Penn National Gaming jobs in Hobbs, NM - 2189 jobs

Hyatt Regency Tamaya Resort & Spa | Santa Ana Pueblo, NM Nestled on 550 acres along the Rio Grande with panoramic views of the Sandia Mountains, Hyatt Regency Tamaya Resort & Spa is a sanctuary where luxury meets legacy. Rooted in the rich cultural heritage of the Santa Ana Pueblo, our resort offers guests an unforgettable experience through heartfelt hospitality, locally inspired cuisine, and breathtaking event spaces. Hyatt is seeking a Finance Business Partner who thrives in an agile environment and champions cross-functional collaboration. Reporting directly to the General Manager, this pivotal role drives strategic financial planning and decision-making to elevate hotel performance and profitability Prime Location: Rio Rancho, NM Hyatt Regency Tamaya is located just minutes from Rio Rancho, one of the most celebrated communities in the United States. Named one of the Top 100 Best Places to Live in the U.S. by Livability in 2025 Ranked among the Top 25 Best Places to Live in the Southwest by Livability in 2024 Recognized by Fortune.com as one of the 50 Best Places to Live for Families in the U.S. in 2024 With its stunning natural beauty, affordable housing, and vibrant community, Rio Rancho offers an exceptional quality of life for professionals and families alike. About the Role As Director of Finance, you will serve as a strategic business partner to the General Manager and executive leadership, guiding strategic decision making and financial planning to drive the hotel's achievements and profitability. We're looking for someone who's curious, growth-minded, and passionate about building meaningful connections with stakeholders, colleagues, and guests alike. If you're ready to shape financial strategy that delivers on business priorities and stakeholder value, we invite you to join our journey. Leadership Expectations At Hyatt Regency Tamaya, our leaders are expected to: Champion Purpose and Values - Lead with integrity and uphold our commitment to excellence Experiment to Improve - Innovate and refine our financial strategies and operational processes Drive Impact - Ensure outstanding service and operational efficiency across all departments Develop Talent - Mentor and inspire a high-performing team, fostering growth and collaboration Key Responsibilities Financial Management Lead hotel accounting functions including budgeting, forecasting, capital planning, and month-end close Prepare and analyze monthly and annual financial statements; identify and implement corrective actions Oversee cash management and ensure timely, accurate reporting Coordinate year-end audits and manage external auditor relationships Internal Controls & Risk Ensure compliance with HMA terms, SOX requirements, and internal control policies Monitor industry trends and legislative changes to inform sound financial decisions Operational Leadership Mentor and develop finance, IT, and procurement teams Empower colleagues with financial insights to support operational excellence Foster a culture of innovation and adaptability Strategic Partnership Collaborate with department heads to optimize cost efficiency and revenue generation Build strong relationships with ownership representatives and key stakeholders Champion a growth mindset and agile thinking across the organization Our Values At Hyatt Regency Tamaya, we live by our core values: Respect Empathy Wellbeing Integrity Experimentation Inclusion We honor culture and tradition through authentic, heartfelt car, ensuring every guest experience is meaningful and memorable. Benefits & Career Growth Competitive salary and low-cost health, dental, and vision insurance (premiums as low as $80/month) Hyatt paid short and long-term disability and life insurance 401(k) with company match 12 complimentary room nights per year at Hyatt hotels worldwide Employee Stock Purchase Plan Up to 8 weeks of paid family bonding leave Access to world-class development programs and global career opportunities Why New Mexico? 358 days of sunshine Affordable housing and low cost of living Four mild seasons and stunning natural beauty Endless outdoor recreation, from hiking and skiing, to fishing and golf. Qualifications 5+ years of progressive hotel finance experience Degree in Accounting, Finance, Hospitality, or Business preferred but not required. Proficiency in Microsoft Office and financial systems

Club Pilates Nob Hill Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community. Class formats target a wide range of clients' needs - from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 700 territories throughout the United States and continues to expand internationally. Its 450+ instructors provide over 6 million workouts a year to tens of thousands of members. For more information, visit ******************* POSITION: The purpose of the General Manager is to manage the studio overall. The primary focus is directing sales representatives with new membership sales by bringing new members to the studio and booking them into Intro classes. The General Manager also has the role of creating a positive welcoming environment, overseeing studio cleanliness/maintenance & retaining current members. Pilates fitness knowledge or background is preferred but not required. The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. REQUIREMENTS: STRONG leadership qualities - this includes personal drive, initiative & organizational skills Strong ability to confidently sell to clients Comfort working with budgets, payroll, revenue and forecasting Effective critical thinking and problem solving skills Successful time management 2+ years of retail/service sales or fitness sales experience Excellent communication and strong customer service skills Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training Solid writing and grammar skills Ability to learn and use the Club Ready software system Social media savvy and knowledge of site maintenance and relevant postings Ability to take quality photographs Ability to stand or sit for up to 8 hours throughout the workday Must be fluent in English and have excellent communication skills via in person, phone and email Highly organized, proficient in data management Must be able to work under pressure and meet tight deadlines Professional, punctual, reliable and neat Strong attention to detail and accuracy Trustworthy and ability to handle confidential information Ability to work harmoniously with co-workers, clients and the general public Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices Must have proficient computer skills Daily and/or occasional travel may be required Career commitment - no outside professional/educational pursuits while holding this position PREFERRED REQUIREMENTS: AED/CPR Certified Associate's Degree or higher education degree RESPONSIBILITIES: Execute sales process of lead generation, follow up, and close Ability to create monthly planning for sales goals and team focus Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants Maintain a high level of personal sales production Assumes responsibility for developing selling skills Mentor, encourage and motivate sales representatives to meet sales goals Book quality appointments to achieve monthly sales quota Emphasize and enforce objectives of the club as a fitness and wellness provider Present available services to current or prospective members Create and maintain the work schedule for sales representatives Flexibility to be the front desk first responder - cover shifts and vacancies from sales representatives Coordinate disciplinary actions of employees with Director Provide weekly data reports Attend & participate in the weekly coaching/training appointments from corporate Maintain & schedule all studio social media postings Take frequent photographs of members and studio activities Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club Oversee and maintain the cleanliness and organization of the studio Other duties as assigned COMPENSATION & PERKS: This position offers a very competitive hourly wage; based on experience. Additional bonuses can be earned for achieving studio goals. Commission paid on sales. Opportunity for bonus based on performance. Free Pilates classes. Opportunities for growth within the studios including additional sales and management positions. Job Type: Full-time Work Location: On-Site Pay: From $18-$24/hr Expected hours: 35 hours per week Benefits: 401(k) matching Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Shift: Evening shift Morning shift Application Question(s): How many years of Sales experience do you have? Education: Associate (Required) Experience: Sales: 2 years (Required) Supervising: 1 year (Required) Customer Service: 3 years (Required) Shift availability: Day Shift (Required) Night Shift (Required)

Description WORK, PLAY & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $16.00 - $19.00 DOE plus benefits. Located in Taos, NM. Working out of our El Monte Sagrado. Essential Duties and Functions/Responsibilities/Tasks: Maintain a high level of positivity and professionalism with guests, team members, and external partners. Upkeep the landscaping, plants, and other grounds elements. Interest in horticulture or plant-based knowledge. Install, maintain, and repair irrigation systems including valves, controllers, piping, wiring rotors, spray heads, drip tubing, bubbles, etc. Maintain parking lots, walkways, and entryways, including snow and ice removal as needed. Ensure that all work activities conform to all safety, sanitation, and health regulations and policies. Benefits: Part-time employees receive: Dental, Vision and 401k! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k! Requirements 1 years of grounds maintenance or construction experience required. Frequent walking, standing, climbing, lifting, stooping, or carrying of equipment and materials may be required; conditions could include outdoors, indoors, and confined spaces. Ability to push/pull/lift/carry up to 50 pounds. May be exposed to extreme or variant temperatures, high and precarious locations, moving mechanical parts, and vibrations. Ability to work a flexible schedule, including long hours, nights, weekends, and holidays. Must have current, unrestricted driver's license and be able to maintain company group insurance. NM Safe Certified Business, Inspiring Our Communities, & Celebrating Local Artisans. Full Job Description provided at Interview. Heritage is an Equal Opportunity Employer. Salary Description $16-$19 Hourly

