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Phone technician skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical phone technician skills. We ranked the top skills for phone technicians based on the percentage of resumes they appeared on. For example, 21.6% of phone technician resumes contained customer service as a skill. Continue reading to find out what skills a phone technician needs to be successful in the workplace.

15 phone technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how phone technicians use customer service:
  • Answered incoming calls and provide excellent customer service * Walked customers through necessary troubleshooting to resolve technical issues
  • Interacted with customers as needed, providing exceptional customer service.

2. Cell Phones

It has many names like mobile phone, cell phone, handphone, cellular phone, or handphone, sometimes shortened to simply mobile, is a portable telephone that can receive and make calls over an (RF) radio frequency network even when the user is not stationary. To simplify, a cell phone is a device with access to a cellular radio system enabling it to be operated over a wide area, while the user remains within a telephone service area.

Here's how phone technicians use cell phones:
  • Repaired and serviced cell phones by replacing broken screens, bad cables, and software glitches.
  • Performed software upgrades to cell phones to correct manufacturer's glitches and optimize device performance.

3. Phone System

Here's how phone technicians use phone system:
  • Programmed and installed phone systems throughout Ohio, Pennsylvania and Michigan for local and national accounts.
  • Used troubleshooting techniques to repair, upgrade and maintain computer hardware and software and phone system.

4. VoIP

Here's how phone technicians use voip:
  • Managed configurations, deployment, installation, maintenance, and upgrade of Cisco VoIP phones and soft phones.
  • Set up VOIP applications, virtual IP's, connecting systems in different offices around the country.

5. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how phone technicians use windows:
  • Provide assistance for windows XP, 2000, vista, and windows 7 for internet use.
  • Provided Windows 7 expertise for large scale migrations, desktop optimization and core infrastructure deployments.

6. Cellular Devices

Here's how phone technicians use cellular devices:
  • Repaired cellular devices, assisted management in shipping, packaging and receiving customer orders through major online retailers.
  • Check inner workings of LG brand cellular devices before shipping to stores and valued customers.

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7. IPhone

Here's how phone technicians use iphone:
  • Handle inbound calls to assist customers who have specific inquiries about their Apple iphone, Apple products or their account.
  • Worked as an iphone technician at Apple Company for one year.

8. Inbound Calls

Here's how phone technicians use inbound calls:
  • Answered inbound calls from internal and external customers, analyzed and researched customer billing problems and processed necessary adjustments.
  • Resolved customer's problem or issues with their I-phone via inbound calls and also escalating Customer's issue via outbound calls.

9. Phone Issues

Here's how phone technicians use phone issues:
  • Assist end-users with all aspects of telephone issues including training, implementation, troubles and moves, adds and changes

10. Trouble Calls

Here's how phone technicians use trouble calls:
  • Schedule Field Tech trouble calls for multiple issues that cannot be resolved.
  • Completed all certifications including defense driving course Completed daily trouble calls and Installs Communicated and educated customers on a daily basis

11. IP

An IP - Internet Protocol is a unique number assigned to all devices connected to information technology, such as printers, routers, modems, etc. Each device or domain that connects to the Internet is assigned an IP address, and as packets are directed to the IP address attached to them, the data goes where it is needed. IP addresses are the identifier used to send information between devices on a network. They contain location information and make devices accessible for communication.

Here's how phone technicians use ip:
  • Supervised and trained 65 technicians in the installation and service of Voice Over IP Product and conducted computer training classes.
  • Completed Cisco Call IP Telephony & Cisco 3810/26XX/36XX Voice over (VoX) Configuration classes on 5/04.

12. Electronic Devices

Electronic devices are instruments used to control the flow of electrical currents for information sharing and system control. These devices are usually small in size and come in bundles of integrated circuits. The most prominent examples are transistors and diodes. Following are some examples of electronic devices; computers, laptops, mobile phones, remotes, and cameras.

Here's how phone technicians use electronic devices:
  • Performed high quality repairs and refurbishment of electronic devices: phones/tablets/laptops.
  • Diagnosed and performed repairs on electronic devices, primarily smart phones, and tablets.

13. Technical Issues

Here's how phone technicians use technical issues:
  • Assisted customers with setup of devices and troubleshoot technical issues.
  • Assist customers with technical issues with laptops and mobile devices.

14. Samsung

Here's how phone technicians use samsung:
  • Diagnose and repair Samsung and Apple phones and tablets using micro tools.
  • Experience troubleshooting and repairing Motorola, Samsung, LG, Nokia, Kyocera, and Audiovox phones.

15. Smart Phones

Here's how phone technicians use smart phones:
  • Repair major smart phones including the Apple products, Motorola, and HTC.
  • Trained sale associates to become familiar with all smart phones.
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List of phone technician skills to add to your resume

Phone technician skills

The most important skills for a phone technician resume and required skills for a phone technician to have include:

  • Customer Service
  • Cell Phones
  • Phone System
  • VoIP
  • Windows
  • Cellular Devices
  • IPhone
  • Inbound Calls
  • Phone Issues
  • Trouble Calls
  • IP
  • Electronic Devices
  • Technical Issues
  • Samsung
  • Smart Phones
  • RAN
  • Technical Problems
  • Mac
  • LG
  • Customer Issues
  • Phone Lines
  • LCD
  • Mobile Phones
  • Customer Support
  • CAT6
  • PBX
  • Customer Complaints
  • Software Issues
  • Service Calls
  • Computer System
  • Software Updates
  • Billing Issues
  • Unified Communications
  • Patch Panels
  • Technical Assistance
  • PCS
  • Fiber Optic
  • Cat5E
  • Apple Products
  • Smartphones
  • Nortel
  • Customer Inquiries
  • Phone Equipment
  • Service Issues
  • Customer Expectations
  • T1
  • Blackberry

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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