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Program support assistant skills for your resume and career

Updated January 8, 2025

5 min read

Program support assistant example skills

Below we've compiled a list of the most critical program support assistant skills. We ranked the top skills for program support assistants based on the percentage of resumes they appeared on. For example, 13.6% of program support assistant resumes contained patients as a skill. Continue reading to find out what skills a program support assistant needs to be successful in the workplace.

15 program support assistant skills for your resume and career

1. Patients

Here's how program support assistants use patients:

Administered baseline structured interviews and standardized observational protocols to patients to rate symptoms and collect study data and follow-up assessments.
Obtain and verify accuracy of patients' demographics and contact information while acquiring authorization signatures for required HIPAA documents.

2. Veterans

Here's how program support assistants use veterans:

Served as Personal Identity Verification (PIV)Sponsor for Pathology and Laboratory Service for District of Columbia Veterans Administrations Medical Center
Supported the administrative and clinical staff by serving as primary contact for administrative problems involving Veterans and their families.

3. Program Support

Here's how program support assistants use program support:

Program Support/Medical Assistant, GSI was responsible to medical release/legal release of information concerning any/all inpatient and outpatients medical records.
Provided administrative and secretarial program support to Directors in three different academic programs.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how program support assistants use customer service:

Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner.
Maintained outstanding customer service by communicating with all civilians and veteran employees from diverse backgrounds.

5. Rehabilitation

Here's how program support assistants use rehabilitation:

Reported veteran progress to rehabilitation counselors and case managers on a weekly basis.
Worked with Vocational Rehabilitation Counselor to find jobs for injured worker.

6. Provides Administrative Support

Here's how program support assistants use provides administrative support:

Manage office operations (including filing of sensitive records), provides administrative support to supervisor and staff members.
Program Assistant provides administrative support primarily to Family and Youth programs to ensure that the department operations run smoothly.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how program support assistants use data entry:

Performed data entry from researcher logs and generated descriptive metadata for over 200,000 digitized objects.
Perform data entry into the electronic protocol tracking and correspondence system.

8. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how program support assistants use patient care:

Located and reviewed all necessary documentation for medical reviews pertaining to the medical facility and accommodation appropriate for patient care.
Coordinated with state and local organizations regarding program details, patient care and other available resources

9. Developmental Disabilities

Here's how program support assistants use developmental disabilities:

Promote activities of daily living for individuals with developmental disabilities* Advocate for justice, inclusion, and community participation* Practice person-centered approach
Communicated with family members and/or any other persons that are legally responsible for individuals with developmental disabilities.

10. Direct Support

Direct support is a one-on-one service that helps with daily life skills and tasks that strengthen one's independence. A direct support professional is responsible for a variety of tasks related to the general care of people with physical, cognitive, or developmental disabilities. The goal is to assist people to reach their full potential and to integrate and get engaged in their community.

Here's how program support assistants use direct support:

Direct support assistant, my duties were to care for developmentally disabled, to have as much normalization as possible.
Direct Support Professionals will respect the individual's personal choice, lifestyles and their dignity to make decisions for themselves.

12. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how program support assistants use phone calls:

Served as communications coordinator for psychology, receiving telephone calls and responding of referring them to appropriate resource person.
Respond to telephone calls by providing requested information or refer to appropriate personnel.

13. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how program support assistants use data collection:

Manage database applications to capture and facilitate patient responses and related data collection to track and reveal trends of customer satisfaction.
Established, systematized and maintained tracking systems for incoming information and maintained data collections forms.

14. PowerPoint

Here's how program support assistants use powerpoint:

Prepared PowerPoint Presentations according to agenda set by Planning List Supervisor for monthly staff meetings.
Create instructional materials for patients learning computers using Microsoft PowerPoint and Microsoft Word.

15. Word Processing

Here's how program support assistants use word processing:

Operated office equipment such as photocopier, fax, computer; word processing, excel spreadsheet, and other software applications.
Identify and select appropriate software types, (spreadsheets, database, word processing, etc.)

5 Program Support Assistant resume examples

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List of program support assistant skills to add to your resume

The most important skills for a program support assistant resume and required skills for a program support assistant to have include:

Patients
Veterans
Program Support
Customer Service
Rehabilitation
Provides Administrative Support
Data Entry
Patient Care
Developmental Disabilities
Direct Support
Social Work
Phone Calls
Data Collection
PowerPoint
Word Processing
HR

Clerical Support
Medical Terminology
Telephone Calls
Office Equipment
Timekeeping
Meeting Minutes
Scheduling Appointments
Personnel Actions
Collating
Administrative Functions
Travel Arrangements
SharePoint
Management System
Primary Care
Administrative Tasks
Technical Assistance

Technical Troubleshooting
Computer System
Health Insurance
Supply Support
CPRS
Statistical Data
Administrative Assistance
PIV
Applied Behavior Analysis
Hippa
HIPAA
Travel Vouchers
Provide Customer Support
Informed Consent
Expense Reports

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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