About the Role: The Buca Utility/Dishwasher at Albuquerque, plays a crucial role in maintaining the cleanliness and efficiency of our kitchen operations. This position ensures that all dishes, utensils, and kitchen equipment are sanitized and ready for use, contributing to the overall dining experience of our guests. The Utility/Dishwasher will also assist in maintaining a clean and organized kitchen environment, which is essential for food safety and compliance with health regulations. By effectively managing the dishwashing area, this role supports the culinary team in delivering high-quality meals in a timely manner. Ultimately, the success of this position directly impacts the restaurant's reputation and customer satisfaction. Minimum Qualifications: Ability to read and follow instructions. Experience in a food service environment is preferred. Physical ability to lift and carry heavy items. Willingness to stand for extended periods of time. Preferred Qualifications: Previous experience as a dishwasher or in a similar role. Knowledge of food safety and sanitation practices. Responsibilities: Wash and sanitize all dishes, utensils, and kitchen equipment in a timely manner. Maintain cleanliness and organization of the dishwashing area and kitchen. Assist in food preparation and other kitchen tasks as needed. Follow all health and safety regulations to ensure a safe working environment. Support the kitchen team by providing necessary items and maintaining stock levels. Skills: The required skills are essential for the daily operations of the kitchen. Basic reading skills are necessary to understand safety instructions and sanitation guidelines. The ability to lift and carry heavy items is crucial for transporting dishes and supplies efficiently. Standing for extended periods is a common requirement, as the role involves continuous movement in a fast-paced environment. Flexibility in scheduling allows the Utility/Dishwasher to adapt to the restaurant's needs, ensuring that all tasks are completed promptly and effectively.

Job DescriptionHuman Resources Assistant ???? Laguna Development Corporation | Full-Time | Onsite Be the face of HR. Support people. Keep operations moving. Laguna Development Corporation is seeking a Human Resources Assistant to support daily HR operations, recruitment, and compliance. This role is ideal for someone organized, professional, and passionate about supporting employees in a fast-paced environment. What You'll Do Welcome employees and visitors at the HR front desk Support hiring, onboarding, HRIS updates, and employee records Assist with background checks, licensing, and compliance Provide excellent customer service and administrative support What We're Looking For 1+ year HR or administrative experience HRIS experience preferred Strong communication and organizational skills Professional, dependable, and team-oriented Requirements Pass pre-employment drug/alcohol screening Obtain and maintain a Gaming License Valid New Mexico driver's license ???? Apply today and support the people behind our success.

Company DescriptionJobs for Humanity is partnering with DISH to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: DISH Job DescriptionDepartment Summary Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience is paying off: in 2023, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the sixth year in a row. Job Duties and Responsibilities What's in it for you? Guaranteed promotion after 6 months with a $1.00 per hour pay increase! Performance Incentives with the potential for up to $6,400 in your first year and $9,100 each following year! Paid training, paid time off & paid holidays 4-day work week with opportunities to work overtime Medical, Dental, Vision and Life Insurance packages and Health Savings Account Free DISH TV programming at a value of $114.99/month at your home, plus deeply discounted Sling TV and Boost Infinite phone plans 401(K) with company match & Employee stock purchasing program (ESPP) Tuition Reimbursement DISH-supplied van, tools, and uniforms Our greatest benefit is opportunity with over 400 of our current technician leadership starting as a technician. If you have grit and tenacity, you will grow quickly at DISH! Performance based promotions include an automatic 5% pay increase at level 2 and 10% at levels 3 and 4. What will you be doing? As a Field Technician, you will be representing DISH in customers' homes daily. We build our value by simplifying lives and using the DISH install to consult homeowners on their infinite smart home possibilities. Skills, Experience and Requirements All technicians must have: Aptitude to build rapport quickly. We want you to have a great time servicing our clients Ability to work at heights, including ladders up to 40 feet, and in all weather conditions Ability to lift over 70 lbs A valid driver's license in the state you are seeking employment with a driving record that meets DISH's safety standard Travel may be required Salary Range Compensation: $18.50/Hour Compensation and Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

