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This team member will serve as Communications Dispatcher; Reports for work punctually, work all scheduled hours, including shift work, weekends, holidays and any required overtime as deemed necessary. Regular and consistent attendance for the assigned work hours is essential.
In this role, the team member operates a communication center which receives incoming routine and emergency, fire, utility, and police calls; dispatches proper personnel for assistance; and maintains contact with police units during patrol. Receives and transmits radio/telephone messages over several circuits, and performs related recording tasks. Work involves frequent public contact which requires tact, firmness and decisiveness in obtaining necessary information from individuals under extreme stress; exercises sound judgment using the geographic layout of the community. Work is performed in accordance with departmental policies, State and Federal rules and regulations, supplemented with specific directions from supervisor and sworn personnel. Work is reviewed by observation, monitoring of the employee's operations, and the review of reports and records.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Confers with department supervisors to identify departmental needs.
- Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, public utilities, and/or general information concerning addresses and nature or problems.
- Monitors, receives, and transmits alarms and related calls by telephone and other means.
- Operates equipment to maintain contact with mobile personnel and other law enforcement units, fire, and City units; Dispatches necessary units as needed to fulfill requirements of situation.
- Receives and transmits information and messages.
- Sends and receives messages regarding criminal histories, vehicle identification, missing persons, license plate records, driving histories, stolen articles, and related records.
- Maintains an in-house computer database and communication log; report that includes the nature of calls, actions taken, and the times involved.
- Generates reports and/or records information from citations and arrests, recovered or stolen property, missing persons, and residence checks.
- Ensures timely feedback to all clients, citizens, and appropriate City staff members.
- All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not require supervisor responsibilities.
REQUIRED KNOWLEDGE/SKILLS
Functions, practices, and procedures of the Police Department; computer programs including Word, Excel, Power Point, E-mail and Police Department communications systems; geographic layout of the City and adjacent areas including the locations of streets, important buildings, and other landmarks; City policies and procedures as outlined in Employee handbook.
Must be able to type minimum 30 WPM with accuracy; 20/20 vision required (corrected 20/20 vision accepted); develop and maintain relationships with peers across departments; multi-task, organize and prioritize a changing work schedule to meet needs of department; follow oral and written instructions; effectively communicate both orally and in written form; speak clearly and distinctly; assess people and situations; apply sound judgment; remain calm under stressful conditions; obtain sufficient and essential information.
EDUCATION and/or EXPERIENCE
High school diploma/GED or related experience and/or training. Valid State of Texas driver license required.
Telecommunications Operator License or must obtain within 1 year of employment.
Ability to obtain certifications as required.
PHYSICAL AND ENVIRONMENTAL CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to stand or sit for extended periods of time. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; push, pull, and grasp; and perform repetitive motions. Specific vision abilities required by this job include close vision and distance vision.
Please see City of Nacogdoches Benefits.
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