Residence service coordinator job description

We are a 5-star nonprofit Senior facility located in Encinitas near Moonlight beach.

We are seeking a Full time Resident Services Coordinator to join our team!

We take your safety to heart. 99 % of our residents have been immunized as well as our employees.

Seacrest Village offers career advancement, an excellent work environment, competitive wages & salaries, flexible schedules and great benefits.

Lots of employee perks: Gift Cards, Complimentary Lunches and or Dinners, Year End Employee Appreciation fund.

Signing $50.00 Gift Card and Free Rapids Testing

BASIC PURPOSE OF POSITION:

To ensure resident and concierge services to include transportation options are provided to all residents in a timely manner and that the resident's dignity is always maintained. Assists in the training and supervision of staff as directed by the Director of GRC, to assure quality services are properly provided.

EDUCATION REQUIREMENTS:

High School Diploma or GED equivalent. Successful completion of First Aid course. Prefer CA Certified Nurse’s Assistant or Caregiver with three (3) plus years involved in resident emergency support services. CPR preferred

Company DescriptionWE are about Passion, People, Purpose.
WE are Seacrest Village Retirement Communities, a not-for-profit 501c senior housing organization. No matter what your job/position is at Seacrest Village, you share with all the people here, one principle function - to ensure our residents receive the best care and service ...The one thing you will always be held accountable for is the exercise of your best judgment. If you enjoy working with and/or around seniors, and associates who work as a team in every sense of the word, then you deserve to work for an employer like Seacrest Village Retirement Communities.
Best of luck in your search! EOE

Capital Realty Group Inc (CRG) is a national leading Affordable Housing Company specializing in affordable housing industry across the US. CRG has acquired and/or developed more than $3 Billion of multifamily property across the country, and today owns a portfolio of over 16,000 apartments in 30 states.

Guided by our core values and driven by determination to provide quality affordable Housing, we maintain full in-house capacity across all multifamily facets including acquisitions, development, construction, property management, compliance, and social services.

CRG stands out as being ranked # 14 in the country in AHF,

We are looking for an extremely organized, friendly, and sincere Resident Service Coordinator to join our team.

As a HUD Resident Services Coordinator for our apartment community, you will be responsible for organizing resident events that help create a homey and welcoming environment at our community. You will be an integral part of our team focusing primarily on resident retention, ongoing resident services programs and fostering positive relationships with our residents as well as community leaders. A service coordinator links tenants within the project to supportive services or medical services provided by public agencies or private practitioners within the general community. The service coordinator may assess service needs, determine eligibility for public services, and work.

To successfully fulfill your role as Resident Services Coordinator, you should expect to perform the following duties:

*Offer excellent customer service by understanding our residents' needs
*Prepare and distribute quarterly Community Newsletter and any other resident communication.
*Organize weekly/daily resident activities
*Organize and facilitate meaningful programs that are tailored to the needs of our residents
*Utilize available resources through local agencies and programs to maximize the services our communities offer.

Resident Services Coordinator Minimum qualifications:
*Creativity
*Ability to organize events and activities
*Must be energetic and enthusiastic
*Must be resourceful and able to adapt quickly to changing priorities
*Ability to maintain composure when dealing with difficult situations

(1) Qualification of a service coordinator:

A. High School Diploma Required. Associates/Bachelor of Social Work or degree in Gerontology, Psychology or Counseling is preferable; a college degree is fully
acceptable. However, individuals without a degree, but with appropriate work experience
may be hired.

B. Training in the aging process, elder services, disability services, eligibility for and procedures of Federal and applicable State entitlement programs, legal liability issues relating to providing service coordination, drug and alcohol use and abuse by the elderly, and mental health issues.

C. Experience in social service delivery with senior citizens and non-elderly disabled. Some supervisory or management experience may be desirable.

D. Demonstrated working knowledge of supportive services and other resources for senior
citizens and non-elderly disabled in the area served by the project.

E. Demonstrated ability to advocate, organize, problem-solve and provide results for the elderly and disabled served.

Bi-Lingual (English/Spanish) is required!

Benefits

• Compensation is highly competitive
• Full benefits: 401(k) company matching, medical, dental, vision
• Wellness programs to promote employee health and self-care including complementary life and hospital insurance.

Salary:

$35,000.00 - $40,000.00

We sincerely value every member of our team, and we hire for the long-term, so if you're looking for a career, please apply!

We look forward to hearing from you!

