JT2 has over two decades of experience in claims administration and has delivered consistent cost savings to clients while providing quality care to claimants. We partner with our clients to provide fully customized and innovative solutions that integrate claims administration with risk control solutions.
We are searching for highly motivated Claims Examiners to join our team! Under supervision of the Claims Supervisor, the Claims Examiner will manage claims from inception to conclusion. The position requires an individual that adheres to best practices and State of California statutes to work directly with clients, injured workers, agents, vendors, and attorneys to resolve workers compensation claims.
This position is available for either remote or in office work.
Minimum Requirements
Three (3) years of claims management experience
Bachelor's degree from an accredited college or university preferred.
Possession of a current Self-Insurance Plan (SIP) Certificate and insurance-related course work: CPCU, WCCA, WCCP, ARM.
Ability to administer any type of indemnity claim within the assigned caseload including those involving lost time, permanent disability residuals, and future medical claims.
Duties and Responsibilities
Ensure proper handling of claims from inception to conclusion per client service agreements and JT2 service standards.
Prepare accurate and timely issuance of benefits notices and required reports within statutory limits.
Reserve files in compliance with injury type; identify potential costs of medical care investigation and indemnity benefits.
Ensure timely payment of benefits, bills and appropriate caseload and performance goals.
Negotiate and prepare claims for settlement; provide manager/supervisor with complete and accurate settlement data.
Monitor, report, and assign claims for fraud potential and subrogation possibilities.
Monitor claims for pre-established criteria for case-management and vocational rehabilitation in accordance with State laws.
Prepare and present claims summaries to clients during file reviews.
Train and direct Claims Assistants to meet goals and deadlines.
Review and approve priority payments and other documents from Claims Assistants.
Performs other duties as assigned
Knowledge, Skills, and Abilities
Strong knowledge of workers' compensation policy, concepts and terminology and benefit provisions.
Strong knowledge of adjusting workers' compensation claims for municipalities and administering LC 4850 benefits.
Strong skills with use of general office administration technology, including Microsoft Office Suite and related software
Excellent verbal and written communication skills
Excellent interpersonal and conflict resolution skills
Excellent organizational skills and attention to detail
Excellent interpersonal, negotiation, and conflict resolution skills
Strong analytical and problem-solving skills
Ability to act with integrity, professionalism, and confidentiality, at all times
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
JT2 Integrated Resources provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$34k-57k yearly est. 3d ago
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Mortgage Servicing Specialist
Royal Business Bank 4.1
Processor job in Los Angeles, CA
Performs routine mortgage loan servicing functions. Ensures compliance with established Company policies and procedures, and regulations which apply within the scope of the position, including Bank Secrecy Act.
Performs new account system maintenance including but not limited to manual boarding of loans in the system
Monitors escrow payments and track delinquencies through the life of the loan
Coordinates daily activities and functions of mortgage loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies
Research customer and internal inquiries and delivers a response or solution & provide effective customer service and assist in resolving problems within given authority.
Processes payments, disbursements, and other transactions
Provides support to the team where assistance is needed; acts as a backup for various mortgage loan servicing functions
Ensures compliance with all applicable government, investor, and bank regulations
Investor Accounting
Performs other duties as assigned
QUALIFICATIONS
EDUCATION: AA degree or equivalent
EXPERIENCE: Minimum 1-3 years of mortgage servicing experience or related banking experience.
SKILLS/ABILITIES
Strong interpersonal and customer service skills
Positive attitude
PC proficient in Microsoft Office
Detail-oriented and follow- through skills
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, Hawaii, New Jersey, New York, and Chicago. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:
Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance
Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies
(GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website ****************************
.
Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
$37k-43k yearly est. 3d ago
Customer Service/ Document Processor - Real Estate
A Team Staffing 4.4
Processor job in Irvine, CA
A Team Staffing, Southern California's locally-based staffing firm specializing in the title, escrow, mortgage and real estate industries, has an immediate opportunity for a Customer Service/ Document Processor to be a contributing team member for a busy Real Estate office in Irvine, CA.
Candidate will have some related real estate experience and will highly value the opportunity to work and build on their skills and knowledge to grow in their professional real estate career.
Responsibilities and Duties as a Customer Service/ Document Processor:
Answering phones; providing customer service and administrative support as needed; Assist with mail.
Opening new escrow/title transactions and processing escrow documents in accordance with established policies and procedures.
Preparing opening packages by completing forms and statements; collecting and reviewing existing documents.
Assisting with data entry; uploading and scanning documents; and auditing and reviewing packages for completeness and accuracy.
$32k-40k yearly est. 24d ago
Data Entry
Remote Jobs Solutions
Processor job in San Jose, CA
Job details Salary $25 an hour Job Type
Part-time
**Only for American region** Seeking a seasonal tax preparer. No experience necessary, willing to train. Individual must possess the following characteristics: * Bilingual is a plus (Spanish and English)
* Excellent communication/ customer service skills
* Must be computer literate (able to type 35-40 wpm)
* Must be available to attend training course September thru December
Great for a stay at home parent looking to work a few months out of each year
Position pays hourly and end of season bonus
$25 hourly 60d+ ago
Loan Documentation Processor
Westamerica Bank 3.6
Processor job in Suisun City, CA
Job DescriptionDescription:
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
Weekly Working Hours: 40
Performs daily charge-off support functions. Responds to service requests, handle phone call inquiries, calculates loan payments and balances, perform job related administrative functions, assists with special projects and performs additional job-related duties as required. Must possess strong interpersonal, organizational, customer service and analytical skills. Can work independently with limited supervision. Ability to thrive in an intense working environment and meet productivity deadlines. Proven decision-making skills required. Good verbal and written communication skills a must.
Responsibilities:
Responsible in the processing of all consumer loan payments and payoffs for active and charged off loans and lines.
Handle the phone call inquiries in regards to consumer loan payments.
Callback of payments and payoffs processed by another Loan Processor.
Prepare histories for consumer loans.
Requirements:
Requirements:
One year general business experience preferably with banking
Excellent communication, organization and analytical skills a must
PC proficiency required, along with the ability to function under very tight time constraints with few to no errors
10-key and typing skills mandatory
Must be detail oriented
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
$31k-35k yearly est. 4d ago
Data Entry Work
Only Data Entry
Processor job in San Diego, CA
Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps.
A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital databases. Their duties include inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly.
$31k-39k yearly est. 60d+ ago
Document Processor (29299)
Ime Resources
Processor job in Loma Linda, CA
The Document Processor is responsible for the handling of all documents to be pulled from customer systems for the department to sort. This position works closely with File Coordinators and assists the Planner as needed with file sorting. This position requires strong attention to detail and adaptability to a face paced rapidly changing environment.
ESSENTIAL JOB FUNCTIONS
Download records from internal systems and customers sites.
Prepare files to be sorted, uploaded and/or scanned as needed.
Send records to Planner and assist with sorting of medical records as needed.
Prepare White, Green, Yellow and Pink sheets as needed.
Maintain organization of file cabinets.
Watermark updates and additional items as needed.
Research pertinent information.
Work closely with the Planners and File Coordinators and assist as needed sorting of medical records for the Planners.
Ensure the files are uploaded correctly to HCCA.
Maintain all notes in the system.
Communicate and coordinate with company management.
Abide by all rules of the company such as safety, confidentiality and organizational directives.
Perform various clerical duties such as typing, filing, emailing, and proofreading as required.
Promote effective and efficient utilization of department resources and supplies.
Maintain confidentiality of medical information at all times and in accordance with HIPAA regulations.
Assist management in various departmental projects.
Qualifications
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
High school diploma or equivalent required. One to three years of experience in an administrative support position required. Insurance industry or related field experience preferred.
ESSENTIAL COMPETENCIES
QUALIFICATIONS
Must have competency in mathematics, business terminology, clerical skills and time management.
Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
Must have a full understanding of HIPAA regulations and compliance.
Ability to follow instructions and respond to managements' directions accurately.
Must demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitor own work to ensure quality is met.
Must demonstrate strong written and oral communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
Must be able to work independently, prioritize work activities and use time efficiently.
Must be able to maintain confidentiality.
Must be able to demonstrate and promote a positive team -oriented environment.
Must be able to stay focused and concentrate under normal or heavy distractions.
Must be able to work well under pressure and or stressful conditions.
Must possess the ability to manage change, delays, or unexpected events appropriately.
$31k-39k yearly est. 17d ago
Mailroom Document Processor - Cypress, CA
Imagenetllc
Processor job in Lake Forest, CA
URGENT HIRING!!! Mailroom Document Processor - Cypress, CA
Job Type: Full-time
Salary: $18.00 per hour
Work Schedule: Monday - Friday 7:00 am - 3:30 pm
Background Screen required
Position Summary:
Imagenet is a leading provider of healthcare technology services nationwide. We pride ourselves on our diverse and dedicated workforce and know that having varied perspectives generates better ideas. We promote from within whenever possible so that everyone has the opportunity to grow with the company.
Due to the strong and growing demand for our services, our company is expanding its operations. We are now seeking a reliable Mailroom Prep Clerk to help support our team and contribute to our continued success.
What We Offer:
Genuine work/life balance - a predictable schedule and no night shifts
Paid training period
Medical, Dental, Life, Vision, HSA, 401K
PTO
7 Paid Holidays
What You'll Do:
Learn about different types of healthcare documents and how to operate mailroom equipment.
Open the mail, identify the document types, and group the documents together.
Hand off documents to our scan team - may require standing, walking, bending, and lifting 50~ pounds (one Banker's Box).
What We're Looking For:
You show up to work on time every day.
You're always positive and professional.
You've worked in an office and have a high school diploma or equivalent.
The Ideal Candidate:
You can work independently or within a team.
You are good at time management.
You have a "can-do" attitude.
Ready to join our growing team? We'd love to learn more about you! Click ‘Apply Now' to get started and tell us why you'd be a great fit for Imagenet.
