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Recovery specialist skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical recovery specialist skills. We ranked the top skills for recovery specialists based on the percentage of resumes they appeared on. For example, 15.8% of recovery specialist resumes contained customer service as a skill. Continue reading to find out what skills a recovery specialist needs to be successful in the workplace.

15 recovery specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how recovery specialists use customer service:

Exercised the highest level of professionalism and confidentiality while performing third party collections and customer service within a call center setting.
Provide ongoing debt free service, including giving credit restoration of multiple positive reviews acknowledging dedication to excellent customer service.

2. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how recovery specialists use mental health:

Executed in-office, field, and interactive high intensity psycho-social rehabilitative service training team members serving mental health population.
Provided educational groups in the community to assist community members in understanding mental health and substance abuse.

3. Patients

Here's how recovery specialists use patients:

Utilized various equipment and surgical instrumentation in an effort to identify organs for transplant patients.
Monitor patient safety, establishing and maintains and co-facilitate a therapeutic relationship with patients.

4. Substance Abuse

Here's how recovery specialists use substance abuse:

Assist consumers to identify personal methods of recovery from mental illness/substance abuse and to develop plans to address their recovery process.
Facilitate group counseling sessions in an intensive in-patient substance abuse treatment program oriented towards personal accountability and a structured community.

5. Rehabilitation

Here's how recovery specialists use rehabilitation:

Developed, organized and implemented psychiatric rehabilitation group activities that address the need of persons with severe and persistent mental illness.
Conferred with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs.

6. Customer Satisfaction

Here's how recovery specialists use customer satisfaction:

Maintained professional demeanor and tactfully handled escalated calls with the goal of de- escalating them while maintaining or improving customer satisfaction.
Provide service sensitive to customer satisfaction such as updating member information and entering account comments and warning.

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7. Cash Application

Here's how recovery specialists use cash application:

Perform Cash Application, Account Adjustment, Reconciliation, and Billing Corrections as needed.
Identify errors through coding, charge entry and cash application processes.

8. Mental Illness

Here's how recovery specialists use mental illness:

Administer medication Monitor for health and safety Helping adults with mental illness achieve stability
Provided intensive community support to individuals with persistent and severe mental illnesses.

9. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how recovery specialists use vital signs:

Time management, communication, answer phones, filing, infection control, check vital signs, and monitor medication pass.
Assist in the admission process, including taking vital signs, safety search of patient and obtaining urine samples.

10. Cash Receipts

Here's how recovery specialists use cash receipts:

Processed Cash Receipts and applied money received from insurers and employers in response to the demands.
Processed cash receipts and inquiries related to the recovery of claim overpayments.

11. Home Health

Here's how recovery specialists use home health:

Deliver counseling and assistance with finding educational opportunities, employment, social activities, and home health integration of services.
Verified health plan benefits and billed insurance carriers for home health agency.

13. Crisis Intervention

Here's how recovery specialists use crisis intervention:

Provided counseling, case management strategies and crisis intervention while maintaining a professional attitude and setting.
Assisted with crisis intervention while maintaining a calming and professional demeanor.

14. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how recovery specialists use community resources:

Provide for referral and linkage to recommended Chestnut and community resources especially involving support networks and discharge planning.
Provided case management services; including home visits and assisted consumers with accessing community resources.

15. Medicaid

Here's how recovery specialists use medicaid:

Initiated and received telephone calls and written correspondence from insurance claims adjusters, attorneys and Medicaid recipients.
Supervised all Medicare and Medicaid processing and represented department in meetings in Manager's absence.

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List of recovery specialist skills to add to your resume

The most important skills for a recovery specialist resume and required skills for a recovery specialist to have include:

Customer Service
Mental Health
Patients
Substance Abuse
Rehabilitation
Customer Satisfaction
Cash Application
Mental Illness
Vital Signs
Cash Receipts
Home Health
Social Work
Crisis Intervention
Community Resources
Medicaid
Good Communication

HIPAA
Outbound Calls
Payment Arrangements
Recovery Process
Credit Card
Student Loans
Delinquent Accounts
Inbound Calls
Debt Repayment
Negotiation
Federal Laws
FDCPA
Medical Claims
Computer System
State Laws
Past Due Accounts

Collection Efforts
Hippa
Customer Accounts
CMS
CPT
Federal Regulations
Insurance Claims
Repayment Schedules
Arbitration
Insurance Carriers
Party Collections
Collection Calls
Collection Agencies
Overdue Accounts
EOB
Sales Floor

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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