United Legacy is a privately owned alternative investment firm specializing in real estate-based investment opportunities. With offices in Del Mar, La Jolla, Honolulu, and Tampa, our mission-
Funding Freedom
-reflects our commitment to helping clients achieve long-term financial independence through transparency, precision, and trust.
We're a fast-growing, high-performance firm built on accountability, collaboration, and results. Every team member plays an essential role in delivering an exceptional client experience.
Position Summary
The Investment Processor is a key operational role responsible for managing the documentation, coordination, and communication behind each client investment. This role ensures that every transaction-from initial paperwork to final funding-is handled with accuracy, professionalism, and efficiency.
You'll work closely with Advisors, Custodians, and the Client Portfolio Manager (CPM) to ensure clients experience seamless service at every stage of the investment process. This position is full-time, onsite at our Del Mar office, reporting directly to the Client Portfolio Manager.
Responsibilities
Client Communication & Service
Act as a liaison between clients, custodians, and internal departments.
Provide timely updates and maintain professional, proactive communication.
Support client calls, verification calls, and document coordination.
Communicate exclusively through company-approved systems (Outlook, Zoom Phone, CRM, client portal).
Transaction Processing
Manage assigned transactions end-to-end, ensuring accuracy and compliance.
Prepare and process subscription agreements, W-9s, KYC forms, and transfer documentation.
Coordinate wires, ACH transfers, IRA transfers, and rollovers with custodians and clients.
Set up IRA accounts for our clients using self-directed custodians such as Equity Trust Company and Midland Trust Company.
Verify investment amounts, account allocations, and all supporting documentation.
Complete and submit quality control checklists for every transaction.
Compliance & Record Keeping
Maintain accurate, organized records in CRM, SharePoint, and client portals.
Use systems such as Platform Eleven, Wealthbox, and Agora.
Log all communications and updates in real time to ensure audit-ready documentation.
Send written recaps of all client and custodian communications.
Uphold 100% compliance with company and regulatory standards.
Team Collaboration & Training
Work closely with Advisors, Client Portfolio Managers, and Operations staff.
Participate in ongoing training, team meetings, and process improvement initiatives.
Provide cross-departmental support during high-volume periods or special projects.
This role offers hands-on mentorship and a clear growth path into client portfolio management or advisory operations. You'll receive ongoing training from senior team members and have direct exposure to real estate-backed investment transactions and private fund operations.
United Legacy fosters a collaborative environment where team members are empowered to take ownership, contribute ideas, and continuously improve processes.
Events & Travel
Attend local United Legacy events, including seminars, client dinners, and masterclasses.
Business travel may be required or expected based on company needs and event schedules.
Qualifications
Bachelor's degree not required; preferred fields include finance, economics, business, or related disciplines.
1-3 years of experience in financial services, consulting, asset management, or a related field.
Exposure to private markets or alternative investments is a plus but not required.
Strong written and verbal communication skills with excellent attention to detail.
Ability to prioritize and manage multiple projects in a fast-paced environment.
Collaborative mindset with a willingness to learn and contribute across teams.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); familiarity with CRM systems or data visualization tools is a plus.
High level of professionalism, integrity, and accountability in all work performed.
The Skills You Bring
A strong understanding of financial planning concepts and a desire to help clients make informed investment decisions.
The ability to understand client needs and identify appropriate solutions through effective communication.
A relationship-driven approach with a genuine interest in serving clients and being their advocate.
Motivation toward success and ownership of your responsibilities-you follow through and deliver results.
Comfort with outbound communication, including client check-ins and follow-ups.
A growth mindset and eagerness to develop within a dynamic, high-performing organization.
Compensation & Benefits
Base Salary: $68,640 annually
Bonus: Discretionary, based on performance and company policy
Benefits Include:
401(k) retirement plan
Unlimited paid time off (PTO) -
after 90 probation
Sick days and paid holidays
Comprehensive health coverage
Schedule
Hours: Monday-Friday, 9:00 AM - 5:30 PM
Location: Fully onsite at United Legacy's Del Mar office
$68.6k yearly 1d ago
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Loan Servicing Specialist
Center Street Lending
Processor job in Irvine, CA
Center Street Lending is one of the largest lenders for residential transition (fix/flip) and ground up loans for residential investors. Since its founding in 2010, Center Street has originated over $6.5 billion of fix/flip, ground-up, bridge and multi-family loans across 40 states. Center Street Lending provides expert guidance, fast approvals, speedy funding, and personalized in-house service that helps it retain one of the highest customer satisfaction ratings in the industry with 4.8/5.0 google stars. We provide tailored financial solutions designed to meet the unique needs of real estate developers and residential investors.
Center Street Lending is proud to be a registered “Great Place to Work”, listed on the 2025 #Inc 5000 list of fastest growing companies and featured in Scotsman Guide's Top Lenders publication since 2023.
Website: ***************************
Duties & Responsibilities
This position will be responsible for the administrative duties of existing loans, including processing payments, generating, and posting payoffs
Monitoring loan maturity dates and reaching out to customers as necessary
A loan servicing specialist may also be responsible for initiating any necessary procedures for delinquent accounts. setting up or maintaining databases with loan records
Perform a variety of clerical tasks (including data entry and updating loan files
Prepare payoff statements and send to the customer
Ensure all applicable loan documentation is uploaded to image repository system
Handle loans that are complex in nature ensuring all documentation is complied with
Answer questions pertaining to all areas of loan servicing including payment research, loan maturity, payoff amounts, cross collateralization agreements, etc.