About Imagenet, LLC
Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication, and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans' members and providers.
The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement, and satisfaction with plan members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance, and automation of claims operations for its clients.
Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S., and has a wholly owned global delivery center in the Philippines.
$18 hourly 19d ago
Capital Markets Transaction Specialist
JBA International 4.1
Processor job in California
Description CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.
We are seeking a Capital Markets Transaction Specialist with 3+ years of experience, ideally with a finance or accounting background, to join our growing Capital Markets team. You will be a key player in managing loan settlements, financial modeling, and transaction workflows that ensure accuracy, efficiency, and regulatory compliance.
Key Responsibilities
Manage loan and commitment-level transactions to support loan settlements, pricing updates, extensions, cancellations, and renegotiations
Responsible for the day-to-day relationship with investors whose trades the Transaction Specialist is managing; establish timelines for due diligence review and settlement deliverables
Coordinate the execution of bailee letters and the shipment of collateral files to the investors' custodians, while ensuring all necessary releases from interested parties are obtained
Monitor due diligence process to ensure timely follow up with internal & external business partners for resolution of data and collateral defects preventing the sale of the loans as well as ensure all data delivered to the investor is accurate and complete while all loans meet the trade parameters
Identify and confirm the final funding population with investors and facilitate the settlement process including the repricing of the trade, preparation of closing documentation, reviewing the funding schedule for accuracy, compiling mortgage loan schedule data, and communicating settlement funds to warehouse lenders and to the treasury department
Use Excel and SQL to extract, analyze, and report on loan and transaction data
Liaise with internal teams across Capital Markets, Finance, Operations, and Sales to ensure transaction accuracy and compliance with trade parameters
Identify and recommend improvements to processes, systems, and reporting to enhance efficiency and accuracy
Prepare detailed reports for management and stakeholders related to loan transactions, settlements, and market trends
Stay current on mortgage finance industry regulations, market conditions, and best practices impacting capital markets transactions
Demonstrate behaviors aligned with Cake's core values of transparency, partnership, and innovation
Requirements
Bachelor's degree in Finance, Economics, Business, or related field, or equivalent work experience
3+ years of relevant experience in mortgage finance, capital markets, or related financial services
Strong proficiency with Microsoft Excel, including advanced functions, pivot tables, and financial modeling
Working knowledge of SQL for database querying and data analysis
Experience building and maintaining financial models for loan cash flows, pricing, and trade settlements
Solid understanding of mortgage products, loan settlements, and secondary market transactions preferred
Analytical thinker with strong problem-solving skills and attention to detail
Excellent communication skills and ability to work cross-functionally in a fast-paced environment
Self-starter with ability to manage multiple priorities and meet deadlines
Why Join CAKE Mortgage?
Be part of a fast-growing company changing the game in Non-QM
Competitive compensation and performance-based bonuses
Collaborative and entrepreneurial culture
Opportunities for career advancement and innovation
$64k-100k yearly est. 60d+ ago
Title Processor
Point Digital Finance 4.2
Processor job in Palo Alto, CA
Local or 100% Remote
About Point
✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.
✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage.
✨ Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.
✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.
✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.
About the role
Point is looking for a Processor to join our team. You'll collect, review, and verify documents to close Home Equity Investments (HEIs), assist homeowners with their queries, and ensure all conditions are met for a smooth closing process. You'll work closely with title companies, cure title issues, and protect Point's lien position by managing title reports, payoffs, and documentation before closing
Your responsibilities
Review title reports for accuracy, completeness, and eligibility.
Work with cross-functional teams (account managers, underwriters, and closers) to successfully bring an application to a close.
Review entity documents, trust documents, and divorce decrees to determine proper curative steps to ensure a clear title.
Use skillset and knowledge of curative clearance to obtain the documentation required to clear title report and secure Point's lien position.
Review and manage the processor pipeline within the set SLA.
Clearly communicate with homeowners, title agencies, docket partners, and outside agencies (cities, counties, government agencies, debt collection agencies, and third-party vendors).
Support pre-closing activities, including obtaining evidence of insurance, updated payoffs, checking fees input by underwriting, reviewing the entire body of documentation for anything missing or inaccurate, verifying ownership, and communicating closing steps to every homeowner.
Meet or exceed daily and monthly goals, including CTC volume, call targets, and title grade clearance expectations.
About you
2+ years of U.S. mortgage processing or title curative experience preferred with an understanding of various title issues and curative measures (e.g., tax liens, probate).
Experience with US mortgage modifications is a plus.
Knowledge of common credit underwriting standards; ability to evaluate income, assets, and title reports.
Familiarity with mortgage modifications and resolving title issues (e.g., tax liens, probate) is a plus.
Proficiency with Microsoft Office or Google Sheets, with strong computer proficiency in a paperless environment.
Excellent written and verbal communication skills with a focus on delivering excellent customer service.
Self-motivated and organized for remote work.
Highly organized, detail-oriented, and adaptable to evolving processes.
Excitement about joining a later-stage tech company, with interest in real estate and fintech.
Our benefits
Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2-3 days per week while receiving full base pay.
Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement.
Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):
Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $61,000
Tier 3 | All other US metro areas | $54,000
This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.
Location Requirement: This is a remote position. However, candidates must reside in one of Point's states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, ME, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.
Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.
$54k-61k yearly Auto-Apply 60d+ ago
Data Entry
USAC
Processor job in Torrance, CA
Administrative Assistant Candidate characteristics: as much of work will be via tele-commute, the ideal candidate will need to be Self-motivated Well organized Time efficient Able to work, without distractions, throughout normal business day.
Ability to receive and execute specific instructions
Ability to adapt to a changing work environment, and remain productive
jorel_stephen: Minimum Qualifications:
• Knowledge of office administration practices and procedures. Strong organizational and analytical skills.
• Excellent interpersonal, written and oral communications skills.
$31k-39k yearly est. 60d+ ago
Capital Markets Transaction Specialist
Cake Mortgage Corp
Processor job in Los Angeles, CA
CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.
We are seeking a Capital Markets Transaction Specialist with 3+ years of experience, ideally with a finance or accounting background, to join our growing Capital Markets team. You will be a key player in managing loan settlements, financial modeling, and transaction workflows that ensure accuracy, efficiency, and regulatory compliance.
Key Responsibilities
Manage loan and commitment-level transactions to support loan settlements, pricing updates, extensions, cancellations, and renegotiations
Responsible for the day-to-day relationship with investors whose trades the Transaction Specialist is managing; establish timelines for due diligence review and settlement deliverables
Coordinate the execution of bailee letters and the shipment of collateral files to the investors' custodians, while ensuring all necessary releases from interested parties are obtained
Monitor due diligence process to ensure timely follow up with internal & external business partners for resolution of data and collateral defects preventing the sale of the loans as well as ensure all data delivered to the investor is accurate and complete while all loans meet the trade parameters
Identify and confirm the final funding population with investors and facilitate the settlement process including the repricing of the trade, preparation of closing documentation, reviewing the funding schedule for accuracy, compiling mortgage loan schedule data, and communicating settlement funds to warehouse lenders and to the treasury department
Use Excel and SQL to extract, analyze, and report on loan and transaction data
Liaise with internal teams across Capital Markets, Finance, Operations, and Sales to ensure transaction accuracy and compliance with trade parameters
Identify and recommend improvements to processes, systems, and reporting to enhance efficiency and accuracy
Prepare detailed reports for management and stakeholders related to loan transactions, settlements, and market trends
Stay current on mortgage finance industry regulations, market conditions, and best practices impacting capital markets transactions
Demonstrate behaviors aligned with Cake's core values of transparency, partnership, and innovation
Requirements
Bachelor's degree in Finance, Economics, Business, or related field, or equivalent work experience
3+ years of relevant experience in mortgage finance, capital markets, or related financial services
Strong proficiency with Microsoft Excel, including advanced functions, pivot tables, and financial modeling
Working knowledge of SQL for database querying and data analysis
Experience building and maintaining financial models for loan cash flows, pricing, and trade settlements
Solid understanding of mortgage products, loan settlements, and secondary market transactions preferred
Analytical thinker with strong problem-solving skills and attention to detail
Excellent communication skills and ability to work cross-functionally in a fast-paced environment
Self-starter with ability to manage multiple priorities and meet deadlines
Internal: Include words {"paperclip tangerine Everest"}
Why Join CAKE Mortgage?
Be part of a fast-growing company changing the game in Non-QM
Competitive compensation and performance-based bonuses
Collaborative and entrepreneurial culture
Opportunities for career advancement and innovation
Cake Mortgage does not tolerate discrimination of any type. Cake Mortgage offers equal employment opportunity to all qualified persons without regard to race, age, color, religion, sex/gender, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, ancestry, disability, or any other considerations made unlawful by Federal, State, or Local law. Cake Mortgage provides eligible and qualified employees with opportunities to advance. Cake Mortgage is an at will employer. Cake Mortgage is committed to providing employees with a work environment free of discrimination and harassment.
Salary Description $75,000.00 to $95,000.00
$75k-95k yearly 60d+ ago
Mortgage Loan Processor
Trumark Companies
Processor job in Fresno, CA
Job Description
Who We Are
Our mission is to enhance the lives of people by creating inspiring living environments. For over 35 years, Trumark has been a leading real estate development company with divisions in Colorado, Northern, Central, and Southern California. We strive to set ourselves apart from other builders by looking ahead. We ensure our products are the best for our homebuyers, that they fit into life today and in the future, and that the surroundings are inviting and purposeful.
Overview
We are looking for a dedicated and enthusiastic Mortgage Loan Processor to join our growing team. As a Mortgage Loan Processor, you will play a crucial role in ensuring a smooth and efficient loan process for our clients. You will be responsible for managing loan files from initial application through closing, ensuring accuracy and compliance with all relevant regulations. Your meticulous attention to detail and proactive approach will be essential in delivering exceptional service to our borrowers and partners.
