Production support supervisor job description

Bachelor's Degree from a 4-year college or university

5+ years related experience

• Excellent verbal and written communication skills. Demonstrated organizational skills and strong attention to detail.
• Skilled in fostering a collaborative work environment and building meaningful relationships.
• Ability to read, write and interpret documents.
• Ability to manage projects and prioritize next steps with diverse peer and senior teams.
• Problem solving skills with ability to adapt to shifting priorities.
• Must be able to work independently with minimal supervision and as a team.
• Fluency and experienced in utilizing/directing the following: InDesign, Photoshop, Illustrator, Adobe Acrobat, Sketchup, Motion Graphics/ Video production. Music Production a plus. Knowledge of music media players for windows.
• Ability to drive projects with cross-functional teams and align multiple priorities with different teams at a fast pace
• Loves to keep a pulse on what is happening in NYC as well as globally with an attention to what is happening in the arts and current events.

Physical Requirements:

• May involve close vision, color vision, depth perception, and focus adjustment. Involves use of hands and fingers for typing on keyboard and using a mouse.
• Position requires prolonged periods of standing/walking around the store and windows/sidewalk.
• Window installations and de-installations.
• May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders.
• Frequently lift/move up to 50lbs.
• Ability to use a hammer and portable power tools.
• Visit off site production shops as needed for special projects.

STORES00

Are you interested in working for a purpose-driven organization that is owned by, and accountable to, its members-not its shareholders? Where you can collaborate with teams that help deliver products and services to over 1.3 million members? Then read on-BECU might just be the right fit for you.

BECU is a national leader among financial institutions. With over $29 billion in assets, we're among the largest credit unions in the nation. We've been in business for over 86 years, serving the financial well-being of our community and helping our members achieve life-long financial goals.
Here's what else sets us apart:

* Our members-first ethos.
* Unique benefits, perks and workplace culture.
* Philanthropy and community involvement.
* Remote, flexible and hybrid work opportunities.

To learn more visit becu.org/careers.

SUMMARY

The Supervisor, Servicing Operations is responsible for leading the Operational Support team to ensure optimal production within the business unit, functional area or department which may include Records, Deposit & Payment Processing, Account Servicing and Card Services. The incumbent supervises the administrative and operational functions, while ensuring compliance and quality control of the business unit's operations program. The Supervisor, Servicing Operations manages the ongoing development and implementation of standards, policies and processes as well as provides ongoing quality assurance-related support.

RESPONSIBILITIES

* Perform all responsibilities in accordance with BECU Competencies, compliance, regulatory and Information Protection requirements.
* Manage operational aspects of the department and lead efforts related to employee development, system enhancements and process improvements.
* Serve as a subject matter resource, point of escalation and mentor by maintaining a high level of product and service knowledge and related processes and procedures while ensuring compliance with respective agencies.
* Ensure compliance with the various federal, state and other regulatory agencies that relate to areas of responsibility and coordinate with other credit union personnel, departments and interested 3rd parties as needed.
* Provide support for audit related inquiries as well as assist with ongoing review and maintenance of department records in compliance with their respective agencies.
* Analyze results from member satisfaction and loyalty survey programs to identify member needs and expectations and implement actions to address any areas of concern.
* Provide ongoing coaching, mentoring and training of direct reports to develop and encourage employee performance. Meet with direct reports on a timely basis for the purpose of conducting performance evaluations and feedback sessions. Discuss and review job growth planning with team.
* Maintain the necessary operational audit and/or management information reporting that may be required of the program, to include keeping statistical records as necessary.
* Ensure that written procedures are documented for all functions within the area of responsibility, and update as necessary.
* Manage departmental file archiving processes while adhering to compliance and retention policies.
* Provide backup team support as needed.
* Perform other duties as assigned.

QUALIFICATIONS

* Associate's degree in business required, or equivalent work or education related experience.
* Minimum of two years of supervisory experience within the relevant industry required.
* Minimum three years of experience within the relevant industry required.
* Prior experience in developing and managing budgets.
* Excellent leadership, project management and organizational skills.
* Excellent analytical and problem solving skills to ensure compliance issues are resolved effectively.
* Proficient verbal and written communication skills to effectively communicate in the English language.
* Full time hours required, with additional hours as necessary.
* Occasional travel required.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Description:
Application Production Support Analyst

Job Purpose: This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.

Key Responsibilities:
(Describe the main activities the job-holder will perform)
• Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of the Major Global Bank's business.
• Provide application support oversight in resolving and troubleshooting problems.
• Provide and support recommendations for improved procedures and policies.
• Work with various vendors and ensure that issue resolution is as per the Major Global Bank's standards and there is timely notification to the customers for the ongoing production issues.
• Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.
• Assist and support in achieving departmental goals and objectives.
• Provide advanced application support to effectively utilize the system infrastructure and resources.
• Provide direct assistance to users in using and interpreting software tools and products.
• Interact with software vendors to provide best solutions to business problems.
• Ensure compliance of all security measures in application development processes.
Development Value:
(What opportunities to develop can the job offer a prospective candidate?)
- Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank
- Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting
- Opportunity to directly work with a highly motivated team
Knowledge/Experience:
- 3-4 years' experience in handling production support activities, identifying and resolving technical issues.
- Experience with handling ETL jobs (Ab-Initio) with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.
- Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements.
- Should be aware of various scheduling tool.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Delivering regular and customized training to teams within the business
- Experience on shell scripting would be added advantage
- It is desired but not mandatory to have experience with ETL/Database Development tools.
Skills:
- Strong design & execution bend of mind to help resolve complex technical issues.
- Oversees process for technical issue escalation; prioritizes technical issue resolution.
- Oversees resolution of major system outages ensuring communication to interested parties.
- Start of day checks, continuous monitoring, and regional handover.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Provides technical oversight across systems and applications; leverages skills across apps support area.
- Participate in application releases, from development, testing and deployment into production.
- Develop and maintain technical support documentation.
- Ticketing tools like ServiceNow
- Scheduling tools like AutoSys.
- Thorough understanding of ETL and relational database methodologies.
- Software engineering best practices
- Passion for technology and self- starter
- Strong writing, communication, time-management, decision-making, and basic task organization skills
- Ability to prioritize and manage schedules under tight, SLA's.
- Performs other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the Major Global Bank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience.

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