Project Open Hand jobs in San Francisco, CA

Job DescriptionPlease note: Per San Francisco's Health Order C19-07y, Project Open Hand employees are required to provide proof of COVID-19 vaccination prior to working on-site and with others. TITLE: Custodian, On-call DEPARTMENT: Building Services, Operations REPORTS TO: Manager, Building Services LOCATION: 730 Polk St., San Francisco & 1921 San Pablo Ave., Oakland BENEFITS: No STATUS: Union, On-Call, Non-Exempt CLASSIFICATION: Services Workers SUPERVISES: N/A POSITION SUMMARY: The Custodian performs general maintenance, repairs and custodial duties to keep the Project Open Hand facilities (excluding the kitchen) clean and safe. QUALIFICATIONS REQUIRED: • 1+ years' experience in a janitorial or maintenance position with a strong background in janitorial procedures and an understanding of using cleaning supplies safely and effectively • Schedule flexibility with ability to work occasional nights, weekends and holidays • Oral and written comprehension of English to facilitate communication • A valid California Driver's License and a good driving record QUALIFICATIONS DESIRED: • Bilingual (Spanish/English) ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Daily custodial responsibilities including vacuuming, trash removal, window and surface cleaning • Assist in keeping building elevators, stairwells, lobby, etc. clean and free of debris at all times • Responsible for cleaning building restrooms safely and refilling paper products daily • Assist in cleaning break rooms and cleaning out break room refrigerator • Assists with moving of equipment and furniture • Assists facilities co-workers with general maintenance & in-house repair projects • Assists with repairing external and internal damages to equipment and buildings • Coverage availability for day & swing shift • Assist department & Agency in maintaining Agency Recycling program • Assists coworkers with shampooing carpets & waxing floors once a month • As part of the Emergency Response Team assists in drills, training and responding to an emergency • Other duties as assigned SUCCESS FACTORS/JOB COMPETENCIES: • Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others • Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed • Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues • Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues • Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations • Ethical: Honest, accountable, maintains confidentiality PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will be required to work in small spaces, on ladders and uneven surfaces on a regular basis. Employee must bend, stoop and lift and/or move up to 50 pounds unassisted on an occasional basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment will consistently vary from quiet to loud and warm to cold. The work environment will be ever changing between office, kitchen and warehouse environments

TITLE: Lead Driver DEPARTMENT: Distribution REPORTS TO: Director, Distribution BENEFITS: Yes STATUS: Union, Full-Time, Non-Exempt CLASSIFICATION: Operatives SUPERVISES: Occasional Light Driver/Delivery Volunteer POSITION SUMMARY: Project Open Hand distributes more than 2,000 meals each day to its community of sick and elderly client and the Distribution department is the frontline of the organization. As our Lead Driver you will take a leadership role in a team of hard-working Delivery Drivers by maintaining agency vehicles, organizing meals and supplies for delivery and assisting the Dispatcher and Manager in maintaining effective departmental processes. This position is ideal for an organized, level headed driver with a thorough knowledge of the city interested in gaining leadership experience within our diverse community of staff, clients and volunteers. QUALIFICATIONS REQUIRED: Two years' experience driving large delivery vehicles in San Francisco Leadership experience and the ability to work unsupervised Valid California driver's license and excellent driving record Schedule flexibility and ability to work nights, holidays and weekends when necessary Strong verbal and written proficiency with the English language to facilitate communication Excellent professional references QUALIFICATIONS DESIRED: Fleet maintenance/management experience Experience serving clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness) ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Support Dispatcher in training and supervision of Delivery Drivers Organize senior site meals and supplies for delivery Refuel and transport offsite delivery vehicles Assist Dispatcher and Director of Distribution in maintaining department policies and procedures Inform Director of Distribution about vehicle condition and possible service/repair needs Load and unload POH delivery vehicles Drive POH vehicles to ensure timely delivery of meals to clients and senior sites Prepare route sheets, dispatch, and engage with delivery volunteers as needed Facilitate communication between clients, Dispatcher and Client Services Provide Client Services with status updates on POH clients Perform daily inspection and maintenance of delivery vehicles Transport agency supplies and equipment as needed Assist other departments and participate in agency-wide events as needed Other duties as assigned POH COMPETENCIES: A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Well organized: Information organized and accessible, maintains efficient work space, manages time well Motivated: Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals Flexible and available: Must be flexible to work nights, weekends or holidays to meet demands Knowledgeable: Understands facets of job, keeps job knowledge current PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, incumbent is required to move; walk; walk multiple flights of stairs; sit; drive; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Employee will be asked to move fully loaded meal containers from floor to vehicle and vice versa on a regular basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever-changing with volunteers and staff members all sharing limited space and working together in the Distribution area. The work environment will vary every day from headquarters at 730 Polk St., to driving routes and delivering to private residences. Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: • Medical, Dental, and Vision coverage, and Flexible Spending Account • Long Term Disability, Life/AD&D, and Supplemental Life Insurance • Retirement Savings Plan 403(b), Commuter Check Subsidy • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts • Holidays (11 per year), generous vacation and sick leave, and complimentary lunch