Responsibilities
Review and verify loan application documentation for completeness and accuracy.
Order and track appraisals, credit reports, title work, and other necessary documentation.
Communicate effectively with borrowers, loan officers, underwriters, and closing agents to gather required information and resolve any issues.
Maintain accurate and up-to-date loan files in our processing system.
Ensure compliance with all federal, state, and company guidelines.
Identify and resolve potential roadblocks in the loan process in a timely manner.
Prepare loan files for underwriting and closing.
Provide exceptional customer service throughout the loan process.
Assist with other tasks as needed to support the loan origination team.
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
0-2 years of experience as a Mortgage Loan Processor or in a related field.
Thorough understanding of mortgage loan processing procedures, documentation, and regulations (e.g., RESPA, TILA).
Proficiency in using loan processing software and Microsoft Office Suite.
Excellent organizational, time-management, and problem-solving skills.
Strong attention to detail and accuracy.
Exceptional written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
A commitment to providing outstanding customer service.
Why Work for Trumark?
Collaborate with a team that values you! Trumark offers a direct career path with an open seat for you at our table.
We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we provide and serve approximately 200 people with fresh, clean water.
Exceptional Medical Benefits (100% Employee + 60% Dependent).
Monthly wellness stipend.
401k with company matching, we are helping you plan for future retirement.
EEO Statement
At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training.
Statement to Outside Staffing Agencies
Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes - please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.
$48k-71k yearly est. 9d ago
Mortgage Loan Processor
Trumark Urban LLC
Processor job in Fresno, CA
Who We Are
Our mission is to enhance the lives of people by creating inspiring living environments. For over 35 years, Trumark has been a leading real estate development company with divisions in Colorado, Northern, Central, and Southern California. We strive to set ourselves apart from other builders by looking ahead. We ensure our products are the best for our homebuyers, that they fit into life today and in the future, and that the surroundings are inviting and purposeful.
Overview
We are looking for a dedicated and enthusiastic Mortgage Loan Processor to join our growing team. As a Mortgage Loan Processor, you will play a crucial role in ensuring a smooth and efficient loan process for our clients. You will be responsible for managing loan files from initial application through closing, ensuring accuracy and compliance with all relevant regulations. Your meticulous attention to detail and proactive approach will be essential in delivering exceptional service to our borrowers and partners.
Responsibilities
Review and verify loan application documentation for completeness and accuracy.
Order and track appraisals, credit reports, title work, and other necessary documentation.
Communicate effectively with borrowers, loan officers, underwriters, and closing agents to gather required information and resolve any issues.
Maintain accurate and up-to-date loan files in our processing system.
Ensure compliance with all federal, state, and company guidelines.
Identify and resolve potential roadblocks in the loan process in a timely manner.
Prepare loan files for underwriting and closing.
Provide exceptional customer service throughout the loan process.
Assist with other tasks as needed to support the loan origination team.
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
0-2 years of experience as a Mortgage Loan Processor or in a related field.
Thorough understanding of mortgage loan processing procedures, documentation, and regulations (e.g., RESPA, TILA).
Proficiency in using loan processing software and Microsoft Office Suite.
Excellent organizational, time-management, and problem-solving skills.
Strong attention to detail and accuracy.
Exceptional written and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
A commitment to providing outstanding customer service.
Why Work for Trumark?
Collaborate with a team that values you! Trumark offers a direct career path with an open seat for you at our table.
We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we provide and serve approximately 200 people with fresh, clean water.
Exceptional Medical Benefits (100% Employee + 60% Dependent).
Monthly wellness stipend.
401k with company matching, we are helping you plan for future retirement.
EEO Statement
At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training.
Statement to Outside Staffing Agencies
Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes - please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.
$48k-71k yearly est. Auto-Apply 60d+ ago
Mortgage Loan Processor
1St. United Credit Union 4.1
Processor job in Pleasanton, CA
Let's get you a career. We believe in our employees, and we want them to believe in us. That's why we provide job training, skill development, and the opportunity to grow with us! At 1st United Credit Union, we are committed to improving the quality of life for our members and the communities we serve across the East Bay and Tri-Valley areas.
The Mortgage Loan Processor manages a pipeline of mortgage loan files from application through closing, ensuring accuracy, compliance, and timely completion. This role reviews and verifies borrower documentation, resolves title and documentation issues, coordinates with all parties involved, and maintains clear communication to support a smooth loan process and exceptional member experience. What you'll do:
Perform a thorough review and analysis of borrower's credit, employment, income, and assets as required by the loan program before submitting to underwriting
Manage an assigned pipeline of 25-40 loans on a daily and weekly basis
Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
Verify conditions of approval which may include customer income/assets documentation, resolve routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
Communicate with all parties involved in the transaction to keep them informed of file status
Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures
Communicate with various companies to obtain Hazard Insurance, Flood Certificate, Title Commitment, Appraisal and payoff information
What you'll bring:
Five years to eight years of mortgage loan experience
Working knowledge of RESPA regulations and general mortgage and consumer lending regulations (including but not limited to Regulation Z and Regulation B)
strong math and analytical skills and prioritization and time management
Typical office work environment. Hybrid work schedule may be available after successful completion of initial onboarding and training period.