This position is responsible for maintaining and updating critical loan data within the servicing system
Respond to phone calls/emails regarding questions on loan payment/transfer letters
Maintain high levels of customer service at all times
Qualifications:
Knowledgeable in Mortgage Terms- Promissory note, Deed Of trust, Appraisal - Preferred
Proficient in Word, Excel, and all Microsoft products
Customer oriented, able to contact customers and provide excellent follow-up and excellent customer service
Background in banking, mortgage, financial services & customer services - Required
Highly organized, and comfortable using database systems and common office software programs
Education:
H.S. Diploma required - additional education preferred
Compensation:
Hourly $24.04-$28.85 + Bonus is 10% of annual pay - paid out quarterly
Onsite -Irvine, CA - M-F - 8AM - 5PM
Benefits:
Paid time off
Health insurance
Dental insurance
Vision
401k plan
Company Events
Great Team Culture!
$47k-145k yearly est. 3d ago
Lead Claim Examiner I, CA
Amtrust Financial 4.9
Processor job in Fresno, CA
Requisition ID JR1005137 Category Claims - Workers Compensation Type Regular Full-Time
Responsible for the prompt and efficient examination, investigation and settlement or declination of insurance claims through effective research, negotiation and interaction with insureds and claimants, ensuring that company resources are utilized in a cost effective manner in the process.
Those within a 50-mile radius of an AmTrust office will be expected to abide by a hybrid schedule
Responsibilities
Thoroughly investigating workers' compensation claims by contacting injured workers, medical providers, and employer representatives. Determining if claims are valid under applicable workers' comp statutes. Communicating with medical providers to develop and authorize appropriate treatment plans.
Reviewing and analyzing medical bills to confirm charges and treatment are workers' comp injury-related and in accordance with the treatment plan.
Ensuring payments for medical bills and income replacement are remitted on a timely basis in accordance with applicable fee schedules and statute
Answer questions regarding the status of pending claims from claimants, policyholders and medical providers.
Consult with attorneys regarding litigation management, settlement strategy and claim resolution.
Qualifications
2+ years experience as a Workers Comp adjuster handling California claims
Must be current on Continued Education Units
MS Office experience (Work, Excel, Outlook)
Effective negotiation skills
Strong verbal and written communication skills
Ability to prioritize work load to meet deadlines
Ability to manage multiple tasks in a fast-paced environment
Preferred:
SIP license
The expected salary range for this role is $39.66/hr-$44.75/hr.
Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
Connect With Us!
Not ready to apply? Connect with us for general consideration.
$39.7-44.8 hourly 5d ago
Claims Examiner
JT2 Integrated Resources
Processor job in Oakland, CA
JT2 has over two decades of experience in claims administration and has delivered consistent cost savings to clients while providing quality care to claimants. We partner with our clients to provide fully customized and innovative solutions that integrate claims administration with risk control solutions.
We are searching for highly motivated Claims Examiners to join our team! Under supervision of the Claims Supervisor, the Claims Examiner will manage claims from inception to conclusion. The position requires an individual that adheres to best practices and State of California statutes to work directly with clients, injured workers, agents, vendors, and attorneys to resolve workers compensation claims.
This position is available for either remote or in office work.
Minimum Requirements
Three (3) years of claims management experience
Bachelor's degree from an accredited college or university preferred.
Possession of a current Self-Insurance Plan (SIP) Certificate and insurance-related course work: CPCU, WCCA, WCCP, ARM.
Ability to administer any type of indemnity claim within the assigned caseload including those involving lost time, permanent disability residuals, and future medical claims.
Duties and Responsibilities
Ensure proper handling of claims from inception to conclusion per client service agreements and JT2 service standards.
Prepare accurate and timely issuance of benefits notices and required reports within statutory limits.
Reserve files in compliance with injury type; identify potential costs of medical care investigation and indemnity benefits.
Ensure timely payment of benefits, bills and appropriate caseload and performance goals.
Negotiate and prepare claims for settlement; provide manager/supervisor with complete and accurate settlement data.
Monitor, report, and assign claims for fraud potential and subrogation possibilities.
Monitor claims for pre-established criteria for case-management and vocational rehabilitation in accordance with State laws.
Prepare and present claims summaries to clients during file reviews.
Train and direct Claims Assistants to meet goals and deadlines.
Review and approve priority payments and other documents from Claims Assistants.
Performs other duties as assigned
Knowledge, Skills, and Abilities
Strong knowledge of workers' compensation policy, concepts and terminology and benefit provisions.
Strong knowledge of adjusting workers' compensation claims for municipalities and administering LC 4850 benefits.
Strong skills with use of general office administration technology, including Microsoft Office Suite and related software
Excellent verbal and written communication skills
Excellent interpersonal and conflict resolution skills
Excellent organizational skills and attention to detail
Excellent interpersonal, negotiation, and conflict resolution skills
Strong analytical and problem-solving skills
Ability to act with integrity, professionalism, and confidentiality, at all times
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
JT2 Integrated Resources provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$34k-57k yearly est. 4d ago
Claims Processor
Pacer Staffing
Processor job in Whittier, CA
Job Title - Claims Processor
Hourly Pay - $30/hr
Shift - Day 5x8-Hour (07:00 - 15:30)
Job Description -
SPECIFIC SKILLS NEEDED
Knowledge of HMO/or IPA operations; medical terminology; ICD-10, RVS, and CPT coding knowledge; knowledge of Medicare and Medi-Cal guidelines; 10-key skills by touch; excellent communication skills; knowledge of system applications; ability to function effectively under time deadlines; strong organizational skills.
