Rate supervisor job description

Under general direction, is responsible for planning, coordinating, and scheduling within the assigned division. Trains and oversees assigned employees. Uses independent judgement to work with the public, coworkers, and subordinates. Working conditions are in an office

environment with frequent visits to outdoor sites and exposure to temperature variations, infectious diseases, and hostile animals. Exercises direct supervision over assigned staff.

Work Schedule Shifts are generally 10:15am - 7:15pm or 9am - 6pm during the week and 8:15am - 5:15 pm during the weekends; Hours will vary to include but not limited to: 40+ hours a week with 2 consecutive days off (unless notified in advance); Weekends, early morning, late evenings, holidays;Schedule may rotate or change
Essential Job Functions

* Plans, prioritizes and assigns daily work schedule of subordinates and coordinates personnel utilization with staff.
* Supervises, trains, and evaluates assigned staff members.
* Collects and prepares data for reports and presentations.
* Makes presentations to community groups and organizations.
* Monitors and coordinates division budget.
* Reviews reports from staff, assists on difficult cases, and assures proper follow-up action is taken.
* Prescribes forms and techniques to be used in assigned division.
* Recommends and assists in the development and implementation of department and division policies, including animal ordinance.
* Reviews and evaluates operations and procedures and recommends improvements.
* Develops and maintains positive communications and working relationships with City Departments, outside organizations, and law enforcement personnel.
* Conducts State certified training for internal and external Animal Control agencies including informational training for City departments.
* May lift and carry animals weighing up to 50 pounds to secure in cages or place on examination tables, and may assist with team lifts for animals weighing over 50 pounds.
* Performs related duties and fulfills responsibilities as required.

Clinic:
* Investigates complaints from foster volunteers, adopters, and partners regarding medical issues with an animal treated by Animal Care Services.
* Assists Veterinarian in regulating and monitoring the proper use of medical supplies, including controlled drugs.
* Monitors and coordinates ordering clinic medical supplies.

Field:
* Consults with citizens and proper authorities regarding enforcement or refusal to comply with animal codes.
* Investigates complaints from citizens about stray animals, vicious animals, and animal cruelty. Testifies in court when required
* Issues citations on animal code violations.
* Monitors radio dispatch calls.
* Conducts new-hire classroom and field training for Animal Care Officers.
* May perform field tranquilization on ill, injured, or dangerous domestic animals or wildlife.

Live Release:
* Promotes placement options of pets in Animal Care Services custody.
* Establish and maintain relationships with foster and rescue groups Shelter:
* Maintains accurate records of animals in shelter.
* Participates in intake planning to ensure sufficient space is

available for incoming animals.

Job Requirements

* High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
* Two (2) years of experience in a field related to animal control, to include one (1) year of experience as a supervisor or lead worker.
* Valid Class "C" Texas Driver's License.

Preferred Qualifications

* Animal welfare experience
* Animal handling experience

Applicant Information

* If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
* Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
* Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
* Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Knowledge, Skills, and Abilities

* Knowledge of principles and practices of supervision, training, and personnel management.
* Knowledge of procedures for issuing and processing a City citation.
* Knowledge of safe work practices and procedures for dealing with vicious or rabid animals.
* Knowledge of pertinent Federal, State, and local laws, ordinances, and regulations.
* Knowledge of methods, practices, and techniques of animal control.
* Knowledge of investigative techniques.
* Knowledge of principles and practices related to confrontation control and crisis intervention.
* Skill in utilizing basic office equipment.
* Ability to prepare clear and concise reports.
* Ability to establish and maintain effective working relationships with City staff and the general public.
* Ability to communicate clearly and effectively.
* Ability to handle animals under all types of situations and conditions.
* Ability to respond to inquiries, complaints and requests for services in a fair, tactful and firm manner.
* Ability to provide training to assigned staff on safety procedures and methods.
* Ability to adhere to disease management and safety protocols.
* Ability to perform all the physical requirements of the position, with or without accommodations.

ESSENTIAL JOB FUNCTIONS
:.

