Qualitest jobs in Chicago, IL

MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

MANTECH seeks a motivated, career and customer-oriented Personnel Security Specialist II to join our team in El Segundo, CA. The Personnel Security Specialist's primary function is to handle personnel security functions in support of the customer's facility and organization. The position will provide “day-today” PERSEC services for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Build and Maintain tracking spreadsheets/databases for customer PERSEC activities. Provide support for the security awareness and education programs. Perform miscellaneous administrative support functions as directed by the contractor site lead and/or the Government Security Representative. Review, track, and monitor security clearance processing activities with appropriate government personnel to achieve appropriate clearance actions. Conduct Defense Central Index of Investigations (DCII), Joint Personnel Access System (JPAS), and SAPNP reviews of candidates being submitted for SAP access. Perform data entry and record checks in the Joint Access Database (JADE) and maintain all customer sponsored personnel access information. Receive and/or transmit classified visit requests as necessary to meet customer needs. Minimum Qualifications: Bachelor's degree; an additional 4 years of experience may be considered in lieu of degree. 6 + years of related experience. 4 + years of relevant SCI experience. Must be familiar with security policy/manuals and the appropriate ICDs/JAFANs/DOD Manuals and other guiding policy documents. Preferred Qualifications: 2+ years of SAP-related experience. Clearance Requirements: Current Top Secret Clearance with SCI Eligibility. Eligibility for access to Special Access Program Information. Willingness to submit to a polygraph. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

We are seeking a Delivery Director / Client Engagement Manager. This role combines delivery ownership, client engagement, and growth leadership, requiring deep experience in telecom/ISP domains, OSS/BSS, and large-scale network deployments. The leader will ensure delivery excellence, manage portfolio, and act as a trusted advisor to leadership. Key Responsibilities Own the strategic delivery relationship, infrastructure, OSS/BSS, and operations. Provide governance and oversight of delivery portfolio, ensuring operational stability and cost efficiency. Act as the primary interface client executives for delivery reviews, escalations, and roadmap alignment. Partner with account and sales leadership to identify expansion opportunities and drive portfolio growth. Guide teams in deploying fibre infrastructure, backbone expansion, OSS/BSS modernization, and automation frameworks. Ensure service quality, compliance, and SLA adherence across deployments and operations. Mentor senior managers and build leadership capability in delivery teams. Qualifications 15+ years in telecom/ISP service delivery, including managing broadband or fiber rollouts. Proven success managing large-scale OSS/BSS programs (provisioning, billing, assurance). Deep knowledge of network engineering, backbone deployments, and service assurance. Track record of leading $10M+ delivery portfolios in global environments. Strong executive presence, stakeholder influence, and customer engagement skills.

Hi, Want to Connect regarding a urgent position please review below description and let me know if you are interested. Job Title: Business Analyst III - Marketing Analyst Duration: 12+ Months Xoriant reasonably expects the pay rate for this position to be within the following range: $60/hr-$70/hr. Duties: Marketing Analyst to join working with Marketing and IT functions from both companies of an acquisition to ensure seamless integration of the marketing processes and systems. Marketing data will be brought over from the acquired company on Day 1 of integration and will be hosted on the client's Google Cloud Platform platform. This analyst needs to have a basic understanding of data to understand how data is transferred and transformed and shared. Familiarity with marketing campaigns, accounts, and leads is expected. Lastly, this analyst will have an understanding of Salesforce.com & Marketo since both companies use those systems for their marketing leads and these leads will need to be transferred and converted correctly. Other marketing systems this analyst should have familiarity with include NOOK, LeanData, and Onclusive. Skills: Must Haves: 7-10 years of experience as a Marketing Analyst Experience working with Marketing and IT teams Expertise with Jira-understanding of basic data concepts (ex. Google Cloud Platform, Attributes, fields) Experience with integration of Salesforce.com Familiarity with marketing systems such as Marketo, NOOK, LeanData, and Onclusive Nice to Have: Acquisition integration experience Regards, Akangsha Mohite Team Lead W: ************** E: *************************** Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.