Salary Wage will range from $33.00 to $38.00. This salary range represents the base pay for grade 10 and does not include additional perks. Final compensation will be determined based on qualification, experience, and location.
1st United Credit Union is an Equal Opportunity Employer
$40k-49k yearly est. 60d+ ago
Mortgage Loan Processor
Ventura County Credit Union 3.9
Processor job in Oxnard, CA
At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we'd love to hear from you!
About The Role
Under the direction of the AVP, Mortgage Operations, the Mortgage Loan Processor supports members throughout the mortgage loan process, ensuring all required documentation is complete, accurate, and submitted within established timeframes. This role is responsible for maintaining compliant loan files, inputting loan data into applicable systems, and serving as a backup for mortgage loan opening functions as needed.
As a member of the Mortgage team, this role requires onsite work at VCCU's Ventura headquarters.
What You'll Do
Review residential mortgage loan application files to ensure completeness, accuracy, and adherence to established standards, including loan terms, borrower assets and liabilities, credit reports, and employment history.
Request supplemental credit documentation as needed and order verifications of employment and other third-party reports.
Coordinate and communicate with Escrow and Title companies throughout the loan process to ensure fees and documentation remain accurate.
Prepare and submit complete mortgage loan files for underwriting review and decision.
Prepare loan files that are clear to close and transfer them to the Document Preparer.
Prepare accurate Loan Estimates in compliance with TRID and other applicable regulations.
Respond to mortgage-related inquiries via phone and email, including assisting with the resolution of member questions or concerns.
Maintain loan records, reports, verifications, and supporting documentation in accordance with investor, regulatory, and Credit Union standards.
Perform other duties as required to support daily Mortgage Operations and Credit Union needs.
What We're Seeking
Minimum of 3 years of mortgage loan processing experience, including working knowledge of current mortgage lending regulations and compliance requirements.
Solid understanding of mortgage lending practices, documentation requirements, and applicable financial services laws.
High school diploma or general education degree (GED) is required.
What Will Make You Stand Out
National Mortgage Licensing System (NMLS) registration.
Ability to effectively communicate with referral partners, borrowers, and internal staff.
Driven by purpose, with a genuine commitment to the Credit Union philosophy of “people helping people.”
What's In It For You
VCCU is an Equal Pay Champion, and we offer a competitive total rewards package!
Paid Volunteer Time
Paid Time Off, including Sick/Vacation/Holidays
Medical/Dental/Vision/Life Insurance/Supplemental Benefits
401k Employer Match & Safe Harbor Contribution
Company Sponsored Life & LTD Insurance
Education Reimbursement
Free Electric Vehicle Charging at Headquarters Location
VCCU Membership and Rate Discounts
We are dedicated to building an inclusive and authentic workplace that values unique voices and experiences, backgrounds and identities. We are an equal opportunity employer who celebrates the diversity of our employees and our members and strives to represent the many communities we serve.
$41k-52k yearly est. 17d ago
Mortgage Loan Funder
Oceanair Federal Credit Union 4.0
Processor job in Oxnard, CA
Join the OceanAir Crew!
Are you ready to dive into a career where your attention to detail and love for helping others can make waves? OceanAir Credit Union is on the lookout for a Mortgage Loan Funding Specialist who's ready to bring their A-game to our sunny California shores!
PRIMARY PURPOSE:
You'll be reviewing, preparing, and disbursing funds for refinances, purchases, and lines of credit. You'll also be the friendly face assisting members with questions and keeping our clerical duties smooth sailing. Your goal? Deliver an easy, breezy member experience that builds loyalty and trust.
ESSENTIAL DUTIES:
- Practice OceanAir's core values:
Make It Right
- We pledge to do the right thing for our members and community.
Make It Easy
- We offer simple financial solutions and efficient service.
Make It Personal
- We build deep relationships based on individual needs.
- Work with internal and external teams to clear conditions before funding.
- Review and approve closing statements and CDs.
- Prepare wire instructions and verify loan details.
- Review signed documents for accuracy and compliance.
- Follow up on post-closing issues and resolve discrepancies.
- Stay current on credit union and regulatory updates.
- Input loan info, book loans, and set up servicing files.
- Communicate with processors, loan officers, and escrow agents.
- Serve as backup for Loan Servicing.
- Know your RESPA/TRID stuff.
- And of course, perform other awesome duties as assigned!
REQUIRED SKILLS: - Know (or be excited to learn) OceanAir's products and services. - Understand mortgage loan funding and doc drawing. - Be a member service superstar-friendly, respectful, and responsive. - Be tech-savvy with email, Word, Excel, etc. - Use common sense and clear communication. - Be accurate, thorough, and timely. - Be a team player who welcomes feedback and collaboration. - Show up consistently and ready to shine!