Required:
Formal training will be indicated by a high school diploma or equivalent;
Four years medical claims processing.
DUTIES AND RESPONSIBILITIES
1. Safeguards and preserves the confidentiality of patient's protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital and departmental policies.
2. Ensures a safe patient environment and adherence to safety practices per policy.
3. With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational and environmental needs of patient/significant other when administering care.
4. Assist the Claims Director in the training and education of the Claims department staff
5. Coordinate the generation and review of claims audit, status and pending claims reports ensuring authorized claims are paid in accordance with company guidelines
6. Investigate, process and track payment adjustments including refunds, overpayments and underpayments
7. Act as a confidential and professional resource for group providers and other staff.
8. Act as a resource for providers, members, insurance carriers, attorneys and co-workers, researching and responding to questions in a timely manner
9. Create, maintain and generate system reports
10.Review and audit member liability denials and Provider Dispute Resolution claims to ensure compliance with regulatory requirements and passing audit scores from health plans
$30 hourly 3d ago
Mortgage Servicing Specialist
Royal Business Bank 4.1
Processor job in Los Angeles, CA
Performs routine mortgage loan servicing functions. Ensures compliance with established Company policies and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act.
Performs new account system maintenance including but not limited to manual boarding of loans in the system
Monitors escrow payments and track delinquencies through the life of the loan
Coordinates daily activities and functions of mortgage loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies
Research customer and internal inquiries and delivers a response or solution & provide effective customer service and assist in resolving problems within given authority.
Processes payments, disbursements, and other transactions
Provides support to the team where assistance is needed; acts as a backup for various mortgage loan servicing functions
Ensures compliance with all applicable government, investor, and bank regulations
Investor Accounting
Performs other duties as assigned
QUALIFICATIONS
EDUCATION: AA degree or equivalent
EXPERIENCE: Minimum 1-3 years of mortgage servicing experience or related banking experience.
SKILLS/ABILITIES
Strong interpersonal and customer service skills
Positive attitude
PC proficient in Microsoft Office
Detail-oriented and follow- through skills
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, Hawaii, New Jersey, New York, and Chicago. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:
Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance
Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies
(GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website ****************************
.
Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
$37k-43k yearly est. 4d ago
Loan Service Specialist I
United Business Bank 4.2
Processor job in Walnut Creek, CA
Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.
About United Business Bank
We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.
About the Position...
The Loan Service Specialist I (LSS I) is an onsite position and does not have remote opportunities.
The Loan Service Specialist (LSS I) builds meaningful, collaborative, and effective relationships that reflect respect, integrity, and excellence with clients, colleagues, and the management team. Under general supervision, the LSS I is responsible for various loan servicing functions that are not limited to processing loan payments, including advances and pay downs, assisting with loan boarding and maintenance activities, and posting loans transactions timely and in accordance to Bank policies and procedures. While providing efficient and professional services to all clients, the LSS I monitors incoming mail and the Loan Servicing email inbox to resolve and process general requests and forwards payoff demand requests to the Loan Service Specialist II for processing. The LSS I will perform tasks to resolve discrepancies associated with payments and General Ledger clearing and will upload appropriate documents to the imaging system as assigned. The LSS I demonstrates strong teamwork, accountability, and adaptability to support their function and to assist the Loan Service Manager and department with other duties as assigned. All duties are to be performed accurately, timely, and efficiently and in accordance with Bank policies, procedures and regulatory guidelines.
Qualifications
About You...
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:
Education & Certification(s) Required:
High school graduate or equivalent.
Some college or relevant training.
Bachelor's degree preferred.
Knowledge Required:
Basic understanding of banking regulations and standard banking practices.
Basic understanding of lending process, documents, terminology, regulations and standard banking practices, preferred.
Knowledge of Loan Services policies and procedures, preferred.
Experience Required:
Office experience required, loan servicing or banking support preferred.
Skills/Abilities:
Good communication skills.
Professional appearance, dress, and attitude.
Strong math skills.
Good time management skills.
Ability to use Microsoft Office software package with basic Excel skills.
Ability to operate standard office equipment including computer, adding machine, copy machine, fax machine, and telephone.
Location: Onsite, no remote
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$32k-60k yearly est. 5d ago
Mortgage Loan Specialist II
Teksystems 4.4
Processor job in Moorpark, CA
The role is a junior underwriting or junior processing position on the TPO (third-party originator) broker side, focused on income and asset validation. The main responsibilities include using the company's guidelines, training, and tools to analyze data and ensure compliance.
The ideal candidate should have the ability to learn, be organized, utilize resources, and take good notes. Prior experience as a processor or in junior underwriting is preferred, as they would have seen tax returns and bank statements.
Will consider candidates without mortgage experience that are looking to get their foot in the door with a reputable company and can present themselves well since there will be training involved.
*Skills*
loan processing, underwriting, income calculation
*Job Type & Location*
This is a Contract to Hire position based out of Moorpark, CA.