Austin, TX or Sunnyvale, CA As a Content Author, you'll be responsible for the hands-on execution, validation, and maintenance of multilingual web content across our website using our Content Management System (CMS),Digital Asset Management (DAM); and custom web tools. Working closely with different cross functional teams and EPMs, Experience on localization, you'll implement requested updates to web content. Your day to day responsibilities including authoring, validating, submitting content for localization, uploading and organize assets, and performing validations across browsers and devices to ensure a consistent high quality user experience. You'll also troubleshoot issues within the CMS, including component behavior, layout problems, and any publishing errors, applying your attention to detail and platform expertise to ensure content is accurate, consistent, and delivered on schedule.

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

In support of the Company's primary and single most important objective which is TO GET AND KEEP PROFITABLE CUSTOMERS, this individual is responsible for coordinating and scheduling production activities across all manufacturing jobs, both onsite and offsite. This role ensures timely arrival of materials and equipment, monitors job progress, provides updates to leadership through reports, images, and visual timelines, and identifies upcoming production steps to maintain workflow efficiency. Successes of the position are measured via the following key indicators: Working safely and meeting all environmental standards of customer, OSHA, and employer Accuracy of production schedules and progress tracking Timely reporting of project status, completion percentages, and resource requirements Effective communication and coordination between departments to resolve scheduling conflicts Position Responsibilities: Maintain detailed production schedules for all jobs, ensuring alignment with operational priorities Track progress of all jobs, including percentage completion, milestones, and expected timelines for completion Maintain databases of equipment and material arrivals, production resources, and job-specific details Prepare visual reports, dashboards, and graphics that summarize job status, upcoming steps, and potential bottlenecks Coordinate with project managers, engineering, and shop floor teams to optimize scheduling and resource allocation Communicate job progress and updates regularly to the VP of Operations Identify potential delays or issues and proactively recommend solutions to maintain production timelines Support demand forecasting and resource planning activities Coordination with procurement and inventory management to ensure performance to timelines Focus on cost efficiency and continuous improvement Drive production momentum by proactively expediting workflows, resolving bottlenecks, and ensuring teams meet critical deadlines to keep operations on track and ahead of schedule Physical Requirements: Ability to spend extended periods at a computer for scheduling and reporting Occasional walking through the production floor to assess job progress Ability to lift and move up to 25 lbs occasionally when handling job-related materials or reports Working Conditions: Standard office environment Standard manufacturing environment Various noise levels from operating machinery and equipment Moving equipment, machine parts and vehicles Fumes, dust, and mist Exposure to chemicals, oils, inks, paints, and fluids Skills and Qualifications: Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field preferred 3+ years of experience in production scheduling, planning, or manufacturing operations minimum Strong knowledge of production scheduling systems and project management tools Proficiency with Microsoft Excel, databases, and reporting/dashboard tools Experience with ERP tools Experience with reporting tools, i.e. Power BI Experience with project planning tools, i.e. Microsoft Project Excellent organizational, communication, and problem-solving skills Ability to manage multiple priorities and meet tight deadlines Detail-oriented with a strong focus on accuracy and efficiency Proven ability to expedite production processes by identifying delays, coordinating cross-functional teams, and driving timely execution to meet critical deadlines