Casino Shift Manager Monitor dealer and customer gaming activity on an assigned group of tables. Major Responsibilities/Activities: Monitor guests and employees during table game play. Greets guests in friendly, courteous and professional manner. Monitors customer transactions. Motivates and manages a culturally diverse table games staff. Trains dealers and evaluates job performance. Monitors floor activity, protects the pit bankroll, the playing public and the casino's assets. Initiates and supervises table games fills and credits. Opens and closes table chip bankrolls. Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31), for the Table Games and Card Games Department. Rates table games customer play and identifies high dollar action. Settles customer disputes in the table games pit. Performs basic administrative duties as assigned by the Table Games Shift Manager. May assume a dealer's duty, as necessary. Calculates winnings to verify payment made by dealer. Adheres to all regulatory, departmental and casino policies and procedures, and to the casino ICS. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associate Degree or four years experience in similar position with a minimum of two years dealing experience may be substituted. Supervisory experience preferred. Excellent interpersonal, customer service and communication skills. Bi-lingual and multi-cultural experience preferred. Computer proficiency with Microsoft Word and Excel software. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintains a strict level of confidentiality regarding company information. Strong numerical or statistical aptitude. Strong mathematical skills. Proven ability to provide outstanding customer service. Must be a Team Player. Pleasant, polite manner for dealing with the public as well as staff. Good customer service, verbal and written communication skills. Display strong verbal and written communication skills Proven ability to handle conflict situations Proven ability to multi-task in a high energy, customer oriented environment Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear. Must be able to work various hours, as needed, including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift up to 25 pounds. Must be able to handle stress effectively. Stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hears. Must be able to walk and stand for extended periods of time Must be able to work at a fast pace and in stressful situations. Physical ability to safely perform the essential job functions of the position. Equipment Used: Traditional office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our franchise organization, PJuarez Enterprises, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! Golden Corral restaurants are currently accepting applications for the opportunity to join our team with our family buffet restaurant chain with nearly 500 company and franchise restaurants located across the United States. Come be a part of our team while contributing to our vision "To be the leader in family dining by making pleasurable dining affordable to every guest, at every restaurant, every day." Golden Corral restaurant Co-worker positions consist of Bakers, Buffet Attendants, Bussers, Catering, Guest Experience Attendant, Grill, Fry, and Hot Cooks, Line, Local Store Marketing Coordinator, Host/Cashier, Prep Person, ProStart Intern, Meat Cutter, Utility Person, and Servers. Opportunities may vary based on location. If a current position is not available at a location in which you are interested, your information will be retained for future consideration. As a new Co-worker, you will begin orientation and practice in one skill position and can track your own progress to becoming certified in this position. After being certified in a position, Co-workers may cross-train in other skill positions as part of our FastTracks training program. It's this camaraderie and team spirit that makes working here so rewarding. There are plenty of other rewards for full or part-time employees too including: Great pay Flexible schedules Fun, friendly team environment Training aimed at advancement Recognition for achievement We value the diversity of our employees, franchisees, guests and suppliers by demonstrating respect for the individual and providing a meaningful, inclusive team environment where everyone has an equal opportunity to be successful and productive. Thank you for your interest in Golden Corral. Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying. The job posting listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Golden Corral Corporate.

Schulte Companies is seeking an energetic, experienced, and hands on Front Office Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Monitors daily status of rooms, rates, discount rates and packages. Maintains current list of available rooms for walk situations. Coordinates blocking of rooms. Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations Ensures recognition of employees is taking place across areas of responsibility. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures staff communicates effectively with the Housekeeping team. Maintains productive relationship with Valet Parking provider. Regularly reviews department budget to meet budgeted wages and general expenses. Checks printed registration cards against information on arrival report and rectifies any discrepancies. Ensures prompt and courteous service to guests. Pre-registers guests according to standards. Completes and monitors employee schedule. Monitors VIP arrivals. Keeps track of rooms to ensure accurate status and readiness for check-in. Hires, coaches and disciplines direct reports. Interacts positively and professionally with guests to resolve issues. Acts as Manager on Duty as required. Works nights, weekends, and holidays as necessary. Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.) Minimum of High School education, post-high school education preferred Must have knowledge of Opera KNOWLEDGE, SKILLS AND ABILITIES Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills In-depth knowledge of hotel Front Desk operations *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Job Description The Utility position is responsible for maintaining the cleanliness and organization of all kitchen areas, service ware, and equipment to ensure a safe, efficient, and sanitary operation. Duties include washing dishes, utensils, and cookware; cleaning floors, walls, and kitchen facilities; managing waste and recyclables; and operating kitchen machinery such as dishwashers and compactors. The role requires adherence to company policies and safety standards while supporting a positive and respectful work environment. Employees are expected to maintain professionalism, communicate effectively with staff and management, and perform assigned tasks efficiently, even in a fast-paced setting with heavy workloads. This position requires physical stamina, including frequent standing, bending, lifting, and moving items up to 50 pounds. The ideal candidate is dependable, team-oriented, and able to work flexible hours, including weekends and holidays. A high school diploma or GED and prior food service experience are preferred. The work environment involves exposure to heat, cold, noise, and occasional fumes, requiring proper protective clothing and adherence to safety procedures. While there are no supervisory duties, the Utility plays a vital role in supporting overall kitchen operations and maintaining cleanliness standards.

About the Role: The Buca Take Out position at Albuquerque is essential for ensuring that our customers receive their orders accurately and promptly. This role involves managing the take-out process, from preparing orders to packaging them for delivery. The successful candidate will be responsible for maintaining high standards of food safety and quality while providing excellent customer service. Additionally, this position requires effective communication with kitchen staff to ensure that all orders are fulfilled correctly. Ultimately, the goal is to create a seamless take-out experience that encourages repeat business and enhances customer satisfaction. Minimum Qualifications: High school diploma or equivalent. Previous experience in a food service or customer service role. Preferred Qualifications: Familiarity with food safety regulations and best practices. Experience with point-of-sale systems. Responsibilities: Prepare and package food orders for take-out customers according to established standards. Communicate effectively with kitchen staff to ensure timely and accurate order fulfillment. Maintain cleanliness and organization of the take-out area, adhering to health and safety regulations. Provide exceptional customer service by addressing customer inquiries and resolving any issues that may arise. Process payments and manage cash handling procedures accurately. Skills: The required skills for this position include strong communication abilities, which are essential for interacting with both customers and kitchen staff. Attention to detail is crucial when preparing and packaging orders to ensure accuracy and quality. Customer service skills will be utilized daily to create a welcoming environment and address any customer concerns effectively. Time management skills are important for handling multiple orders efficiently during peak hours. Preferred skills, such as familiarity with food safety regulations, will enhance the candidate's ability to maintain a safe and compliant work environment.

The Maintenance Supervisor is responsible for the supervision of the facilities department who perform service and repairs in the areas of general maintenance, plumbing, carpentry, painting, plastering, machine servicing or electrical servicing to the casino hotel facility. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Promotes good interdepartmental relations within the Santa Ana Star Casino Hotel team members. Supervise facilities department during their shift including hiring, training, mentoring, scheduling, rating performance, conducting discipline and rewarding/acknowledging performance in order to maintain efficient and effective operations of the facilities department. Schedule work orders received from various departments. Inspects work of facilities staff to ensure quality of work. Assist Facilities Manager in upcoming projects or programs Oversee projects and construction on new and existing areas throughout the facility. Minor repairs on all heating and air units. Responsible for oversight of the appearance of the outside walkways, portal areas and parking lots. Responsible for maintenance and repairs of all furnishings needed in the facility. Responsible for overseeing the de-icing of walkways and removal of snow from designated customer and employee areas. Keep the Facilities Manager up-to-date on all personnel issues. Assure that facilities department is following all safety policies and protocols for performing work. Train staff on the proper use of chemicals, maintain all MSDS sheets and maintains staff awareness of hazardous materials/chemicals. Works closely with other departments to provide support services as required to ensure successful events. Performs other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School diploma or GED. One-year maintenance supervisory experience preferred. Must possess and maintain a valid State of NM driver's license. Strong written and verbal communication skills. Must be able to write, speak and understand English. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license. Essential Mental Functions: Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding customer service Proven ability in working with outside vendors and contractors. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Essential Physical Functions: While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Ability to use electronic equipment including computers, adding machines and calculators. Must be able to work various hours, including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 50 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary materials and documents. Must be able to stand and walk for a long duration of time. Must be able to work in inclement weather. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment and outdoors during various weather conditions.

Core Values & Expectations: . * Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. * Always be honest. Admit mistakes, learn from mistakes, and move forward. * Demonstrate an ability to accept constructive criticism and guidance from supervisors. * Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. * When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: * Greets guests in a friendly, professional and welcoming manner. * Notifies direct supervisor of any irregularities to maintain security of their area and casino. * Educates players on the proper rules and procedures. * Imputes betting information correctly into computer. * Verifies winning tickets for guests. * Maintains and verifies a cash bank. * Accepts money and gives ticket and change to guests. * Maintains and updates the betting sheets. * Maintains a clean and neat playing area for the guest. * Adheres to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws. * Follows all cash handling and exchange procedures provided for accuracy and thoroughness. * Remains current on federal currency reporting requirements (Title 31) as it relates to player activity. * Follows the Santa Ana Star Casino Hotel core values. * Performs other duties as assigned. Minimum Requirements: * Preference to qualified Santa Ana Tribal members. * Must have a working knowledge of all sports and be able to intelligibly discuss sporting events with guests. * High school diploma or GED required. * Ability to work weekends, holidays and overtime as needed by operations. * Six months to one-year experience in a customer service environment. * Professional appearance * Bi-lingual and multi-cultural experience preferred * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a SASCH Key Gaming License Essential Mental Functions: The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Good guest service, verbal and written communication skills * Ability to clearly communicate conflict situations to supervisory personnel * Must be able to compute payouts rapidly and for extended periods of time Essential Physical Functions: The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear. * Must be able to lift up to 25lbs * Must be able to walk and stand for extended periods of time * Physical ability to safely perform the essential job functions of the position. Equipment Used: * Basic Computer skills * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Job Description The Cage Cashier is responsible for handling guest monetary transactions at an assigned window, maintaining an accurate cash drawer, and delivering outstanding customer service. This includes processing check cashing, redeeming gaming vouchers, handling currency exchanges, completing required financial logs (such as CTR, SAR, and MTL), and ensuring all transactions comply with company policies and gaming regulations. The role requires precision in money handling, use of counting equipment, and the ability to work under pressure, including weekends and holidays. Cage Cashiers are expected to uphold Laguna Development Corporation's values by acting professionally, maintaining a positive attitude, and supporting a team-oriented environment. The position involves physical tasks such as standing for long periods and lifting up to 25 lbs., as well as mental demands like performing complex math and organizing work efficiently. A high school diploma or GED is preferred, along with at least three months of cashiering experience. Candidates must pass a drug screening, obtain a gaming license, and maintain Title 31 Certification.

Core Values & Expectations: . Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Major Responsibilities/Activities: Greets and attends to guest's needs in a friendly, professional manner. Prepare drinks with proper portions and ingredients. Operates cash register, handling all beverage sale transactions. Monitors alcohol consumption and maintains respectful control of customers conduct. Maintains a well-stocked bar. Minimum Requirements: Preference is given to qualified Santa Ana Tribal members. High school diploma or GED. Obtain a New Mexico liquor server's license and a Food Handlers card within 90 days of hire. Must be able to work any scheduled hours and shifts, including nights, weekends, and holidays. Ability to communicate in a clear and concise manner. Bi-lingual and multi-cultural experience is preferred. Must possess excellent interpersonal skills. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided with a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided with a smartphone of the company's choice, through a payroll deduction program. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Proven ability to multi-task. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is frequently required to stand for extended periods of time, walk, turn, bend, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear. Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Must be able to work well in fast paced, customer-oriented environment. Physical ability to safely perform the essential job functions of the position. Equipment Used POS Standard commercial bar and restaurant equipment. Smartphone Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees' duties are performed indoors in a climate-controlled non-smoking environment.

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Consistently provides exceptional check-in and check-out guest experience. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members. Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Accurately and efficiently processes hotel reservations, registrations, and settlements. Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction. Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless. Ensures every guest interaction is courteous and informative without any exception. Remains exceptionally calm and focused to guest needs including being under high stress interactions. Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced. Follows the established policy and procedures in regards to review of balances and credits and adjusts and settles guest accounts. Responsible for posting charges, settling folios resolving due-outs, and completing express check outs. Receives checks, debit, and credit cards in payment, and obtains proper approval and authorization. Maintains knowledge of the property, community, to and from directions, and special events. Keeps all guest and non-published department information confidential. Takes personal responsibility for delivering excellent guest experience. Welcomes corrective and/or constructive feedback. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or GED required. Must be 21 years or older. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work schedule flexibility consistent with needs of the business. Must be able to attend all required staff meetings and training sessions. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Job Description Deli Cook Reports To: General Manager Supervises: N/A The Deli Cook will be responsible for preparing, cooking, and serving high quality deli items, ensuring a positive customer experience, and maintaining cleanliness and food safety standards. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Prepare and cook a variety of deli items such as sandwiches, salads, wraps, and hot foods in a timely and efficient manner. Ensure all food products meet quality and safety standards, including proper handling and storage of food. Assemble and package deli items for customers, ensuring accuracy and presentation. Operate kitchen equipment such as grills, ovens, fryers, and slicers safely and efficiently. Maintain cleanliness of workstations, cooking equipment, and deli display areas. Follow all health and safety guidelines, including sanitation practices, temperature checks, and proper food storage. Assist with inventory management, including ordering, receiving, and stocking deli products as needed. Provide excellent customer service by responding to customer orders, answering questions, and ensuring satisfaction. Assist with other kitchen duties and store tasks as required. Supervisory Responsibilities There are no supervisory responsibilities for this position. Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or equivalent; Previous experience in a kitchen, deli, or foodservice environment preferred but not required; Ability to follow recipes and instructions accurately; Knowledge of food safety and sanitation standards; Strong communication and customer service skills; Ability to work in a fast-paced environment and multitask effectively; Flexibility to work varying shifts, including nights, weekends, and holidays. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

Front Desk Phone Operator Reports To: Front Desk Manager and Supervisor Supervises: N/A This position requires greeting guests who calls and offering them any assistance they may request. Must have thorough knowledge of Inn of the Mountain Gods Resort and Casino and be able to communicate information to guests and to other Departments. Front desk operator is responsible for answering and handling all incoming calls, directing guests when needed, and handing each stage of a hotel stay, from reservations, to arrival, to departure and all aspects of customer service. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Provides all services of the Front Office; including, but not limited to: lost luggage stateroom changes, lost and found service, printing and issuing guest receipts Answers inquires pertaining to Front Office services and general information. Responds to guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Takes ownership of guests concerns, by following-up and ensuring complaints are resolved to the guest's satisfaction. Maintains Guest Resolution Log. Maintains knowledge of the resort such as; regular events and special functions by reviewing all available sources in order to provide guests with accurate information to answer questions and handle special requests. Is aware of, and/or acquires the necessary knowledge to comply with the resorts standard operation, in order to assist guest's inquires. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by IMG employee occupying this position. IMG employees will be required to perform any other job-related duties assigned by their supervisor or management. This position is responsible for indirect cost containment through the proper use, handling and maintenance of records, reports, documents, and equipment. Ensures that guests are charged for pertinent special requests and services. Supervisory Responsibilities N/A Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High School Diploma or GED. Minimum of six months hospitality experience in a hotel or resort. Very strong communication, problem solving, decision making, and interpersonal skills; Superior customer service, teambuilding and conflict resolution skills; Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction; Basic computer software skills required; Possess a good understanding of numbering flow “Debits/Credits”, adjusting entries and correction. Physical Demands The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

Inn of the Mountain Gods Resort and Casino VIP Host Reservations Agent Reports To: Executive Casino Host & Executive Player Development Manager Supervises: N/A The VIP Host Reservations Agent is responsible for handling inbound reservation requests from high-value patrons referred by the outbound call center. This position ensures accurate hotel bookings, coordinates dining reservations, and provides information on resort amenities while maintaining exceptional service standards. The agent uses Synkros and Visual One systems to manage reservations and player data, supporting revenue growth and guest satisfaction. Performs other duties as assigned for the success of the organization. Key Responsibilities and Performance/Behaviors Ability Demonstrates hospitality behaviors and IMGR&C performance standards. Understands how to access and use Synkros and Visual One for reservations. Communicates effectively with guests and internal departments. Takes ownership of guest inquiries and ensures timely resolution. Performance Meets conversion and revenue goals for Host bookings. Responds quickly to guest needs and adapts to changing priorities. Maintains accuracy in all reservations and CRM entries. Behavior Upholds IMGR&C values (A-P-A-C-H-E) in all interactions. Maintains a positive, professional attitude with guests and team members. Service Provides exceptional service to VIP Hosted guests. Coordinates dining reservations and communicates special requests to appropriate departments ( when appropriate). Escalates hosted guest inquiries to assigned Casino Host promptly. Professionalism Meets appearance standards and supports IMGR&C's reputation. Attendance Adheres to attendance policies and scheduled shifts (8:00 AM - 8:00 PM). Communication Shares accurate information with guests and team members. Reports guest feedback and issues to supervisors promptly. Teamwork Collaborates with Casino Hosts, Hotel Operations, and other departments to ensure seamless guest experiences. Essential Duties and Responsibilities Complete hotel reservations for VIP guests using Visual One and Synkros. Verify player eligibility for promotions; escalate comp requests to Casino Host. Coordinate dining reservations and provide information on resort amenities. Maintain accurate records in CRM systems. Support outbound call center campaigns by converting referrals into confirmed bookings. Uphold all regulatory, departmental, and casino policies. Education and/or Experience Requirements High School Diploma or GED required. Must be 21 years or older Must be able to obtain and maintain a gaming license. (2) Hospitality or reservations experience preferred; casino experience a plus. Strong phone and customer service skills. Bilingual (English/Spanish) preferred but not required. Proficient in Microsoft Office and hospitality systems. Physical Demands Frequent sitting, typing, and phone use. Occasional lifting up to 25 lbs. Work Environment On-site position in a fast-paced, high-volume environment. Exposure to second-hand smoke and high-stress situations.