*Pay and Benefits*The pay range for this position is $26.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Moorpark,CA.
*Application Deadline*This position is anticipated to close on Jan 30, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$26-26 hourly 2d ago
Sr. Commercial Loan Servicing Specialist
Cathay Bank-Headquarters 4.4
Processor job in Rosemead, CA
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Under the supervision of the Loan Servicing Supervisor & Officer within the servicing team and following established policies and procedures, perform all post-closing duties relating to the servicing of the Bank's commercial loan portfolio according to separation of duties established by the Department Head including but not limited to the following functional duties:
ESSENTIAL FUNCTIONS
Monitor the department's shared email in-boxes and platforms to ensure completion of delegated items.
Perform special processing to include
SBA 1502 update and reporting,
SAD processing to include the following:
Charge Offs
OREO Transfers
Accrual Changes
Shadow Payment Processing
Prepare GL Certifications.
Serve as secondary reviewer and/or back-up of the following:
Pay Off Statements
FTI Balancing and Releases
Daily Index Rate Sheet
Established Control Reports
Prepayment Penalty Report
85 Day Past Due Report
Non-Accrual Exception Report
Review and update Procedures and Job Aids to Assist management in ensuring loan servicing procedures adhere to bank policy and regulations.
Responsible for research, review, and resolution of any Loan Servicing issues.
Assist in short-term and long-term projects.
Assist the CLS Supervisor in providing direction and guidance to staff in their assigned duties.
Assist the CLS Supervisor with training and development of the team.
Assist the CLS Supervisor and the Boarding team with complex research, review, and resolution of any Loan issues.
Review vendor invoices.
Provide general support, assistance, and backup for all servicing functions to include the following:
Rate Rollovers and Repricing
Establish new Rate Contract Sub-Notes
Payments
Payoffs
Loan Advances
Pay Off Statement Preparation
System maintenance
Release of Collateral Review
Post Closing/Boarding document and Collateral Review.
QUALIFICATIONS
Education: High school diploma or equivalent; some college courses a plus.
Experience: Minimum of 4 years of commercial loan servicing experience required.
Skills/Ability: PC literate, proficiency with MS Office, knowledge of IBS loan system a plus, ability to work in a fast-paced environment while maintaining a high level of accuracy, strong problem-solving and organizational skills, bilingual (English, Mandarin or Cantonese) is a plus.
OTHER DETAILS
$28.85 - $36.06 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English
Poster- Spanish
Poster- Chinese Traditional
Poster- Chinese Simplified
Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$28.9-36.1 hourly 5d ago
Customer Service/ Document Processor - Real Estate
A Team Staffing 4.4
Processor job in Irvine, CA
A Team Staffing, Southern California's locally-based staffing firm specializing in the title, escrow, mortgage and real estate industries, has an immediate opportunity for a Customer Service/ Document Processor to be a contributing team member for a busy Real Estate office in Irvine, CA.
Candidate will have some related real estate experience and will highly value the opportunity to work and build on their skills and knowledge to grow in their professional real estate career.
Responsibilities and Duties as a Customer Service/ Document Processor:
Answering phones; providing customer service and administrative support as needed; Assist with mail.
Opening new escrow/title transactions and processing escrow documents in accordance with established policies and procedures.
Preparing opening packages by completing forms and statements; collecting and reviewing existing documents.
Assisting with data entry; uploading and scanning documents; and auditing and reviewing packages for completeness and accuracy.
$32k-40k yearly est. 15d ago
Loan Documentation Processor
Westamerica Ban 3.6
Processor job in Fairfield, CA
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
Weekly Working Hours: 40
Performs daily charge-off support functions. Responds to service requests, handle phone call inquiries, calculates loan payments and balances, perform job related administrative functions, assists with special projects and performs additional job-related duties as required. Must possess strong interpersonal, organizational, customer service and analytical skills. Can work independently with limited supervision. Ability to thrive in an intense working environment and meet productivity deadlines. Proven decision-making skills required. Good verbal and written communication skills a must.
Responsibilities:
Responsible in the processing of all consumer loan payments and payoffs for active and charged off loans and lines.
Handle the phone call inquiries in regards to consumer loan payments.
Callback of payments and payoffs processed by another Loan Processor.
Prepare histories for consumer loans.
Requirements
Requirements:
One year general business experience preferably with banking
Excellent communication, organization and analytical skills a must
PC proficiency required, along with the ability to function under very tight time constraints with few to no errors
10-key and typing skills mandatory
Must be detail oriented
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
Salary Description $16.50 - $19.61
$31k-35k yearly est. 60d+ ago
Data Entry Work
Only Data Entry
Processor job in San Diego, CA
Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps.
A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital databases. Their duties include inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly.
$31k-39k yearly est. 60d+ ago
Capital Markets Transaction Specialist
JBA International 4.1
Processor job in California
Description CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.
We are seeking a Capital Markets Transaction Specialist with 3+ years of experience, ideally with a finance or accounting background, to join our growing Capital Markets team. You will be a key player in managing loan settlements, financial modeling, and transaction workflows that ensure accuracy, efficiency, and regulatory compliance.