TITLE: Procurement Manager DEPARTMENT: Procurement, Operations REPORTS TO: Director of Facilities, Procurement, and Business Operations LOCATION: 730 Polk Street, San Francisco BENEFITS: Yes STATUS: Full-Time, Exempt CLASSIFICATION: Service Workers SUPERVISES: Purchasing Team POSITION SUMMARY: Reporting to the Director of Facilities, Procurement, and Business Operations and working in close partnership with leadership from all departments, the Procurement Manager is responsible for overseeing all aspects of product purchasing and procurement. This role ensures maximum cost efficiency and compliance with agency policies and procedures. The Procurement Manager plays a critical role in budget planning, inventory management, and expense tracking, and is integral to sourcing products from external vendors to deliver cost-effective meals and groceries to our clients. QUALIFICATIONS REQUIRED: A commitment to Project Open Hand's mission and operating principles 5+ years' experience in procurement, purchasing, or supply chain management 3+ years' experience in a leadership role within a warehouse or kitchen inventory control function Proven experience managing departmental budgets and expenses Proven negotiation skills and experience with vendor management Established knowledge of food purchasing and experience with high-volume food purchasing Ability to work independently and follow established standard work Ability to speak, read, and write in English to facilitate communications in a fast-paced food service environment Demonstrated ability to lead, train, and develop a team Knowledge of food safety and sanitation standards as per HACCP Proficient in MS Office Suite and inventory management software, Computrition preferred Flexibility to work early mornings, afternoons, weekends, or holidays as needed Strong organizational and time management skills Experience with policy development and implementation in a high-volume food environment Valid California Driver's License and excellent driving record QUALIFICATIONS DESIRED: 3+ years' experience supervising purchasing/receiving in a high-volume kitchen environment Customer Service Management experience Experience with high-volume meal production Bilingual (Spanish/English) ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Oversee all POH ordering, invoicing, and coding processes Analyze and negotiate terms for vendor contracts, products, delivery dates, and pricing Anticipate agency needs and communicate upcoming changes to decision-makers Approve all purchase orders in accordance with agency policies and procedures Maintain and update the purchase order system Develop, maintain, and oversee daily policies and procedures for the Purchasing Department and Procurement Standards Research and compile information for product bids, price agreements, vendor contracts, and service contracts Source, receive, and report all in-kind donation products according to established policies and procedures Serve as the primary contact for vendors in the event of mistakes or issues needing immediate attention Communicate modifications to orders promptly and effectively to all relevant departments Collaborate with other departments to ensure alignment and create purchasing power Take direction to order food based on production needs from all departments, not just low inventory levels Ensure all purchases are in alignment with agency procurement standards and practices Ensure POH is paying the best possible price for the highest quality for any item a requester would like to purchase Establish and maintain vendor relationships, including sourcing new vendors Determine where products are purchased from Collaborate with all leadership to develop procurement standards and practices Procedure development and improvement as needed Represent Procurement through active participation in the POH Management Team Perform other duties as assigned POH COMPETENCIES: Team player: Demonstrates cooperative spirit and respects professional boundaries Self-led: Completes responsibilities in assigned timelines and seeks clarification when needed Sensitive to the needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Promotes a positive image of the agency and resolves customer issues diligently Poised: Maintains a calm, positive attitude during interactions with diverse populations Ethical: Honest, accountable, and maintains confidentiality Decisive: Thoughtful in considering options and makes difficult decisions when necessary Knowledgeable: Keeps job knowledge current and understands facets of the job Well organized: Maintains an efficient workspace and manages time well Strong communicator: Excellent verbal and written communication skills Tech. Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology Leadership II: Is abreast of current projects and actively planning for the future. Leads and gains results through others through example, communication, delegation, and accountability. Is a representative of POH internally and externally Agile: Moves effectively between big-picture thinking and hands-on logistics Takes Initiative: Seeks new opportunities and strives to see projects to completion Problem solver: Strong analytical skills and able to creatively address and solve problems Motivated: Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals Strategic Thinker: Establishes and articulates vision and shows creativity in defining solutions Results-Driven: Defines appropriate goals and works toward achieving them Budget conscious: Develops and maintains a realistic departmental budget Flexible and available: Willing to work nights, weekends, or holidays as needed Creative: Conceptualizes fresh, compelling ideas for the department and agency Innovative: Offers new ideas and is amenable to change Detail oriented: Meticulous and thorough in entering, reviewing, and providing information PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of the job, the incumbent is occasionally required to stand for long periods, move, walk, sit, use hands to handle objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must bend, stoop, and lift/move up to 50 pounds unassisted regularly. The employee must be able to move fully loaded carts from floor to floor for storage regularly and work in a freezer environment for long periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment will vary from moderate to loud. The work environment will be ever changing with volunteers and staff members sharing limited space and working together in the building. The work environment will consistently have wet floors, temperature extremes, moving objects, and loud noises.

Job Description TITLE: Grocery Center Operations Coordinator II DEPARTMENT: Grocery Services, Operations REPORTS TO: Manager, Grocery Services Operations BENEFITS: No STATUS: Union, On Call, Non-Exempt SUPERVISES: Volunteers CLASSIFICATION: Service Workers POSITION SUMMARY: Working in conjunction with the Manager, Grocery Services Operations, The Grocery Center Operations Coordinator II is responsible for leading Grocery Center volunteers to maintain an adequate stock and delivery of quality assured products in the Grocery Center QUALIFICATIONS REQUIRED: Previous successful work experience as a Logistics or Inventory Coordinator in a warehouse or grocery store, handling and storing perishable and non-perishable food items Ability to communicate effectively, primarily liaising with clients, volunteers and other operational departments Attention to detail, organizational skills, and strength in multitasking Excellent communication skills both written and verbal. Ability to speak, read and write English to facilitate communication Flexible schedule with the ability to work at the SF and Oakland locations, occasional nights, weekends and holidays QUALIFICATIONS DESIRED: Supervisorial experience Experience working with Volunteers Experience with Computrition software Food Safety Certification Forklift Certified Bilingual English/Spanish ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Maintain adequate quantities of food on shelves for shoppers at the Grocery Center Must be able to organize personnel, and assist with training, while also organizing tasks and inventory with a focus on proper procedures for handling and packaging food Create and foster a positive volunteer experience by ensuring volunteers remain engaged in productive tasks Update volunteer roster as needed when receiving communications from volunteers Must be able to work as part of a team in a fast paced environment, communicating effectively with both colleagues, volunteers and clients and following verbal and written instructions Maintain inventory according to food safety guidelines, including first-in-first-out (FIFO) method Inspect incoming produce orders and assign volunteers to sort according to GC guidelines Monitor refrigerator and freezer temperatures and condition of other equipment Maintain clean warehouse environment according to schedule and ensure volunteers clean and sanitize work surfaces before and after use Assist in warehouse organization Assist in order planning and inventory Serve as backup to place orders with purchasing department and vendors as needed Serve as backup to receiving team Other duties as assigned POH COMPETENCIES: Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Well Organized: Information organized and accessible, maintains efficient work space, manages time well Strong Communicator: Excellent verbal and written communication skills Technical Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, incumbent is occasionally required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever changing with volunteers, clients and staff members all sharing limited space and working together in the Grocery Center. The work environment will consistently have wet floors, temperature extremes, moving objects and loud noises

TITLE: Registered Dietitian, Bilingual English/Spanish DEPARTMENT: Nutrition Services REPORTS TO: Senior Manager, Nutrition Services BENEFITS: Yes STATUS: Full-time, Non-Exempt CLASSIFICATION: Professionals SUPERVISES: Interns POSITION SUMMARY: Be at the forefront of the Food is Medicine movement as a Registered Dietitian (RD), Bilingual, with Project Open Hand, one of the nation's longest-standing and most respected providers of medically tailored meals and groceries. Based in both San Francisco and Oakland, you will join a dynamic, mission-driven Nutrition Services Department that is transforming healthcare through medically tailored nutrition. You'll play a key role in delivering Medical Nutrition Therapy to some of the most vulnerable members of our communities-people living with critical and chronic illnesses who also face food insecurity, isolation, or the health impacts of aging. The RD provides compassionate, client-centered nutritional assessment, counseling, and education via in-person, home-based, and telehealth visits. This role also supports the development of educational materials and curricula, contributes to innovative research and program evaluation, and collaborates on adapting meals and services to meet the evolving needs of our diverse client base. This role will have an additional emphasis on supporting our Client Services team in providing outreach to key partners. You'll work closely with various departments within POH as well as healthcare providers, community-based organizations, and local leaders to strengthen referral pathways into POH programs. This is an exciting opportunity for a professional dietitian with a strong foundation in community nutrition and a passion for health equity. If you're committed to using your clinical expertise to make lasting change-and want to work where food is used as powerful medicine-this role is for you. QUALIFICATIONS REQUIRED: Registered Dietitian / Registered Dietitian Nutritionist Knowledge of food service and quality control Proficient in nutrition software programs, Computrition preferred Experience providing staff training / education Ability to work Saturdays and occasional evenings Bilingual English/Spanish QUALIFICATIONS DESIRED: 2+ years experience as a Registered Dietitian Familiarity with San Francisco and East Bay community health and social service landscapes Experience working with people living with HIV/AIDS, other critical and chronic diseases, and the elderly Experience developing and executing community-based nutrition education classes Cooking, recipe and food preparation experience and comfort teaching basic kitchen skills Experience working with vulnerable populations Ability to apply strong clinical skills in a community-based setting ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Deliver compassionate, client-centered Medical Nutrition Therapy using the Nutrition Care Process , helping clients manage chronic and critical illnesses through personalized nutrition plans. Lead the development, review, and implementation of evidence-based nutrition guidelines that support agency goals and meet program contract standards. Design, coordinate, and facilitate interactive nutrition education workshops for older adults and adults with disabilities as part of our Community Nutrition Program, promoting health equity and food literacy. Conduct engaging group sessions including cooking classes and nutrition education tailored for clients living with HIV/AIDS, diabetes, heart disease, renal failure, cancer, high risk pregnancies and other serious health conditions. Provide ongoing staff education and training on nutrition, food safety, and sanitation to ensure best practices across the organization. Serve as a preceptor and mentor for dietetic interns, contributing to the development of the next generation of nutrition professionals. Maintain detailed and timely documentation to support grants, contracts, and research initiatives , helping to advance the field of Food is Medicine. Participate in and lead performance improvement projects that enhance program quality, streamline service delivery, and ensure continuous alignment with best practices in the Food is Medicine model. Conduct regular quality assurance audits to ensure alignment with agency standards for medically tailored meals and community nutrition programs. Support the mission of Project Open Hand with flexibility and collaboration , taking on additional responsibilities as needed to meet client and program needs. JOB COMPETENCIES: Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary Knowledgeable: Understands facets of job, keeps job knowledge current Well organized: Information organized and accessible, maintains efficient work space, manages time well Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative Problem solver: Strong analytical skills and able to creatively address and solve problems Professional Communicator: Excellent public speaking, written and verbal communication skills PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 20 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the Grocery Center