QA Tester with primarily Manual testing expertise and the ability to put together a test plan needed for a 1 year contract role HYBRID 3 day s a week to downtown NYC P&C insurance experience is ideal. This role is suitable for 2-5 years of experience maximum Interview and start asap No 3rd Party Candidates will be Considered Job Description: The Junior QA Analyst will contribute to the quality assurance lifecycle by executing manual test cases, validating system functionality, and documenting defects with clarity and precision. This role includes reviewing requirements, developing detailed test plans and test cases, and supporting cross-functional workstreams to ensure high-quality delivery. The ideal candidate is detail-oriented, highly organized, and eager to grow their skills in QA, data-focused initiatives, and P&C insurance processes. Key Responsibilities: Execute manual test cases for web, mobile, and data-driven applications Assist in creating and maintaining test plans, test cases, and supporting QA documentation Validate data journeys, data transformations, and end-to-end workflows across systems Identify, document, and track defects using standard QA tools Participate in workstreams involving business requirements, data pipelines, and P&C insurance workflows Collaborate with developers, product owners, data teams, and senior QA resources Support functional, regression, integration, and user acceptance testing efforts Review requirements and acceptance criteria for clarity, accuracy, and testability Qualifications: Basic understanding of QA methodologies, SDLC, and manual testing practices Exposure to data concepts such as data flows, data quality, and data transformations Familiarity with P&C insurance processes is a plus Experience with issue-tracking tools (e.g., Jira) Strong attention to detail, analytical thinking, and documentation skills Ability to work within structured processes and cross-functional workstreams Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

Who we are? We are Splashtop. We deliver next-generation remote access and remote support software and services across the Americas, Europe, Asia, Middle East, and Africa. Splashtop's cloud-based, secure, and easily managed solutions serve customers that include everyone from multinational enterprises and academic institutions to small businesses, MSPs, and individuals. Headquartered in Cupertino, California (USA) and founded in 2006, Splashtop has offices in Hangzhou (China), Tokyo (Japan), Taipei (Taiwan), Singapore, Amsterdam (Netherlands), and we are now expanding our Dallas-Fort Worth office. From our offices, 210 Splashtoppers serve more than 200,000 corporate customers. We always deliver what we promise and scaling hard, with a stunning Net Promoter Score of +93 and 85% of the Fortune 500 companies who enjoy Splashtop products globally. We recently achieved the aspirational Unicorn status of $1B valuation thanks to our 30+ million happy users. Each Splashtop employee will be a real team member, no matter what position you are in. We are a young, fast-growing company, we respect and are transparent to one another. In this role you can have a real impact into the next steps of the company's growth. We all work hard to exceed customer expectations, we are collaborative, positive thinkers and always improve our solutions and services. Besides hitting it hard we also enjoy and celebrate our success with our teams. Overview As an Inbound Sales Development Representative, you will learn how to professionally and promptly follow-up on leads generated by our Marketing (incoming calls, forms, emails, and chat). You will learn how to use the Salesforce CRM to organize and manage your own book of business. You will work autonomously after having received professional training from us to gain highly desirable skills that will serve you throughout your entire career. We are a team-centric organization. As part of your duties, you will work together with your manager and teammates on, while not limited to, connecting with our clients among website chat visitors, inbound sales calls, and marketing led lead generation. You will also work with our Account Executives to help them generate new business through the appointments you will make on their behalf. As part of the Splashtop organization, you may also at times be asked to join focus teams to ensure we are addressing the voice of the customer. Key Responsibilities: Respond fast and well to Prospects inquiries in accordance to established SLA's and KPI's, going above and beyond to meet customer needs. Data hygiene is essential for this role - this requires clean data into Salesforce respective Sales tools. Learn to qualify, sort, prioritize and track leads from several different Salesforce reports/sources. Follow-up with Leads as fast as possible and either help them purchase directly (if the request is simple enough) or connect them with an Account Executive. Continue to your monitor your incoming Leads while following a well-defined cadence of outreach to make sure that no lead is being left behind. Learn to organize your leads and related work into folders, and leverage Salesforce so that you can manage a pipeline of leads. Learn to assess the size and scope of business opportunities, understand prospects' business needs and use case, and set sales appointments/demos with Sales Executives. Log summaries of prospects discussions into the salesforce lead record. Continue to improve the quality of the data record in Salesforce (Account, Contact). Become familiar with Splashtop's core products and navigate the Splashtop ecosystem on how they fit our customer's needs: To be able/articulate our value propositions and why our customers choose Splashtop. To be able to match features and product details to sales leads to gauge best-fit solution. To be able to guide your leads through the product trial process and installation/configuration of Splashtop SaaS products. Learn to understand potential customers' use case and provide consultative guidance on how Splashtop products can help them achieve their goals. Who you are? 1 year of customer-facing or customer service work experience. Excellent organizational and time management skills. Excellent written and verbal communication skills plus the ability to build professional rapport quickly by phoning with all levels of stakeholders. Willingness to learn with a go-getter attitude. A strong interest in a sales career with friendly and helpful attitude. A team player capable of working within a collaborative environment. To be an A player at Splashtop you need to embody the following attributes: Customer centric mindset. Everything we do is to support our prospects and customers to the best of our ability. We go above and beyond to deliver them the best quality of service possible. Result oriented. We are relentless in the pursuit of our goals. We are goal-oriented and experiment in a measured way to learn through experience. We are committed to continuous, iterative improvement for our customers and ourselves. Inquisitive so you can grow with this fast-growing company through continuous learning. What we have to offer: Fast-paced environment where we celebrate successes and have a lot of fun while working. An amazing crew of other hard working and passionate people that are willing to run those sales cycles with you. Employment Type: Full-time, Non-Exempt Splashtop is a proud equal opportunity employer, dedicated to creating an inclusive workplace that celebrates diversity. We value the unique skills and experiences brought by individuals from all backgrounds and identities, including but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, socioeconomic background, or individuals reentering the workforce. We especially encourage applications from underrepresented groups such as women, racial and ethnic minorities, LGBTQ+ individuals, people with disabilities, and veterans. At Splashtop, we believe diversity drives innovation, and we are committed to fostering an environment where everyone feels welcomed, respected, and valued.