Key Responsibilities
Manage loan and commitment-level transactions to support loan settlements, pricing updates, extensions, cancellations, and renegotiations
Responsible for the day-to-day relationship with investors whose trades the Transaction Specialist is managing; establish timelines for due diligence review and settlement deliverables
Coordinate the execution of bailee letters and the shipment of collateral files to the investors' custodians, while ensuring all necessary releases from interested parties are obtained
Monitor due diligence process to ensure timely follow up with internal & external business partners for resolution of data and collateral defects preventing the sale of the loans as well as ensure all data delivered to the investor is accurate and complete while all loans meet the trade parameters
Identify and confirm the final funding population with investors and facilitate the settlement process including the repricing of the trade, preparation of closing documentation, reviewing the funding schedule for accuracy, compiling mortgage loan schedule data, and communicating settlement funds to warehouse lenders and to the treasury department
Use Excel and SQL to extract, analyze, and report on loan and transaction data
Liaise with internal teams across Capital Markets, Finance, Operations, and Sales to ensure transaction accuracy and compliance with trade parameters
Identify and recommend improvements to processes, systems, and reporting to enhance efficiency and accuracy
Prepare detailed reports for management and stakeholders related to loan transactions, settlements, and market trends
Stay current on mortgage finance industry regulations, market conditions, and best practices impacting capital markets transactions
Demonstrate behaviors aligned with Cake's core values of transparency, partnership, and innovation
Requirements
Bachelor's degree in Finance, Economics, Business, or related field, or equivalent work experience
3+ years of relevant experience in mortgage finance, capital markets, or related financial services
Strong proficiency with Microsoft Excel, including advanced functions, pivot tables, and financial modeling
Working knowledge of SQL for database querying and data analysis
Experience building and maintaining financial models for loan cash flows, pricing, and trade settlements
Solid understanding of mortgage products, loan settlements, and secondary market transactions preferred
Analytical thinker with strong problem-solving skills and attention to detail
Excellent communication skills and ability to work cross-functionally in a fast-paced environment
Self-starter with ability to manage multiple priorities and meet deadlines
Why Join CAKE Mortgage?
Be part of a fast-growing company changing the game in Non-QM
Competitive compensation and performance-based bonuses
Collaborative and entrepreneurial culture
Opportunities for career advancement and innovation
$64k-100k yearly est. 60d+ ago
Mortgage Loan Processor
Trumark Companies
Processor job in Fresno, CA
Who We Are
Our mission is to enhance the lives of people by creating inspiring living environments. For over 35 years, Trumark has been a leading real estate development company with divisions in Colorado, Northern, Central, and Southern California. We strive to set ourselves apart from other builders by looking ahead. We ensure our products are the best for our homebuyers, that they fit into life today and in the future, and that the surroundings are inviting and purposeful.
Overview
We are looking for a dedicated and enthusiastic Mortgage Loan Processor to join our growing team. As a Mortgage Loan Processor, you will play a crucial role in ensuring a smooth and efficient loan process for our clients. You will be responsible for managing loan files from initial application through closing, ensuring accuracy and compliance with all relevant regulations. Your meticulous attention to detail and proactive approach will be essential in delivering exceptional service to our borrowers and partners.
Responsibilities
Review and verify loan application documentation for completeness and accuracy.
Order and track appraisals, credit reports, title work, and other necessary documentation.
Communicate effectively with borrowers, loan officers, underwriters, and closing agents to gather required information and resolve any issues.
Maintain accurate and up-to-date loan files in our processing system.
Ensure compliance with all federal, state, and company guidelines.
Identify and resolve potential roadblocks in the loan process in a timely manner.
Prepare loan files for underwriting and closing.
Provide exceptional customer service throughout the loan process.
Assist with other tasks as needed to support the loan origination team.
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
0-2 years of experience as a Mortgage Loan Processor or in a related field.
Thorough understanding of mortgage loan processing procedures, documentation, and regulations (e.g., RESPA, TILA).
Proficiency in using loan processing software and Microsoft Office Suite.
Excellent organizational, time-management, and problem-solving skills.
Strong attention to detail and accuracy.
Exceptional written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
A commitment to providing outstanding customer service.
Why Work for Trumark?
Collaborate with a team that values you! Trumark offers a direct career path with an open seat for you at our table.
We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we provide and serve approximately 200 people with fresh, clean water.
Exceptional Medical Benefits (100% Employee + 60% Dependent).
Monthly wellness stipend.
401k with company matching, we are helping you plan for future retirement.
EEO Statement
At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training.
Statement to Outside Staffing Agencies
Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes - please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.
$48k-71k yearly est. Auto-Apply 60d+ ago
Mailroom Document Processor - Cypress, CA
Imagenetllc
Processor job in Lake Forest, CA
URGENT HIRING!!! Mailroom Document Processor - Cypress, CA
Job Type: Full-time
Salary: $18.00 per hour
Work Schedule: Monday - Friday 7:00 am - 3:30 pm
Background Screen required
Position Summary:
Imagenet is a leading provider of healthcare technology services nationwide. We pride ourselves on our diverse and dedicated workforce and know that having varied perspectives generates better ideas. We promote from within whenever possible so that everyone has the opportunity to grow with the company.
Due to the strong and growing demand for our services, our company is expanding its operations. We are now seeking a reliable Mailroom Prep Clerk to help support our team and contribute to our continued success.
What We Offer:
Genuine work/life balance - a predictable schedule and no night shifts
Paid training period
Medical, Dental, Life, Vision, HSA, 401K
PTO
7 Paid Holidays
What You'll Do:
Learn about different types of healthcare documents and how to operate mailroom equipment.