• Oversees customer check-in, check-out, reservations, luggage transportation and special requests.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah's.
• Responsible to Front Office Manager for Hotel Transportation and Hotel Bell Staff.
• Ensures Front Service staff behavior and appearance are in compliance with established policies.
• Handles customer problems/complaints and resolves in an effective and courteous manner.
• Supervises staff on shift and ensures proper staffing levels in order to provide high standard of service with minimum labor hours.
• Schedules lunch breaks and maintains employee attendance records.
• Assists Security in all emergency/security matters;
• Insures all audit/accounting/key functions are secure and monitored;
• Builds lasting relationships with guests.
• Spearheads maximization of hotel occupancy and average daily rate
• Assists in development and implementation of Front Office Training Program.

The term "management? includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees' productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees' grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance

Qualifications:


QUALIFICATIONS:

• High School Diploma or equivalent required.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be 18 years of age.
• Must be able to obtain Missouri Gaming License.
• Must pass background check and hair follicle drug test.
• Must be able to work any day of the week and any shift, including holidays and weekends.
• Must present a well-groomed appearance.
• Minimum six months to a year cash handling experience strongly preferred within high volume industries.
• Must have excellent customer service/communication skills.
• Knowledgeable in data entry, read and interpret output from a computer (CMS/LMS experience a plus).

WORK ENVIRONMENT REQUIREMENTS:

• Must be able to work independently along with a team mentality.
• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
• Must be able to stand for prolonged periods of time or entire shift.
• Must be able to work at a fast pace and in stressful situations.
• Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
• Must be able to read, write, speak and understand English.
• Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
• Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
• Able to maneuver throughout hotel and casino, including up and down stairs.
• Respond to visual and aural cues.
• Manual dexterity and coordination to operate office equipment, including 10 key, adding machine, personal computers, fax machine and photo copier.
• Read, write, speak, and understand English.
• Able to work flexible shifts.

Supervises, directs, and coordinates the activities of the technical, ancillary personnel and students assigned to the division(s) of responsibility.
May perform Technologist duties within the division as necessary.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Performs normal supervisor duties such as:

Interviews, hires, discharges, or makes authoritative recommendations with regard to the hiring or discharging of subordinate employees.

Plans work schedules and assigns work based on the availability of personnel, workload, and employee competency.

Evaluates employee performance, recommends pay increases, handles disputes, and takes disciplinary action as requires.

Keeps records, logs, etc. and prepares reports and budgets for leadership use. Resolves problems and complaints regarding divisional services or activities. Represents the division(s) at department meetings as well as at interdepartmental meetings.

Submits payroll information for division(s).

Insures that all necessary supplies are ordered and stocked.

Insures that safety regulations, and radiation protection where appropriate, are observed and that policies adhered to.

Insures compliance with all regulatory agency standards.

Demonstrates leadership in "Each Patient First" behaviors.

Maintains quality control and prescribed standards of technological aspects of the Radiologic procedures performed in the division(s).

Maintains policies and procedures for the division(s).

Maintains the patient schedules and adjusts them as appropriate for better service

EDUCATION/EXPERIENCE REQUIRED:

+ Requires high school diploma or G.E.D equivalent

+ Must be registered in Radiography with the American Registry of Radiologic Technology (ARRT) or equivalent accrediting agency

+ Must have ARRT advanced registry or certification in CT Requires at least three years of experience as a Technologist

+ Must maintain the required hours of continued education

+ Must maintain Healthcare Provider certification (BCLS)

+ Bachelor's Degree in a health related field is preferred

+ Two years of supervisory experience is preferred

CERTIFICATIONS/LICENSURES REQUIRED:

+ Must be registered in Radiography with the American Registry of Radiologic Technology (ARRT) or equivalent accrediting agency

+ Must have ARRT advanced registry or certification in CT

Overview

Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a

$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

of the nation's oldest physician groups. An additional 2,200 physicians are also affiliated with the

health system through the Henry Ford Physician Network. Henry Ford is also one of the region's

major academic medical centers, receiving between $90-$100 million in annual research funding and

remaining Michigan's fourth largest NIH-funded institution. Also an active participant in medical

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

pharmacists, radiology and respiratory technicians. visit HenryFord.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.