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Room service waiter skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical room service waiter skills. We ranked the top skills for room service waiters based on the percentage of resumes they appeared on. For example, 24.6% of room service waiter resumes contained customer service as a skill. Continue reading to find out what skills a room service waiter needs to be successful in the workplace.

15 room service waiter skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how room service waiters use customer service:
  • Served customers and provided exceptional customer service in addition to other daily restaurant duties.
  • Demonstrated resourcefulness, commitment to high service levels and excellent customer service/sales skills.

2. Hotel Guests

Here's how room service waiters use hotel guests:
  • Maintained clean floors and pick up of trays for hotel guest.
  • Take orders and upsell menu items for' hotel guests.

3. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how room service waiters use food service:
  • Wait for guests to call to remove food service trays and tables from the rooms.
  • Possess a certificate for sanitation in food service.

4. Room Service Orders

Here's how room service waiters use room service orders:
  • Make restaurant reservations, and take room service orders.
  • Complete responsibility of room service orders.

5. Menu Selections

Here's how room service waiters use menu selections:
  • Answer questions about menu selection and made recommendation when requested.
  • Assist patrons in menu selection.

6. Fine Dining

Here's how room service waiters use fine dining:
  • Severed guests with all fine dining needs in a friendly and fast manner.
  • Cross-trained in banquets, room service, fine dining and guest relations.

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7. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how room service waiters use drink orders:
  • Received food and drink orders to be entered into the computer system.
  • Delivered room service food and drink orders

8. Allergies

Here's how room service waiters use allergies:
  • Communicated effectively with kitchen staff regarding customer allergies, or other special needs.
  • Provide recommendations on what might be best for each guest based off of dietary restrictions, allergies, and health concerns.

9. Food Orders

Here's how room service waiters use food orders:
  • Write patrons' food orders on order slips for kitchen staff and enter orders into computers for transmittal.
  • Greet all guest and take beverage and food orders in a prompt and professional manner.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how room service waiters use pos:
  • Work included menu preparation, food presentation, serving and POS cashier system.
  • Entered food items into a computerized cash register using a POS system

11. Food Preparation

Here's how room service waiters use food preparation:
  • Maintained food preparation within service goal time.
  • Communicated clearly and positively with coworkers and management * Followed procedures for safe food preparation, assembly and presentation.

12. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how room service waiters use guest rooms:
  • Job Duties and Responsibilities Deliver food, drinks, silverware and condiments to guest rooms to fulfill guest orders.
  • Trained 3 or more employees in maintaining excellent guest room services.

13. Guest Service

Here's how room service waiters use guest service:
  • Demonstrated high level of guest service while accommodating guest's needs.
  • Interact with other casino departments to ensure full guest service

14. Buffets

Here's how room service waiters use buffets:
  • Set up buffets; also work private wedding party in the suites.
  • Followed at all times company service standards and sequences of service for breakfast, lunch, dinner and buffets.

15. Micros

Here's how room service waiters use micros:
  • Take guests orders via phone-Implement and effectively use MICROS system-Coordinate and deliver guest amenities promptly and correctly
  • Cashier responsibilities using MICROS register.
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List of room service waiter skills to add to your resume

Room service waiter skills

The most important skills for a room service waiter resume and required skills for a room service waiter to have include:

  • Customer Service
  • Hotel Guests
  • Food Service
  • Room Service Orders
  • Menu Selections
  • Fine Dining
  • Drink Orders
  • Allergies
  • Food Orders
  • POS
  • Food Preparation
  • Guest Rooms
  • Guest Service
  • Buffets
  • Micros
  • Bartending
  • Computer System
  • VIP
  • Customer Orders
  • Guest Satisfaction
  • Customer Inquiries
  • Customer Relations
  • Meal Costs
  • Food Delivery
  • Sales Taxes
  • Waiting Tables
  • New Servers
  • Credit Card Transactions
  • Dinner Service
  • Quality Customer Service
  • Guest Orders
  • Upselling
  • Table Service
  • Inventory Control

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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