Hii, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role . Job Title : Quality Validation Engineer (USC/GC/EAD) Mode : Contract Type : C2C/W2 Job Description : Product software as a medical device - verification and validation activities for new products (Quality Engineer supporting the R&D team). Medical device - R&D product software . resource shall have a background in the medical/pharma domain. resource shall have product software validation experience and a minimum of 2 to 3 years of experience in Quality. shall have experience as a Software Quality Engineer or Validation Engineer and Quality Engineer. Job Summary: Provides technical and quality system guidance related to establishing product software as a medical device requirements. Provide quality oversight for product software as a medical device verification and validation activities for new products in accordance with design planning procedures. This includes, but is not limited to, reviewing and approving software test case protocols and reports, review of software development plans, and review of other system and software documentation. Leads meetings to prioritize, review and/or approve of action plans for addressing issues captured in problem resolution systems during development. Leads risk evaluation and associated management activities related to product software development including Risk assessments (e.g. FMEA), product risk analysis, and mitigation of software issues. Participates in technical and management reviews to ensure design plans, product design and deliverables related to product software are met. Represent the quality engineering function for the review and approval of designated design controls. May provide quality oversight for non-product software validation by assessing the need for validation and preparing and/or supporting protocols, reports and other documentation as required. May be involved with supporting product cybersecurity assessments in conjunction with a cross-functional team Complies with US FDA regulations, other country regulatory requirements, company policies, and procedures. Maintains a strong, collaborative partnership with cross functional team members especially with software supplier. Works as an individual contributor and may provide guidance of other QE team members. -- -- Thank you, Deepak Singh Email: ****************************

