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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Waukesha, WI | $34,576 | $16.62 |
| 2 | Westmont, IL | $33,554 | $16.13 |
| 3 | West Des Moines, IA | $30,777 | $14.80 |
| 4 | Omaha, NE | $29,520 | $14.19 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $99,065 | $48 | - |
| 2 | Customer Service Senior Associate | $84,199 | $40 | - |
| 3 | Customer Care Consultant | $73,660 | $35 | - |
| 4 | Customs Consultant | $63,910 | $31 | - |
| 5 | Customer Service Representative Supervisor | $60,551 | $29 | - |
| 6 | Customer Service Executive | $58,303 | $28 | - |
| 7 | Account Executive/Customer Service | $54,827 | $26 | - |
| 8 | Lead Agent | $53,004 | $25 | - |
| 9 | Customer Solutions Specialist | $51,979 | $25 | - |
| 10 | Service Specialist | $51,837 | $25 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Amica Insurance | $37,858 | $18 | 5 |
| 2 | The Plymouth Rock Company Incorporated | $36,043 | $17 | 11 |
| 3 | Lexington Insurance | $35,798 | $17 | - |
| 4 | Sedgwick CMS Holdings Inc | $35,764 | $17 | - |
| 5 | 21st Century Insurance | $34,463 | $17 | - |
| 6 | AmeriHealth Caritas | $34,380 | $17 | 4 |
| 7 | Alfa | $34,193 | $16 | 23 |
| 8 | Hastings Mutual Insurance | $34,075 | $16 | - |
| 9 | The Ohio Casualty Insurance Company | $33,519 | $16 | - |
| 10 | United States Fidelity and Guaranty Company | $33,174 | $16 | - |
| 11 | Utica National Insurance Group | $32,775 | $16 | - |
| 12 | Bristol West Insurance Group | $32,707 | $16 | - |
| 13 | SAIF | $32,237 | $16 | - |
| 14 | Intercare Holdings Insurance Services | $32,228 | $15 | - |
| 15 | New York State Insurance Fund | $32,145 | $15 | - |
| 16 | Cambridge Integrated Services Group Inc | $31,815 | $15 | - |
| 17 | Berkley Risk Administrators | $31,644 | $15 | - |
| 18 | The Underwriters Group | $31,627 | $15 | - |
| 19 | Sedgwick James Inc | $31,415 | $15 | - |
| 20 | RLI | $30,493 | $15 | 1 |