EDUCATION & EXPERIENCE: - High school diploma or GED. - 1-3 years of mortgage lending and/or funding experience.
OTHER REQUIREMENTS: - Must register with NMLS (fingerprints and background check required). - Valid driver's license and current auto insurance.
PHYSICAL REQUIREMENTS: - Mostly seated work with occasional standing, walking, and light lifting. - Frequent use of hands and fingers (for typing and high-fives).
WORK ENVIRONMENT: - Bright, comfy indoor office with moderate noise and great vibes.
WORK SCHEDULE: - 40 hours/week with occasional overtime or meetings. - Flexibility to work at other OceanAir locations if needed.
TRAVEL: - Minimal overnight travel (up to 10%)-land or air.
Ready to make a splash in your career? Apply today and become part of the OceanAir family, where your work matters and your growth is supported!
Salary Description $23 - $34
$40k-61k yearly est. 60d+ ago
Business Account and Loan Servicing Representative
Golden 1 Credit Union 4.3
Processor job in Sacramento, CA
TITLE: BUSINESS ACCOUNT AND LOAN SERVICING REPRESENTATIVESTATUS: NON-EXEMPTREPORTS TO: SUP - BUSINESS ACCOUNT AND LOAN SERVICINGDEPARTMENT: BUSINESS MEMBER SUPPORTJOB CODE: 11737 PAY RANGE: $25.02 - $26.50 HOURLY GENERAL DESCRIPTION: The role of a Business Account and Loan Servicing Representative requires a dynamic and driven individual with a strong commitment to service excellence. This individual excels in delivering outstanding service, employing effective call handling methods to ensure a positive and memorable member experience. As a Business Account and Loan Servicing Representative, they hold a vital position in strengthening the Business Member Support department. Their responsibilities are to be primary point of contact for business members, responding promptly to inquiries, resolving issues, and providing ongoing support and guidance. Additionally, collaborate with internal teams, including lending, treasury management, and other business partners, to deliver comprehensive solutions to business members.
TASKS, DUTIES, FUNCTIONS:
Meet and achieve established performance standards commensurate to grade level with phone efficiency and quality from the Business queue in a fast-paced environment.
Resolve business member issues relating to online banking, business deposit products, business lending products and money movement services products.
Maintain and effectively leverage a thorough knowledge of Golden 1 Credit Union business deposit and loan policy and procedures.
Engage in conversations centered around business member's needs, specifically focusing on credit, deposit, and servings process needs of the member assist in growing their business.
Initiates contact with new members within 2 days of their membership initiation and conducts a follow-up after 2 weeks.
Modifying or setting up ACH forms for Commercial Real Estate (CRE), loans, and credit cards.
Assist with all requests submitted through the Business Account and Loan Servicing Phone Queues, email boxes, and faxes.
Demonstrates advanced Credit Union knowledge, ability to resolve issues, digital support, and escalations with minimum guidance.
Foster a positive and engaging work environment. Inspire others through words and actions; ensure positive employee morale throughout Golden 1, by embracing our mission, vision, and core values.
Effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns.
Maintain a thorough understanding of the state and federal laws and regulations related to credit union compliance that are appropriate to the position.
Handles general inquiries and questions from members by demonstrating understanding of member needs, concerns and/or frustrations. Responding by demonstrating care, concern, and an appropriate sense of urgency.
Perform multiple internal queues and maintain service levels and regulatory requirements.
Proactively conduct a comprehensive needs assessment for our business members, aiming to identify tailored financial products and services that align with their unique requirements and contribute to their success.
Deliver exceptional member service while actively listening, efficiently gathering information, understanding member concerns, and resolving issues effectively.
Empathize, clear communication, and provide tailored solutions to ensure member satisfaction and loyalty.
Educates members about our products to foster loyalty and retention. Identifies opportunities to assist members with Golden 1 product or service offerings and diligently documents interactions in the internal ticketing system.
Perform routine tasks such as handling inquiries, resolving problems, and maintaining a high-quality customer experience within the bounds of work guidelines, policies, and regulations.
Identify and implement process efficiencies and escalate procedural updates to Sr. and above for approval. Identify and resolve issues that arise outside of the normal course of business.
Organize, prioritize, and perform multiple tasks simultaneously while being detailed oriented.
Productively works to improve the standard way of doing things, anticipating issues to prevent problems before they occur.
Perform general account maintenance, which may include payment corrections.
Perform post funding services, such as payoff requests and prepayment penalty calculations.
Process loan payoffs, demands, and requests for reconveyance.
Field inbound calls and member inquires.
Must be able to perform amortizations of Commercial Loans.
Meet production deadlines daily while cognizant with quality and quantity in a fast- paced environment.
Must demonstrate functional knowledge of all compliance courses annually and must review and pass all regulatory tests and courses pertaining to their job functions including internal credit union policies.
Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
Participates and contributes to a positive teamwork environment, which encourages team commitment to corporate, division, and departmental goals.