**PLEASE READ THE IMPORTANT DETAILS SECTION BELOW BEFORE APPLYING.**

The Coordinator, Resident Services (CRS) will be responsible for excellence in executing the service plan of Apartment Life's (AL) onsite program. This leader will be passionate about the vision and mission of AL and the desires of its partners to help residents navigate various social needs and crises which can include Financial Assistance, Food Assistance, Unemployment, Youth Programming, or seeking rent relief and career counseling.

This full-time position will report to the region's Program Management leader and work closely with the on-site management team. The CRS will impact the lives of residents by providing the support, programming, needs assistance, and resources needed to achieve stability for individuals and families living in the communities.

Specifically, the CRS will work with their Apartment Life supervisor to create a monthly program schedule for the community. The program will balance between one-on-one meetings, can include youth programming, workshops/classes for adults and youth, time to meet with residents one on one, and community activities.
Important Details:This role is full-time serving two communities in Aurora, CO for 32 or 40 hours per week. The position can be Onsite or Offsite. If the applicant chooses to live Onsite, they will receive a fully conceded 1 bedroom/1 bathroom or 2 bedroom/2 bathroom (depending on family size) and a monthly stipend. If the applicant chooses to serve Offsite, they will NOT need to live at the property and they will be paid hourly.The job will require several day time hours during the week.The coordinator will provide daily office presence to support on-site team and help navigate resident needs. The coordinator will also work with their AL supervisor to create a monthly program schedule. The coordinator is welcome to partner with local churches and community organizations to assist. You may see a place where you can provide a link to a Linked-In profile, resume, or cover letter. For this position with Apartment Life, you are welcome to submit those, but it is not required! Near the top of the application where it says, "Current Company," if you attend a local church, share the name of your church there. Or, you can share where you work.
SERVICE COORDINATION -- To ensure programs flourish in excellence, the Coordinator of Resident Services will:Coordinate with corporate, government, and non-profit partners to deliver quality programs tailored to the unique needs of each community. Coordinate or host resident workshops for adult and youth education. Meet with residents to assist with specific needs. Prepare and distribute communication to residents for rental assistance, food assistance, and other necessary assistance. Personally oversee each activity and ensure they run as planned. Communicate effectively and regularly with the onsite staff. Meet virtually on a weekly basis with AL supervisor to discuss programs, goals, and service implementation. Report activity and impact each month.
STEWARDSHIP -- Stewardship is a principle that speaks into every facet of this position. Coordinators have the privilege of working with other non-profits, city initiatives, the local church, and like-minded businesses to carry out the resident service plan. The coordinator has core responsibilities that help steward the relationships we have been entrusted with. These include:Ensuring Apartment Life's core values are at the center of decision-making. Viewing their individual goals as part of the common regional goals in recruiting, growth, people impact, client relationships, operations, and strategizing on how to be an active part in making the overall goal a reality. Ensuring their administration time is consistent and effective and understanding that their individual tasks impact the work of others and how our clients and partners perceive value. Coordinators are also required to steward resident relationships, money, access to clubrooms, and many other aspects of the program with excellence. It is imperative that Coordinators act with utmost integrity in every area.
BACKGROUND, EXPERIENCE, AND EDUCATION3+ years' experience in outreach and/or ministry preferred. Experience serving in low-income communities preferred. Bachelor's Degree in social work or related field preferred. Experience in outreach and/or ministry preferred. Experience serving low-income populations and/or in social impact work is a plus. Bilingual (Spanish) preferred but not required. Ability to work with local charities, food banks, and research unemployment resources. Ability to provide after-hours service as needed (will be able to plan in advance). Ability to commit 1 year (the role is long term, but we ask for an initial commitment as we believe building trust and relationship with residents is crucial for success)
COMPETENCE - The skills necessary to execute the requirements of this role are: Communication skills (verbal/written) Event planning skills, including administration Networking skills Time-management/organization Conflict resolution Professionalism Tech/computer skills Multidisciplinary communication
Coordinators Must:Be 18 years of age or older. Be legally eligible to work in the United States (at least one coordinator if serving as a team). Have basic fluency in English to compose marketing elements for the community and required reports for the property management company (at least one coordinator if serving as a team). Possess a current driver's license and liability insurance, and access to a form of reliable transportation to complete coordinator duties such as shopping for events and connecting with vendors. Be physically able to use stairs, bend, sit, stand, stoop, carry up to 25 pounds (at least one coordinator if serving as a team). Due to the responsibilities of the role, including access to apartment community information and resources, property funds for events, and the potential for interacting with children, all coordinators must have the ability to pass a criminal background check in compliance with federal, state, and local law. Have the availability to commit weekly hours to perform job responsibilities. Be able to make the minimum of a one-year term commitment to serving in the apartment community.