The Cook II is an advanced role and an essential part of our team of dedicated culinary professionals producing meals with love every day for seniors and vulnerable neighbors in the Bay Area. A Cook II executes complex recipes to produce nutritious meals for clients. This hands-on role works as part of a team to share knowledge with junior cooks and volunteers to handle all aspects of our daily meal production systems, from preparing ingredients to be used in nutritious recipes to packaging meals and keeping a well-maintained kitchen. This position is ideal for an ambitious, flexible cook looking to collaborate with others in all aspects of large-scale meal production in a professional and mission-driven environment. To perform successfully, our employees must not only have the qualifications and abilities to perform each of the essential functions of this position, but also must continually strive to meet or surpass the Project Open Hand objectives and exacting standards QUALIFICATIONS REQUIRED: A commitment to Project Open Hand's mission and operating principles 2+ years of professional, high volume commercial, industrial or production kitchen experience Demonstrated ability to adhere to and share information about kitchen department rules, policies and procedures Ability to speak, read and write in English to facilitate communications with volunteers, peers and leadership in a fast-paced kitchen environment Desire to be a part of a cohesive team and demonstrated ability to share knowledge, answer questions and clarify processes while working alongside junior staff and volunteers Ability to take direction, give feedback, lead by example and take responsibility for actions Demonstrated ability to safely use, and share best practices on knife handling and other food preparation equipment Ability to apply basic mathematical principles and adhere to standardized recipes and directions, strict portion sizes, cooking methods, and quality standards Knowledge of food safety and sanitation standards as per HACCP Ability to maintain CA food handling certification Must be flexible to work early mornings, afternoons, weekends or holidays to meet demands QUALIFICATIONS DESIRED: Formal culinary training Experience mentoring others Bilingual in Spanish or Tagalog HACCP certified ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Executes recipes in accordance with standardized recipes and planned menu for large batch cooking within established guidelines and with minimal supervision While working alongside junior staff and volunteers, leads by example, shares knowledge, answers questions and clarifies processes for all functions related to food preparation and kitchen production Complies with portion sizes and quality standards Adheres to kitchen department rules, policies and procedures Prepares and distributes staff and volunteer meals and food services Assists management in execution of recipes and daily production schedule Follows rules and standards for internal and external distribution of meals Follows product inventory organization policies and procedures Packs and packages food using packing line and other methods in accordance with program guidelines and department procedures Oversees production and/or packing line as needed Properly fills out all food service and inventory logs with required information and signatures per HACCP guidelines Assists senior staff and kitchen teams responsible for ordering, printing labels, receiving product, inventory management or other tasks as assigned Follows standards that maintain a clean work area and follows all local, state and federal health standard guidelines Executes and supports management and teams with meal inventory movement and storage to ensure FIFO and food quality standards Facilitates a harmonious and positive work experience while interacting with and working alongside peers and volunteers to complete the goals of the department Attends kitchen trainings and agency meetings Completes other kitchen tasks as assigned POH COMPETENCIES: A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary Knowledgeable: Understands facets of job, keeps job knowledge current Well organized: Information organized and accessible, maintains efficient work space, manages time well Agile: Able to move effectively between big-picture thinking and hands-on logistics Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion Problem Solver: Strong analytical skills and able to creatively address and solve problems Motivated: Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Employee must be able to move fully loaded carts from floor to floor for storage on a regular basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever changing with volunteers and staff members all sharing limited space and working together in the Kitchen. The work environment will consistently have wet floors, temperature extremes, moving objects and loud noises. Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: • Medical, Dental, and Vision coverage, and Flexible Spending Account • Long Term Disability, Life/AD&D, and Supplemental Life Insurance • Retirement Savings Plan 403(b), Commuter Check Subsidy • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts • Holidays (11 per year), generous vacation and sick leave, and complimentary lunch

TITLE: Bilingual Caseworker (Spanish) DEPARTMENT: Client Services REPORTS TO: Manager, Wellness Program, San Francisco BENEFITS: Yes STATUS: Union, Full-time, Non-Exempt SUPERVISES: N/A CLASSIFICATION: Professionals PAY RATE: $24.62-$25.36 POSITION SUMMARY: The Project Open Hand Bilingual Caseworker helps to provide meals with love through interfacing with clients, assessing and verifying eligibility for our programs, and conducting intake interviews for new and returning clients. This involves meeting with clients in our Grocery Center, answering client calls and performing administrative tasks. This position works closely with the other members of the Client Services Department in serving clients and making decisions about how services will be administered. QUALIFICATIONS REQUIRED: • BA in Human Services related field • Computer literate (MS Office/Outlook) • Demonstrated ability to establish and maintain professional boundaries in a social service setting • Bilingual Spanish QUALIFICATIONS DESIRED: • Mental Health or Social Work experience • Experience working with clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness) ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Process applications for services • Perform intake and recertification for clients • Verify eligibility for services by communicating with service providers and collecting client documentation • Maintain client database including scheduling meal service, documenting client contacts and incident reports • Assess needs of clients and provide referrals as appropriate • Support clients who do not qualify for services with referrals to external community resources • Provide clients a program orientation and assist them in successfully accessing our services • Respond constructively to client comments and concerns; effectively resolve client complaints • Conduct home visits; assess and respond appropriately to crisis situations • Provide one-on-one follow up to clients regarding behavioral problems • Act as liaison between clients and staff/volunteers/other Agency departments • Act as representative of POH • Perform other duties as may be required JOB COMPETENCIES: • A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others • Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed • Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues • Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues • Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations • Ethical: Honest, accountable, maintains confidentiality • Knowledgeable: Understands facets of job, keeps job knowledge current • Well Organized: Information organized and accessible, maintains efficient work space, manages time well • A Strong Communicator: excellent verbal and written communication skills PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to move about the building; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the Grocery Center Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: • Medical, Dental, and Vision coverage, and Flexible Spending Account • Long Term Disability, Life/AD&D, and Supplemental Life Insurance • Retirement Savings Plan 403(b), Commuter Check Subsidy • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts • Holidays (11 per year), generous vacation and sick leave, and complimentary lunch Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.