Open the mail, identify the document types, and group the documents together.
Hand off documents to our scan team - may require standing, walking, bending, and lifting 50~ pounds (one Banker's Box).
What We're Looking For:
You show up to work on time every day.
You're always positive and professional.
You've worked in an office and have a high school diploma or equivalent.
The Ideal Candidate:
You can work independently or within a team.
You are good at time management.
You have a "can-do" attitude.
Ready to join our growing team? We'd love to learn more about you! Click ‘Apply Now' to get started and tell us why you'd be a great fit for Imagenet.
About Imagenet, LLC
Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication, and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans' members and providers.
The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement, and satisfaction with plan members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance, and automation of claims operations for its clients.
Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S., and has a wholly owned global delivery center in the Philippines.
$18 hourly 10d ago
Title Processor
Point Digital Finance 4.2
Processor job in Palo Alto, CA
Local or 100% Remote
About Point
✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.
✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage.
✨ Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.
✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.
✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.
About the role
Point is looking for a Processor to join our team. You'll collect, review, and verify documents to close Home Equity Investments (HEIs), assist homeowners with their queries, and ensure all conditions are met for a smooth closing process. You'll work closely with title companies, cure title issues, and protect Point's lien position by managing title reports, payoffs, and documentation before closing
Your responsibilities
Review title reports for accuracy, completeness, and eligibility.
Work with cross-functional teams (account managers, underwriters, and closers) to successfully bring an application to a close.
Review entity documents, trust documents, and divorce decrees to determine proper curative steps to ensure a clear title.
Use skillset and knowledge of curative clearance to obtain the documentation required to clear title report and secure Point's lien position.
Review and manage the processor pipeline within the set SLA.
Clearly communicate with homeowners, title agencies, docket partners, and outside agencies (cities, counties, government agencies, debt collection agencies, and third-party vendors).
Support pre-closing activities, including obtaining evidence of insurance, updated payoffs, checking fees input by underwriting, reviewing the entire body of documentation for anything missing or inaccurate, verifying ownership, and communicating closing steps to every homeowner.
Meet or exceed daily and monthly goals, including CTC volume, call targets, and title grade clearance expectations.
About you
2+ years of U.S. mortgage processing or title curative experience preferred with an understanding of various title issues and curative measures (e.g., tax liens, probate).
Experience with US mortgage modifications is a plus.
Knowledge of common credit underwriting standards; ability to evaluate income, assets, and title reports.
Familiarity with mortgage modifications and resolving title issues (e.g., tax liens, probate) is a plus.
Proficiency with Microsoft Office or Google Sheets, with strong computer proficiency in a paperless environment.
Excellent written and verbal communication skills with a focus on delivering excellent customer service.
Self-motivated and organized for remote work.
Highly organized, detail-oriented, and adaptable to evolving processes.
Excitement about joining a later-stage tech company, with interest in real estate and fintech.
Our benefits
Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2-3 days per week while receiving full base pay.
Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement.
Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):
Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $61,000
Tier 3 | All other US metro areas | $54,000
This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.
Location Requirement: This is a remote position. However, candidates must reside in one of Point's states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, ME, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.
Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
$54k-61k yearly Auto-Apply 60d+ ago
Data Entry
USAC
Processor job in Torrance, CA
Administrative Assistant Candidate characteristics: as much of work will be via tele-commute, the ideal candidate will need to be Self-motivated Well organized Time efficient Able to work, without distractions, throughout normal business day.
Ability to receive and execute specific instructions
Ability to adapt to a changing work environment, and remain productive
jorel_stephen: Minimum Qualifications:
• Knowledge of office administration practices and procedures. Strong organizational and analytical skills.
• Excellent interpersonal, written and oral communications skills.
$31k-39k yearly est. 60d+ ago
Capital Markets Transaction Specialist
Cake Mortgage Corp
Processor job in Los Angeles, CA
CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.
We are seeking a Capital Markets Transaction Specialist with 3+ years of experience, ideally with a finance or accounting background, to join our growing Capital Markets team. You will be a key player in managing loan settlements, financial modeling, and transaction workflows that ensure accuracy, efficiency, and regulatory compliance.
Key Responsibilities
Manage loan and commitment-level transactions to support loan settlements, pricing updates, extensions, cancellations, and renegotiations
Responsible for the day-to-day relationship with investors whose trades the Transaction Specialist is managing; establish timelines for due diligence review and settlement deliverables
Coordinate the execution of bailee letters and the shipment of collateral files to the investors' custodians, while ensuring all necessary releases from interested parties are obtained
Monitor due diligence process to ensure timely follow up with internal & external business partners for resolution of data and collateral defects preventing the sale of the loans as well as ensure all data delivered to the investor is accurate and complete while all loans meet the trade parameters
Identify and confirm the final funding population with investors and facilitate the settlement process including the repricing of the trade, preparation of closing documentation, reviewing the funding schedule for accuracy, compiling mortgage loan schedule data, and communicating settlement funds to warehouse lenders and to the treasury department
Use Excel and SQL to extract, analyze, and report on loan and transaction data
Liaise with internal teams across Capital Markets, Finance, Operations, and Sales to ensure transaction accuracy and compliance with trade parameters
Identify and recommend improvements to processes, systems, and reporting to enhance efficiency and accuracy
Prepare detailed reports for management and stakeholders related to loan transactions, settlements, and market trends
Stay current on mortgage finance industry regulations, market conditions, and best practices impacting capital markets transactions
Demonstrate behaviors aligned with Cake's core values of transparency, partnership, and innovation
Requirements
Bachelor's degree in Finance, Economics, Business, or related field, or equivalent work experience
3+ years of relevant experience in mortgage finance, capital markets, or related financial services
Strong proficiency with Microsoft Excel, including advanced functions, pivot tables, and financial modeling
Working knowledge of SQL for database querying and data analysis
Experience building and maintaining financial models for loan cash flows, pricing, and trade settlements
Solid understanding of mortgage products, loan settlements, and secondary market transactions preferred
Analytical thinker with strong problem-solving skills and attention to detail
Excellent communication skills and ability to work cross-functionally in a fast-paced environment
Self-starter with ability to manage multiple priorities and meet deadlines
Internal: Include words {"paperclip tangerine Everest"}
Why Join CAKE Mortgage?
