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Operations support supervisor skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Xu Zhang Ph.D.,

Nina Woodard

Below we've compiled a list of the most critical operations support supervisor skills. We ranked the top skills for operations support supervisors based on the percentage of resumes they appeared on. For example, 13.8% of operations support supervisor resumes contained process improvement as a skill. Continue reading to find out what skills an operations support supervisor needs to be successful in the workplace.

15 operations support supervisor skills for your resume and career

1. Process Improvement

Here's how operations support supervisors use process improvement:

Exceeded customer expectations through focused process improvement initiatives including implementing surveys, team building practices and standard operating procedures.
Managed process improvements to increase unit productivity while ensuring quality of all unit initiatives in a high volume environment.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how operations support supervisors use customer service:

Acted as customer service liaison and worked to resolve issues when service requirements were not met or special services were required.
Managed daily operations of Customer Service, Shipping/Receiving, Parts, Data Entry, and Quality Control for regional repair center.

3. Support Operations

Support operations refer to a team responsible for helping other departments in an organization to improve productivity, work more effectively, oversee training and quality programs, and deliver better service to customers.

Here's how operations support supervisors use support operations:

Mitigated financial discrepancies by maintaining accurate accounting records and procuring supplies while managing the Support Operations budget with zero profit erosion.
Researched technical studies to support logistic and maintenance functions in support operations.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how operations support supervisors use payroll:

Managed a West Coast support team responsible for providing software support to internal users and external clients using various payroll products.
Monitored and assets the day-to-day financial operations of business unit (revenue invoiced/accrued, payroll, expenses and purchase orders).

5. Direct Reports

Here's how operations support supervisors use direct reports:

Hired, scheduled, trained, coached and educated direct reports to maintain expected standards.
Recruit, interview and train direct reports- built Spanish receptor program.

6. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how operations support supervisors use logistics:

Trained leadership on logistics synchronization processes; ensured that all areas could perform mission essential duties across all tactical logistical functions.
Supervised personnel on all technical matters related to administrative actions, strength management, training standards and logistics.

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7. Performance Metrics

Here's how operations support supervisors use performance metrics:

Improved warehouse employee productivity with strict adherence to aggressive performance metrics.
Assist in development and implementation of reports on a daily, weekly, and monthly basis to track performance metrics.

8. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how operations support supervisors use problem resolution:

Provided superior administration support to campus director, including correspondence, recruitment management events coordination, and problem resolution.
Supervised and directed State and contractor personnel responding to telecommunication service requests and problem resolution for 600+ State Agencies.

9. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how operations support supervisors use disciplinary actions:

Demonstrated abilities in resolving differences without conflict and well-versed at navigating through staff shortcomings and conducting appropriate disciplinary actions when needed.
Managed human resources and supervised employment activities, including: recruiting; hiring; performance evaluation; disciplinary actions and terminations.

10. Customer Support

Here's how operations support supervisors use customer support:

Provided Customer Support for new turn-ups, provisioning, corrective and preventive maintenance.
Facilitated inter-departmental communication to effectively provide customer support.

11. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how operations support supervisors use performance evaluations:

Provide consistent coaching and development to staff including ongoing training, quality monitoring and delivering employee performance evaluations.
Conducted performance evaluations and salary promotions on a monthly and yearly basis.

12. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how operations support supervisors use hr:

Procure personnel for operator staffing requirements by soliciting resumes, conducting interviews, coordinating with HR and outside placement firm.
Managed 15+ employees, focusing on coaching, career development, motivating, and enforcing HR policies.

13. Performance Standards

A performance standard is an expected level of quality that must be met for a process, procedure, or goal to be considered successful or complete. They can be found across a variety of industries including everything from product testing to educational testing.

Here's how operations support supervisors use performance standards:

Developed and implemented performance standards for on-line analysts.
Monitored warehouse performance standards and reconciliation reports.

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how operations support supervisors use windows:

Maintain proficiency in all aspects of technology including the latest Windows and Microsoft Office Suite Software.
Qualified on various Windows NT based collection and transcription systems to include WINRADIO.

15. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how operations support supervisors use sla:

Revamped 30 operation processes that were inefficient, resulting in increased productivity in meeting customer SLA's and objectives.
Reworked global infrastructure resulting in improved application stability, batch performance and SLA adherence.

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What skills help Operations Support Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on operations support supervisor resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What operations support supervisor skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young operations support supervisors need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

Do you want to know more?

List of operations support supervisor skills to add to your resume

The most important skills for an operations support supervisor resume and required skills for an operations support supervisor to have include:

Process Improvement
Customer Service
Support Operations
Payroll
Direct Reports
Logistics
Performance Metrics
Problem Resolution
Disciplinary Actions
Customer Support
Performance Evaluations
HR
Performance Standards
Windows

SLA
Equipment Maintenance
Management System
Performance Reviews
Performance Appraisals
ITIL
Customer Issues
Continuous Improvement
PC
Quality Standards
QA
Inventory Control
Training Programs
ISO

Direct Support
SharePoint
POS
Customer Care
FDA
Customer Complaints
Unix
Cost Savings
MIS
Leadership
Statistical Data
IVR
Technical Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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