TITLE: Term Staff Accountant BENEFITS: No DEPARTMENT: Finance STATUS: Union, Full-Time, Non-Exempt REPORTS TO: Finance Compliance Manager CLASSIFICATION: Professionals POSITION SUMMARY: The Staff Accountant oversees the Accounts Payable and Payroll functions of the Finance Department. These functions include: Processing vendor invoices and payments for the entire agency in a timely manner, responding to vendor inquiries, and assisting staff with invoice coding. This position is responsible for processing bi-weekly payroll and troubleshooting with Payroll Processing Platform vendor to resolve payroll issues. The Staff Accountant is responsible for all journal entries related to accounts payable, payroll and health benefits and works closely with the rest of the Finance team to ensure a timely monthly financial close. This role provides assistance with the annual financial audit and is relied upon by Project Open Hand to be an integral member of our agency who is engaged with members of all departments. QUALIFICATIONS REQUIRED: College degree in applicable field Thorough working knowledge of Excel Excellent professional references Experience with Payroll Processing Platforms, ADP Workforce Now, or similar, preferred QUALIFICATIONS DESIRED: Experience with MIP Fund Accounting Experience with ADP Workforce Now products, or similar, preferred Certified Payroll Professional with the American Payroll Association ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Accounts Payable Monitors email addresses *************** and ******************** for invoices from vendors and forwards to appropriate staff for coding and approval Distributes invoices received by mail to appropriate staff for coding and approval Reviews and enters all coded and approved invoices, check requests, and employee reimbursements into MIP AP module Works with staff to resolve invoice coding errors Prepares weekly Accounts Payable check run and distributes to Finance team for approval from Manager, GL Accounting Analyst and Government Grants and Director, Finance Processes, routes for signature and mails/distributes weekly Accounts Payable check run; prepares Accounts Payable check data into bank's fraud manager upload document and submits to Manager, GL Accounting Analyst and Government Grants Maintains vendor open and paid AP invoices files Works with Procurement department to keep payables accurate and current Works with vendors to keep accounts accurate and current Prepares annual vendor 1099s Assists auditors with all requests relating to duties in Accounts Payable Payroll Enters various employee changes into Payroll Processing Platform that are specific to Time and Attendance, department allocations as Specified in Employee Arrival form Assists employees, managers and directors with information regarding payroll Reviews payroll for timecard completion errors and general accuracy. Checks for payroll changes communicated and made by Human Resources Processes manual payroll checks under the instructions from Human Resources and/or managers, which include final payroll checks, vacation disbursements, bonuses, payroll corrections and benefit-related reimbursements. Maintains supporting documentation in electronic file for Human Resources related manual checks, Routes live check for signatures Works with Human Resources to facilitate special payrolls done outside of the normal payroll cycle Inputs, reconciles and transmits bi-weekly payroll hours and earnings data to ADP and uploads payroll check data into bank's fraud security portal Prepares payroll entries Creates, modifies and maintains time and attendance and policies in collaboration with Human Resources Maintains payroll processing management reports Reconciles and distributes employee's annual W-2 reports Assist auditors with all requests relating to duties in Payroll Additional Duties Deposits Accounts Receivable checks, donation checks and other checks, and assists in entering payments into Sage 100 Fund Accounting AR module Prepares entries related to retirement contributions and is responsible for entering and transmitting ACH payments for retirement contributions and employer match into the VALIC portal Prepares and reconciles annual retirement census report in ADP, with the assistance of Manager, Finance, as needed for annual audit. Prepares entries related to health benefits Prepares entries related to credit card expenditures Submits quarterly reports to Bureau of Labor Statistics Prepares quarterly Sales Tax report and submits to Franchise Tax Board (check) Other duties as assigned JOB COMPETENCIES/SUCCESS FACTORS: Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary Knowledgeable: Understands facets of job, keeps job knowledge current Well organized: Information organized and accessible, maintains efficient work space, manages time well Strong communicator: excellent verbal and written communication skills Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology

Bilingual Wellness Program Coordinator (Spanish) San Francisco, CA, US Please note: Per San Francisco's Health Order C19-07y, Project Open Hand employees are required to provide proof of COVID-19 vaccination prior to working on-site and with others. TITLE: Bilingual Wellness Program Coordinator DEPARTMENT: Wellness Program REPORTS TO: Manager, Wellness Program LOCATION: 730 Polk St., San Francisco BENEFITS: Yes STATUS: Full-Time, Non-Exempt CLASSIFICATION: Professionals SUPERVISES: N/A PAY RATE: $55k-60k annually POSITION SUMMARY: The Bilingual Wellness Program (WP) Coordinator's primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand's mission. The Bilingual WP Coordinator will supervise the day to day duties of the Wellness Program staff, process eligibility for services, manage program contracts, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are being met. QUALIFICATIONS REQUIRED: • Three years' experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness) • Proficient in MS Office, using databases, and internet research • Flexible schedule with the ability to work in POH's San Francisco office as needed • Bilingual in Spanish QUALIFICATIONS DESIRED: • Bachelor's Degree in Human Service field • Experience working in a nonprofit client services-based setting • Mental Health or Social Work Experience • Experience supervising staff • Bilingual in Cantonese, Mandarin, Russian, Tagalog, or Vietnamese ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Responsible for day to day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operations • Oversee training and daily supervision of Wellness Program staff and volunteers • Assist the MWP with interviewing and screening of new staff • Assist the MWP in employee evaluation process • Help to monitor and resolve client and staff incidents, includes: reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolution • Coordinate, facilitate, and participate in weekly case management staff meetings • Help establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing/updating policy and procedure manual • Provide oversight to assigned contracts, including but not limited to: maintaining knowledge on contract goals, staying updated on contract changes, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriate • Utilize a client centered, harm reduction model to provide case management to clients that includes but is not limited to: maintaining client caseload as assigned, conducting intake interviews for new and returning clients, assessing and verifying program eligibility, enrollment and assessment of client needs, tracking client adherence, supporting with adherence to POH services, facilitating and follow up on referrals • Ensure proper staffing coverage for assigned contract and department needs • Assist MWP in representing the Wellness Program department externally and internally at community or partner meetings • Develop and maintain relationships with referring partners • Able and available to make decisions and answer questions in the absence of the MWP • Caseworker duties as needed • Other duties as assigned JOB COMPETENCIES/ SUCCESS FACTORS: • A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others • Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed • Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues • Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues • Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations • Ethical: Honest, accountable, maintains confidentiality • Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary • Knowledgeable: Understands facets of job, keeps job knowledge current • Well Organized: Information organized and accessible, maintains efficient work space, manages time well • A Strong Communicator: excellent verbal and written communication skills • Tech. Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology • Team Supervisor: Effectively leads and motivates teams through assigned tasks or projects. Holds team members accountable for their work. Recognizes themselves as agency representatives to other staff and volunteers • Agile: Able to move effectively between big-picture thinking and hands-on logistics • Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion • Problem Solver: Strong analytical skills and able to creatively address and solve problems PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to move freely about the building; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the administrative offices and POH Grocery Center Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: • Medical, Dental, and Vision coverage, and Flexible Spending Account • Long Term Disability, Life/AD&D, and Supplemental Life Insurance • Retirement Savings Plan 403(b), Commuter Check Subsidy • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts • Holidays (11 per year), generous vacation and sick leave, and complimentary lunch Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.