Job Title: Incident Manager Employment Type: Full-Time About the job We are seeking an experienced Incident Manager who is responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform, ensuring rapid restoration of services, minimizing business impact, and maintaining high service quality. This role demands strong leadership, coordination, and communication skills to manage high-pressure situations and drive continuous improvement. Who we are iOPEX is a new-generation Digital services provider offering optimized Digital Engineering, Operations and Studio services. We are process innovators focused on extracting the best out of the investments that clients have already made. At iOPEX, we help companies realize that golden ratio where their technology and business are in complete synergy, making the company greater than the sum of its parts. Founded in 2009, the demand for our specialized process optimization and digital engineering services has helped us grow 60% YoY. We have over 3,000 employees across multiple offices in Americas, Europe and Asia. Key Responsibilities: Incident Management: Monitor, detect, and log incidents using ServiceNow. Classify and prioritize incidents based on impact and urgency. Lead and coordinate resolution efforts for P1 and P2 incidents. Ensure timely escalation and assignment to appropriate support teams. Maintain a general overview of incidents, focusing on restoration via workarounds or permanent fixes. Communication & Coordination: Act as the central point of contact during major incidents. Provide regular updates to stakeholders, including executives, technical teams, and business units. Facilitate knowledge transfer and hand-offs during major incidents. Root Cause Analysis & Reporting: Oversee post-incident reviews and root cause analysis (RCA). Generate incident reports, trend analysis, and performance metrics. Ensure completeness and accuracy of closed incidents. Process & Platform Improvement: Provide feedback to improve ServiceNow workflows and platform capabilities. Refine incident management policies and procedures. Collaborate with Problem, Change, and Release Management teams. Team Leadership & Training: Mentor and train incident analysts and support staff. Promote best practices and continuous learning within the team. Qualifications: 8+ years of experience in IT Incident Management, preferably in large-scale enterprise environments. Strong understanding of SaaS GTM processes ( Lead to Order) Strong hands-on experience with ServiceNow ITSM platform. Solid understanding of ITIL framework (Incident, Problem, Change Management). ITIL v3/v4 Foundation certification preferred. Excellent communication, coordination, and stakeholder management skills. Ability to lead cross-functional teams under pressure. Preferred Skills: Familiarity with monitoring tools and automation in incident detection. Strategic thinking and adaptability in dynamic environments.

Designer - Women's Sleep and Intimates **Portfolio Required (Hybrid - Manhattan) The Designer will be responsible for supporting the design and development of new and existing products. This position assists in executing the style, appearance, and fit characteristics of apparel categories, contributing to both seasonal concepts and continuous product improvement. The Designer works under close direction and often receives task-based assignments rather than full ownership of a product line, while still performing some original concept development. Key Responsibilities Assist in creating product designs through sketching, CAD illustration, fabric research, and concept development Contribute to the identification and selection of key fabrics, colors, prints, patterns, and materials Shop the retail market to research trends, consumer preferences, and competitive insights Support the development of prototypes by partnering closely with Technical Design to ensure accurate fit, function, and construction Maintain design accuracy through clear communication, updated files, and consistent documentation Collaborate with cross-functional teams throughout the design and development cycle Utilize PLM tools to manage styles, updates, and technical specifications Prepare presentations, design boards, sketches, and other visual materials as needed Qualifications Bachelor's degree in Design or equivalent experience 2-3 years of professional apparel design experience Strong understanding of garment construction, fit, and fabrication Experience supporting multiple categories, including lounge or fully fashioned knitwear preferred Technical Skills Strong CAD illustration skills Tech pack creation with technical knowledge of sleepwear, lounge construction, and fully fashioned knits Centric PLM proficiency and efficiency Ability to work under tight deadlines with strong attention to detail What Stands Out in a Candidate Demonstrated expertise in tech pack creation and garment construction Advanced CAD illustration capabilities with a clear, detailed portfolio Strong PLM (Centric) proficiency Experience contributing trend-relevant concepts in lounge or fully fashioned categories

