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Rate supervisor skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical rate supervisor skills. We ranked the top skills for rate supervisors based on the percentage of resumes they appeared on. For example, 18.5% of rate supervisor resumes contained guest service as a skill. Continue reading to find out what skills a rate supervisor needs to be successful in the workplace.

15 rate supervisor skills for your resume and career

1. Guest Service

Here's how rate supervisors use guest service:

Provided superior guest service and developed quality players through personal interaction and relationship marketing.
Supervised both front of house and back of house to ensure the highest quality of both product and guest service.

2. Role Model

A role model is a person with desirable qualities who inspires other people to emulate their example.

Here's how rate supervisors use role model:

Act as a role model; always presents oneself as a credit to Harrah's Cherokee Valley River Casino and Hotel.
Acted as a role model and presented myself as a credit to the casino and encouraged others to do the same.

3. Guest Satisfaction

Here's how rate supervisors use guest satisfaction:

Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction.
Recommended and implemented change to improve overall employee and guest satisfaction.

4. Casino Table Games

Here's how rate supervisors use casino table games:

Conducted Casino table games according to established guidelines and procedures.
Supervised dealers on casino table games including: Craps, Blackjack, Roulette, and Caribbean Stud Poker.

5. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how rate supervisors use casino floor:

Assisted Special Events Managers in executing events and promotions both on and off the casino floor.
Pay out slot jackpots on casino floor, Set up accrual accounts for high limit guests.

6. Excellent Guest

Here's how rate supervisors use excellent guest:

Provide excellent guest relations in a fast paced environment.

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7. Dual Rate

Here's how rate supervisors use dual rate:

Promoted to Dual Rate Dealer/Supervisor, functioning as both a Dealer and Supervisor.
Assumed responsibilities as tournament director and dual rate supervisor in 2006.

8. Customer Relations

Here's how rate supervisors use customer relations:

received over forty awards for outstanding service and customer relations.
Entrusted with responsibilities generally reserved for older employees; and gained invaluable training in personnel and customer relations.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how rate supervisors use customer service:

Provided exemplary customer service while effectively continuing to maintain game protection.
Promoted a culture of exceptional customer service.

10. Guest Complaints

Here's how rate supervisors use guest complaints:

Resolved guest complaints quickly and efficiently
Teach dealers, Deal, Handle guest complaints

11. Internal Controls

Here's how rate supervisors use internal controls:

Developed internal controls for recording and reporting tournament metrics.
Possess understanding of procedures for all games and rules in compliance with internal controls and ensure dealer and customer compliance.

12. Game Rules

Here's how rate supervisors use game rules:

Educated customers on game rules and how to play.
Answer questions about game rules and casino wagers.

13. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how rate supervisors use cms:

Trained and implemented operational computer programs, CMS and Table Touch systems.
Learned CMS and table touch computer programs for record keeping.

14. Customer Complaints

Here's how rate supervisors use customer complaints:

Help resolve issues that arise between staff, as well as solve customer complaints.
Managed customer complaints and concerns with effective results.

15. Blackjack

Here's how rate supervisors use blackjack:

Table GamesDeal Blackjack with quality entertainment and precise accuracy.
Assist in teaching new games added to gaming floor, Dice, Roulette and Double deck Blackjack.

5 Rate Supervisor resume examples

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List of rate supervisor skills to add to your resume

The most important skills for a rate supervisor resume and required skills for a rate supervisor to have include:

Guest Service
Role Model
Guest Satisfaction
Casino Table Games
Casino Floor
Excellent Guest
Dual Rate
Customer Relations
Customer Service
Guest Complaints
Internal Controls
Game Rules

CMS
Customer Complaints
Blackjack
Federal Regulations
Slot Machines
Casino Policies
Poker Room
Poker Games
CTR
Card Poker
Craps
Customer Disputes

Monetary Transactions
Carnival Games
Leadership
VIP
Guest Issues
Customer Inquiries
Game Security
Bank Deposits
Casino Chips
Card Games
Playing Cards

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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