Retail service specialist job description

Job DescriptionNow offering $1,500 sign on bonus! Crazy about tech stuff? Like learning new things? Looking to work in an awesome retail store environment? Always the one called when someone needs technical help? We have the job for you! We’re looking for a down-to-earth go-getter who can help customers in our stores sort through all of the options and hash out a plan that’s right for them.

This is your shot at a career with no limits. We’re giving mobile a makeover, and that means exciting new directions to push your career. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission. Looking for candidates with open availability, hiring for numerous shifts/hours.
What are you waiting for? Apply today and show the world what you’re made of...
$1500 Sign on Bonus!



AWESOME COMPENSATION PACKAGE:
Base Pay: $15.00/hour Potential to earn a 5% quarterly bonus! Commission amount based on performance
GREAT PERKS AND BENEFITS:
Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision 401k available after 90 days Paid training Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment Tuition Reimbursement (where applicable) Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
CORE RESPONSIBILITIES:
Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions. Achieves sales and customer experience goals and objectives. Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent. Performs operational and administrative tasks. Partners with customer care to resolve customer issues, as appropriate. Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates. Complies with all company and retail operational policies and procedures. Completes training requirements and actively engage in team huddles and learning. Knows and understands sales compensation plan and its key elements. Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance. Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.


JOB QUALIFICATIONS:
High School Degree or equivalent Technical or similar background preferred
Generally, requires 0-2 years related experience
Comcast NBCUniversal brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.



Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.


#ComRetCenGCR

We are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to advance with skill based pay increases, quarterly bonuses, and career growth (90% of our managers are promoted from within).

This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment interfacing with AAA members.

This position fulfills member requests such as: taking passport photos, planning road trips, distributing maps and tour books, cashiering duties, and other services for members.

Our branch hours of operation are Monday through Friday 9am – 5pm and Saturday 10am – 2pm. We are closed on Sundays and most holidays.
Qualifications:
• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Ability to work overtime including Saturdays
• Experience with Microsoft Office basics
• Ability to travel locally when necessary
• A high school diploma or GED
• Successful completion of background check and drug screening
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

The primary responsibility of the Retail Services Specialist is to provide the highest quality of service to customers at all times by working with staff to ensure satisfaction in such areas as quality, service, and problem resolution. This position is responsible for training assigned employees and ensuring a safe working environment throughout the department, enforcing food safety guidelines, and maintaining state and county regulatory agency standards.
Job Description

Duties and Tasks:
Maintain a working knowledge of all retail operations and policies. Has the ability to cover any position vacancy in all retail operations.Assist Manager of Retail Operations with special events and projects.Assist with weekly employee schedules for Benedict's Coffeehouse, FUZ Eatery, Wellness Center Café, and Saint Leo Food Truck locations.
Coordinate student worker schedules, for retail locations, insuring all vacancies are covered during service and production times. Backfill vacant positions as needed.
Data entry for inventory controls for all retail locations.Assist with ordering and purchasing for all retail locations.Monitors production needs for all Good-to-Go locations.Identifies production and service deficiencies. Works with Manager of Retail Operations to create and implement necessary Corrective Action Plans.Insures all proper cleaning and sanitation standards are met before, during, and after service periods Required to work in other Dining locations during holiday/break periods or as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

High School Diploma or equivalent required; Bachelor's degree preferred.Two years practical food service supervisory experience.Working knowledge of retail operations, managing employees, scheduling, inventory process, ordering food, display setup, deli operation, grilling, frying of foods, and coffeehouse operations.Barista and cook experience preferred.Any equivalent combination of education and experience and training that provides the required knowledge, skills and abilities.ServSafe Manager Food Safety Certificate certified.
Physical Demands: Perform physical activities that require considerable standing, walking, bending, lifting and carrying supplies weighing up to 50 lb.

ENVIRONMENT:

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.

Why Work at Saint Leo?

What it's Like to Work Here: Ask our employees and the one word they'd use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).
Inclusive Group Health Plan (Medical, Dental, Vision) Group Health Plan features include Teledoc, Surgery Plus!, Wellness Incentive Program, Nationwide Pet Insurance, just to name a few!Health Reimbursement Account (University Paid!) and Flexible Spending Accounts (healthcare and dependent options) Tuition Remission (Employee, Spouse, and Dependents)*Tuition Exchange opportunity for dependent of employees*Paid Personal Leave (Sick, Vacation, Holidays)403b - Annual match 3%-9% of pay based on employee's contribution. University match and fully vested within one month of hire date.Basic Life and AD&D Insurance valued at 30k (University Paid!) Income Protection Benefits after one year Additional options for supplemental insurance

*Eligibility based on meeting required service period