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status. JOB TITLE : Software Development engineer in Test/SDET LOCATION: Mountain View, CA (Hybrid 3 days onsite) TYPE: Contract RATE : $50 per hour on W2 (Without Benefits) MUST SKILLS: Manual Testing, SDET, API testing, selenium /web driver, SQL Queries & AWS/Azure/GCP. JOB DESCRIPTION: 8+ hands-on years of manual testing and test automation experience. Need strong Manual testing exp, candidates should be willing to start with manual testing and gradually move to automation. Good experience in API Testing. Need selenium or web driver exp. Solid exp is SQL queries. Good expertise in complex SQL queries. Oracle and Postgres databases. Nice to have experience in AWS/Azure/GCP. Demonstrated experience with WebDriver IO or any Selenium test frameworks or similar open-source automation framework. Solid understanding and experience of writing locators in selenium. Cucumber, Mocha, or similar BDD test scripts development experience. ////****** Any query you can reach me on ************/********************************//////

Immediate need for a talented Project Manager (Corporate Operations & Onboarding Programs). This is a 06+months contract opportunity with long-term potential and is located in Foster City, CA(Remote; 25% travel). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-94830 Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Support the lead Project Manager in end-to-end project planning, execution, and delivery Define scope, timelines, milestones, deliverables, and resource requirements Partner with cross-functional teams to maintain alignment and ensure effective decision-making Create and maintain core project documentation, including: Project Plans Dashboards RAID Logs (Risks, Actions, Issues, Decisions) Status Reports Identify, track, and mitigate project risks Facilitate recurring project meetings: agenda creation, note-taking, follow-ups, and action item tracking Support change management planning, stakeholder engagement, and training coordination Drive continuous improvement of project operations and execution frameworks Key Requirements and Technology Experience: Education (must meet one requirement): High School Diploma + 12 years relevant experience Associate Degree + 10 years relevant experience Bachelor's Degree + 8 years relevant experience Experience managing projects in a corporate or matrixed enterprise environment Strong documentation and organizational capabilities Experience in pharmaceutical, corporate training, or commercial onboarding strongly preferred Ability to manage multiple concu 10+ years of project management experience in a corporate or matrixed environment Proven ability to manage cross-functional projects across Marketing, Operations, HR, Legal, Medical, and Commercial Strong operational discipline and organizational skills Experience with project planning, documentation, dashboards, RAID logs, timelines, deliverables Ability to lead without authority and manage multiple workstreams Experience supporting training, onboarding programs, or program execution Excellent communication and stakeholder-management skills Ability to travel 25% to Foster City, CA PMP Certification or equivalent. Experience in instructional design, training development, or commercial operations. Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

About the Company: We combine people, platforms, and software Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, and retail industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP). Infogain, an Apax Partners portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, New Delhi, Mumbai, Pune, and Bengaluru. Role Description: We have an exciting opportunity to join our network infrastructure teams as an Optical Network Engineer working on Backbone Network capacity deployment. This role will be focused on network deployment (IP, optical), and network operations (decommissioning, retrofitting, capacity upgrades, migrations, etc). We are looking for individuals with experience in routing/switching, deployment, optical, and leadership experience. This is a fast paced environment and we are looking for someone who is organised, can multi-task and enjoys working in a team environment. Responsibilities: Configuration, build, roll-out and testing of new DWDM line systems deployments, calibration, verification, BERT, etc. Deployment and commissioning of Optical devices such as Ciena and Infinera in new PoPs and Datacenter builds. Develop & update documentation, work cross functionally to develop and enhance network design & production workflows. Analyze data to diagnose and identify root causes to network and tooling issues. Analyze and improve efficiency, scalability, and stability of various system resources. Qualifications/Skills: Ciena 6500 knowledge and experience is required Ciena and/or Infinera certifications or equivalent experience is highly desirable. Expert working knowledge on DWDM components such as ROADM, Mux/Demux, Amplifiers, Transponders. Channel creation, optimization. Experience in Chassis installation, line cards installs PCR's and structure fiber installation Experience in device installation and testing, software/firmware upgrade, re-bootstrapping and decommission. Experience in network optimization (re-stripes, migrations, upgrades, swaps, capacity upgrades). Creating Bill of Materials and JSN's, (Job Start Notification) for deployments and upgrades. Excellent experience in maintaining documentation and teamwork. Excellent troubleshooting and communication skills. CCNA/JNCIA or equivalent knowledge. Strong knowledge of TCP/IP Strong understanding and preferably hands own experience in commonly used routing protocols (OSPF, BGP, MPLS) Multivendor testing and support experience. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Solid understanding and configuration experience of Channel builds and cross-connect builds. Good knowledge on DWDM testing methods and tools. Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies. Strong attention to detail with excellent time management and organization skills. · Keywords: POP, Datacenter, Network Deployment, DWDM, fiber optic, installation, optical, wavelength, channel, modulation, Ciena.

