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Registration clerk skills for your resume and career

Updated January 8, 2025
4 min read
Registration clerk example skills
Below we've compiled a list of the most critical registration clerk skills. We ranked the top skills for registration clerks based on the percentage of resumes they appeared on. For example, 40.4% of registration clerk resumes contained patients as a skill. Continue reading to find out what skills a registration clerk needs to be successful in the workplace.

15 registration clerk skills for your resume and career

1. Patients

Here's how registration clerks use patients:
  • Verified insurance eligibility/benefits, obtained authorizations, requests and accurately documented patients financial responsibility.
  • Provided outstanding customer service while registering patients, verifying insurance documentation, assisting in rescheduling of follow up appointments.

2. Medical Terminology

Here's how registration clerks use medical terminology:
  • Perform secretarial duties, utilizing knowledge of medical terminology, hospital, clinic and laboratory procedures.
  • Utilize medical terminology as well as diagnostic and procedural terminology.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how registration clerks use customer service:
  • Provided excellent customer service to all patients, efficiently assisted patients through clinic facilities with a positive and supportive attitude.
  • Provided customer service to civilians and military soldiers, including updating student records and class registration.

4. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how registration clerks use patient registration:
  • Perform Patient Registration Functions gathers demographic information required for admission to the Hospital and inputs information in the Hospital Information System.
  • Performed registration duties in the Emergency Services Department that included patient registration, insurance verification and preliminary financial counseling services.

5. Computer System

Here's how registration clerks use computer system:
  • Enhanced accuracy and productivity by merging files and computer systems between two separate medical groups to one integrated system.
  • Accumulate and enter all necessary demographic and billing information in the computer system with timeliness and accuracy.

6. Insurance Verification

Here's how registration clerks use insurance verification:
  • Applied patient payments towards visit co-pays and prior statements based on insurance verification and eligibility.
  • Completed compliance checks and obtain necessary authorization for insurance verification and proper billing procedures.

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7. Insurance Data Entry

Here's how registration clerks use insurance data entry:
  • Answer Phones and obtain signed statements and perform insurance data entry.
  • Store patients' valuables Perform insurance data entry.

8. Surgery

Here's how registration clerks use surgery:
  • Register patients in the emergency department Register patients for surgery Complete all admitting paperwork with patients
  • Scheduled surgery appointment and up and coming clinic appointment, obtained referrals and authorization.

9. Insurance Benefits

Here's how registration clerks use insurance benefits:
  • Updated patient's demographics and insurance benefits to maintain error rates within parameter defined by management.
  • Verified insurance benefits, obtained authorizations, and acquired approval codes from insurance companies.

10. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how registration clerks use scheduling appointments:
  • Registered patients and handled scheduling appointments.
  • Front desk receptionist duties to include answering phones, scheduling appointments and other duties as assigned.

11. Office Equipment

Here's how registration clerks use office equipment:
  • Operate standard office equipment including computers and scanners.
  • Maintain office equipment and perform routine office duties such as filing, copying, answering phone, and data entry.

12. EMR

Here's how registration clerks use emr:
  • Scanned all reports, orders, demographics, consent forms, and lab results into ordering facilities EMR upon completion.
  • Prepare patient records to go to Medical Records to be scanned into the EMR.

13. Front Desk

Here's how registration clerks use front desk:
  • Serve as the front desk person for the hospital during hours that our Front Desk Receptionist / Switchboard were off duty.
  • Assisted at the front desk by referring patient who call or present themselves at the clinic to proper staff member.

14. Insurance Eligibility

Here's how registration clerks use insurance eligibility:
  • Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required.
  • Verified insurance eligibility* Obtained signatures for required forms* Entered patient demographic information into the system

15. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how registration clerks use patient care:
  • Contributed to quality patient care within the Emergency Room Department by compliance with regulations and departmental procedures.
  • Supported other hospital personnel to ensure an excellent patient care experience.
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List of registration clerk skills to add to your resume

Registration clerk skills

The most important skills for a registration clerk resume and required skills for a registration clerk to have include:

  • Patients
  • Medical Terminology
  • Customer Service
  • Patient Registration
  • Computer System
  • Insurance Verification
  • Insurance Data Entry
  • Surgery
  • Insurance Benefits
  • Scheduling Appointments
  • Office Equipment
  • EMR
  • Front Desk
  • Insurance Eligibility
  • Patient Care
  • HIPAA
  • Patient Appointments
  • Insurance Coverage
  • Insurance Cards
  • Transferring Calls
  • Patient Accounts
  • Patient Charts
  • Outpatient Services
  • Radiology
  • Hippa
  • Medical Insurance
  • Registration Process
  • Medicaid
  • Patient Data
  • PBX
  • Word Processing
  • Telephone Switchboard
  • Patient Intake
  • Hospital Policies
  • Meditech
  • Telephone Calls
  • Consent Forms
  • Outpatient Procedures
  • CPT
  • Health Insurance
  • Medical Charts
  • ICD-9
  • Cerner
  • Patient Payments
  • Fax Machines
  • Vehicle Registration
  • Direct Calls
  • MRI
  • Multi-Line Phone System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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