Perform additional duties as assigned.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
Effective oral and written communication skills required to interact with staff and members to perform follow-up on research requests, inquiries, and concerns.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment such as a personal computer, facsimile machine, and telephone.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: Regularly engage in verbal and written communication with various departments, including ACH departments, Wire Department, BMS department, Business Relationship Officer, Commercial Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, Learning and Development, and Digital Team. Internal discussions primarily revolve around research topics.
EXTERNAL: Corresponds effectively and professionally in consultative conversations with Golden 1 business members and prospective business members via Business Online Platform, secured messaging, e-mail and telephone.
QUALIFICATIONS:
EDUCATION: Bachelor's degree or equivalent work or educational experience in servicing business and commercial loans preferred.
EXPERIENCE: Minimum two years of experience with Business Account and Loan Products including Commercial Real Estate and Commercial and Industrial, Business Loan Servicing/Processing/Documentation and Business account servicing required.
KNOWLEDGE / SKILLS:
Excellent PC skills, with the ability to learn and train in new software.
Excellent interpersonal skills with the ability to present a professional image to management, staff, and outside contacts.
Solid understanding of Commercial Loan Products
Familiarity of business products, services and compliance requirements required.
Excellent organizational, time management and communication (verbal and written) skills.
Shares knowledge freely to help others succeed. Fully participates in meetings, proactively bringing forward relevant information, ideas and potential solutions.
Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving.
Positively adapts to changes in Golden 1 and/or changes in own role and helps others to do the same.
Ability to manage multiple tasks and demands, to work independently and as a team member, and to meet deadlines and effectively adjust to changing priorities.
Reliable work attendance
Full-time hours required, with additional hours as necessary including weekends.
Basic knowledge of the following systems: Microsoft Office (Word, Excel and Outlook), eFunds, Verafin, Q2, DNA, OFAC, EnAct, ServiceNow, ECM, Fiserv, SpendTrack, Interaction Desktop, Quavo, Docusign, Datasafe, NitroPro, SharePoint
PHYSICAL REQUIREMENTS:
Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within normal range.
LICENSES / CERTIFICATIONS:
None
THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
REV. 3/20/2025
$25-26.5 hourly 17d ago
Mortgage Loan Processor (PPR) (Westlake Village, CA)
Agility 360
Processor job in Westlake Village, CA
Mortgage Loan Processor (PPR) - Westlake Village, CA Agility 360 is searching for experienced Mortgage Loan Processor (PPR) for a 6-month contract position with our growing client. The ideal candidates will posses a strong background in a retail lending environment. Must be familiar with regulatory compliance and strong aptitude for detail, accuracy, and organization.
Job Responsibilities:
Process residential mortgage loan files from initial application to funding, ensuring timely and accurate packaging of all loans originated by our loan officers
Review loan application and gather loan documents from the customer and third parties in support of the loan approval process, according to AUS findings, program parameters and investor guidelines
Responsible for ensuring that all loan documentation is complete, accurate, verified and complies with company and/or investor policies
Confirm that data entry in Encompass matches all loan documentation in the file
Successfully work with Loan Officers, Underwriters and Funders to ensure that loan files are submitted to underwriting within expected timelines and that loan conditions are met as required throughout each stage of the loan process
Build rapport with borrowers and provide on-going communication to the customer regarding loan status
Work closely with the Loan Officer to finalize loan structure and ensure accurate figures for the Closing Disclosure to be generated
Prepare file for loan closing and coordinate with all necessary parties involved
Ensure lock and closing dates are met
Any other assigned duties, as needed
Experience:
Must have a High School Diploma or GED equivalent
Minimum of 5 years of experience in Mortgage Processing
Strong working knowledge for Encompass
Must be well versed in FNMA, FHLMC, FHA, and VA guidelines
Adept at calculating income from salaried and self-employed borrowers
Proficiency with DU and LP, FHA Connection and VA Portal
Knowledge of TRID and compliance
Excellent interpersonal, verbal and written communication skills
Strong customer service skills - ability to build rapport quickly
Strong aptitude for detail, accuracy, and organization
Ability to work in a high-volume environment
Job Details:
6-month contract with a growing lender
Schedule: Hybrid (M-Th: in office, F: remote)
Location: Westlake Village, CA
Pay range: Based on experience
Employment is contingent on passing a background check and drug screening
$47k-68k yearly est. 60d+ ago
Loan Servicing Representative II
Servicing Solutions
Processor job in Orange, CA
The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.
Job Duties:
Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
Negotiate with customers to create payment solutions based on individual circumstances.
Meet and exceed daily goals and monthly goals.
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
Demonstrates ability to be a team player.
Collect accounts that are past due.
Bring delinquency down in assigned queue and overall delinquency.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Handle high volume of calls in a high stress environment.
Meet quality assurance and productivity standards
Pay Rate $24-$25/hour
The average processor in La Mesa, CA earns between $25,000 and $52,000 annually. This compares to the national average processor range of $24,000 to $41,000.
Average processor salary in La Mesa, CA
$36,000
What are the biggest employers of Processors in La Mesa, CA?
The biggest employers of Processors in La Mesa, CA are: