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Program support technician skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Joshua Davis Ph.D.,

Chirag Parikh Ph.D.

Below we've compiled a list of the most critical program support technician skills. We ranked the top skills for program support technicians based on the percentage of resumes they appeared on. For example, 17.4% of program support technician resumes contained program support as a skill. Continue reading to find out what skills a program support technician needs to be successful in the workplace.

15 program support technician skills for your resume and career

1. Program Support

Here's how program support technicians use program support:

Program support for the Divisions of Surveillance and Investigation and Environmental Epidemiology.
Program Support Technician/Timekeeper for Marion Correctional Treatment Center.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how program support technicians use data entry:

Executed data entry and data reports* Maintained privacy regarding employee and student records* Generated supply and purchase orders
Completed data collection and data entry into automated system according to established procedures.

3. DMV

DMV is the department of motor vehicles in the United States of America. DMV is an agency that is state level and is under the control of the government. It deals with driver's license and registration of vehicles.

Here's how program support technicians use dmv:

Processed independent corrections/updates to DMV records as determined through customer contact and research.
Promote, educate and support in spirit and deed DMV's Mission, Vision, and Philosophy-PEAK.

4. Office Equipment

Here's how program support technicians use office equipment:

Use software to maintain inventory control and record keeping of assets, computer hardware devices and office equipment.
Composed routine correspondence, maintained office equipment, office inventory; provided daily support for employee records.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how program support technicians use technical support:

Provided technical support for PC applications, assisting users with computer-related issues.
Provided technical support including hardware troubleshooting and installation of software upgrades to computer users at Brooks A.F.B., Texas.

6. Motor Vehicle

A motor vehicle is a mode of transportation such as a car, truck or bus.

Here's how program support technicians use motor vehicle:

Administered motor vehicle and state laws pertaining to financial responsibility requirements for registered vehicles.
Processed, reviewed and investigated salesperson and motor vehicle dealer license applications.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how program support technicians use customer service:

Served as Human Resources Assistant and Receptionist/Customer service representative greeting customers and solving their problems.
Light bookkeeping and provide excellent customer services skills internally externally.

8. Analyze Data

Analyze data or data analysis refers to the practice of studying, organizing, and transforming data to make it more useful. It also includes the cleansing of non-useful information which helps in better decision making regarding any particular matter. Analyze data is a practice that is used widely in the field of business, social sciences, and science.

Here's how program support technicians use analyze data:

Monitor and analyze data on multiple software packages such as Excel, Word, PowerPoint and Commonwealth's financial automated systems.
Gather, research, organize, and analyze data while taking action in accordance with established policies and prescribed procedures.

9. Background Checks

Here's how program support technicians use background checks:

Conducted criminal history background checks through the Virginia State Police on all applicants.
Provided Human Resources duties, which included orientation, e-induction, benefits, security background checks, benefits, and payroll.

10. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how program support technicians use technical assistance:

Provided technical assistance to Virginia's local communities.
Provide technical assistance to program users.

11. Court Orders

Here's how program support technicians use court orders:

Supervised client population to insure safety of inmates in a court ordered re-entry residential program.
Interpreted court orders, created financial records and monitored adjustments to automated system.

12. Registry

Registry is a list of products or people, depending on the purpose. A registry listing products may be used for weddings, where guests are encouraged to buy the new couple home goods. A registry may also be used for keeping track of people registered for an event or people who may have a rare disease or be waiting for an organ transplant.

Here's how program support technicians use registry:

Accessed over 5000 databases to insure registry of habitual offenders, and delinquent juvenile customers.
Assisted in updating the Central Registry form and trained new employees.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how program support technicians use telephone calls:

Answered incoming telephone calls and referred to enforcement staff with specific caseloads.
Answer all incoming telephone calls and distribute the calls accordingly while taking messages.

14. Financial Data

Here's how program support technicians use financial data:

Analyzed and utilized legal and financial data and automated reports.
Compile, record, and evaluate personal, financial data to verify completeness, accuracy and determine eligibility status.

15. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how program support technicians use dod:

Draft proposals, fund agreements, proofing and editing correspondence for the DOD and the Dean.
Coordinated travel arrangements for the DOD and the Dean of Pamplin College of Business.

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What skills help Program Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young program support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a program support technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all program support technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

Do you want to know more?

List of program support technician skills to add to your resume

The most important skills for a program support technician resume and required skills for a program support technician to have include:

Program Support
Data Entry
DMV
Office Equipment
Technical Support
Motor Vehicle
Customer Service
Analyze Data
Background Checks
Technical Assistance
Court Orders

Registry
Telephone Calls
Financial Data
DOD
Payroll
Vehicle Code
Telephone Inquiries
Meeting Minutes
Child Support
Travel Arrangements
PowerPoint

HR
Windows
Credit Card
Non-Custodial Parents
SQL
Database Management
HIPAA
State Agencies
Birth Certificates

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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