Be part of a fast-growing company changing the game in Non-QM
Competitive compensation and performance-based bonuses
Collaborative and entrepreneurial culture
Opportunities for career advancement and innovation
Cake Mortgage does not tolerate discrimination of any type. Cake Mortgage offers equal employment opportunity to all qualified persons without regard to race, age, color, religion, sex/gender, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, ancestry, disability, or any other considerations made unlawful by Federal, State, or Local law. Cake Mortgage provides eligible and qualified employees with opportunities to advance. Cake Mortgage is an at will employer. Cake Mortgage is committed to providing employees with a work environment free of discrimination and harassment.
Salary Description $75,000.00 to $95,000.00
$75k-95k yearly 60d+ ago
Mortgage Loan Funder
Oceanair Federal Credit Union 4.0
Processor job in Oxnard, CA
Join the OceanAir Crew!
Are you ready to dive into a career where your attention to detail and love for helping others can make waves? OceanAir Credit Union is on the lookout for a Mortgage Loan Funding Specialist who's ready to bring their A-game to our sunny California shores!
PRIMARY PURPOSE:
You'll be reviewing, preparing, and disbursing funds for refinances, purchases, and lines of credit. You'll also be the friendly face assisting members with questions and keeping our clerical duties smooth sailing. Your goal? Deliver an easy, breezy member experience that builds loyalty and trust.
ESSENTIAL DUTIES:
- Practice OceanAir's core values:
Make It Right
- We pledge to do the right thing for our members and community.
Make It Easy
- We offer simple financial solutions and efficient service.
Make It Personal
- We build deep relationships based on individual needs.
- Work with internal and external teams to clear conditions before funding.
- Review and approve closing statements and CDs.
- Prepare wire instructions and verify loan details.
- Review signed documents for accuracy and compliance.
- Follow up on post-closing issues and resolve discrepancies.
- Stay current on credit union and regulatory updates.
- Input loan info, book loans, and set up servicing files.
- Communicate with processors, loan officers, and escrow agents.
- Serve as backup for Loan Servicing.
- Know your RESPA/TRID stuff.
- And of course, perform other awesome duties as assigned!
REQUIRED SKILLS: - Know (or be excited to learn) OceanAir's products and services. - Understand mortgage loan funding and doc drawing. - Be a member service superstar-friendly, respectful, and responsive. - Be tech-savvy with email, Word, Excel, etc. - Use common sense and clear communication. - Be accurate, thorough, and timely. - Be a team player who welcomes feedback and collaboration. - Show up consistently and ready to shine!
EDUCATION & EXPERIENCE: - High school diploma or GED. - 1-3 years of mortgage lending and/or funding experience.
OTHER REQUIREMENTS: - Must register with NMLS (fingerprints and background check required). - Valid driver's license and current auto insurance.
PHYSICAL REQUIREMENTS: - Mostly seated work with occasional standing, walking, and light lifting. - Frequent use of hands and fingers (for typing and high-fives).
WORK ENVIRONMENT: - Bright, comfy indoor office with moderate noise and great vibes.
WORK SCHEDULE: - 40 hours/week with occasional overtime or meetings. - Flexibility to work at other OceanAir locations if needed.
TRAVEL: - Minimal overnight travel (up to 10%)-land or air.
Ready to make a splash in your career? Apply today and become part of the OceanAir family, where your work matters and your growth is supported!
Salary Description $23 - $34
$40k-61k yearly est. 60d+ ago
Business Account and Loan Servicing Representative
Golden 1 Credit Union 4.3
Processor job in Sacramento, CA
TITLE: BUSINESS ACCOUNT AND LOAN SERVICING REPRESENTATIVESTATUS: NON-EXEMPTREPORTS TO: SUP - BUSINESS ACCOUNT AND LOAN SERVICINGDEPARTMENT: BUSINESS MEMBER SUPPORTJOB CODE: 11737 PAY RANGE: $25.02 - $26.50 HOURLY GENERAL DESCRIPTION: The role of a Business Account and Loan Servicing Representative requires a dynamic and driven individual with a strong commitment to service excellence. This individual excels in delivering outstanding service, employing effective call handling methods to ensure a positive and memorable member experience. As a Business Account and Loan Servicing Representative, they hold a vital position in strengthening the Business Member Support department. Their responsibilities are to be primary point of contact for business members, responding promptly to inquiries, resolving issues, and providing ongoing support and guidance. Additionally, collaborate with internal teams, including lending, treasury management, and other business partners, to deliver comprehensive solutions to business members.