Please note: Per San Francisco's Health Order C19-07y, Project Open Hand employees are required to provide proof of COVID-19 vaccination prior to working on-site and with others. TITLE: Porter I DEPARTMENT: Kitchen Operations REPORTS TO: Culinary Quality Service Manager LOCATION: 730 Polk Street, San Francisco BENEFITS: Yes STATUS: Union, Full-Time, Non-Exempt CLASSIFICATION: Service Workers SUPERVISES: N/A Hourly rate: $20.25 POSITION SUMMARY: The Porter I is an essential part of our team of dedicated culinary professionals producing meals with love every day for seniors and vulnerable neighbors in the Bay Area. The Porter I works as part of the team that ensures all dishes, utensils, equipment, tools and other kitchen appliances remain sanitized and ready to use. Porters thoroughly clean kitchen floors and surrounding areas, take out the trash, recycling and compost meals in a well-maintained kitchen. Porters also participate in the packaging of meals. This position is ideal for an ambitious team player looking to support large-scale meal production in a professional and mission-driven kitchen environment. QUALIFICATIONS REQUIRED: A commitment to Project Open Hand's mission and operating principles Ability and desire to work as a part of a cohesive team Ability to take direction and responsibility for actions Ability to speak, read and write in English to facilitate communications with volunteers, peers and leadership in a fast paced kitchen environment Capable of safely handling and cleaning knives and other large commercial kitchen food preparation equipment requiring heat, cleaning agents, sharp edges, and other potentially hazardous materials Ability to pass CA food handling certification Must be flexible to work early mornings, afternoons, weekends or holidays to meet demands QUALIFICATIONS DESIRED: Professional commercial, industrial or production kitchen experience Experience with high volume meal production Bilingual in Spanish or Tagalog ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Follows instructions and completes assigned trainings in all aspects of Porter duties and kitchen sanitation Completes assigned trainings in all aspects of porter duties and kitchen sanitation Adheres to kitchen department rules, policies and procedures Sets up, breaks down, maintains and fully cleans the dish machine, sinks and other porter machinery Takes temperature and performs sanitizer level checks on the machines and sinks Removes trash, cardboard, compost and recycled material from the kitchen Cleans, sanitizes, maintains and replaces all assigned equipment Assists with simple kitchen tasks, production and/or packing line as needed Performs laundry services Follows the posted master cleaning list and does side jobs as assigned Follows inventory policies & procedures Sets up, maintains and breaks down staff and volunteer dining areas and all utensils used Properly fills out all food service and inventory logs with required information and signatures per HACCP guidelines Works harmoniously with peers and volunteers to complete the goals of the department Maintains a clean work area and follows all local, state and federal health standard guidelines Attends kitchen trainings and agency meetings Completes other kitchen tasks as assigned POH COMPETENCIES: Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Knowledgeable: Understands facets of job, keeps job knowledge current Well Organized: Information organized and accessible, maintains efficient work space, manages time well Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Employee must be able to move fully loaded carts from floor to floor for storage on a regular basis.. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever changing with volunteers and staff members all sharing limited space and working together in the Kitchen. The work environment will consistently have wet floors, temperature extremes, moving objects and loud noises Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: • Medical, Dental, and Vision coverage, and Flexible Spending Account • Long Term Disability, Life/AD&D, and Supplemental Life Insurance • Retirement Savings Plan 403(b), Commuter Check Subsidy • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts • Holidays (11 per year), generous vacation and sick leave, and complimentary lunch Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.

Please note: Per San Francisco's Health Order C19-07y, Project Open Hand employees are required to provide proof of COVID-19 vaccination prior to working on-site and with others. TITLE: Driver DEPARTMENT: Distribution REPORTS TO: Director, Distribution LOCATION: San Francisco/Oakland BENEFITS: No STATUS: Union, On-Call, Non-Exempt CLASSIFICATION: Operatives SUPERVISES: Occasional Delivery Volunteer POSITION SUMMARY: Project Open Hand provides more than 2,000 meals with love each day to its community of sick and elderly clients and the Distribution department is the frontline of the organization. As a Driver, you will nurture vital connections as you deliver nutritious, health-supporting meals directly to homebound clients and senior sites throughout San Francisco and Alameda counties. This is an ideal position for a compassionate dedicated driver looking to directly help others on a daily basis. QUALIFICATIONS REQUIRED: • Two years' experience driving large delivery vehicles in an urban setting like San Francisco and Oakland • Valid California driver's license and excellent driving record • Schedule flexibility and ability to work nights, holidays and weekends when necessary • Strong verbal and written proficiency with the English language to facilitate communication • Excellent professional references QUALIFICATIONS DESIRED: • Experience serving clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness) ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Load and unload POH delivery vehicles • Drive POH vehicles to ensure timely delivery of meals to clients and senior sites • Deliver extra routes not covered by volunteers • Prepare route sheets, dispatch, and engage with delivery volunteers as needed • Facilitate communication between clients, Dispatcher and Client Services • Provide Client Services with status updates on POH clients • Perform routine daily maintenance of delivery vehicles • Transport agency supplies and equipment as needed • Assist other departments and participate in agency-wide events as needed • Other duties as assigned POH COMPETENCIES: • A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others • Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed • Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues • Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues • Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations • Ethical: Honest, accountable, maintains confidentiality • Well organized: Information organized and accessible, maintains efficient work space, manages time well • Motivated: Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals • Flexible and available: Must be flexible to work nights, weekends or holidays to meet demands PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, incumbent is required to move; walk; walk multiple flights of stairs; sit; drive; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Employee will be asked to move fully loaded meal containers from floor to vehicle and vice versa on a regular basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever-changing with volunteers and staff members all sharing limited space and working together in the Distribution area. The work environment will vary every day from headquarters at 730 Polk St., to driving routes and delivering to private residences. Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: • Medical, Dental, and Vision coverage, and Flexible Spending Account • Long Term Disability, Life/AD&D, and Supplemental Life Insurance • Retirement Savings Plan 403(b), Commuter Check Subsidy • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts • Holidays (13 per year), generous vacation and sick leave, and complimentary lunch

The Compliance Manager plays a key role in ensuring the nonprofit's financial operations are accurate, transparent, and compliant with all applicable laws, grant requirements, and internal policies. This position oversees payroll, accounts payable, and government filings, and provides critical support during annual financial and compliance audits. The Finance Compliance Manager works closely with the Finance Director to strengthen internal controls and promote fiscal accountability across the organization. The Compliance Manager is responsible for all journal entries related to accounts payable, payroll and health benefits and works closely with the rest of the Finance team to ensure a timely monthly financial close. This role provides assistance with the annual financial audit and is relied upon by Project Open Hand to be an integral member of our agency who is engaged with members of all departments. QUALIFICATIONS Bachelor's degree in Accounting, Finance, or related field required; CPA or equivalent certification preferred. Minimum 5 years of experience in nonprofit finance or accounting, including supervisory experience. Strong knowledge of nonprofit accounting, grant compliance, and federal cost principles (2 CFR Part 200.) Experience overseeing payroll and accounts payable functions. Familiarity with fund accounting software (e.g., Sage Intacct, MIP, QuickBooks Nonprofit or similar.) Excellent attention to detail, organizational skills, and ability to manage multiple priorities. Strong communication and interpersonal skills; ability to work effectively across departments. Competencies Integrity and commitment to nonprofit financial stewardship Strong analytical and problem-solving skills Collaborative team player with a service-oriented mindset ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Compliance & Financial Controls Ensure compliance with nonprofit accounting standards (GAAP) and local, state, and federal regulations. Maintain and update finance policies and internal control procedures to support transparency and good governance. Monitor compliance with grant and contract financial reporting requirements. Prepare and submit required state and federal filings, including Form 990, Secretary of State, and other annual reports. Payroll Oversight Oversee biweekly payroll processing in coordination with HR, ensuring accuracy and compliance with California labor laws. Manager payroll-related reconciliations and year-end reporting (W-2s, 1099s, etc.) Support HR in maintaining accurate payroll records and employee benefit deductions. Accounts Payable (AP) Supervise AP processing, ensuring timely and accurate payments to vendors, contractors and grantees. Review and approve invoices, ensuring proper documentation, coding and authorization per grant or program budget. Oversee vendor compliance documentation (e.g., W-9s, insurance certificates.) Government & Regulatory Filings Manager preparation and submission of local, state and federal filings, including city business registrations, charitable registrations (e.g., California Attorney General's Registry of Charitable Trusts), and annual reporting requirements. Coordinate with external tax preparers and legal advisors on compliance matters as needed. Audit & Reporting Support annual financial and single audit processes by preparing schedules, reconciliations, and documentation. Work closely with auditors to ensure timely completion of audits and implementation of recommendations. Maintain organized and complete financial records for audit and grant monitoring purposes. Process Improvement Identity and implement process improvements to enhance financial efficiency, compliance and accuracy. Support system upgrades, automation or workflow enhancements in payroll and AP functions. JOB COMPETENCIES/SUCCESS FACTORS: Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary Knowledgeable: Understands facets of job, keeps job knowledge current Well organized: Information organized and accessible, maintains efficient work space, manages time well Strong communicator: excellent verbal and written communication skills Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative Detail oriented: Meticulous and thorough when entering, reviewing and providing information PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit for long periods of times; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 40 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment varies from quiet to loud. The temperature in the work environment will range from cold to warm

TITLE: Community Nutrition Site Coordinator BENEFITS: No DEPARTMENT: Community Nutrition Program STATUS: Union, On-Call , Non-Exempt REPORTS TO: Manager, Community Nutrition Program CLASSIFICATION: Service Workers LOCATION: San Francisco SUPERVISES: Volunteers PAY RATE: 24.15-24.65 GENERAL DESCRIPTION: We seek a dynamic individual to join the Community Nutrition Program at Project Open Hand, which provides healthy and nutritious meals to residents of San Francisco in a congregate setting. The Community Nutrition Site Coordinator works directly with the Managers of the Community Nutrition Program and host agency staff to administer meal service to adults with disabilities and older adults on location at assigned sites across San Francisco. This is a great opportunity to directly engage and be of service to our community by helping provide thousands of meals to older adults and adults with disabilities. Our meal participants rely on the Community Nutrition Program for both nutrition and a safe place to build community and gather with peers. QUALIFICATIONS REQUIRED: A commitment to Project Open Hand's mission Able to work as part of a cohesive team in a fast-paced environment, communicating effectively with colleagues, volunteers and clients Flexible schedule with the ability to work weekends and holidays to meet demand QUALIFICATIONS DESIRED: Some experience working in Human Services Programs, especially with older adults, adults with disabilities, people with mental health and substance abuse issues Former food service experience Demonstrated experience and ability to maintain calm and help de-escalate a variety of situations with clients, not limited to issues around: critical illness, substance abuse, mental health, service animals, homelessness Bilingual Cantonese and/or Spanish Excellent written and verbal communication in English Supervisory experience ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Administers the Community Nutrition Program in accordance with the Department of Disability and Aging Services (DAS) standards and operations Performs intakes on new participants and provides them with an overview of the meal site and all meal program policies, procedures and expectations Assesses meal site's food service needs and monitors changing trends Works with supervisor to make daily and periodic adjustments to ensure site wastage does not exceed 2% Trains and supervises volunteers in accordance with Volunteer Services' guidelines and Community Nutrition Program's policies, portion control & food safety Responsible for maintaining at least a 90% meal participant scanning accuracy for Gold Cards Manages site supply inventory and food service equipment Perform repetitive duties and ability to move, lift, carry, push, pull up to 50lbs unassisted regularly Responsible for submitting all site paperwork on time Ensures the meal site's atmosphere is welcoming, supportive, safe, attractive and as pleasing as possible Attends staff meetings and training sessions as necessary Maintain clear and efficient communication between all parties involved in the meal service process including a supportive working relationship with the Host Agency Mediates disputes between meal participants and assesses and handles all Other duties as assigned POH COMPETENCIES: Team Player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer Oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: Able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Strong Communicator: Excellent verbal and written communication skills Technical Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and or move up to 50 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment varies from quiet to loud. The temperature in the work environment will range from cold to hot. The work environment will fluctuate between senior sites and POH offices in San Francisco and the East Bay. Approval/revision date: 6/26/23 I have read and understand the contents of this job description. Signature: _____________________________________________________ Date: __________________

Job Description The Graphic Design Coordinator is responsible for creating and maintaining the visual identity of Project Open Hand, producing a wide range of digital and print materials that support fundraising, outreach, and program communications. This includes designing graphics for publications, digital and mailed appeals, newsletters, flyers, social media, and web content. The Coordinator ensures brand consistency across all platforms and collaborates with the Communications and Development teams to deliver timely, mission-aligned visuals, and occasionally translates basic details from creative briefs into draft copy that can be refined by content editors. This role offers an opportunity to expand a digital and print design portfolio, including preparing print-ready files and coordinating with external printers for appeal production (prepress coordination). This is a temporary full-time (40 hour week) position that will range from October through early December 2025. QUALIFICATIONS REQUIRED: • Minimum one year of professional experience in graphic design, preferably in a nonprofit or mission-driven environment. • Advanced knowledge of layout, typography, line composition, color, and other graphic design fundamentals. • Advanced proficiency in Adobe Creative Suite (Adobe Photoshop, Illustrator, and InDesign) • Proficiency in Microsoft Office 365 (Excel, OneDrive, Outlook, PowerPoint, SharePoint, and Word). • Ability to understand audience and create engaging graphic compositions and collateral. • Ability to translate basic creative brief details into draft copy for visual content. • Portfolio of graphic design work that illustrates range of skills across different mediums. • Strong verbal and written communication skills. • Strong organizational skills and the ability to handle multiple projects, with high attention to detail. • A keen eye for effective graphic design and Photoshop skills are a must. • Ability to work cross-functionally with a diverse range of partners, peers & volunteers. QUALIFICATIONS DESIRED: • Bachelor's degree in graphic design, marketing, or related field a plus. • Familiarity with nonprofit fundraising or development communications. • Experience producing content for social media sites, such as Facebook, Twitter, Instagram, and YouTube. • Experience preparing print-ready files and working with printers or production vendors, especially for donor appeals and other print collateral (prepress coordination). ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Under the direct supervision of the Director, Communications and Government Relations, develop visual and graphic collateral that supports Project Open Hand's mission and programs. • Create graphic and written content, design layout, and assist in production of POH digital and print materials including newsletters, brochures, annual reports, flyers, and other publications. • Use graphic design software and work with a wide variety of media. • Adhere to the POH brand guidelines. • Prepare print-ready files and coordinate with external printers for production of mailed appeals and other print collateral (prepress coordination). ➕ Support the development and posting of visual content for social media channels and the agency website, with attention to audience engagement and accessibility. • Translate basic creative brief details into draft copy or visual concepts that can be refined by content editors. • Other duties as assigned JOB COMPETENCIES/SUCCESS FACTORS: • Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others • Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed • Sensitive to the circumstances and needs of the critically ill and older adults, as well as people with mental health and substance abuse issues • Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues • Poised: Able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations • Ethical: Honest, accountable, maintains confidentiality • Well organized: Information organized and accessible, maintains efficient work space, manages time well • Strong communicator: excellent verbal and written communication skills • Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology • Motivated: Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals • Flexible and available: must be flexible to work nights, weekends or holidays to meet demands • Creative: Ability to conceptualize fresh, compelling ideas for the department and agency PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

TITLE: Registered Dietitian, Bilingual English/Spanish DEPARTMENT: Nutrition Services REPORTS TO: Senior Manager, Nutrition Services BENEFITS: Yes STATUS: Full-time, Non-Exempt CLASSIFICATION: Professionals SUPERVISES: Interns POSITION SUMMARY: Be at the forefront of the Food is Medicine movement as a Registered Dietitian (RD), Bilingual, with Project Open Hand, one of the nation's longest-standing and most respected providers of medically tailored meals and groceries. Based in both San Francisco and Oakland, you will join a dynamic, mission-driven Nutrition Services Department that is transforming healthcare through medically tailored nutrition. You'll play a key role in delivering Medical Nutrition Therapy to some of the most vulnerable members of our communities-people living with critical and chronic illnesses who also face food insecurity, isolation, or the health impacts of aging. The RD provides compassionate, client-centered nutritional assessment, counseling, and education via in-person, home-based, and telehealth visits. This role also supports the development of educational materials and curricula, contributes to innovative research and program evaluation, and collaborates on adapting meals and services to meet the evolving needs of our diverse client base. This role will have an additional emphasis on supporting our Client Services team in providing outreach to key partners. You'll work closely with various departments within POH as well as healthcare providers, community-based organizations, and local leaders to strengthen referral pathways into POH programs. This is an exciting opportunity for a professional dietitian with a strong foundation in community nutrition and a passion for health equity. If you're committed to using your clinical expertise to make lasting change-and want to work where food is used as powerful medicine-this role is for you. QUALIFICATIONS REQUIRED: Registered Dietitian / Registered Dietitian Nutritionist Knowledge of food service and quality control Proficient in nutrition software programs, Computrition preferred Experience providing staff training / education Ability to work Saturdays and occasional evenings Bilingual English/Spanish QUALIFICATIONS DESIRED: 2+ years experience as a Registered Dietitian Familiarity with San Francisco and East Bay community health and social service landscapes Experience working with people living with HIV/AIDS, other critical and chronic diseases, and the elderly Experience developing and executing community-based nutrition education classes Cooking, recipe and food preparation experience and comfort teaching basic kitchen skills Experience working with vulnerable populations Ability to apply strong clinical skills in a community-based setting ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Deliver compassionate, client-centered Medical Nutrition Therapy using the Nutrition Care Process, helping clients manage chronic and critical illnesses through personalized nutrition plans. Lead the development, review, and implementation of evidence-based nutrition guidelines that support agency goals and meet program contract standards. Design, coordinate, and facilitate interactive nutrition education workshops for older adults and adults with disabilities as part of our Community Nutrition Program, promoting health equity and food literacy. Conduct engaging group sessions including cooking classes and nutrition education tailored for clients living with HIV/AIDS, diabetes, heart disease, renal failure, cancer, high risk pregnancies and other serious health conditions. Provide ongoing staff education and training on nutrition, food safety, and sanitation to ensure best practices across the organization. Serve as a preceptor and mentor for dietetic interns, contributing to the development of the next generation of nutrition professionals. Maintain detailed and timely documentation to support grants, contracts, and research initiatives, helping to advance the field of Food is Medicine. Participate in and lead performance improvement projects that enhance program quality, streamline service delivery, and ensure continuous alignment with best practices in the Food is Medicine model. Conduct regular quality assurance audits to ensure alignment with agency standards for medically tailored meals and community nutrition programs. Support the mission of Project Open Hand with flexibility and collaboration, taking on additional responsibilities as needed to meet client and program needs. JOB COMPETENCIES: Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary Knowledgeable: Understands facets of job, keeps job knowledge current Well organized: Information organized and accessible, maintains efficient work space, manages time well Technical savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative Problem solver: Strong analytical skills and able to creatively address and solve problems Professional Communicator: Excellent public speaking, written and verbal communication skills PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 20 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the Grocery Center

Please note: Per San Francisco's Health Order C19-07y, Project Open Hand employees are required to provide proof of COVID-19 vaccination prior to working on-site and with others. TITLE: Custodian, On-call DEPARTMENT: Building Services, Operations REPORTS TO: Manager, Building Services LOCATION: 730 Polk St., San Francisco & 1921 San Pablo Ave., Oakland BENEFITS: No STATUS: Union, On-Call, Non-Exempt CLASSIFICATION: Services Workers SUPERVISES: N/A POSITION SUMMARY: The Custodian performs general maintenance, repairs and custodial duties to keep the Project Open Hand facilities (excluding the kitchen) clean and safe. QUALIFICATIONS REQUIRED: • 1+ years' experience in a janitorial or maintenance position with a strong background in janitorial procedures and an understanding of using cleaning supplies safely and effectively • Schedule flexibility with ability to work occasional nights, weekends and holidays • Oral and written comprehension of English to facilitate communication • A valid California Driver's License and a good driving record QUALIFICATIONS DESIRED: • Bilingual (Spanish/English) ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Daily custodial responsibilities including vacuuming, trash removal, window and surface cleaning • Assist in keeping building elevators, stairwells, lobby, etc. clean and free of debris at all times • Responsible for cleaning building restrooms safely and refilling paper products daily • Assist in cleaning break rooms and cleaning out break room refrigerator • Assists with moving of equipment and furniture • Assists facilities co-workers with general maintenance & in-house repair projects • Assists with repairing external and internal damages to equipment and buildings • Coverage availability for day & swing shift • Assist department & Agency in maintaining Agency Recycling program • Assists coworkers with shampooing carpets & waxing floors once a month • As part of the Emergency Response Team assists in drills, training and responding to an emergency • Other duties as assigned SUCCESS FACTORS/JOB COMPETENCIES: • Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others • Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed • Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues • Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues • Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations • Ethical: Honest, accountable, maintains confidentiality PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will be required to work in small spaces, on ladders and uneven surfaces on a regular basis. Employee must bend, stoop and lift and/or move up to 50 pounds unassisted on an occasional basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment will consistently vary from quiet to loud and warm to cold. The work environment will be ever changing between office, kitchen and warehouse environments

TITLE: Grocery Center Operations Coordinator II DEPARTMENT: Grocery Services, Operations REPORTS TO: Manager, Grocery Services Operations BENEFITS: No STATUS: Union, On Call, Non-Exempt SUPERVISES: Volunteers CLASSIFICATION: Service Workers POSITION SUMMARY: Working in conjunction with the Manager, Grocery Services Operations, The Grocery Center Operations Coordinator II is responsible for leading Grocery Center volunteers to maintain an adequate stock and delivery of quality assured products in the Grocery Center QUALIFICATIONS REQUIRED: Previous successful work experience as a Logistics or Inventory Coordinator in a warehouse or grocery store, handling and storing perishable and non-perishable food items Ability to communicate effectively, primarily liaising with clients, volunteers and other operational departments Attention to detail, organizational skills, and strength in multitasking Excellent communication skills both written and verbal. Ability to speak, read and write English to facilitate communication Flexible schedule with the ability to work at the SF and Oakland locations, occasional nights, weekends and holidays QUALIFICATIONS DESIRED: Supervisorial experience Experience working with Volunteers Experience with Computrition software Food Safety Certification Forklift Certified Bilingual English/Spanish ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Maintain adequate quantities of food on shelves for shoppers at the Grocery Center Must be able to organize personnel, and assist with training, while also organizing tasks and inventory with a focus on proper procedures for handling and packaging food Create and foster a positive volunteer experience by ensuring volunteers remain engaged in productive tasks Update volunteer roster as needed when receiving communications from volunteers Must be able to work as part of a team in a fast paced environment, communicating effectively with both colleagues, volunteers and clients and following verbal and written instructions Maintain inventory according to food safety guidelines, including first-in-first-out (FIFO) method Inspect incoming produce orders and assign volunteers to sort according to GC guidelines Monitor refrigerator and freezer temperatures and condition of other equipment Maintain clean warehouse environment according to schedule and ensure volunteers clean and sanitize work surfaces before and after use Assist in warehouse organization Assist in order planning and inventory Serve as backup to place orders with purchasing department and vendors as needed Serve as backup to receiving team Other duties as assigned POH COMPETENCIES: Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others Self-led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations Ethical: Honest, accountable, maintains confidentiality Well Organized: Information organized and accessible, maintains efficient work space, manages time well Strong Communicator: Excellent verbal and written communication skills Technical Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, incumbent is occasionally required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever changing with volunteers, clients and staff members all sharing limited space and working together in the Grocery Center. The work environment will consistently have wet floors, temperature extremes, moving objects and loud noises

Please note: Per San Francisco's Health Order C19-07y, Project Open Hand employees are required to provide proof of COVID-19 vaccination prior to working on-site and with others. TITLE: Driver DEPARTMENT: Distribution REPORTS TO: Distribution Manager LOCATION: San Francisco/Oakland BENEFITS: No STATUS: Union, On-Call, Non-Exempt CLASSIFICATION: Operatives SUPERVISES: Occasional Delivery Volunteer POSITION SUMMARY: Project Open Hand provides more than 2,000 meals with love each day to its community of sick and elderly clients and the Distribution department is the frontline of the organization. As a Driver, you will nurture vital connections as you deliver nutritious, health-supporting meals directly to homebound clients and senior sites throughout San Francisco and Alameda counties. This is an ideal position for a compassionate dedicated driver looking to directly help others on a daily basis. QUALIFICATIONS REQUIRED: • Two years' experience driving large delivery vehicles in an urban setting like San Francisco and Oakland • Valid California driver's license and excellent driving record • Schedule flexibility and ability to work nights, holidays and weekends when necessary • Strong verbal and written proficiency with the English language to facilitate communication • Excellent professional references QUALIFICATIONS DESIRED: • Experience serving clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness) ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Load and unload POH delivery vehicles • Drive POH vehicles to ensure timely delivery of meals to clients and senior sites • Deliver extra routes not covered by volunteers • Prepare route sheets, dispatch, and engage with delivery volunteers as needed • Facilitate communication between clients, Dispatcher and Client Services • Provide Client Services with status updates on POH clients • Perform routine daily maintenance of delivery vehicles • Transport agency supplies and equipment as needed • Assist other departments and participate in agency-wide events as needed • Other duties as assigned POH COMPETENCIES: • A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others • Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed • Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues • Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues • Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations • Ethical: Honest, accountable, maintains confidentiality • Well organized: Information organized and accessible, maintains efficient work space, manages time well • Motivated: Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals • Flexible and available: Must be flexible to work nights, weekends or holidays to meet demands PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, incumbent is required to move; walk; walk multiple flights of stairs; sit; drive; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Employee will be asked to move fully loaded meal containers from floor to vehicle and vice versa on a regular basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever-changing with volunteers and staff members all sharing limited space and working together in the Distribution area. The work environment will vary every day from headquarters at 730 Polk St., to driving routes and delivering to private residences. Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: • Medical, Dental, and Vision coverage, and Flexible Spending Account • Long Term Disability, Life/AD&D, and Supplemental Life Insurance • Retirement Savings Plan 403(b), Commuter Check Subsidy • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts • Holidays (13 per year), generous vacation and sick leave, and complimentary lunch

TITLE: Wellness Program Coordinator DEPARTMENT: Wellness Program REPORTS TO: Manager, Wellness Program, East Bay BENEFITS: Yes STATUS: Full-Time, Non-Exempt CLASSIFICATION: Professionals SUPERVISES: N/A POSITION SUMMARY: The Wellness Program (WP) Coordinator's primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand's mission. The Bilingual WP Coordinator will supervise the day to day duties of the Wellness Program staff, process eligibility for services, manage program contracts, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are being met. QUALIFICATIONS REQUIRED: • Three years' experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness) • Proficient in MS Office, using databases, and internet research • Flexible schedule with the ability to work in POH's San Francisco office as needed QUALIFICATIONS DESIRED: • Bachelor's Degree in Human Service field • Experience working in a nonprofit client services-based setting • Mental Health or Social Work Experience • Experience supervising staff ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Responsible for day to day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operations • Oversee training and daily supervision of Wellness Program staff and volunteers • Assist the MWP with interviewing and screening of new staff • Assist the MWP in employee evaluation process • Help to monitor and resolve client and staff incidents, includes: reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolution • Coordinate, facilitate, and participate in weekly case management staff meetings • Help establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing/updating policy and procedure manual • Provide oversight to assigned contracts, including but not limited to: maintaining knowledge on contract goals, staying updated on contract changes, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriate • Utilize a client centered, harm reduction model to provide case management to clients that includes but is not limited to: maintaining client caseload as assigned, conducting intake interviews for new and returning clients, assessing and verifying program eligibility, enrollment and assessment of client needs, tracking client adherence, supporting with adherence to POH services, facilitating and follow up on referrals • Ensure proper staffing coverage for assigned contract and department needs • Assist MWP in representing the Wellness Program department externally and internally at community or partner meetings • Develop and maintain relationships with referring partners • Able and available to make decisions and answer questions in the absence of the MWP • Caseworker duties as needed • Other duties as assigned JOB COMPETENCIES/ SUCCESS FACTORS: • A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others • Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed • Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues • Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues • Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations • Ethical: Honest, accountable, maintains confidentiality • Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary • Knowledgeable: Understands facets of job, keeps job knowledge current • Well Organized: Information organized and accessible, maintains efficient work space, manages time well • A Strong Communicator: excellent verbal and written communication skills • Tech. Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology • Team Supervisor: Effectively leads and motivates teams through assigned tasks or projects. Holds team members accountable for their work. Recognizes themselves as agency representatives to other staff and volunteers • Agile: Able to move effectively between big-picture thinking and hands-on logistics • Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion • Problem Solver: Strong analytical skills and able to creatively address and solve problems PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical demands: While performing duties of job, incumbent is occasionally required to move freely about the building; sit for long periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the administrative offices and POH Grocery Center Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: • Medical, Dental, and Vision coverage, and Flexible Spending Account • Long Term Disability, Life/AD&D, and Supplemental Life Insurance • Retirement Savings Plan 403(b), Commuter Check Subsidy • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts • Holidays (11 per year), generous vacation and sick leave, and complimentary lunch Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.