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Public service representative skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Maryjo Douglas Zunk,

Maryjo Douglas Zunk

Below we've compiled a list of the most critical public service representative skills. We ranked the top skills for public service representatives based on the percentage of resumes they appeared on. For example, 19.5% of public service representative resumes contained customer service as a skill. Continue reading to find out what skills a public service representative needs to be successful in the workplace.

15 public service representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how public service representatives use customer service:

Provided excellent customer service by utilizing sympathetic and compassionate phone etiquette to assure victims of our effort.
Prospect cold calling to existing and potential new BBB advertisers Customer service Marketing Cash management Contract management

2. Press Releases

Here's how public service representatives use press releases:

Coordinated all media related Public Service events, annual Outdoor PAC Golf Tournament and generated press releases to media.
Shaped narrative of the organization through timely release of news stories, press releases and talking points.

3. Drivers License

Here's how public service representatives use drivers license:

Review and complete drivers license applications and motor vehicle applications for processing.
Processed requests for State Drivers Licenses and Identification cards and operated cameras.

4. Public Affairs

Public Affairs refers to the relationships a company has with its investors and stakeholders. Depending on the size of the corporation, multiple departments may be required to balance the various aspects of public affairs, including any media interaction, government relationships, strategic information reveals, and discussing and managing any company problems.

Here's how public service representatives use public affairs:

Organized and led public affairs projects/presentations for educational, government, and private institutes.
Collaborate with facility management, safety and public affairs for medical center committees.

5. Community Relations

Community Relations refers to the relationship-building strategies companies use with surrounding communities. These relationships are often mutually-beneficial, where a company will support local organizations and communities and receive a stronger customer basis. This differs from public relations, as the focus of community relations is building relationships and goodwill within a community rather than presenting a company's work to the public.

Here's how public service representatives use community relations:

Coordinated community relations events and corporate giving opportunities; maintained metrics on all charitable giving activities per quarter and year.
Assist in developing and implementing community relations to include evaluating plans and programs for effectiveness.

6. Government Agencies

Here's how public service representatives use government agencies:

Act as a resource for field office, headquarters, and other government agencies to provide vehicle and driver transaction procedures.
Assist in managing a $500,000,000 government contract by processing order requests for telecommunication services from federal government agencies.

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7. Fact Sheets

A fact sheet is a short, typed or handwritten one-page document that contains the most important information about a specific topic, product, substance, or service in the least amount of space. The aim is to convey key facts and points on a topic in a clear, concise, and easily understandable way and to communicate the most relevant information effectively.

Here's how public service representatives use fact sheets:

Prepared and distributed fact sheets, news releases, photographs, and recordings to media contacts interested in publicizing YBGR activities.
Prepared and distributed fact sheets, news releases, photographs, scripts, or tape recordings to media representatives.

8. Community Events

Community events are the events scheduled within the community.

Here's how public service representatives use community events:

Managed and participated in over 50 community events.
Organized small and large business functions, fundraisers, and community events from concept to finish.

9. Press Conferences

Here's how public service representatives use press conferences:

Plan and produce press conferences, media awareness campaigns and field media opportunities.
Planned member open houses and organized neighborhood meetings and press conferences.

10. Outreach Events

Here's how public service representatives use outreach events:

Develop and formulate marketing plans and strategies for reports, outreach events and data.
Manage staff members in those outreach events.

11. External Audiences

External audiences refer to groups or individuals outside the company, who aren't closely related, don't have inside information about the organization, and have no common background (unlike internal audiences). To grow its business, a company needs to define the external audience within its target audience.

Here's how public service representatives use external audiences:

Organized and conducted facility tours for external audiences to increase awareness and membership.
Hired as part of communications team with responsibility for publications, video news program and events for internal and external audiences.

12. External Communications

External communications refer to the exchange of information between the organization one is working with and another organization.

Here's how public service representatives use external communications:

Manage employee and external communications across the organization.
Developed and executed internal and external communications initiatives.

13. Facebook

Here's how public service representatives use facebook:

Manage social media (Facebook, Twitter and Nurses Lounge) and provide website content.
Handled all social media including Facebook, Twitter and online blogging.

14. DMV

DMV is the department of motor vehicles in the United States of America. DMV is an agency that is state level and is under the control of the government. It deals with driver's license and registration of vehicles.

Here's how public service representatives use dmv:

Coordinate and handle all levels and types of applicants at Level III DMV facility.
Assist customers with DMV forms and applications, explaining and walking them through complex titling processes.

15. Front Desk

Here's how public service representatives use front desk:

Front desk and reception to help public with discrimination issues.
Front Desk OperationsData EntryCustomer ServiceInsurance BillingMicrosoft Word

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What skills help Public Service Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on public service representative resumes?

Maryjo Douglas Zunk

Manager, Career Professional Development, Arizona State University

Demonstrated or proven skills (providing examples of use/practice with results) in Research, Analysis - critical thinking, problem-solving, using research (information gathered) to make and implement decisions effectively; also project/performance evaluation -, Communication, Leadership (within and as part of the team, and initiative, taking the lead, Management (of information, people and ideas; also project and program management), and Creativity (generating innovative and sustainable solutions).

What soft skills should all public service representatives possess?

Maryjo Douglas Zunk

Manager, Career Professional Development, Arizona State University

No such thing as 'soft skills. If they are needed in the workplace (listed in a position announcement or organization mission or values statement) - you need to develop and demonstrate to be a successful candidate and valued employee.

The most important of these 'often neglected' skills are written, verbal, and interpersonal skills. Proven skills in providing information, explaining, demonstrating, or conveying a concept or idea clearly and concisely in written and verbal forms. Plus, high-level skills in effectively communicating with others - establishing rapport, active listening, developing trust, building and maintaining relationships - with individuals, groups, organizations, and communities.

Successful candidates demonstrate these effective and also high-level Communication skills.

What hard/technical skills are most important for public service representatives?

Maryjo Douglas Zunk

Manager, Career Professional Development, Arizona State University

Selecting and using appropriate software and technology for gathering and analyzing data and generating reports.

Data analysis and management – using multiple sources, synthesizing information, organizing, and maintaining information for effective retrieval and use.

Understanding and using media, social media, and other communication platforms to deliver accurate information to various audiences and stakeholders.

What type of skills will young public service representatives need?

Dr. Donald Siegel

Foundation Professor of Public Policy and Management and Director, Arizona State University

In our field, computer skills and proficiency with technology and data are in great demand (e.g., data analytics and engineering applications)

Do you want to know more?

List of public service representative skills to add to your resume

The most important skills for a public service representative resume and required skills for a public service representative to have include:

Customer Service
Press Releases
Drivers License
Public Affairs
Community Relations
Government Agencies
Fact Sheets
Community Events
Press Conferences
Outreach Events
External Audiences
External Communications
Facebook

DMV
Front Desk
News Articles
Law Enforcement
VIP
Public Speaking
Public Awareness
Inbound Calls
Schedule Appointments
Feature Stories
Control Policies
Office Equipment
Federal Government

Public Events
Direct Supervision
Federal Regulations
Vision Tests
Process Applications
Process Claims
Product Changes
News Stories
State Agencies
Press Materials
Press Kits
Bank Deposits
Customer Inquiries

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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