3 days a week on-site About the Role We're seeking a Business Systems Product Manager to join our client's Business Systems team. This role is responsible for leading the strategy, development, and optimization of internal business systems that support key functions such as billing, subscription services, and customer support. You'll collaborate cross-functionally to deliver scalable, user-centric solutions that drive operational efficiency and enhance customer experience. Responsibilities Own the product lifecycle for internal business systems, from discovery through delivery and iteration. Partner with internal stakeholders to gather requirements, define use cases, and translate business needs into technical specifications. Develop and maintain product documentation including epics, user stories, data flows, API interactions, and UI/UX requirements. Prioritize and manage the product backlog in alignment with strategic goals. Analyze product feedback to identify defects, enhancement opportunities, and areas for innovation. Collaborate with business leadership to define product roadmaps and development priorities. Act as a Product Owner in Agile ceremonies, driving sprint planning, reviews, and retrospectives. Communicate product strategy, roadmap, and performance metrics to stakeholders and executive leadership. Support product launch activities including demos, training, and support enablement. Partner with third-party vendors to expand product capabilities. Define and monitor product KPIs to measure success and inform future development. Provide go/no-go decisions during release cycles. Step in as a Business Analyst when needed to support project execution. Minimum Qualifications Bachelor's degree in a relevant field. 3+ years of experience in product management or product development. 2+ years of experience leading cross-functional teams. Proven ability to conduct discovery sessions and translate insights into actionable requirements. Hands-on experience with Agile methodologies, including backlog grooming and story writing. Strong communication and presentation skills. Preferred Qualifications Experience with platforms such as Microsoft Dynamics, Zuora, and Drupal. Familiarity with modern UI frameworks (e.g., Angular) and API-driven architectures. Salary Target: $115-125k base + bonus

This role involves designing, deploying, and optimizing enterprise wireless networks utilizing Cisco Meraki and Juniper Mist platforms. The Wireless Design Engineer will lead wireless architecture development, perform wireless surveys, and deliver secure WLAN solutions across various environments, ensuring high performance and scalability. Onsite Requirements This role is onsite in Santa Clara, CA, requiring presence five days per week. Responsibilities Design, implement, and support enterprise WLAN solutions using Cisco Meraki and Juniper Mist. Conduct predictive, active, and passive wireless surveys utilizing tools such as Ekahau or AirMagnet. Develop and maintain wireless architecture documentation including high-level and low-level designs. Perform RF design, channel planning, and power tuning to optimize performance and capacity. Lead wireless network deployments, upgrades, and ongoing optimization processes. Monitor and troubleshoot wireless networks using Meraki Dashboard and Mist AI analytics. Implement WLAN security features such as WPA2/WPA3-Enterprise, 802.1X, and RADIUS, along with VLAN segmentation and QoS strategies. Qualifications At least 5 years of relevant experience in wireless network design and deployment. Proven expertise with Cisco Meraki and Juniper Mist wireless platforms. Experience conducting wireless surveys and RF planning. Strong understanding of WLAN security protocols, VLAN configuration, and network troubleshooting. Ability to develop detailed architecture documentation. Familiarity with wireless monitoring and analytics tools. Desired Skills Experience with wireless capacity planning and performance tuning. Knowledge of additional wireless security standards and network segmentation strategies. Prior experience working in corporate, campus, or distributed environments.