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Room service supervisor skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical room service supervisor skills. We ranked the top skills for room service supervisors based on the percentage of resumes they appeared on. For example, 20.2% of room service supervisor resumes contained wine as a skill. Continue reading to find out what skills a room service supervisor needs to be successful in the workplace.

15 room service supervisor skills for your resume and career

1. Wine

Here's how room service supervisors use wine:
  • Re-organized wine cellar to improve operational efficiency.
  • Assist bartenders, complete purchasing orders, do inventory, be knowledgeable on wine products and menu items.

2. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how room service supervisors use guest rooms:
  • Monitor and direct pick up of doorknob menus from guest rooms.
  • Order Taker.Deliver orders to guest rooms.Cash control.

3. Hotel Guests

Here's how room service supervisors use hotel guests:
  • Shift supervisor for check-in/check-out hotel guests courteously and efficiently according to set standards.
  • Shift supervisor for check-in/check-out of hotel guests speaking courteously and working efficiently.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how room service supervisors use payroll:
  • Assisted in weekly payroll and scheduling responsibilities.
  • Managed HR functions which included payroll, compensation, benefits, employee relations and professional development of staff.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how room service supervisors use customer service:
  • Maintain high quality customer service in department environment.
  • Catered to 50-100 guests on daily basis while meeting with the high standards of customer service company standards.

6. Room Service Orders

Here's how room service supervisors use room service orders:
  • Complete responsibility of room service orders.
  • Prepare work stations, deliver room service orders, make calls to guest rooms for satisfaction check-up, deliver room amenities.

7. AAA

American Automobile Association, commonly pronounced as AAA or triple A, is an organization in North America. AAA is a privately held non-profit driven public party affiliation and administration association with more than 60 million members in the United States and Canada. AAA offers types of assistance to its individuals, including emergency aide.

Here's how room service supervisors use aaa:
  • Supervised a server and bus person on the overnight shift at a AAA four diamond property.

8. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how room service supervisors use food service:
  • Managed staff of food service workers at the restaurant.
  • Resolved guest complaints regarding food service.

9. Quality Service

Here's how room service supervisors use quality service:
  • Accommodated guests' request for fast and quality service.
  • Collaborated with other managers and team members in an effort to ensure overall Corporate Quality Services functions have procedural consistency.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how room service supervisors use pos:
  • Performed closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
  • Train new associates on the POS computer system for the Hotel and Gift Shop.

11. Cost Control

Cost control is a process in which actual costs are recorded and incorporated into a format that allows comparison with project budgets to regulate and control operating costs within an organization. The goal of cost control is to manage project delivery within the approved budget and reduce expenses to increase profits.

Here's how room service supervisors use cost control:
  • Assist the Manager with Training, Scheduling, Reviews, Discipline, Ordering, Inventory, & Cost Control.

12. Meeting Rooms

A meeting room is a room set aside solely to hold meetings and conferences to discuss issues, set priorities, and make decisions. A meeting room also can be used to hold training sessions, brainstorming, and/or strategy sessions.

Here's how room service supervisors use meeting rooms:
  • Deliver orders to guest, meeting rooms and banquets promptly.
  • Set up meeting rooms in a timely manner.

13. Fine Dining

Here's how room service supervisors use fine dining:
  • Started off as a Server Assistant for the hotels fine dining restaurant.
  • Maintained clubs integrity with properly trained fine dining personnel.

14. Guest Satisfaction

Here's how room service supervisors use guest satisfaction:
  • Plan, organize, control and direct the work of employees in the Room Service department while ensuring guest satisfaction.
  • Ensured guest satisfaction with repeat guest & increased guest satisfaction by 20%.

15. Guest Issues

Here's how room service supervisors use guest issues:
  • Handled any guest issues within the three outlets.
  • Coordinated all amenities, guest issues, and worked for creative outreach for all guests alongside hotel colleagues.
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List of room service supervisor skills to add to your resume

Room service supervisor skills

The most important skills for a room service supervisor resume and required skills for a room service supervisor to have include:

  • Wine
  • Guest Rooms
  • Hotel Guests
  • Payroll
  • Customer Service
  • Room Service Orders
  • AAA
  • Food Service
  • Quality Service
  • POS
  • Cost Control
  • Meeting Rooms
  • Fine Dining
  • Guest Satisfaction
  • Guest Issues
  • VIP
  • Guest Inquiries
  • Food Quality
  • Food Preparation
  • Associates Schedules
  • Customer Complaints
  • Guest Relations
  • Inventory Control
  • Micros
  • Food Orders
  • Bartending
  • Marriott
  • Guest Orders
  • Disciplinary Actions
  • Room Operations
  • Private Parties

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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