Program support clerk job description
Updated March 14, 2024
6 min read
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Example program support clerk requirements on a job description
Program support clerk requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in program support clerk job postings.
Sample program support clerk requirements
- Bachelor’s degree in computer science or related field.
- Proficiency in MS Office Suite.
- Knowledge of Windows and Mac operating systems.
- Minimum two years of experience in program administration.
- Strong understanding of programmatic and technical concepts.
Sample required program support clerk soft skills
- Excellent communication and interpersonal skills.
- Ability to multitask and work independently.
- Ability to work under tight deadlines.
- Ability to work collaboratively in a team environment.
Program support clerk job description example 1
Red Gate Group program support clerk job description
IPA requires program management support that will assist in carrying out the division's responsibilities that contribute to NGA's mission.
Duties include:
The candidate shall assist in developing acquisition documentation (Acquisition Strategies, Statements of Work, Requests for Proposal, and acquisition and source selection plans) and present those documents for Government approval. The contractor shall serve in an advisory role on source selection panels, document source selection findings, and if necessary support the Government in the defense of protest.
The candidate shall provide the IPA with analysis based on independent review of deliverables provided. The contractor shall provide project management support that encompasses the entire program / acquisition life cycle.
The candidate shall prepare, edit, review, and/or submit financial documentation and artifacts as requested by the Government, including, but not limited to: Air Force 9 generation and Military Interdepartmental Purchase Request generation and submission in PRISM or other agency systems.
The candidate shall provide support in the oversight, test monitoring and verification, and agile backlog management of programs within the division.
The candidate shall participate in the planning, execution, oversight and/or review of government and contractor program test activities and events, including, but not limited to: Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), Operational Readiness Reviews (ORRs), Operational Acceptance Reviews (OAR), regression testing, user testing, Discrepancy Report (DR) verification and testing, and DR resolution testing. In addition, the contractor shall assist in the verification of new or existing requirements.
The candidate shall participate in technical exchange meetings, program reviews, acquisition panels, and configuration boards as required to ensure the active participation and representation of IPA.
The candidate shall support the program office in the identification and mitigation of risk in accordance with the NGA Risk Management process and other specific program risk management processes.
The candidate shall provide support in the outreach to customers, stakeholders, foreign partners, and NGA and Intelligence Community offices.
The candidate shall support IPA in the formulation and analysis of new requirements. The contractor shall support the Request for Change (RFCs) activities and work with NGA review boards, systems integrators (SIs) and segment contractors to support impact statements for RFCs affecting IPA programs and entities.
The candidate shall provide the IPA with analysis and recommendations. The contractor shall demonstrate and apply exploitation systems domain knowledge, as well as knowledge of NGA, the DoD, and the Intelligence Community.
Duties include:
The candidate shall assist in developing acquisition documentation (Acquisition Strategies, Statements of Work, Requests for Proposal, and acquisition and source selection plans) and present those documents for Government approval. The contractor shall serve in an advisory role on source selection panels, document source selection findings, and if necessary support the Government in the defense of protest.
The candidate shall provide the IPA with analysis based on independent review of deliverables provided. The contractor shall provide project management support that encompasses the entire program / acquisition life cycle.
The candidate shall prepare, edit, review, and/or submit financial documentation and artifacts as requested by the Government, including, but not limited to: Air Force 9 generation and Military Interdepartmental Purchase Request generation and submission in PRISM or other agency systems.
The candidate shall provide support in the oversight, test monitoring and verification, and agile backlog management of programs within the division.
The candidate shall participate in the planning, execution, oversight and/or review of government and contractor program test activities and events, including, but not limited to: Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), Operational Readiness Reviews (ORRs), Operational Acceptance Reviews (OAR), regression testing, user testing, Discrepancy Report (DR) verification and testing, and DR resolution testing. In addition, the contractor shall assist in the verification of new or existing requirements.
The candidate shall participate in technical exchange meetings, program reviews, acquisition panels, and configuration boards as required to ensure the active participation and representation of IPA.
The candidate shall support the program office in the identification and mitigation of risk in accordance with the NGA Risk Management process and other specific program risk management processes.
The candidate shall provide support in the outreach to customers, stakeholders, foreign partners, and NGA and Intelligence Community offices.
The candidate shall support IPA in the formulation and analysis of new requirements. The contractor shall support the Request for Change (RFCs) activities and work with NGA review boards, systems integrators (SIs) and segment contractors to support impact statements for RFCs affecting IPA programs and entities.
The candidate shall provide the IPA with analysis and recommendations. The contractor shall demonstrate and apply exploitation systems domain knowledge, as well as knowledge of NGA, the DoD, and the Intelligence Community.
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Program support clerk job description example 2
Apple program support clerk job description
Apple has always done things differently, including customer support. We expect everything from an Advisor that our customers do, and we want Apple to be a reflection of the world around us. At Apple, you'll not only support technology, you'll support people!
This position is located at home from any city across the US that has available internet infrastructure. You do not need to live in the city this is posted in to be considered.
Key Qualifications
* Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
* Potential for tailoring communication style for differing audiences
* Able to self-manage and work independently in a fast-paced, constantly changing environment
* Teamwork mentality with aptitude for sharing expertise and appreciating feedback
* Effective time management including the ability to multi-task, organize and prioritize
* Ability to research and grasp technical information across multiple tools while talking with customers
* iOS , Smartphone, Tablet, PC or Mac experience
* Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges
Description
As an Apple Support At Home Advisor, you will be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers' first point of contact, you'll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs - and remind them that behind our awesome, products are amazing people. Because, we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We'll train you to be the best. This position comes with competitive pay, tuition reimbursement, phenomenal benefits, eligibility to participate in our company stock plan or awarded stock, time off, discounts on Apple products, and dedicated resources to support your ongoing growth and career development! Working for Apple isn't the only benefit. You'll have the opportunity to work from home, be connected to a diverse collective of individuals, earning where you learn. To excel in this environment, you'll need the discipline and ability to work remotely from coworkers and management.
Education & Experience
Students must be enrolled at a four-year university in the U.S. pursuing a bachelor's degree or higher Computer Science, Business, Engineering and Computer Information Systems majors are preferred 2.7 GPA preferred
Additional Requirements
* Availability to attend approximately up to nine weeks of required online training on a fixed schedule that may include weekends (Training may be either 24 or 40 hours per week depending on hire date)
* Flexibility to work three, four hour shifts, on week days, between the hours of 4:00 p.m. and 10:30 p.m. Central and one eight hour shift on weekends, primarily Saturdays, including holidays, between the hours of 7:00 a.m. and 10:30 p.m. Central. Depending on business needs, there is the possibility to flex up or down in weekly hours worked.
* Successful completion of a pre-employment assessment and background check
* Successfully complete initial training
* Minimum typing speed of 40 WPM while in conversation with customers
* A quiet workspace, ergonomic chair, and desk
* A hard-wired internet connection directly from a provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency. Internet must be hardwired to the home as well as to the equipment provided. A wireless connection to the Apple equipment is not allowed under any circumstances.
* If you live in Colorado, please
This position is located at home from any city across the US that has available internet infrastructure. You do not need to live in the city this is posted in to be considered.
Key Qualifications
* Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
* Potential for tailoring communication style for differing audiences
* Able to self-manage and work independently in a fast-paced, constantly changing environment
* Teamwork mentality with aptitude for sharing expertise and appreciating feedback
* Effective time management including the ability to multi-task, organize and prioritize
* Ability to research and grasp technical information across multiple tools while talking with customers
* iOS , Smartphone, Tablet, PC or Mac experience
* Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges
Description
As an Apple Support At Home Advisor, you will be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers' first point of contact, you'll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs - and remind them that behind our awesome, products are amazing people. Because, we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We'll train you to be the best. This position comes with competitive pay, tuition reimbursement, phenomenal benefits, eligibility to participate in our company stock plan or awarded stock, time off, discounts on Apple products, and dedicated resources to support your ongoing growth and career development! Working for Apple isn't the only benefit. You'll have the opportunity to work from home, be connected to a diverse collective of individuals, earning where you learn. To excel in this environment, you'll need the discipline and ability to work remotely from coworkers and management.
Education & Experience
Students must be enrolled at a four-year university in the U.S. pursuing a bachelor's degree or higher Computer Science, Business, Engineering and Computer Information Systems majors are preferred 2.7 GPA preferred
Additional Requirements
* Availability to attend approximately up to nine weeks of required online training on a fixed schedule that may include weekends (Training may be either 24 or 40 hours per week depending on hire date)
* Flexibility to work three, four hour shifts, on week days, between the hours of 4:00 p.m. and 10:30 p.m. Central and one eight hour shift on weekends, primarily Saturdays, including holidays, between the hours of 7:00 a.m. and 10:30 p.m. Central. Depending on business needs, there is the possibility to flex up or down in weekly hours worked.
* Successful completion of a pre-employment assessment and background check
* Successfully complete initial training
* Minimum typing speed of 40 WPM while in conversation with customers
* A quiet workspace, ergonomic chair, and desk
* A hard-wired internet connection directly from a provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency. Internet must be hardwired to the home as well as to the equipment provided. A wireless connection to the Apple equipment is not allowed under any circumstances.
* If you live in Colorado, please
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Updated March 14, 2024
Updated March 14, 2024