1.Balance assigned bank and reconcile money received and disbursed.
2.Perform check cashing service, debit and credit card transactions and ATM transactions.
3.Redeem coupons, play tickets, coins, chips and tokens for coin and/or cash for guests and pay out large jackpots.
4.Compute accurate exchange rates for foreign currency and change to U.S. currency.
5.Provide positive guest service and advise guests regarding special events and facility information.
6.Run check cashing software and input information on guest databases as well as other programs.
7.Follow gaming laws and regulations as well as organization controls, policies and procedures.
8.Maintain accurate and thorough records and reports.
9.Inform manager regarding guest disputes and unusual activities.
10.Operate basic machinery such as jet sorters, bill counters and calculators.
11.Assist with the ongoing operation of ATMs, kiosks and other equipment, including monitoring, maintaining supplies, loading with cash and responding to service issues.
12.Support and back up other cashiers as needed.
13.Encourage guests to join the players club, by explaining the benefits and rewards.
14.Seek new rewards members by walking the casino floor, greeting guests and explaining the benefits of the rewards club.
15.Enroll new club members using the appropriate guest information and identification.
16.Promote and provide information on current casino events.
17.Assist with staffing during casino events as necessary
18.Answer and provide information to guests in an accurate, efficient and timely manner.
19.Respond to guest needs, referring concerns to the appropriate level of management.
20.Accurately enter and update new and existing player account information per established standards.
21.Assist Casino Marketing Hosts with VIP guest needs as requested.
22.Comprehend and issue guest comps and other rewards per rewards program guidelines.
23.Participate in the preparation and staffing of special events, concerts, tournaments, player appreciation events, and contests as scheduled.
24.Effective use casino and kiosk programs to process guest transactions.
25.Address guest concerns and or complaints in a timely and professional manner
26.Regular predictable attendance is required.
27.Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state and federal regulations.
28.Communicate effectively with all levels of the Nugget team and guests.
29.Perform work in a safe manner and maintain a safe environment for team member and guests.
30.Immediately report unsafe conditions and team member or guest incidents to a member of the management team or Security.
31.Maintain a positive and professional image when performing duties or representing the Nugget and encourage others to do the same.
32.Other duties and responsibilities as assigned.
MINIMUM REQUIREMENTS:
Minimum 1 year guest service and cash handling experience required. Previous casino cage/vault/promotions or players club preferred.
EDUCATION LEVEL:
High School diploma or equivalent is required.
LANGUAGE:
Effectively communicate with others both verbally and in written form using the English language.
SPECIAL SKILLS:
Ability to perform duties with multiple distractions. Basic computer skills required.
LICENSE/CERTIFICATION:
Employee Gaming registration and Alcohol Awareness Certification required.
Company DescriptionNugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees.Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget!