
  • Administrative Functions
  • International Shipments
  • Ground Security
  • International Flights
  • Customer Inquiries
  • Customer Complaints
  • Customer Issues
  • Party Vendors
  • Flight Operations
  • CBP
  • Ground Service Equipment
  • Customer Accounts
  • De-icing
  • Air Traffic Control
  • Chat Support
  • Outbound Phone Calls
  • Balance Calculations
  • Escalation Process
  • Geek
  • Load Planning
  • Forwarders
  • Close Protection
  • LTL
  • FedEx
  • Outbound Flights
  • Flight Schedules

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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