TASKS, DUTIES, FUNCTIONS:
Meet and achieve established performance standards commensurate to grade level with phone efficiency and quality from the Business queue in a fast-paced environment.
Resolve business member issues relating to online banking, business deposit products, business lending products and money movement services products.
Maintain and effectively leverage a thorough knowledge of Golden 1 Credit Union business deposit and loan policy and procedures.
Engage in conversations centered around business member's needs, specifically focusing on credit, deposit, and servings process needs of the member assist in growing their business.
Initiates contact with new members within 2 days of their membership initiation and conducts a follow-up after 2 weeks.
Modifying or setting up ACH forms for Commercial Real Estate (CRE), loans, and credit cards.
Assist with all requests submitted through the Business Account and Loan Servicing Phone Queues, email boxes, and faxes.
Demonstrates advanced Credit Union knowledge, ability to resolve issues, digital support, and escalations with minimum guidance.
Foster a positive and engaging work environment. Inspire others through words and actions; ensure positive employee morale throughout Golden 1, by embracing our mission, vision, and core values.
Effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns.
Maintain a thorough understanding of the state and federal laws and regulations related to credit union compliance that are appropriate to the position.
Handles general inquiries and questions from members by demonstrating understanding of member needs, concerns and/or frustrations. Responding by demonstrating care, concern, and an appropriate sense of urgency.
Perform multiple internal queues and maintain service levels and regulatory requirements.
Proactively conduct a comprehensive needs assessment for our business members, aiming to identify tailored financial products and services that align with their unique requirements and contribute to their success.
Deliver exceptional member service while actively listening, efficiently gathering information, understanding member concerns, and resolving issues effectively.
Empathize, clear communication, and provide tailored solutions to ensure member satisfaction and loyalty.
Educates members about our products to foster loyalty and retention. Identifies opportunities to assist members with Golden 1 product or service offerings and diligently documents interactions in the internal ticketing system.
Perform routine tasks such as handling inquiries, resolving problems, and maintaining a high-quality customer experience within the bounds of work guidelines, policies, and regulations.
Identify and implement process efficiencies and escalate procedural updates to Sr. and above for approval. Identify and resolve issues that arise outside of the normal course of business.
Organize, prioritize, and perform multiple tasks simultaneously while being detailed oriented.
Productively works to improve the standard way of doing things, anticipating issues to prevent problems before they occur.
Perform general account maintenance, which may include payment corrections.
Perform post funding services, such as payoff requests and prepayment penalty calculations.
Process loan payoffs, demands, and requests for reconveyance.
Field inbound calls and member inquires.
Must be able to perform amortizations of Commercial Loans.
Meet production deadlines daily while cognizant with quality and quantity in a fast- paced environment.
Must demonstrate functional knowledge of all compliance courses annually and must review and pass all regulatory tests and courses pertaining to their job functions including internal credit union policies.
Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
Participates and contributes to a positive teamwork environment, which encourages team commitment to corporate, division, and departmental goals.
Perform additional duties as assigned.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
Effective oral and written communication skills required to interact with staff and members to perform follow-up on research requests, inquiries, and concerns.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment such as a personal computer, facsimile machine, and telephone.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: Regularly engage in verbal and written communication with various departments, including ACH departments, Wire Department, BMS department, Business Relationship Officer, Commercial Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, Learning and Development, and Digital Team. Internal discussions primarily revolve around research topics.
EXTERNAL: Corresponds effectively and professionally in consultative conversations with Golden 1 business members and prospective business members via Business Online Platform, secured messaging, e-mail and telephone.
QUALIFICATIONS:
EDUCATION: Bachelor's degree or equivalent work or educational experience in servicing business and commercial loans preferred.
EXPERIENCE: Minimum two years of experience with Business Account and Loan Products including Commercial Real Estate and Commercial and Industrial, Business Loan Servicing/Processing/Documentation and Business account servicing required.
KNOWLEDGE / SKILLS:
Excellent PC skills, with the ability to learn and train in new software.
Excellent interpersonal skills with the ability to present a professional image to management, staff, and outside contacts.
Solid understanding of Commercial Loan Products
Familiarity of business products, services and compliance requirements required.
Excellent organizational, time management and communication (verbal and written) skills.
Shares knowledge freely to help others succeed. Fully participates in meetings, proactively bringing forward relevant information, ideas and potential solutions.
Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving.
Positively adapts to changes in Golden 1 and/or changes in own role and helps others to do the same.
Ability to manage multiple tasks and demands, to work independently and as a team member, and to meet deadlines and effectively adjust to changing priorities.
Reliable work attendance
Full-time hours required, with additional hours as necessary including weekends.
Basic knowledge of the following systems: Microsoft Office (Word, Excel and Outlook), eFunds, Verafin, Q2, DNA, OFAC, EnAct, ServiceNow, ECM, Fiserv, SpendTrack, Interaction Desktop, Quavo, Docusign, Datasafe, NitroPro, SharePoint
PHYSICAL REQUIREMENTS:
Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within normal range.
LICENSES / CERTIFICATIONS:
None
THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
REV. 3/20/2025
The average processor in Clovis, CA earns between $26,000 and $56,000 annually. This compares to the national average processor range of $24,000 to $41,000.